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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

2.5 of 5
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101 Diemer Drive, Mount Laurel, NJ 08054
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1 room 1 adult
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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
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47 Reviews from our TripAdvisor Community

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Schenectady, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 16, 2015

I made a booking with this hotel through Booking.com. It was for September 14 to September 15. My family and I drove four hours and enjoyed our day at Six Flags Great Adventure. After a long day we went to Extended Stay America 101 Diemer Drive, Mount Laurel NJ 08054. The front-desk person D'Shaun immediately told us that he doesn't... More 

Helpful?
1 Thank Randy D
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for taking the time to provide feedback about your stay. I sincerely apologize that we were unable to accommodate you room request. In response to your feedback, I will use your comments as a training tool to coach our front desk staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 19, 2015 via mobile

Reasonably priced, clean and spacious. The only negative things I have to say are the staff wasn't very friendly, the breakfast was just fruit and packaged muffins and our room smelled like syrup!? But we did have a kitchen. I'd definitely stay here again.

Helpful?
Thank Jen D
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our clean rooms; however, we apologize that you were less than satisfied with our hospitality and grab-and-go breakfast choices. Your comments were reviewed by the staff, and we will be taking the necessary steps to make sure your experience... More 

Lodi, Italy
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 22, 2015 via mobile

This hotel is out of town, new jersey. You can reach it only wth car. Staff is cold, not so friendly. The room is old style furnished with a kitchenette. It is a normal 2 stars. Breakfast is at the minimun.only, tea coffee and muffins. Price is fair enough.

Helpful?
1 Thank Z72
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. Your comments were reviewed by the staff, and we will do our best to make sure each guest has a comfortable... More 

hurlock
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 13, 2015

there are two hotels right across the street from each other and i went to wrong one first and stood in lobby with 4 other guests for 20 minutes before an employee showed up to tell me i belonged across the street. once i went over there they didnt have my expedia reservation it had sat on the fax machine... More 

Helpful?
2 Thank vendetta_vixxen
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for taking the time to write a review of your stay. The incidents you described are unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will work to ensure that your experience is not repeated by making sure rooms are thoroughly inspected before guest arrivals and by providing professional customer service to... More 

Pune, India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 15, 2015

I stayed for one month in this hotel. Overall experience is satisfactory. Nothing much to say specially. More or less, its a budget hotel and you will get what you pay for. This hotel is surrounded by numerous other hotels too. This is pet friendly :) Pros: Front desk is helpful. They are 24/7 and are available always, though in... More 

Helpful?
Thank macha111
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff and amenities; however, we apologize that some of our electronics were noisy. In response to your feedback, I am having our maintenance engineer check the items mentioned in your comments. The staff and I appreciate your comments, as it... More 

South Orange, New Jersey
Level Contributor
201 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed January 30, 2015

We had spent the evening at an event at CBS3 in Philadelphia. There was a forecast for some snow, so instead of driving 2 hours back to the house, we decided to stay here. The location is very good and very safe. It's nestled in between office buildings and other hotels ( I used to work for a bank who's... More 

Helpful?
1 Thank barroske
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your time with us and that we have become your go-to hotel. I will look into your concern about our towels and see what we can do to improve them. Thank you again for your kind words.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

As a mom to four demanding kids and a husband that loves his meals prepared in a special way,going on holidays away from home were scary to me.After a week of eating from restaurants and fast food joints,we all start getting fed up with that and the kids actually start crying to return home.A friend recommended this hotel and when... More 

Helpful?
1 Thank MILI'MANSION J
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our staff for providing you with a clean, fresh room and friendly and responsive service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

Rochester, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 12, 2014

We had to make a unexpected last minute trip to New Jersey for our nephews funeral. The first issue was the price going form $99. to $149. per night. Then we go to our "newly remolded" rooms only to be very disappointed. The room smelled dirty and was a very dark dreary room, it had a kitchen in it with... More 

Helpful?
1 Thank StrawberryMojito1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for taking time to write a review of your stay. We are sorry that you had less than satisfactory stay with us. Thank you for bringing the cleanliness issue with your kitchen floor to our attention. We will be working with housekeeping staff to make sure that this doesn’t happen again. As well, I am sorry to read... More 

San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 9, 2014

I only booked my first hotel for 4 days. I spent the last 6 days of my vacation here. I love this place. Everyone at the front desk was so friendly. They looked at you when they were talking to you. The room was just like living in an apartment. Full size refrigerator, small stove and microwave. The place was... More 

Helpful?
3 Thank Mamaick
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Thank you for sharing your experience with us. It is rewarding to hear that we were able to provide you with a home away from home. I am proud of my team for the friendly service they provided you, and we are glad that you enjoyed our hotel's location. Thank you again for your review. We look forward to seeing... More 

Mount Laurel, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

We were forced to live in a hotel until we were able to finally another home because our lease was up. So, we decided to check out the extended stay America in mt laurel simply because we have 2 dogs and they accept pets. I was shocked at the deal they gave me for a 7+ night stay then when... More 

Helpful?
1 Thank msmelissa81
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place, responded to this review

Melissa - Thank you for taking the time to write a review about our hotel. We are so glad that we were able to accommodate you and your dogs. We are pleased to hear that you appreciated our newly renovated hotel and your clean, comfortable room. Thank you again for your kind review. We hope to see you again in... More 

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