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TownePlace Suites Mt. Laurel

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450 Century Parkway, Mount Laurel, NJ 08054
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1 room 1 adult
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TownePlace Suites Mt. Laurel
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77 Reviews from our TripAdvisor Community

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Maine
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2015

We have stayed here multiple times - always good service. Have improved breakfast offerings but breakfast area is small so need to take it to your room. Good value for the points required for a room. Staff makes you feel valued as a customer

Helpful?
Thank Diane L
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear Diane, We appreciate you selecting the TownePlace Suites Mt. Laurel again for your accommodations while in our neighborhood. Thank you for your comments regarding our service. Our entire team is delighted you enjoyed our new breakfast offerings. I have shared your comments with my staff to continue to inspire and motivate them to deliver exceptional customer service. With a... More 

Deptford, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2015

My husband & I use the Marriott Brand quite often for business. However, this location we use for leisure. Our stay is always the same Great customer service. The staff make you feel like family. The General Manager Erin is personable & seems to always go above & beyond to make us feel welcome. The girls at the front desk... More 

Helpful?
Thank brady d
1 review
5 of 5 stars Reviewed October 28, 2015 via mobile

I had stayed here for a few months for business and the hotel staff made my stay awesome. They were very helpful whenever I needed anything. The front desk staff, especially Sasha and Erin took care of anything and made sure my stay was excellent. The rooms were clean and spacious. I would definitely use this hotel again.

Helpful?
Thank steven m
1 review
5 of 5 stars Reviewed October 28, 2015 via mobile

The staff at this hotel is awesome and extremely helpful, especially the ladies Sasha and Erin. They went above and beyond to make sure we had everything we needed. My husband was staying here on business and they definitely made it feel like home. Thank you!

Helpful?
Thank Ashley E
Burlington, Vermont
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 20, 2015

We stayed here just one night to break up a long road trip. Our plan was to enjoy the pool after 6 or so hours in the car, then grab some dinner and relax in front of the TV--not something we do often, but we had been out of touch for the previous week and a debate was on. We... More 

Helpful?
Thank knewspring
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear knewspring, Thank you for staying with us during your long road trip. We appreciate you taking the time and providing feedback regarding your recent stay. I am truly sorry that the TV service was not restored during your time at the hotel. There was an issue with Comcast and unfortunately it took them almost 24 hours and several technicians... More 

1 review
5 of 5 stars Reviewed August 28, 2015 via mobile

Love this hotel the staff is excellent. The young lady Sasha has been amazing with all her knowledge and willingness to help and put the guests first. I will always stay with a Marriott town place suites on future business trips.

Helpful?
Thank Frank M
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear Frank M, The entire TownePlace Suites Mt. Laurel team loves having you here! Thank you for taking the time to provide wonderful feedback regarding your stays with us, we greatly appreciate it. I do enjoy getting to share comments like these with the team to continue to inspire them to provide excellent service and go over and above. Sasha... More 

Jacksonville, North Carolina
1 review
5 of 5 stars Reviewed August 26, 2015 via mobile

Stayed here a few times and each time was great. The rooms are a good size for a family to stay at. The staff was really helpful and friendly. The front desk Sasha and Manager Erin goes above and beyond to help my family and I out when we needed it. We've always enjoyed our stay here. We will definitely... More 

Helpful?
Thank Kay V
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear Kay V, Our entire staff was delighted that we had the chance to host you and your family again. Thank you for selecting the TownePlace Suites Mt. Laurel while in our neighborhood. We appreciate the great feedback and I will absolutely share the comments with Sasha. We are lucky to have her on our team. We look forward to... More 

North Carolina
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 21, 2015

We stay at this property quite often and now on this last trip it was totally renovated. It was like a new hotel. The staff are very helpful and friendly. We had a problem with the new TV and the maintenance Supervisor and a helper came up and tried to fix it to no avail. They then proceeded to bring... More 

Helpful?
1 Thank Traveler7010
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear Traveler7010, Thank you again for staying with the TownePlace Suites during your trip to the Mt. Laurel area. Our entire team was delighted to have another opportunity to host you and we greatly appreciate your feedback and comments. I am sorry to hear about the issues with your TV and I am delighted the staff was able to resolve... More 

Melrose, Massachusetts
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 12, 2015

I typically avoid extended stay hotels- I travel a lot but never usually stay one night at a hotel- my experience is these hotels have smells associated with people cooking etc from those that stay a while. I wasn't excited booking this hotel- but was only reasonably priced hotel of all major chains in the area this particular night. Checking... More 

Helpful?
1 Thank Brian H
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear Brian H., It was a delight hosting you at the TownePlace Suites Mt. Laurel during your recent overnight visit into our area. Thank you for selecting our hotel for your overnight accommodations. I look forward to sharing your experience and comments with our team, especially Tameka. Thank you for taking the time to provide great feedback. Everyone at the... More 

San Jose, California
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 12, 2015

I've been staying here almost weekly for about 2 months. Each week there is something that just isn't right. Once it was towels not being refreshed...in fact there were none in the room when I got back in the early evening. They were brought up by a staff person, but it was just weird. Another time the bathroom was cleaned,... More 

Helpful?
Thank Perriknows
Erin M, General Manager at TownePlace Suites Mt. Laurel, responded to this review

Dear Perriknow, Thank you for your continued patronage while traveling into our area each week! We truly appreciate your time and for providing such insightful feedback. Your comments and experiences will be shared with the team to ensure consistent services. I sincerely apologize that the housekeeping services are not always what you have come to know and expect as a... More 

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