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Hilton Garden Inn Mt. Laurel

Certificate of Excellence
3.0 of 5
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4000 Atrium Way, Mount Laurel, NJ 08054-3916
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Hilton Garden Inn Mt. Laurel
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Ranked #1 of 27 Hotels in Mount Laurel
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
James B Pitman, United States
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348 reviews from our community

Traveler rating
    199
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    24
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    3
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118
69
5
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Clayton, Delaware
1 review
1 of 5 stars Reviewed today NEW

Bed were totally uncomfortable. Front desk does not let you know there is a dial on the beds to make it more comfortable. Management is not very helpful with the Hilton 100% guarantee. When you ask for more towels if the person that does your floor is gone for the night then you don't get any.

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Pitman, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Would highly recommend! I work in the customer service industry and was truly impressed by the staff, the condition and the service! The staff went above and beyond expectations! Never felt like I was a bother and you could feel that they truly wanted to make my stay a good one.

Review collected in partnership with Hilton Garden Inn

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Bethesda, Maryland
Top Contributor
104 reviews 104 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is convenient and clean. The whole hotel smells clean. The rooms appear to be totally updated. Water pressure in shower is good. Carpeting in rooms is new and clean. Bathrooms are updated and clean. Rooms even include a Keurig! Parking is ample. In room TV is nice but no HBO. Nice business center and fitness center. No pool.... More 

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Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Dave: Thank you for responding to trip advisor about your recent stay with us. Your complete satisfaction is always our goal and your feedback is an important way for us to better understand your experiences and identify areas that we can improve so that your time with us is more enjoyable when you return. We pride ourselves on providing a... More 

Seattle, Washington
Top Contributor
93 reviews 93 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

In a quiet area but convenient to several strip malls. Best place to stay if you are dealing with TD. The hotel is fine. Rates are decent, and the staff are helpful. My issues were with the conference room that we booked. There were major cooling system issues that they couldn't get right all day. The second day went better,... More 

Was this review helpful? Yes 2
Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Dean: Thank you for taking the time to review our Hotel on Trip Advisory. Your complete satisfaction is our goal and your feedback is an important way for us to better understand your experiences and identify areas that we can improve so that your time with us is more enjoyable when you return. In reviewing your comment I was disappointed... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent a weekend at the Hilton Garden Inn in Mount Laurel, NJ and found the facility to be clean, comfortable and service oriented. The weekend Desk Clerk (Manager), Lucia was very professional and knew her business. Hilton needs more like her!

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Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Alfred: Thank you for taking the time to review your recent stay with us on Trip Advisor. Your complete satisfactions is our goal and your feedback is an important way for us to better understand your experiences and identify areas that we can improve so that your time with us is more enjoyable when you return. From reading your comments... More 

Colorado Springs, Colorado
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Our family was attending a wedding reception nearby and was encouraged to use the lobby "as we would our own living room" as members arrived from different parts of the country!! Lucia and Donesha always had a smile on their faces and did all they could to make our stay enjoyable. A breakfast after the reception was attended to nicely... More 

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Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Peg M. Thank you for taking the time to respond to trip advisory. Your complete satisfaction is our goal and your feedback is an very important way for us to better understand your experiences and identify areas that we can improve so that your time with us is always enjoyable when you return. Thank you for the kind words about... More 

Dover, Delaware
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The front desk on checkin and checkout were friendly and efficient. The hotel was clean. There was a breakfast buffet served to you by a chef who was friendly and efficient and would make you a special omelet and pancakes if you desired. The breakfast staff service was very good. The only problem I had was the comfort of my... More 

Was this review helpful? Yes 1
Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Rtz 2015 What a wonderful review. We are thrilled from the Front Desk to our Restaurant that we delivered the services you expected from us. I will be sure to share your comments with all of the Hotel Staff. We look forward to seeing you again when traveling to the Mt. Laurel area. I will also let the Chef know... More 

Raleigh, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hilton Garden Inns are well worth the value and this one was very comfortable and clean. I always feel welcome and know I will have a nice experience and stay. very Nice staff as well. they were concerned about my happiness and comfort. I will definetly stay here again when I visit the area.

Review collected in partnership with Hilton Garden Inn

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Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Suzanne: Thank you for taking the time to respond to trip advisor on your recent stay with us at the Hilton Garden Inn Mt. Laurel, NJ. We pride ourselves on providing a quality product and exceptional customer service. In reading through your responses it appears that we met and exceeded your expectation and that's great to hear! Here at the... More 

Top Contributor
122 reviews 122 reviews
57 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Location is good. Not real far from Camden or Philly. Room was clean on arrival but wasn't picked up or towels and was cloths replaced. Wash cloths left in tub and I guess I was to reuse disposable cup daily. Bed had issues with rolling to one side but I fixed that by deflating mattress on both sides of king... More 

Was this review helpful? Yes 1
Mark H, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Thank you for taking the time to share your feedback here on Tripadvisor. While reviewing your comments I was disappointed to learn of your experiences. We pride ourselves on providing a quality product and exceptional customer service, and it appears that we failed to meet those expectations. For that I do apologize. I've shared your housekeeping feedback with my Executive... More 

Hanalei, Hawaii
Top Contributor
53 reviews 53 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for several nights and have only a couple of minor complaints. The staff was friendly and hopeful, the property is beautiful and clean. My bed was fairly comfortable. The lobby has a feeling of being in the living room of someone's house - in a good way. There is a definite feeling of welcome and an effort to make... More 

Was this review helpful? Yes 1
Frank H, Manager at Hilton Garden Inn Mt. Laurel, responded to this review

Mr. Kmbb: Thank you for taking the time to respond to trip advisor on your recent stay with us here at the Hilton Garden Inn Mt. Laurel. Your complete satisfaction is our goal and your feedback is an important way for us to better understand your experiences and identify areas that we can make improvements so that your time with... More 

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