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All 8 Mahwah hotels »

Sheraton Mahwah Hotel

3.5 of 5
1 International Boulevard, Route 17 North, Mahwah, NJ 07495
Hotel amenities
Sheraton Mahwah Hotel
Ranked #7 of 8 hotels in Mahwah
3.5 of 5 stars 95 Reviews
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95 reviews from our community

    Trip type
Traveler rating
    24
    36
    19
    5
    11
Date Rating
West New York, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2012

I stayed at the Sheraton for one night since we were attending a wedding in the hotel. Upon arrival the front desk was friendly and helpful. Went up to our room and it was very clean and comfortable. We went to the wedding and everything was setup beautifully. At the reception, the servers were friendly and very attentive. The next... More

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Christine Chinigo, Manager at Sheraton Mahwah Hotel, responded to this review
May 17, 2012

Dear AmoTraveler, Thank you so much for the kind words regarding your recent stay with us! We hope you come back and visit soon. Christine C. More

Edison, New Jersey
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 3, 2012

It was not a spectacular place to stay at as far as housekeeping and front desk. The front desk staff was not extremely friendly. We had to call housekeeping a few times to get them to take care of their room. It is a very business oriented hotel and a great venue for conferences and parties. It is very aesthetically... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
May 8, 2012

Dear N M, Thank you for sharing your experience with us as a recent guest. I apologize you feel the front desk and Housekeeping departments weren't particuliarly helpful. We appreciate your business and hope you'll give us a chance to prove the service you received was not customary. All the best! Christine-Director of Rooms More

Tampa, Florida
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2012

Stayed at this property for a convention. Staff was courteous. Rooms were typical of a business hotel. Food served for our meetings was excellent! Room echoed elevator noises during the night (stayed in room 1818) More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
May 8, 2012

Dear Cynthia H, Thank you for the nice compliments regarding your stay. I certainly appreciate the opportunity to look into why your room location was particuliarly noisy. Quite often, we are complimented on how comfortable and quiet are rooms are. I will share your comments with our Director of Engineering. Thank you for your business. Christine-Director of Rooms More

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 29, 2012
1
person found this review helpful

This hotel although calling itself pet friendly, has gone from no charge for pets ( 3 years ago) to $35.00 ( 2011) to 2012 being $75.00 pet fee. We planned our travelling itinerary back from Florida so we would stay at this hotel; but certainly not at $75.00 Found the Holiday Inn Express in Somerton which welcomed us with only... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
May 8, 2012

Dear CarMiss, Thank you for expressing your disappointment in our pet fees. Our $75 fee covers up to two nights of your stay and has increased over the years as pet friendly rooms require a much more intense cleaning to prepare for the next guest. We love our pets and wish you would consider visiting us again in the future.... More

Newtown, Pennsylvania
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 25, 2012

I stay at this property as it's close to my office however given a choice, I'd be someplace else. Here's the reasons.. as many times as I've been here, the parking lot and entrances to the property and nearby highways are poorly marked, ill paved, and confusing. It's also rather noisy in the rooms, especially on the Club level. More

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Cincinnati
Top Contributor
69 reviews 69 reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 8, 2012

I had no issues with this hotel. There was a water outage for some floors, but I don't believe that this was the fault of the hotel. They did have signs indicating quiet hour after 10 pm, and the floor was quiet. The views from the meeting rooms were great. The hotel is easy to see, but if you use... More

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New Jersey
Senior Contributor
44 reviews 44 reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 13, 2012
1
person found this review helpful

We stayed there last year during the hurricane. We were on the top floor. About 3 a.m. we woke up to water leaking in our room from the ceiling/window area. We tried to protect the room by putting down towels and calling the front desk. We had to move our room about 4 a.m and we hardly got any sleep.... More

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Christine Chinigo, Manager at Sheraton Mahwah Hotel, responded to this review
February 16, 2012

Dear Zombie99, Thank you for sharing your experience as a recent guest with us. I am truly sorry that you feel we did not offer fair compensation for a sleepless night. We strive to provide you with the best experience and if you left unsatisfied, we failed in our goal. Please feel free to ask for the Manager on Duty... More

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Senior Reviewer
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Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 5, 2012

I would certainly look around before spending any nites at this property. After my first night, I realized that there was a plastic bag over the smoke detector. I told managment who indicated that a fire alarm test was done the prior week and it was most likely forgotten. After returning from a day of work, I realized that they... More

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Chicago
Top Contributor
64 reviews 64 reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 20, 2012
1
person found this review helpful

When I think of a hotel of being better than others or could do better, there's a set of expectations in mind. That benchmark is this hotel. I was very happy with my stay. Nothing jumped out as good, and nothing jumped out as bad. I mean this in a good way, but it was very forgettable. With all the... More

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See 2 more reviews by ChicagoOrange for Mahwah
New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2012

we had a great time at the 2011 into 2012 New Years Gala. It was a full four course dinner with full cocktail hour and open bar with Some Top Shelf Liquor. they had a band for entertainement, I am usually not a fan of Bands, but this band was like playing a CD. Great Great time. we went with... More

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Additional Information about Sheraton Mahwah Hotel

  • Sheraton Mahwah
  • Mahwah Sheraton
Address: 1 International Boulevard, Route 17 North, Mahwah, NJ 07495
Price Range: $$

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