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Sheraton Mahwah Hotel

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1 International Boulevard, Route 17 North, Mahwah, NJ 07495
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Sheraton Mahwah Hotel
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia
Level Contributor
129 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I had a very positive impression of this hotel upon first arrival - check in was speedy and I was provided a large room overlooking the nearby mountain. Very comfortable accommodations. Ate in the restaurant that evening which was depressing in decor and didn't seem that clean, but chain hotel restaurants are rarely a treat, so I didn't discount them... More 

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Brooklyn, New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for one night with my wife for a mini vacation. The staff was very courteous. the room was clean and spacious. the grounds are well kept and pretty. would definitely stay here again. a bit hard to find even with gps.

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice place but its more for business than tevrl its not near anything or restaurant so ur constantly traveling but the rooms were very nice and the staff also. I just don't think its worth the money i spent on it.

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Old Bridge, New Jersey, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Totally deceiving!! Does not belong where it's located. They charge $180.00 for a room with view of water, the water is the fountains in front of the establishment. The desk was not over welcoming. I loved the bed, my husband hated it. I hated the pillows (like sleeping on marshmallows), my husband loved them. The gentleman in the restaurant made... More 

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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'm not the person to leave negative reviews. I've never done that for a hotel actually, but this hotel went out of their way to earn one. Let's start with the dirty, smelly rooms. I've been to this location several times, and 2 out of the 4 or so times that I've been there, the rooms smelled HORRIBLE. It was... More 

Was this review helpful? Yes 4
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Steven543, Thank you for choosing Sheraton Mahwah Hotel and for sharing your experience. Our sincere apologies for the noise problems you experienced during your stay. We have hotel security to control and monitor the noise on the floors. Unfortunately, some guests are not responsive to our requests and do not respect the quiet enjoyment of other guests. We are... More 

Travelers are raving about these Mahwah hotels

Douglasville, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went up for a wedding and requested an early check in to get in the room to prepare for the wedding. Arrived at 12PM to the hotel, which is when the early check in begins, and was told the room wouldn't be ready until 3 PM. Then was told that the room reserved was different than the room we had... More 

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Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Ballen626, Thank you for choosing Sheraton Mahwah Hotel. My apologies for the hot water issue you experienced. The building was required to perform maintenance to the hot water supply and was not able to supply the hot water the one night of your stay. The work was completed that day and the hot water was restored. We hope we... More 

Bloomington, Indiana
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My visit would have been fine except for the very cold water for my morning shower, A note in the room warned of maintenance that might affect pressure until 6 AM but there was no hot water at 7 AM even though water pressure was fine. Probably won't affect others but not the way to begin a day for me.... More 

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Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Guest, Thank you for sharing your lodging experience! We apologize for the lack of hot water you experienced. We were performing required maintenance to ensure the water system will operate at its most efficient levels. Unfortunately, there is no good time to perform this work. Rest assured, the hot water system is properly functioning and this will not occur... More 

Prior Lake, Minnesota
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has decently appointed rooms although they are a bit small and they do not include a refrigerator. The restaurant is average and there are some much better options in the area. The bar is very small and service can be slow if it gets busy. The lobby is a strange shape and not many seating areas available in... More 

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Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Guest, Thank you for sharing your lodging experience. Our hotel is located at the crossroads of three major highways making travel quick and convenient. Although there are no other commercial businesses on our beautifully landscaped grounds there are many choices as noted a very short drive from the hotel. We are anticipating a Lobby upgrade including a larger lounge... More 

Brooklyn, New York
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The couple in the room next to me were having fun all night and because the door between connecting rooms are not soundproof (There's an inch gap between the door and the floor) I simply couldn't sleep. When I complained about it to the receptionist she was... unresponsive simply ignored me. I even called the hotel manager after my stay... More 

Was this review helpful? Yes 5
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Guest, Thank you for sharing your hotel stay. We apologize for your recent experience. The rooms are being better insulated to provide a quieter night's rest. Our staff has been retrained on customer response and empathy, as well being empowered to compensate guests who were not completely satisfied. We value your SPG status and hope to have the opportunity... More 

Ponte Vedra Beach, Florida
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here one night for business. It's a nice hotel with two towers right in the middle of an open field in Mahwah. Wouldn't expect something like it in the area, but it was perfect for business. Comfortable bed and plenty of pillows. The free WiFi for the first 24 hours was a nice touch. Only reason it's not 5... More 

Was this review helpful? Yes 1
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Karastar, Thank you for choosing the Sheraton Mahwah Hotel. We appreciate you sharing your experience. We are working on improving the sound insulation between rooms to ensure a more quiet night's sleep. The hotel roadway is scheduled for repaving this year. We hope to have the opportunity to serve you again! Thank you, More 

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