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Sheraton Mahwah Hotel

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1 International Boulevard, Route 17 North, Mahwah, NJ 07495
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Sheraton Mahwah Hotel
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303 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 1 week ago

The Sheraton Mahwah is one of the few quality hotels in this relatively heavily populated area. And they have been riding on their laurels for too long. We have stayed there many times - and probably will in the future - to visit family in the area. But despite its modern appearance, it has sadly gone downhill. But first the... More 

Helpful?
Thank Gerson S
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Gerson S, Thank you for sharing your hotel experience. I apologize for the problems you experienced. The hotel is installing a new HSIA network to provide a better Internet experience. The damaged elevator has been repaired. Thank you for the positive comments and suggestions. We are anticipating a full renovation in the second half of this year. I am... More 

New Delhi, India
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Good rooms but that's where it stops. The location is pretty terrible and you can almost never find any of the staff willing to help you with a smile. Though I have to recommend them on holding on to some lost property I had left behind. Hopefully I don't have to come back to this location.

Helpful?
Thank AbhishekShirali
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear AbhishekShirali, Thank you for sharing your hotel experience. The hotel is located at the crossroads of three major highways. Although we are located on over 100 acres of landscaped grounds there are no shopping or retail outlets in walking distance. I am sorry you did not find the staff friendly. We look forward to welcoming you back soon! Sincerely, More 

Travelers are raving about these Mahwah hotels

San Diego, California
1 review
1 of 5 stars Reviewed 2 weeks ago

No internet in the room. I was transferred to their support center - 47 minutes on hold and not even an answer. Their business center in the lobby was full with children playing video games and watching TV. The guy on the front desk got upset when I asked if there was a quiet place where I could work. Stay... More 

Helpful?
Thank David R
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear David R. Thank you for sharing your hotel experience. We are in the process of installing a new Internet service. The current provider failed to ensure the signal was adequate to handle our guests needs. Unfortunately, there was a large group of families in the hotel that weekend that disturbed many of our other guests. This is generally not... More 

New York City, New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room we had (deluxe double) was clean and comfortable. As other reviews, the walls and ceilings are paper thin so you can everything going on in the hallways and in the room above, not very pleasant in the middle of the night when not everyone is sleeping. I found the service to be pretty bad. I don't think the... More 

Helpful?
Thank nab_nyc
Nyon, Switzerland
Level Contributor
481 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I recently stayed 2 nights at the Sheraton, soon to be Marriott. The highlights were: 1. Great beds 2. Quiet, high floor, rooms 3. Fast internet 4. Lobby bar had some nice craft beers Areas for improvement: 1. Front deck personnel were slow 2. Restaurant was bad and service poor, skip it for breakfast and dinner. 3. The location is... More 

Helpful?
Thank Brad P
Gloucester, Massachusetts
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

I have stayed at this hotel for corporate events as well as pleasure. My stays have always been great. The rooms are always beautiful and the staff are always so great, especially in the corporate planning office. Great rooms, great people, great food, great hotel.

Helpful?
Thank Janine G
United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 16, 2015

We have stayed or participated in events at this hotel multiple times over last several years. From simple 2 night stays to Easter family packages, or hosting our own parties, this location is perhaps in our top 5 venues in the area. Of course the hotel itself is beautiful, spread across a large area and conveniently accessible by multiple highways.... More 

Helpful?
Thank Reena_Ch
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Reena, Thank you for taking the time to share your experience. It's a pleasure to be of service and we look forward to welcoming you and your Family back soon! Best Wishes, More 

Lawrence Township NJ
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 15, 2015

I've stayed in various hotels in the area and now prefer the Sheraton. The entrance is weird with many steps to haul your luggage up and the parking odd and the pavement uneven -- but once you get inside it's fine. The room is comfortable, and a nice size if you are there for a few nights and need to... More 

Helpful?
Thank Katkin52
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Katkin52, Thank you for sharing your hotel experience! The hotel just completed a road repaving project to the property. We also have signs directing guests to our Hotel Garage with indoor access to the hotel/building. Unfortunately, many guests do not realize the garage is available and a comfortable convenient way to access the facilities. Thank you for the compliments... More 

New York City, New York
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 2, 2015

We stayed one night at this location. I booked a "Deluxe King Mountain view" at a high, cancelable rate and I requested a high floor. We were given one of their lower floors with the opposite of the mountain view. The internet did not work. The sounds from the hall were very loud. I was too tired to complain until... More 

Helpful?
Thank tm752
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear tm752, Thank you for taking the time to share your experience. I am sorry we couldn't provide a better room and view. The hotel is upgrading the Internet service and we expect to have a much better internet service in the next few weeks, I apologize for the system not meeting your expectations. We hope to have the opportunity... More 

Tampa, Florida
Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 1, 2015 via mobile

I am visiting Fair lawn for the first time and staying at this location Since I have platinum membership I have club lounge access The breakfast and evening snacks/light dinner is pretty good The restaurant downstairs is also reasonable and have options that includes sea bass to fish tacos to dumplings and they are pretty decent

Helpful?
Thank Kalyan D
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Kalyan D, Thank you for sharing your hotel experience! We appreciate the positive comments about our hotel and Food Services. Congratulations on earning Platinum status and for being a loyal Starwood Hotels and Resorts customer. Best Wishes, More 

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