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Sheraton Mahwah Hotel

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1 International Boulevard, Route 17 North, Mahwah, NJ 07495
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Sheraton Mahwah Hotel
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Sheraton Mahwah Hotel
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Sheraton Mahwah Hotel
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236 reviews from our community

Traveler rating
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    91
    39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockholm, Sweden
Top Contributor
201 reviews 201 reviews
58 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 3 weeks ago

well managed clean friendly and spacious hotel with good pool and gym facilities. Good size rooms, ,soft fresh bed linen and pillows, excellent amenities, in a large high floor room facing south and west. Great views from the elevators,and a nice restaurant with good choice of beer and wines, and well prepared food ( good quality not Michelin Star but... More 

Was this review helpful? Yes
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear combebelle, Thank you for choosing Sheraton Mahwah Hotel and for sharing your lodging experience. We appreciate your positive comments about the staff, facilities and services. Our hotel is a unique 22 story hotel with spectacular views of the Ramapo Mountains! Our culinary staff appreciates your kind words and comments about the hotel Food and Beverage Services. We look forward... More 

New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Mahwah on Saturday. I live nearby, but wanted to have my daughter and her friends be able to swim and have a little sleepover for my daughters birthday. I won a certificate for a free night, and thought this would be the perfect way to use it. I let the sales manager know that this... More 

Was this review helpful? Yes
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear BabyDan, Thank you for choosing the Sheraton Mahwah Hotel. Our hotel offers great amenities for a weekend family getaway! We appreciate your positive comments about the hotel facilities, services and staff. We look forward to welcoming you back soon! Thank You! More 

Senior Contributor
26 reviews 26 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here on a business trip to NYC. I didn't want to stay in the city but wanted to be close enough to get there at my convenience the following morning. It was easy to get to and certainly easy to locate. I checked in a little late which was no problem at all. The thing I remember the... More 

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Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Thank you for choosing Sheraton Mahwah Hotel! We appreciate you taking the time to share your lodging experience. Our Sheraton Sweet Sleeper Bed is an industry leading sleep experience. Thank you for sharing your Breakfast Buffet comments we will consider your suggestions to enhance our value to our customers. Thank You! More 

Liberty, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel rises like an obelisk amidst the rural countryside. It appears as if a Manhatttan skyscraper has journeyed across the Hudson to see the country. Having driven by on the Thruway for many years, I've always wondered what it looked like on the inside. The atriuim is quite imposing, affording views skyward to the building's heights. I stayed on... More 

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Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear CeltiChief, Thank you for choosing Sheraton Mahwah Hotel! We appreciate the positive comments about our hotel facilities, great views, friendly staff and services. Our apologies for the noise problem experienced. We look forward to welcoming you back soon! More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

The hotel looks great, Food in the hotel restaurant is OKish, breakfast is decent. Room service is quick and friendly, hot food was bad, salads were quite good. VIP lounge on the top floor was cozy, with decent snacks, staff friendly. Liked it - will definitely come back.

Was this review helpful? Yes
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Roman K, Thank you for choosing Sheraton Mahwah Hotel. We appreciate your positive comments about our food, friendly staff and Club Lounge Services. We strive to provide a great value experience to our Club Floor Guests. We look forward to welcoming you back soon! More 

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

I was1night in the Hotel and the Heat in my room was not working!!! The walpaper is peeling! The windows was not clean inside and out side. Bad custmer service!! But i had a nice view!! ..... ...... . . . . . . . . . . . . . .

Was this review helpful? Yes 1
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear YS DESIGN, Thank you for choosing Sheraton Mahwah Hotel! Our apologies for not providing a goo dhotel experience. We have replaced the heatin unit and addressed the cleanliness and condition of your room. We have great views in all 225 rooms, thank you for your positive comment! We look forward to welcoming you back soon. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

Beautiful hotel near a lot of great attractions, and palasades mall. We even went in the winter time and the kids loved the indoor swimming pool. Great view from the rooms. and the price was very reasonable.

Was this review helpful? Yes 1
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Raymond S, Thank you for sharing your hotel experience We appreciate your postive comments on our great location, value, hotel views and indoor pool. Our service team works hard to ensure our guests have an enjoyable lodging experience. We look forward to welcoming you back soon. Thank You, More 

New York City, New York
Top Contributor
53 reviews 53 reviews
16 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed February 2, 2015

I stayed here with 3 friends for a girls get-away weekend. We chose it because of the convenient location (easy for all of us to get to) and because of the indoor pool and hot tub. I had stayed here a few years ago and remembered it as being very good. Wow was I in for a shock! Sorry Sheraton,... More 

Was this review helpful? Yes 3
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear njhounds, Thank you for taking the time submit your lodging experience. My sincerest apologies for not meeting your expectations. We strive to provide an excellent experience for our Guests. Since your visit the Hot tub has been broght back into service. My apologies for not providing accurate information about the readiness of our faciltiies. The pool facilities and services... More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stay at this hotel once a year for the Marine Corps ball. We only stay one night, but we have always received good service with a smile. Also the suite rooms we stay in feel luxurious and clean. The bed and pillows are very comfortable. Towels, sheets, and everything are very clean. One time the couple above us left... More 

Was this review helpful? Yes
Egg Harbor Township
Contributor
18 reviews 18 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 21, 2015

Two friends and I stayed at this hotel (January 16 to 18) and were part of a group that were on the premises for a large dance competition. The most important thing for me is cleanliess. Our room was clean; the bedding and towels were fresh; and our request for additional towels was addressed quickly. The decor throughout the property... More 

Was this review helpful? Yes 1
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear LMVR7, Thank you for your review and comments! We are pleased to see our efforts to provide a clean hotel were noticed. Our Food and Beverage associates take great pride in providing a welcoming atmosphere in the Atrium Lounge and Fountainview Restaturant. My apologies for not meeting your expectations in our bar and restaurant. Our maintenance team will be... More 

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