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DoubleTree by Hilton Hotel Mahwah

Certificate of Excellence
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180 Route 17 South, Mahwah, NJ 07430
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1 room 1 adult
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DoubleTree by Hilton Hotel Mahwah
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340 Reviews from our TripAdvisor Community

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Troy, New York, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed here last weekend with a friend of mine. We have previously stayed at other places in the area and decided to give this hotel a whirl. What a mistake. At check in we were never offered the cookie Doubletree ALWAYS offers. Upon getting settled into our room some of the towels were dirty with brown stains on them,... More 

Helpful?
Thank Elena M
Willington G, Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review

We apologize that you and your friend had an unpleasant experience at our hotel. The Doubletree Mahwah is in the beginning stages of our renovations and one of the first projects that was required was to make necessary repairs to our existing plumbing valves in order to proceed with the construction in the spring. Notification letters of the water being... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the Doubletree Mahwah during the 1.23.16 blizzard and have nothing but great remarks. Clean, up to date facility. When I went to clean my car off they had already done it for me. A special thanks to Toshiko Cressey & Dannica Diaz from sales. Also Rich from the front desk and G.M. Tony. Highly recommended.

Helpful?
1 Thank Bruce W
Jonathan D, Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review

Thank you for the Amazing Service recognition! I am so pleased to hear that you enjoyed your stay. Our staff are proud to be mentioned on a Trip Advisor comment.I hope you come to visit us again on a future visit to our area. More 

Muncy, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel and the staff is always friendly and helpful. There is a restaurant attached to the hotel and the food is great and those folks are always personable and friendly as well. I stayed for 2 nights and each night I tried to take a shower, the water was freezing cold. No hot water!! This... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brett M
Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

I really like the Hilton brand. Their service standard is very high and professional. I always feel very comfortable to stay at Hilton hotel chains. This Doubletree hotel in Mahwah is quite good and very clean, but their facility is a bit old. Overall, I'm happy with my stay there.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Xinyue Z
Northern Nj
2 reviews
3 of 5 stars Reviewed January 4, 2016

This is a clean hotel with a pool and 4 levels. There is a Burger/Sports Bar attached which is good. The staff is friendly and everything was clean. The hotel needs some updating and the price is a little high for what you get. Overall, a pleasant stay.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steve C
Jonathan D, Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear our staff exceeded your expectations. I do apologize for the less than satisfactory value of your stay. We currently have plans for renovations and are looking to update the property in 2016. We hope you will consider staying with us in the future after the... More 

Norwalk Ohio, United States
1 review
2 of 5 stars Reviewed December 30, 2015

I stay at DoubleTree regularly for business and was looking forward to staying at a new location for a personal trip. I was very disappointed and may not choose this brand again for personal travel. I could log in on the hotel wifi, but it wouldn't allow me to access websites so I had to use my own data plan.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Terry B
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Mahwah, responded to this review

Dear Terry B, Thank you for your feedback about the speed of our wireless internet service at our hotel. We’re very sorry that it wasn’t working well during your stay. We’re currently updating the wireless system and hope to have a faster internet experience soon. Regarding the billing situation, someone will be in contact with you shortly. If you return... More 

1 review
3 of 5 stars Reviewed December 24, 2015 via mobile

My stay at the Doubletree was very pleasant, with no significant complaints. The hotel is situated in an ideal location right off the route 17 accessible shopping and restaurants. Special thanks to Jennifer who was always helpful and courteous throughout my stay.

Helpful?
Thank Derrick J
Willington G, Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review

Thank you for the Amazing Service recognition !!!!. I am so pleased to hear that you enjoyed your stay. Jennifer is proud to be mentioned on a Trip Advisor comment.I hope you come to visit us again on a future visit to our area. "We are the Hot Cookie of Mahwah" More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed December 24, 2015

This hotel offered quality rooms with exceptionally friendly, courteous and helpful staff. We purchased the breakfast package and the breakfast offered at the in-house restaurant was very good as well. My family and I would stay here again in a heartbeat. I highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeffrey N
Jonathan D, Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review

Thank you for the excellent service recognition! I am so pleased to hear that our staff exceeded your expectations in service. The staff will be excited to receive yet another positive Trip Advisor survey! We look forward to welcoming your family here again soon! More 

Miramar, United States
1 review
4 of 5 stars Reviewed December 21, 2015

The property offers comfortable rooms, nice tavern-style restaurant with a sports-style bar, familiar and friendly staff help to make your stay away from home enjoyable....I would recommend it as a great value.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Phillip S
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

I am here quite a bit and love how the staff goes above and beyond! The hotel is consistent with the Doubletree brand, and takes it up a notch with their people. The location offers breakfast, a snack shop, a business center and other amenities.

Helpful?
1 Thank Tracey R
Willington G, Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review

Thank you for the Amazing Service recognition !!!!. I am so pleased to hear that we exceeded your expectations in service. The staff will be excited to receive yet another positive Trip Advisor survey! More 

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