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DoubleTree by Hilton Hotel & Suites Jersey City

Certificate of Excellence
3.5 of 5
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455 Washington Boulevard, Jersey City, NJ 07310
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Two Cities, One Great PKG
DoubleTree by Hilton Hotel & Suites Jersey City
Best prices for: 1 room 1 guest
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Ranked #4 of 11 Hotels in Jersey City
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 19, 2013
Sandy S Jersey City, United States
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822 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel & Suites Jersey City
See the most recent reviews
Jersey City, United States
1 review
5 of 5 stars Reviewed November 19, 2013

Everyone was very helpful and nice. The room was large, for ny/nj and very clean. Everyone was so helpful, we very much enjoyed our stay. Minutes from the PATH station, and boom you in Midtown! We opted for the PH suit and it was great. There were 5 of us, 2 children, and we all fit no problem. 2 double... More 

Review collected in partnership with DoubleTree by Hilton

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John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Sandy S, Thank you for staying with us recently and for the time taken to give us your valued feedback. We are delighted that you enjoyed our hotel, it's location and our spacious rooms. Our staff takes great pleasure in reading such positive comments on their service. We realize that you have options and truly appreciate that you chose... More 

Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

Staff was so pleasant and accomodating, cookies were delicious and handed out freely. The shuttle was always available for local drop-offs, which was so helpful. The area seemed very secure and the nearby mall and shopping was convenient. A very good experience.

Was this review helpful? Yes 1
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Paul C, Thank you for staying at the DoubleTree by Hilton, Jersey City. We understand that you have choices and truly appreciate that you chose to stay with us. We value your feedback and were delighted to see that you enjoyed our staff, cookies and our convenient shuttle service. Our team loves to see these positive comments. We look... More 

Buenos Aires, Argentina
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2013

Good hotel, clean enough, near the shopping center. Very secure area, only one station from WTC using the PATHS, and close to Newark airport. Very convenient fare, including breakfast and internet free in your room

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear rbennun, Thank you for staying at the DoubleTree by Hilton Jersey City recently. I know you have choices and truly appreciate that you chose to stay with us. I am delighted that you enjoyed our clean rooms and location with proximity to local malls and transport to Manhattan and good breakfast options. We look forward to welcoing you back... More 

North of Boston, United States
1 review
3 of 5 stars Reviewed November 14, 2013

We stayed in this hotel after a day in NYC. We wanted a more affordable choice and close to Liberty State Park. Hotel was fine, but not great. We paid extra for a premium suite with view of the city. The suite was not big and the view was not that great. The room also had a slight cigarette smell.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Erin M, Thank you for your valued feedback on your recent stay with us. I was dissapointed that your stay was not 100% perfect and have shared your comments with my executive team so other guests do not have a similar experience. I regret that your room was one of the rooms with a limited view of the Manhattan... More 

Reading
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 13, 2013

Felix and the rest of the staff really made our stay. Friendly, personable and welcoming this hotel is well placed to experience the best of Jersey City and the Path train gets you to the centre of Manhattan in 10 minutes. The room was clean and well equipped with a great view of Manhattan. I would come back here in... More 

Was this review helpful? Yes
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear cbell_rdg, Thank you for staying with us and for the time taken in giving me your wonderful feedback. I am thrilled that you had such an enjoyable stay. Everyone at the DoubleTree by Hilton Jersey City takes great pleasure on receiving such feedback. I am delighted that you enjoyed our rooms, views and location. Thank you too for your... More 

north wales
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 13, 2013

Just returned from a four night stay at this hotel, having stayed here once before. On the plus side, the rooms were large and beds very comfortable.We booked a premium suite which has two double beds and a pull out couch in the adjoining room.It had a city view and was very quiet. Reception staff were welcoming and the hotel... More 

Was this review helpful? Yes 2
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Ms. Hughes, Thank you for your valued feedback on your recent stay at The DoubleTree by Hilton, Jersey City. I was disappointed to read about our inflexibility. Our front desk team normaly get great comments for their assistance and help but we failed you in this regard. Please accept my sincere apologies. I have shared your comments with my... More 

guatemala city
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

Current Hilton gold member (former diamond members): my family and I recently went on a weekend trip to NYC and decided to stay at this location. First let me say that in recent months I had lost faith in the Hilton brand but that said, this location was and the experience made me forget my growing discontent with the brand.... More 

Was this review helpful? Yes
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Gerald S, Thank you for your wonderful feedback on your recent stay at the DoubleTree by Hilton, Jersey City. I was delighted to read your glowing comments on Felix and Nesma and on the general hospitality shown by our staff members. I have shared your comments with our team. I know that you have choices and thank you for... More 

Omaha, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2013

all was fine except the ice machine on my floor was broken. when i asked about it, they told me i could get ice from the bar or go to another floor. i would have preferred to hear "we wil get someone right on it, and what room, we will bring you a bucket of ice in a few min.".

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Timothy B, Thank you for giving us your valued feedback on your recent stay at DoubleTree by Hilton Jersey City. I was happy to read that everything was generally fine but disappointed that we did not offer to bring ice to you, which is our standard when we have a malfunction like this. Please accept my apologies in this... More 

Saint Louis, Missouri
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 8, 2013

Had business to conduct in JC and travel dept booked me here. Rooms are spacious and comfortable and very clean. Two large LCD televisions in the suite. Only complaint is that the water pressure in the shower was more fit for power washing siding than bathing.

Was this review helpful? Yes
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear PMorty, Thank you for staying with us at the DoubleTree by Hilton, Jersey City. We know you have choices are are truly thankful that you chose us. We are delighted that you enjoyed your stay with us and specifically our spacious and comfortable rooms. Thank you too for letting us know about the shower stength being too strong. Our... More 

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 7, 2013

This hotel offers spacious rooms in an ideal location. About a 5 minute walk to the Newport stop on the NYC bound PATH Train, and 25 minute walk to Hoboken. Lobby is large and welcoming. Front desk staff was helpful and professional. Our room was next to the elevator, and we did not hear any loud noises at night. There's... More 

Was this review helpful? Yes
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Jkoven1, Thank you for staying with us recently and for your great feedback. We know that you have options and are truly grateful that you chose to stay with us. We are delighted that you enjoyed our quiet rooms, our helpful and professional front desk staff and resaonable parking prices. We look forward to welcoming you back to the... More 

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