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Crowne Plaza Newark Airport

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901 Spring Street, Elizabeth, NJ 07201
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Crowne Plaza Newark Airport
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281 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenixville, Pennsylvania, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looked nice and the staff was friendly. However the food was bland and not worth the price and the pillows were HORRIBLE. They were like lumpy marshmallows. I did LOVE the relaxing essential oils creams and spray though! It was wonderful after a long day traveling and in the city.

Was this review helpful? Yes
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Secaucus, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here since it was close to the airport. It's hard to get into/out of the hotel entrance and very easy to miss if you don't know where the hotel is. The room was clean, but things did seem a bit more dated. It's a good place to stop over to be close to the airport, but I didn't... More 

Was this review helpful? Yes
Monika C, Front Office Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for your review. More 

Charleston, South Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is the only hotel that I have ever called IHG about. Between the inadequate room setting, the very rude and unhelpful staff from the shuttle drivers, and the front desk staff, to the overall unfriendly and unpleasant area of New Jersey. Due to this experience I will not be traveling back to New Jersey anytime soon. Horrible!!

Was this review helpful? Yes 1
Monika C, Front Office Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

auckland
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I only stayed here for one night. This is a nice transit hotel. The rooms are comfortable and clean. Modern. They are good sized rooms. The black out curtains work really well. Overall I class this as an excellent choice for a transit hotel. It does not seem very safe outside, but that could be because it is in the... More 

Was this review helpful? Yes
Monika C, Front Office Manager at Crowne Plaza Newark Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Illinois
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One night stay on business trip; I drove in to hotel in late evening. Location is not easily located for an out of town driver, GPS got me there but you need to watch and listen closely or you'll miss a key turn (I did!). Entrance comes up on you fast - be ready for it off the busy roadway.... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Knoxville, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 8, 2015

We had an early morning flight out of Newark and needed a close hotel. The room was spacious and had a great TV with all HD channels. We had dinner at the restaurant and the food was excellent and reasonably priced for a hotel. The shuttle service in the morning had us to the airport in less than 5 minutes.

Was this review helpful? Yes 2
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for taking a time and fill up the survey. Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Hertfordshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 6, 2015

We flew into Newark, and chose this hotel which is close to the airport. There was a free shuttle service to the hotel. Check-in was prompt and efficient. Although we were the only guests in the restaurant, as it was late, the service and food was good. The rooms were good sized, well presented and comfortable. Breakfast was only adequate.... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for taking a time and fill up the survey. Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Virginia Beach, VA
Level Contributor
122 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed June 2, 2015

Drove to Hotel and checked in with front desk to leave my car and catch the free shuttle to Newark airport. Everything went smoothly. The parking lot is very secure and there is a restaurant, bar and coffee shop as well as a small store. We returned 10 days later and checked in. Room was on the small side but... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for taking a time and fill up the survey. Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Charlotte, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 1, 2015

Stayed here after a long day at the airport. Neighborhood is extremely sketchy and there is a police officer that sits out front as security...probably for a reason. I called over 10 times for an airport shuttle and no one picked up the phone. The front desk staff was extremely unaccommodating. They seemed annoyed with all the travelers rather than... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Please accept our sincerest apologies for any inconvenience. Your satisfaction is very important to us and we will be using the feedback you gave us and we will be implement improvement to ensure we offer a better experience for guest in the future. More 

Palm Springs, California
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 27, 2015

One always knows what to expect when staying at an IHG hotel...great sleep & good bar keep! Front desk help is fast & most efficient. As far as air[ort hotels go, this one offers the home comforts we like.

Was this review helpful? Yes
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for your kind words, your feedback is greatly appreciate, we are happy you feel at our property almost like home. More 

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