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Crowne Plaza Newark Airport

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901 Spring Street, Elizabeth, NJ 07201
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Crowne Plaza Newark Airport
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276 Reviews from our TripAdvisor Community

Traveler rating
    31
    110
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    35
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Knoxville, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had an early morning flight out of Newark and needed a close hotel. The room was spacious and had a great TV with all HD channels. We had dinner at the restaurant and the food was excellent and reasonably priced for a hotel. The shuttle service in the morning had us to the airport in less than 5 minutes.

Was this review helpful? Yes 2
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for taking a time and fill up the survey. Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Hertfordshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We flew into Newark, and chose this hotel which is close to the airport. There was a free shuttle service to the hotel. Check-in was prompt and efficient. Although we were the only guests in the restaurant, as it was late, the service and food was good. The rooms were good sized, well presented and comfortable. Breakfast was only adequate.... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for taking a time and fill up the survey. Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Virginia Beach, VA
Level Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Drove to Hotel and checked in with front desk to leave my car and catch the free shuttle to Newark airport. Everything went smoothly. The parking lot is very secure and there is a restaurant, bar and coffee shop as well as a small store. We returned 10 days later and checked in. Room was on the small side but... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for taking a time and fill up the survey. Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Charlotte, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here after a long day at the airport. Neighborhood is extremely sketchy and there is a police officer that sits out front as security...probably for a reason. I called over 10 times for an airport shuttle and no one picked up the phone. The front desk staff was extremely unaccommodating. They seemed annoyed with all the travelers rather than... More 

Was this review helpful? Yes
Monika C, Manager at Crowne Plaza Newark Airport, responded to this review

Please accept our sincerest apologies for any inconvenience. Your satisfaction is very important to us and we will be using the feedback you gave us and we will be implement improvement to ensure we offer a better experience for guest in the future. More 

Palm Springs, California
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 weeks ago

One always knows what to expect when staying at an IHG hotel...great sleep & good bar keep! Front desk help is fast & most efficient. As far as air[ort hotels go, this one offers the home comforts we like.

Was this review helpful? Yes
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Thank you for your kind words, your feedback is greatly appreciate, we are happy you feel at our property almost like home. More 

Houston, Texas
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 17, 2015

This was a last minute booking for me as I was traveling to the NYC. The hotel was clean and the staff was friendly. I was a late arrival and they took good care of me. I would recommend this hotel if you need to stay near the airport.

Was this review helpful? Yes
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Toronto, Canada
Level Contributor
105 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed May 11, 2015

I'm very upset at how front desk staff Peter and Jose treated myself and other customers. I was clear and concise with them about thier behavior and instead of apologizing, I was mocked and belittled. I felt is was 100% nessasry to alert the GM of this hotel Mrs. Monica Ceselkova however she didn't return my email or phone calls.... More 

Was this review helpful? Yes
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Please accept our sincerest apologies for any inconvenience. Your satisfaction is very important to us and we will be using the feedback you gave us and we will be implement improvement to ensure we offer a better experience for guest in the future. More 

Denville, New Jersey
Level Contributor
200 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed May 5, 2015

This is a very clean, modern hotel with good amenities. We stayed there when our flight was cancelled and they were very accommodating to all of us who were put up at this hotel. There is a shuttle service between the airport and hotel that is very convenient. Meals are just ok.

Was this review helpful? Yes 1
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Springboro, Ohio
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 4, 2015

I picked this hotel because it was near the airport and they advertised their airport shuttle service. Got there to find out that the other hotels near the airport also had airport shuttle services - they just don't advertise it! That having been said, I wish I had chosen one of the other hotels near the airport. The general set... More 

Was this review helpful? Yes 1
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

Oklahoma City, Oklahoma
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 3, 2015

Good hotel for an overnight stay prior to a cruise. The room was clean and comfortable. We didn't hear any outside noise from the highway. The hotel is close to EWR and the hotel offers a free shuttle from the airport to the hotel, but not from the hotel to the cruise terminal. We didn't arrive to the hotel until... More 

Was this review helpful? Yes 2
Monika C, General Manager at Crowne Plaza Newark Airport, responded to this review

Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest. More 

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