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Hilton Newark Airport

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1170 Spring Street, Elizabeth, NJ 07201
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Hilton Newark Airport
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Hilton Newark Airport
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945 reviews from our community

Traveler rating
    211
    380
    226
    83
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grapevine, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

I was here on a business trip and the staff was real nice and I had a good stay even if it was short. The food in the café was just great not at all what I expected. I requested a few items to be sent to my room and they came up right away.

Review collected in partnership with Microsoft Windows App

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Dear Ernest M - Thank you so much for sharing. We are pleased to hear we met your needs, and even offered a few pleasant surprises thanks to the great quality we offer in the café. Please come see us again should your travels bring you back to the area. With our proximity to NYC, we are offer a terrific... More 

Portsmouth, Ohio
Top Contributor
57 reviews 57 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a business trip. Convenient location from the airport and shuttle transport to and from was good. Hotel is good, well kept and the staff is friendly. Although there was a large group of children traveling, I never heard anything from them -- quiet rooms and comfortable.

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Hi, Del D - Thank you for the positive feedback! It seems we hit on exactly what you were looking for, but maybe missed some opportunities to truly "WOW" you and get that score up to a '5'. Luckily, we hit on many of the items that make the Hilton Newark Airport a great choice for business and leisure travelers... More 

San Antonio TX
Top Contributor
81 reviews 81 reviews
49 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the kind of Hilton that makes you loyal to the brand. Shuttle bus was reliable with friendly drivers. Front Desk receptionists were very friendly and helpful. Everyone goes out of their way to help you. Rooms are excellent and well appointed. I was just there for one night but could see this as a hub and drive out... More 

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Greetings, Grandgator - Thank you so much for staying at the Hilton Newark Airport during your recent travels. I am truly pleased to read that you found the hotel’s location convenient and that you were able to explore and enjoy the sights. Thank you for your positive remarks pertaining to our service team. Comments like yours are what inspire our... More 

Stafford, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Newark Airport hotel is very nice. We were very please with he accommodations and the service. We would recommend this to family and friends. Hilton is a great brand, we have not been dissatisfied yet.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Dear Anna F - Thank you for choosing the Hilton Newark Airport as your accommodations of choice during your recent travels. I am pleased to hear you found your accommodations and our service to be top notch. These comments are what help fuel our desire to continually improve, as such phenomenal feedback is a terrific motivator. Thank you for sharing.... More 

Wake Forest, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel is in need of a makeover. As soon as you walk in you feel like you have stepped back into the 70's. Everything is very dated. Front desk clerk was very polite and check in went flawlessly. Room had recently been renovated and it was a pleasant surprise after what I saw in the lobby. Had dinner at... More 

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Dear swank803 - Thank you for sharing such candid feedback. We truly appreciate opportunities like this, as this type of information allows us insight we might not receive otherwise. I am excited to share that we are in the beginning stages of a lobby makeover. In fact, in a few short weeks, our lobby will have much of the furniture... More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Landing at midnight meant needing a place close and easy to find, and while the Hilton was close it was not easy to find. A many time visitor, but first time rental car user in the city of Newark it took me 20 minutes to find a place that the map showed was 4 minutes away. Can we blame me?... More 

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Hi, Benjamin R - Thanks so much for sharing; I especially appreciate the humor in your post. Directions in New Jersey can be tricky, and while we are very close to the airport, it can be a little complicated at times depending on traffic volumes. I am pleased to hear you found the hotel satisfactory. Please give us a try... More 

Wake Forest, North Carolina, United States
Top Contributor
101 reviews 101 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hilton Newark is conveniently located across from EWR airport and relatively easy to get to by shuttle. The hotel is generally clean, and very modern with friendly service at the front desk upon check-in. The room looked great and bed was very comfortable. As a preferred member I did get an upgraded room but most likely just a higher... More 

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Greetings, Steven T - Thank you so much for giving the Hilton Newark Airport an opportunity to serve you and thank you for sharing some candid feedback of your stay. I am delighted to read that you found the hotel’s location convenient to EWR and the shuttle service seamless. I am especially pleased to hear that our service team took... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Had to be in town for a funeral. The staff was kind and professional. they maintained the hight standards of the Hilton family of properties. I appreciated their kindness and willingness to assist. I was pleased at the level of attention they offered

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Dear Adrienne R - Thank you so much for sharing. While I am terribly sorry for your loss, and wish your visit was under more pleasant circumstances, I am so pleased to hear that our team made you feel at home. Thanks again for taking some time to offer some valuable feedback. I do hope you visit us again; next... More 

Top Contributor
62 reviews 62 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is one of the worst Hilton Brand hotels I have ever been to. Very, very disappointing that it is not a Hampton or a Homewood, but a Hilton hotel that was this terrible. First of all I was on the top floor. The view wasn't bad, but when I pulled the curtain back, the window was filthy both on... More 

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Dear Tampachris25, Thank you for sharing your review of your most recent stay with us. Your feedback is truly important to us. I sincerely regret to learn of the inconveniences you encountered during your visit. I would like the opportunity to personally speak with you to further discuss the details of your visit. I can be contacted at adam.heffron@hilton.com, or... More 

Bay City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Stranded In New Jersey for 3 days due to weather.. Changed over to Hilton when room became available.. Amanda at the service desk was the most wonderful , genuine customer service representative I have ever encountered, she offered advice and ideas as to what to do while stranded and offered future service and ideas if wanted.. The rooms were clean... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AdamHeffron1, Director of Operations at Hilton Newark Airport, responded to this review

Hi, Charles C - Thank you so much for sharing! We are very lucky to have Amanda on our team, and I am thrilled you had an opportunity to experience the top-notch customer service she is known for. I will be sure to share your comments. Please come see us again next time you are in the area. All the... More 

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