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Holiday Inn Express West Atlantic City

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6811 Black Horse Pike, Egg Harbor Township, NJ 08234
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Holiday Inn Express West Atlantic City
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Holiday Inn Express West Atlantic City
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183 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tbilisi
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Absolutely the worst Holiday Inn I have ever stayed in, of probably over 100 visited in my lifetime. Checked in after 4 pm but no rooms were ready, long queue of people waiting for rooms. Room keys did not work - during a 2 day, 2 room stay, had to go down to reception more than 10 times for key... More 

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San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The hotel is dated, dirty and smells musty. The WI-FI was down the entire time I was there. The front desk stopped answering the phone when I would call to check on the WiFi. I business trip without a working Internet connection is extremely frustrating. I checked out early and moved to a different hotel. I'll never stay there again.

Was this review helpful? Yes 1

Travelers are raving about these Egg Harbor Township hotels

Owings Mills, Maryland
Level Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have family south of Atlantic City and didn't want to impose on them for one night. I read the other reviews and the staff was fine. Not spectacular, not horrible, just fine. When we arrived (11pm) there was one person at the desk. She was helping a guest in front of me and the phone had 2 lines ringing... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Average Hotel. Good for the price. Kinda old buliding. Rooms standard. Beds were suppose to queen size but definitely full size... Complimentary breakfast was good. However the breakfast room gets packed quickly. The gentleman assisting with breakfast was very pleasant and helpful!! The eggs were watery but overall the breakfast was good. The pool was family friendly however only outdoor... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear Nashea j, Thank you for writing a comment about your stay with us. We are pleased to know that you found our staff to be helpful. However, it is regrettable that our beds and facilities fell below your standards. We would also like to apologize for issues you had with our breakfast room and for any shortcomings you experienced... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

My Husband called the Hotel to inform them, he had a delivery coming for me. The receptionist put him on hold for over 10 minutes, he called back several time no one answered. It's my birthday weekend and my husband is in Michigan still on business trying to surprise me. The staff was rude and I have screen shots of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear Kenta K, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with staff communication. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

These rooms were booked for our family reuinon. They promised us baskets would be left in each room upon arrival as well as the pool area decorated for our reuinon, a list of things we could do as a family etc. NONE of these things were done. When I arrived I wasn't greeted but instead a slim Caucasian woman said... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear TAMEKA J, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and we regret to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in... More 

Clinton, New Jersey
Level Contributor
225 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed June 20, 2015

Spent a Friday night in june for about $120. Common areas of hotel are slightly worn, ie. Lobby, elevator and hallway. Rooms were pretty clean, but upon entry the a/c was not on. Room was hot and damp from humidity. Beds were comfortable, but not super clean. Breakfast was your typical holiday inn Breakfast. Hotel is about 10-15 min from... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear AndiamoAMagna, Thank you for taking the time to share your recent experience at our hotel. It is disheartening that you only found our property at its average best. Allow me to apologize if our air conditioning system and housekeeping services have fallen short of your expectations. Your comments are very important to us and rest assured that these will... More 

Gerrards Cross, United Kingdom
Level Contributor
188 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 stars Reviewed June 9, 2015

We stayed here last night, and found our room to be very basic indeed. The breakfast however had more choice than some hotels from this chain, that we have stayed in. And the lady who is in charge at breakfast was really lovely and helpful. What sells this hotel for me though is that it is extremely reasonably priced. And... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear Mickigirl1310, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are glad you found our breakfast selections and breakfast staff commendable. On the other hand, it is regrettable that you found our rooms to be very basic. Thank you for bringing this into our attention as the feedback... More 

1 review
1 of 5 stars Reviewed May 27, 2015

From the road, this hotel looked closed. The bldg out front in front of the pool is empty/closed down & also gives poor appearance to hotel. 1st 2 front desk gals were friendly & had a good sense of humor. Evening gal was the only one working & could not get us an extra pillow. Breakfast food was ok. Guy... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear Jeff.and.Susan G, Thank you for taking the time to review our property. I appreciate your positive feedback about the friendly staff and good breakfast option. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that you were disappointed... More 

Toronto, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 27, 2015

If you are not at all fussy, could go to this hotel, as is affordable pricing and only around 20 min drive to Atlantic City. However I would rate this under average Holiday inn style hotel, Room was OK, but shower valve not closing properly. Internet was terrible, and the answer from reception was to be patient as there are... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Atlantic City, responded to this review

Dear uhim64, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

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