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Quality Inn

2.5 of 5
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21 Cortlandt Street, Edison, NJ 08837
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Quality Inn
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Ranked #8 of 15 Hotels in Edison
A recent review
5 of 5 stars Reviewed March 12, 2015
bonnie m Duluth, Georgia
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19 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Nice staff, but the room needed massive upgrading. Sinking bed, box tv (it's 2015), no fridge or microwave and poor water pressure. While the property itself is quiet, the walls are thin and I was awoken at 4am by some interesting people next door who sounded like they were fighting. Even with all the lights on, the room was dark.... More 

Was this review helpful? Yes
QualityEdison, Public Relations Manager at Quality Inn, responded to this review

Dear SassyParalegal, Thank you for your review on your recent stay with us. As per your suggestion for the room upgrades, we are in the process of a major renovation which will include the flat screen TV, Microwave and fridges in all of the rooms. We would love to have you as our guest again and to show you all... More 

Gaithersburg, Maryland
1 review
1 of 5 stars Reviewed 3 weeks ago

It was supposed to be non smoking room but the room Smelled very bad. I was overcharged more than what I was booked the room online. Per the front desk guy, he said "I will only be charged the cost what I was booked online", but he was totally dishonest and a big liar.

Was this review helpful? Yes
QualityEdison, Front Office Manager at Quality Inn, responded to this review

Dear NG Q, We thank you for taking the time out to review your most recent stay. We apologize for the inconvenience that you experienced. I have brought this to the attention of our upper management and we can assure you that this will not happen again. Please contact us directly should you come to the Edison NJ area again... More 

Duluth, Georgia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

Quality Inn can be hit or miss. This was a hit. Super clean, comfortable beds, quiet, nice neighborhood, friendly helpful staff and priced right. What more to ask? Well the coffee machine open all day with gourmet coffee was icing on the cake. It made hot chocolate too!

Was this review helpful? Yes
QualityEdison, Director of Sales at Quality Inn, responded to this review

Dear Bonnie M. Thank you so much for leaving your review on your most recent stay. We appreciate you taking the time out and evaluating us so wonderfully. You were a delight to have as our Guest! Would love to see you come back in the area soon! Sincerely, -Quality Inn of Edison Management More 

Manchester, United Kingdom
Top Contributor
55 reviews 55 reviews
53 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 9, 2015 via mobile

Needed a one night stop over in North New Jersey, looked around and got this place for around $60. Arrived earlier than expected but this wasn't an issue and was checked in. Nicely furnished, no complaints with the room. Handy to have a fridge too. Wifi worked fine. Bed was comfy, only quibble was I prefer sheets under the blanket,... More 

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Bangalore, India
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 27, 2014

I was traveling to New Jersey in May 2014 along with my colleagues for a business trip. I have chosen this place after spending sometime on TripAdvisor. I am proud to say that I have made a very good decision to chose this place. We were in a group of four including two ladies. We booked the hotel 5 days... More 

Was this review helpful? Yes 1
Gmnj324, General Manager at Quality Inn, responded to this review

The Quality Inn of Edison can't thank you enough for your wonderful comments. We appreciate that you noted the location, near the highway, but in a quiet cul de sac. We are thrilled you enjoyed Akbar, a restaurant known far and wide. Please stay with us again on your next journey to Central New Jersey. More 

Edison
1 review
4 of 5 stars Reviewed October 24, 2014

Situated far enough off US 1 not to hear road news, yet very convenient location near relatives in Highland Park. Was not bothered regular tv screen vs flat screen. Breakfast is in line with value pricing.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Gmnj324, General Manager at Quality Inn, responded to this review

Thank you for noting our convenience to US RT 1, while still being a quiet hotel. We are glad that you noted that there is a good value for the price. We hope to see you again, here in Edison, NJ, one of the homes of Thomas Edison. Happy Travelling! More 

Sydney, Australia
Top Contributor
76 reviews 76 reviews
44 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 7, 2014

My husband and I stayed here for one night. It was okay, but the room really smelt and the beds weren't too comfortable. The wifi wasn't working for us so the guy behind the desk gave us a number to call and sort it out ourselves. Breakfast was included and we thought was really good so were happy with that.... More 

Was this review helpful? Yes 1
Gmnj324, General Manager at Quality Inn, responded to this review

The management staff at the Quality Inn apologize for any inconvenience you had at the hotel. Should you visit again, please let the front desk know if your room is not pleasing to you and they will locate a different room for you. We thank you for the positive comment on the Breakfast. More 

Los Angeles, California
Top Contributor
110 reviews 110 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 1, 2014 via mobile

First the positive, the bed was great & it was very quiet so we had a well rested night. Now the rest. The shower was marginal, poor water pressure. The full breakfast was different, sausage & potatoes were offered, no eggs. When we inquired we were told they alternate between potatoes & eggs. Who ever heard of that,, not even... More 

Was this review helpful? Yes 1
Gmnj324, General Manager at Quality Inn, responded to this review

The management at the Quality Inn of Edison, NJ appreciate that you took the time to comment on Trip Advisor. We are happy that we delivered a good sleeping experience on the great bed with a quiet room. We are addressing our menu with our food supplier. Thank you, More 

Sainte-Julie, Quebec, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 20, 2014

Honestly, there was nothing in this experience that was pleasant. Room smelled funny, no fridge, breakfast not edible. The bathroom curtain was so short I had to wipe out the floor after showering! Dinning room carpet and chairs were filthy and stained all over. Really. Think twice before picking this place up...

Was this review helpful? Yes 1
Gmnj324, General Manager at Quality Inn, responded to this review

The hotel apologizes for not meeting your expectations. We have checked our front desk reports and do not see that you brought your issues to our staff. The items that dis-pleased you are being addressed by retraining of the housekeeping and breakfast staff. Thank you again for letting us know your opinion, all information presented to a hotel whether positive... More 

Carlisle, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 4, 2014

This property was great. Maybe it just wasn't a busy night, but we got a great, quiet night's sleep. This property sits back from everything quite a bit and this makes it quiet. The water pressure was great in the shower and the rooms were clean and in good shape. Staff was much better than average. Breakfast was decent, not... More 

Was this review helpful? Yes
Gmnj324, General Manager at Quality Inn, responded to this review

Thank you for the very nice comments. The hotels location, just one block off of Rt 1 and near I 287 allows our guests such as you a quiet hotel w access to malls, stadiums and other shopping places. We look forward to seeing you again in Edison, NJ, one of the homes of Thomas Edison. More 

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