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Sheraton Eatontown Hotel

6 Industrial Way East, Eatontown, NJ 07724
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Sheraton Eatontown Hotel
Best prices for: 1 room 1 guest
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Ranked #3 of 4 Hotels in Eatontown
A recent review
3 of 5 stars Reviewed February 11, 2015
Kelli M Cinnaminson, New Jersey
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238 reviews from our community

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    75
    54
    16
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Eatontown Hotel
See the most recent reviews
Cinnaminson, New Jersey
Top Contributor
81 reviews 81 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 11, 2015

Stayed here for a week on business. This is an older hotel that is in need of some renovations/updating. There were three of us traveling in separate rooms, and out of our sample of three rooms, each one of us experienced some sort of issue. My colleague had no heat, my other coworker had no heat and mud all over... More 

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byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Kelli0896, Thank you for being our guest and taking the time to write such a thorough review. Please accept our apologies for the issues you and your colleagues experienced during your stays. I have shared your comments with the team so they can address any outstanding issues. If travels bring you to the Eatontown area again, we look forward... More 

laurel, maryland
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2015

The storm of the century was fast approaching and my son, his girlfriend and baby son were right in its path. As a Mom that lives out of town, I was worried that they were going to be without heat and electricity. I called a few hotels and was given the Sheraton as someone that had a back-up generator just... More 

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear debbie b, Thank you for taking the time to write about your experience. We pride ourselves on providing a great guest experience and Sue and her team are instrumental in that. We were all glad that the storm was a near miss and we were able to keep your son and his family safe. If any future needs arise,... More 

New York City, New York
Top Contributor
61 reviews 61 reviews
34 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed January 26, 2015

The hotel is somewhat fine. Clinging on to three star. It's pretty dated and in terrible need of an overhaul. Overpriced for the area. Old fixtures in the bathroom and the toilet needed a good jiggle to stop running. Beds are not that comfortable. Staff seems friendly. But in general you are paying a premium for the Sheraton name which... More 

Was this review helpful? Yes 1
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear BackPackGuy007, Thank you for being our guest and taking the time to leave us your feedback. I have shared your comments with management and engineering to address any outstanding issues. We hope that if travels bring you to the area again, you'll give us another try. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Travelers are raving about these Eatontown hotels

Senior Contributor
40 reviews 40 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 6, 2015

This was the second New Years Eve we spent at the hotel. Great hotel to share this experience. The Club Level room was a little crowded but the hotel made sure those that could not be there had received vouchers for breakfast the next morning. Hotel is clean, beds comfortable, food great. The staff is warm and friendly and try... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Usslibertyhouse, Thank you for taking the time to leave us your feedback. We are glad you spent New Year's Eve with us again and had a great stay. We hope to welcome you back again next year. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

1 review
5 of 5 stars Reviewed December 2, 2014

Before I went to this hotel I was a little hesitant and nervous because of all the reviews that I've read. However when I got there it hit me by surprise that everything was the opposite of what I have read! The people were extremely nice and helpful, the room was clean, the beds were very comfortable, the pool was... More 

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Davidbrand, Thank you for taking the time to write a review for us. We're so glad to hear you enjoyed your stay. We look forward to welcoming you back soon. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Naples, Florida
Top Contributor
78 reviews 78 reviews
57 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed November 23, 2014

This is not a good hotel and, in my experience, not up to Sheraton standards. When I opened the sink faucet in my room it spit out a lot of air at high pressure followed by muddy water which eventually cleared after about fifteen to twenty seconds. However, the drain was almost completely clogged, so the dirty water sat there... More 

Was this review helpful? Yes 2
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear JEddleman, I'm very sorry to hear we didn't exceed expectations during your stay here. We strive to provide the best possible guest experience and fell short of this goal. Our engineering staff would have gladly addressed and repaired any plumbing issues had they been made aware. If they couldn't, we would have moved you to a more comfortable room.... More 

Atlanta, Georgia
Top Contributor
222 reviews 222 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 12, 2014 via mobile

It's a huge hotel with typical Sheraton service. The building inside and out looks dated. Room is the best part, very comfortable and good size. Excellent beds. Fitness center is just right. Location is good if your plan to go the beach but traffic to Brunswick is pretty bad.

Was this review helpful? Yes 1
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear CVictorT, Thank you for taking the time to leave your feedback. We're glad to hear you enjoyed your stay. If plans bring you back to the area, we hope to welcome you back. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 24, 2014 via mobile

I rented rooms 514 & 516 on October 18 & 19. When I woke up the morning of the 20th I discovered several bites on my arm, neck and back of head. Not knowing what they where I showed it to family members only during breakfast. Further investigation showed the bites to be apparently from bedbugs. I immediately called the... More 

Was this review helpful? Yes 6
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Charlie_Safdie, We take any complaints of suspicion of bed bugs very seriously and have protocols in place to combat any confirmed cases. Our team deployed a pest control professional to the room in question on two separate occasions and no evidence of bed bugs was found. As a precaution, that room and the ones surrounding it were run through... More 

New York, New York, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 11, 2014

We contracted 2 nights for our wedding guests at the Sheraton Eatontown Hotel. We worked with Salvatore and he was very helpful. PROS: The hotel has a very affordable wedding package. Sal was very helpful and flexible. I had to change my contract about 3 times because of sudden changes in guest count. I did not get docked or charged.... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear AmyL, Congratulations on getting married! We are glad to hear you had a good experience at our hotel. Salvatore is a valued member of our sales team. Unfortunately we had to make some quick repairs to the water system, we are very sorry for the inconvenience. Wishing you and your husband a lifetime of happiness together. We hope to... More 

London, United Kingdom
Top Contributor
213 reviews 213 reviews
81 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed September 30, 2014 via mobile

Very early 80's and rather dated. I thought I was in the film 'back to future'. Great location for where I wanted to be but very underwhelmed by the experience. Plus points are free wifi and free parking. Other than that book elsewhere if you can.

Was this review helpful? Yes 2
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear 1879fulham Thank you for taking the time to provide your feedback. It is the only way for us to learn where we need to improve. Your guest experience and satisfaction are very important to us. I have shared your comments with management so they can address any issues. We hope you will give us another try after the refresh.... More 

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Prices are for 1 room, 2 adults
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