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Sheraton Eatontown Hotel

3.5 of 5
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6 Industrial Way East, Eatontown, NJ 07724
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Sheraton Eatontown Hotel
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Ranked #3 of 4 Hotels in Eatontown
A recent review
3 of 5 stars reviewed 3 days ago
Rina R New Jersey
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234 reviews from our community

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    52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey
Top Contributor
54 reviews 54 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were there for a holiday party. The event staff was accommodating to the overflow of people, and ensured that we got our money's worth. Everyone at the hotel seems to work very hard, and in particular, the front desk staff. They are chronically understaffed, to the point that some are working 7+ days in a row. The owners would... More 

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Fairlawn, Ohio
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am extremely disappointed with the quality of this Sheraton in comparison to other Sheratons I have stayed at. First of all, my room was not cleaned one day and when it was serviced they did not replenish clean coffee cups and the bathroom was not properly cleaned. There was a loose electrical socket in the bathroom posing a hazard... More 

Was this review helpful? Yes 1
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Koropi, Thank you for taking the time leave us your feedback. I have shared your comments with management so any outstanding issues can be addressed. It is only through feedback that we can correct problems affecting our guests. We hope if travel plans bring you back to the area, that you will give us another chance. Warm Regards, Barb... More 

Travelers are raving about these Eatontown hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was attending three day meeting in the area and booked this hotel due to the reviews found online. Upon arriving at the hotel I was greeted by a friendly employee who checked me in with 5 min! I dropped off my luggage and quickly ran to my meeting. When I returned to the hotel later that night I found... More 

Was this review helpful? Yes 1
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Latasha B, Thank you for taking the time to leave us your feedback. The staff remembers your visit and are still sorry that we were unable to meet your needs. The issues you found related to your accommodations have all been addressed for future guests by our engineering staff. If travels bring you to the area again, please don't... More 

wolfp10
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at the Sheraton in March for a business trip. My room was comfortable, clean and quiet. Staff was nice and friendly. The gym was well stocked and comfortable. The pool felt dated and the hallways and carpeting could be updated, but otherwise this is a quality hotel in a nice area.

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byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Wolfp10, Thank you for taking the time to leave us your feedback. We appreciate your business and hope to welcome you back soon. Warm Regards, Barb Youchah Internet Marketing Manager Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

The Sheriton has a shuttle service that proved to be invaluable. The drivers; Tom, John and the older gentleman, who's name I've forgotten, were excellent sources of information on the nightlife, shopping and the basic dos and donts for the area. They were quick, punctual and pleasant people to be around. Any questions I had about traveling to New York... More 

Was this review helpful? Yes 1
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Ryan A, We are so pleased to hear you enjoyed your experience with us. Our shuttle/concierge team always make us proud. I shared your comments with them and they were so happy to be of service. We look forward to welcoming you back. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Cinnaminson, New Jersey
Top Contributor
68 reviews 68 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 11, 2015

Stayed here for a week on business. This is an older hotel that is in need of some renovations/updating. There were three of us traveling in separate rooms, and out of our sample of three rooms, each one of us experienced some sort of issue. My colleague had no heat, my other coworker had no heat and mud all over... More 

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byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Kelli0896, Thank you for being our guest and taking the time to write such a thorough review. Please accept our apologies for the issues you and your colleagues experienced during your stays. I have shared your comments with the team so they can address any outstanding issues. If travels bring you to the Eatontown area again, we look forward... More 

laurel, maryland
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2015

The storm of the century was fast approaching and my son, his girlfriend and baby son were right in its path. As a Mom that lives out of town, I was worried that they were going to be without heat and electricity. I called a few hotels and was given the Sheraton as someone that had a back-up generator just... More 

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear debbie b, Thank you for taking the time to write about your experience. We pride ourselves on providing a great guest experience and Sue and her team are instrumental in that. We were all glad that the storm was a near miss and we were able to keep your son and his family safe. If any future needs arise,... More 

New York City, New York
Top Contributor
56 reviews 56 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed January 26, 2015

The hotel is somewhat fine. Clinging on to three star. It's pretty dated and in terrible need of an overhaul. Overpriced for the area. Old fixtures in the bathroom and the toilet needed a good jiggle to stop running. Beds are not that comfortable. Staff seems friendly. But in general you are paying a premium for the Sheraton name which... More 

Was this review helpful? Yes 1
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear BackPackGuy007, Thank you for being our guest and taking the time to leave us your feedback. I have shared your comments with management and engineering to address any outstanding issues. We hope that if travels bring you to the area again, you'll give us another try. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Senior Contributor
40 reviews 40 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 6, 2015

This was the second New Years Eve we spent at the hotel. Great hotel to share this experience. The Club Level room was a little crowded but the hotel made sure those that could not be there had received vouchers for breakfast the next morning. Hotel is clean, beds comfortable, food great. The staff is warm and friendly and try... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Usslibertyhouse, Thank you for taking the time to leave us your feedback. We are glad you spent New Year's Eve with us again and had a great stay. We hope to welcome you back again next year. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

1 review
5 of 5 stars Reviewed December 2, 2014

Before I went to this hotel I was a little hesitant and nervous because of all the reviews that I've read. However when I got there it hit me by surprise that everything was the opposite of what I have read! The people were extremely nice and helpful, the room was clean, the beds were very comfortable, the pool was... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Davidbrand, Thank you for taking the time to write a review for us. We're so glad to hear you enjoyed your stay. We look forward to welcoming you back soon. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

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