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All 4 Eatontown hotels

Sheraton Eatontown Hotel

3.5 of 5
6 Industrial Way East, Eatontown, NJ 07724
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Sheraton Eatontown Hotel
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Ranked #3 of 4 hotels in Eatontown
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135 reviews from our community

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    39
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Date Rating
London, United Kingdom
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed June 8, 2013

I stay at this hotel at least once a year and after i reviewed this time last year management replied that they were in the process of refurbishment, hence when I arrived on Monday evening was somewhat disappointed to be given a very dreary and grubby looking room on the 3rd floor- definitely not refurbished. This room had a connecting... More

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Haverhill, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2013

We recently stayed at the Sheraton Eatontown for the night after a friend's wedding. Overall the experience was good, and there were no issues with the staff - something I wanted to point out after reading some of the other reviews. Due to heavy traffic we would not be able to check in before the wedding, so I called to... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
May 31, 2013

Dear atm91, Thank you for taking the time to leave us your feedback. We hope you had an enjoyable time at your friend's wedding. I'm not sure what could have been the issue with your bed and am sorry to hear you didn't have a Sheraton Sweet Sleeper experience. I will forward your comments to the management team so we... More

Dallas, Texas
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 28, 2013

This is the only Sheraton within a commutable distance to client site so I have been staying at this hotel for the past month or so. The lobby and club lounge are well maintained and look better than the most rooms. The club floor rooms are pretty good but the other floors needs a major face-lift. The rooms can feel... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
May 31, 2013

Dear P D, We appreciate your business and the time you took to leave us your feedback. I'd like to have the team look into the rooms you've stayed in so any issues can be addressed. If you have time, please email me any further detail you have or stop in and say hello during your next stay. We are... More

Morristown, New Jersey
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed May 10, 2013

We stayed here last Saturday for the NJ Marathon. It was the host hotel. As far as the hotel itself was concerned, it was pretty much par for the course for the Jersey Shore...in need of updates and repairs but decent. After finally settling into our room around 9pm (we had just flown back from a Miami vacation earlier that... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
May 20, 2013

Dear Jene74, Please accept our sincere apologies for your experience while staying with us. We strive to make the stay of every one of our guests an exceptional one. It is disappointing for us all to hear we did not make this happen for you and your husband. We hope your time at the New Jersey Marathon and Jersey Shore... More

Mountain Lakes, New Jersey
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 2, 2013

We stayed here during the week. As others have mentioned some of the front desk staff are bording on the rude side, but others were pleasant. It is in an industrial area, but only 10 minutes away from the shore and Jersey shore medical center. So the location was good. The room's appointments were not up to date, but acceptable.... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
May 20, 2013

Dear wherearewegoing1, Thank you for taking the time to leave us your feedback after staying with us. We're so glad to hear that you'll be back to stay with us. Refrigerators for our guest rooms are based upon availability. You may request one during your next stay. We hope to welcome you back soon. Warm Regards, Barb Youchah Corporate Director... More

ny,ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 28, 2013

I read the mixed reviews online and was a bit apprehensive when booking this hotel. As a long time SPG member i mainly stick with SPG hotels. I had spoken to someone at the hotel by phone to discuss a few requests for my stay, and found them quite rude which just made me more apprehensive. My fears were unfounded... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
April 30, 2013

Dear Mark K, Thank you for being our guest and a loyal SPG member. We appreciate the time you took to leave us your feedback. A commitment to excellent guest service is the backbone of our business and it's uncharacteristic for one of our team members to be rude. Your comments have been passed along so the department head can... More

Toronto
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 17, 2013

I recently stayed at the Sheraton Eatonville hotel while attending a conference at nearby Monmouth College. The hotel is situated in an industrial area so there is not much of a view but it was a full service hotel with a very helpful front desk staff. The room was large, comfortable, clean, quiet and contained the famous Sheraton beds and... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
April 18, 2013

Dear 2York, Thank you very much for taking the time to leave a pleasant review on your experience with us. I have shared your feedback with our team members. They were all so happy to hear you enjoyed your stay with us. We hope your travels will bring you back to the Jersey Shore soon and you are our guest... More

Huntsville, Alabama
1 review
3 of 5 stars Reviewed April 16, 2013

Room had 2 beds white linens for everything. table in corner no chairs. wing back chair w footstool to awkward to use around small table. desk and chair was used by one person an other had to sit on bed and use bed table to eat room service. room service was good and food was good. tip is included in... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
April 18, 2013

Dear qoftravel25, Thank you for taking the time to leave such a thorough review of the property. Your compliments and critiques are equally well received. I have shared your review with management so that the proper praise can be given and any maintenance concerns will be addressed. We hope if your future travels bring you to the Jersey Shore again... More

Red Bank, NJ
1 review
5 of 5 stars Reviewed April 1, 2013

Had an outstanding experience with the sales team for my daughters wedding March 2013. From Samantha, to Denise & Diane everything went smoothly wedding & food & the service outstanding & was throughly enjoyed by all.

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
April 3, 2013

Dear Barbar S, We are all so happy to hear your family had a great experience with us. Thank you for taking the time to write a review. Samantha, Denise and Diane appreciate the personal mentions and relayed how much they enjoyed working with you and your daughter. We wish her and her groom a lifetime of happiness. Warm Regards,... More

Keyport, New Jersey
1 review
5 of 5 stars Reviewed March 16, 2013

Just got home from a great night at the Sheraton! We were welcomed at the front desk by a very friendly staff. Tom is the BEST! They couldn't be more helpful! When we got to our room it was GORGEOUS! VERY CLEAN - SPOTLESS -SPACIOUS! The decor was very modern and beautiful - We stayed in the suite - it... More

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byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review
March 19, 2013

Dear Colmosis, Thank you so much for leaving such a wonderful and thorough review. I've shared it with the hotel team and they are all thrilled. I'm glad you gave me the opportunity to reassure you prior to your arrival. This is why I leave my email address on every response. Receiving reviews like yours and knowing you left with... More

 
 
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Additional Information about Sheraton Eatontown Hotel

Also Known As:
Sheraton Eatontown
Eatontown Sheraton
Address: 6 Industrial Way East, Eatontown, NJ 07724
Phone Number:
Region: United States > New Jersey > Eatontown
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Eatontown
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 
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