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All 4 Eatontown hotels

Sheraton Eatontown Hotel

3.5 of 5 Hotel   |   6 Industrial Way East, Eatontown, NJ 07724
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Ranked #3 of 4 Hotels in Eatontown
A recent review
5 of 5 stars reviewed 3 weeks ago
Davidbrand
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224 reviews from our community

Traveler rating
    59
    73
    49
    15
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Before I went to this hotel I was a little hesitant and nervous because of all the reviews that I've read. However when I got there it hit me by surprise that everything was the opposite of what I have read! The people were extremely nice and helpful, the room was clean, the beds were very comfortable, the pool was... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Davidbrand, Thank you for taking the time to write a review for us. We're so glad to hear you enjoyed your stay. We look forward to welcoming you back soon. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Naples, Florida
Top Contributor
55 reviews 55 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed November 23, 2014

This is not a good hotel and, in my experience, not up to Sheraton standards. When I opened the sink faucet in my room it spit out a lot of air at high pressure followed by muddy water which eventually cleared after about fifteen to twenty seconds. However, the drain was almost completely clogged, so the dirty water sat there... More 

Was this review helpful? Yes 1
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear JEddleman, I'm very sorry to hear we didn't exceed expectations during your stay here. We strive to provide the best possible guest experience and fell short of this goal. Our engineering staff would have gladly addressed and repaired any plumbing issues had they been made aware. If they couldn't, we would have moved you to a more comfortable room.... More 

Travelers are raving about these Eatontown hotels

Atlanta, Georgia
Top Contributor
164 reviews 164 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 12, 2014 via mobile

It's a huge hotel with typical Sheraton service. The building inside and out looks dated. Room is the best part, very comfortable and good size. Excellent beds. Fitness center is just right. Location is good if your plan to go the beach but traffic to Brunswick is pretty bad.

Was this review helpful? Yes 1
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear CVictorT, Thank you for taking the time to leave your feedback. We're glad to hear you enjoyed your stay. If plans bring you back to the area, we hope to welcome you back. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Florida
Top Contributor
228 reviews 228 reviews
98 hotel reviews
264 helpful votes 264 helpful votes
4 of 5 stars Reviewed October 28, 2014

Reeading reviews I got this hotel on Hotwire - I was worried!! The hotel is very nice, very clean and welcoming. The bar, restaurant and quality of food was better than normal hotel quality. I would book this hotel anytime. My only issues was the lady on check-in. Thankfully a gentleman came and assisted her. I had two rooms at... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear PaulA, Thank you for taking the time to leave us your feedback and we're glad you chose to be our guest. I have shared your comments with our front office manager so she can address any training issues and isolate this incident. Constructive criticism only helps our team grow and improve. If travels bring you to the area again,... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 24, 2014

I rented rooms 514 & 516 on October 18 & 19. When I woke up the morning of the 20th I discovered several bites on my arm, neck and back of head. Not knowing what they where I showed it to family members only during breakfast. Further investigation showed the bites to be apparently from bedbugs. I immediately called the... More 

Was this review helpful? Yes 3
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Charlie_Safdie, We take any complaints of suspicion of bed bugs very seriously and have protocols in place to combat any confirmed cases. Our team deployed a pest control professional to the room in question on two separate occasions and no evidence of bed bugs was found. As a precaution, that room and the ones surrounding it were run through... More 

New York, New York, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 11, 2014

We contracted 2 nights for our wedding guests at the Sheraton Eatontown Hotel. We worked with Salvatore and he was very helpful. PROS: The hotel has a very affordable wedding package. Sal was very helpful and flexible. I had to change my contract about 3 times because of sudden changes in guest count. I did not get docked or charged.... More 

Was this review helpful? Yes
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear AmyL, Congratulations on getting married! We are glad to hear you had a good experience at our hotel. Salvatore is a valued member of our sales team. Unfortunately we had to make some quick repairs to the water system, we are very sorry for the inconvenience. Wishing you and your husband a lifetime of happiness together. We hope to... More 

London, United Kingdom
Top Contributor
204 reviews 204 reviews
79 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed September 30, 2014 via mobile

Very early 80's and rather dated. I thought I was in the film 'back to future'. Great location for where I wanted to be but very underwhelmed by the experience. Plus points are free wifi and free parking. Other than that book elsewhere if you can.

Was this review helpful? Yes 2
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear 1879fulham Thank you for taking the time to provide your feedback. It is the only way for us to learn where we need to improve. Your guest experience and satisfaction are very important to us. I have shared your comments with management so they can address any issues. We hope you will give us another try after the refresh.... More 

New York City, New York
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 27, 2014

Stayed here for a wedding in August 2014. We got a "deal" on the rooms for the wedding, but it was still rather high for the facilities. Customer service was good. The rooms themselves were of nice size, bathrooms a bit outdated. All in all, everything was clean. Location I can't comment on as we were being bussed for the... More 

Was this review helpful? Yes 1
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Burnzes24, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have shared your comments with management so... More 

Alexandria, VA
Top Contributor
598 reviews 598 reviews
66 hotel reviews
365 helpful votes 365 helpful votes
3 of 5 stars Reviewed September 17, 2014 via mobile

We stayed here 3 nights.The employees are generally helpful aside from one front desk person who was rude upon our arrival. The Concord restaurant looks cheery but has mediocre to lousy food. The service in this restaurant is very good though?. The room was spacious and the bed was comfortable enough.The floors were not vacuumed. The bathroom was good sized.... More 

Was this review helpful? Yes 3
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear VAChuck, I'm very sorry to read that your stay did not exceed expectations. We strive to provide exceptional service and a product that is to standards. I have shared your comments with management in housekeeping, front office and food and beverage departments so they can address any issues. We appreciate your business and hope to welcome you back once... More 

Chestertown, Maryland
Top Contributor
63 reviews 63 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 16, 2014

Just returned from an overnight stay on business. The room was lovely, very clean - super comfy beds. Everything you could want including a great pool. BUT - why must there always be a "BUT"? - we ate the buffet breakfast in The Concord Café. Big mistake. I do not understand how anyone can ruin eggs that way. They were... More 

Was this review helpful? Yes 3
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear TravelingDiner1967, Thank you for taking the time to leave us your feedback. Your satisfaction is very important to us and I'm sorry breakfast was not to your standards. I have shared your comments with our Chef so any issues can be addressed. We appreciate your business and hope to welcome you back in the near future. Warm Regards, Barb... More 

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Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724
Phone Number:
Location: United States > New Jersey > Eatontown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton

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