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Crystal Inn

170 Main St, Eatontown, NJ 07724 (Formerly Crystal Motor Lodge)
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Crystal Inn
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Crystal Inn
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39 reviews from our community

Traveler rating
    5
    8
    4
    5
    17
See reviews for
6
12
6
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Glasgow
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 2, 2014

My wife and her brother stayed here for 3 nights from the 25 Oct and they found the Crystal Inn to be very good value for the money paid, the room was of a good size and had 2 dbl beds and was cleaned every day and kept spotless. The staff were always very pleasant and helpful.

Was this review helpful? Yes
GM-Eatontown, General Manager at Crystal Inn, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I hope your next stay is just around the corner, please call us if there is anything we can help you with! More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 1, 2014

We requested a non- smoking room however the first thing that we noticed when we opened the room to our door was the heavy odor of cigarette smoke. The smell was in the curtains, the bed sheets and the pillows. While the room appeared clean there was noticeable wear and tear on the light fixtures and in the bathroom. The... More 

Was this review helpful? Yes
GM-Eatontown, General Manager at Crystal Inn, responded to this review

Thank you taking the time to provide us with such detailed feedback about your accommodations. I am very sorry to hear that the room did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. More 

Huntington, New York
2 reviews
1 of 5 stars Reviewed August 27, 2014

My boyfriend and I stayed here because wr were going to visit a friend for his birthday. The guy at the desk charged me a early check in.. what ever it was at 6 am and we had driven all night from Long Island. Had a few hours to sleep before meeting with our friend and starting the day. We... More 

Was this review helpful? Yes
GM-Eatontown, General Manager at Crystal Inn, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that there was a miscommunication between our staff regarding your stay. Your comments are essential to educating our staff so that we may provide better service. If you would like to discuss your stay personally, please email us... More 

New York City, New York
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 4, 2014

My daughter and I signed up for a last minute triathlon nearby. This was the only hotel available, so we felt like we had to stay there. From the start it felt cheap, and made us feel uncomfortable with the number of staff and people hanging out in the parking lot and the noise. When we got to the room,... More 

Was this review helpful? Yes 1
GM-Eatontown, General Manager at Crystal Inn, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things did not meet your expectations. Please note that your concerns have been passed on to our frontdesk/housekeeping management. We do hope you give us another chance as we will definitely improve our services. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2014

Do yourself a favor and do not stay here. I booked a room online and, when I got there, I was given a room, totally different to what I was guaranteed. First off, the lobby smells like urine. Then, when I found out the room I was given was wrong, I was told there was no guarantee if I booked... More 

Was this review helpful? Yes 1
GM-Eatontown, General Manager at Crystal Inn, responded to this review

Dear Cheryl B, I am sorry to hear about the negative experience that you had during your stay with us at the Crystal Inn. While we strive to exceed all of our guests' expectations, there are times in which booking channels (or other outside sources) mistakenly reserve a wrong "Room Type". I am glad that we were able to rectify... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

Stayed at the Crystal Inn for 7 Days. Due to work deadlines I did not leave my room much. 1. Tina and front desk personnel made me feel extremely welcomed throughout my stay. 2. The entire hotel grounds including the room and the bathroom were exceptionally clean. 3. Housekeeping was very accommodating. 4. Complimentary continental breakfast was a nice surprise.... More 

Was this review helpful? Yes 1
Long Branch, New Jersey
1 review
5 of 5 stars Reviewed November 9, 2013

Affordable and nice room from around midnight to 10 am. Thank you Gerard from the front desk for the Donuts and cereals even after breakfast time. A good place for romance with your loved one. I recommend it.

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 20, 2013 via mobile

Check in went smooth with a friendly Jersey Girl, except our request for adjoining rooms was not honored. Upon entering our room, we noticed footprints on the ceiling in the bathroom which leads me to believe one hell of a party must have taken place or someone was swinging on the shower curtain. The complimentary coffee was awful, with only... More 

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed October 15, 2013

The rooms were decent not run down looking and it was clean. The area is nice and had quick access to a lot of places such as restaurant and main highways. It is pet certified. The room I stayed in had a front and a back intrance. The back intrance led to the pool.

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Lexington, Kentucky
1 review
4 of 5 stars Reviewed October 3, 2013

Recently I had a job assignment in the area and needed a minimum of 5 rooms. The area is expensive, $100+ per night seemed to be the norm reguardless of the quality of the accomadations. The Crystal inn was clean, comfortable, and the rooms were large. The staff was pleasant and a pleasure to deal with. Rick M

Was this review helpful? Yes
GM-Eatontown, General Manager at Crystal Inn, responded to this review

Thank you for your positive feedback Rick! We were glad to be given the opportunity to accommodate your group and we are thrilled to hear that you and your staff enjoyed your stay with us! We hope that you will be back to stay again! More 

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Additional Information about Crystal Inn

Address: 170 Main St, Eatontown, NJ 07724 (Formerly Crystal Motor Lodge)
Location: United States > New Jersey > Eatontown
Price Range (Based on Average Rates): $
Number of rooms: 77
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Also Known As:
Crystal Hotel Eatontown

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