Hotel is nice and recently added wireless which was a surprise not to find when I first stayed 4 months ago. Friendliness/attentiveness of the hotel & restaurant staff is somewhat variable from just OK to excellent. Front desk staff in evenings seems a little unsure of themselves (training issue ?) as often have to ask manager for help when asked...
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As a returning guest we thank you and appreciate your comments. The new wireless throughout the hotel is an exciting addition and we are glad you agree. The central location of the Hilton East Brunswick Hotel is just another plus our guests enjoy. Your comments concerning our front desk will be addressed to ensure our staff is 100% ready for...
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I stayed at Hilton East Brunswick for a short weekend get away and I love it. The hotel is modern, the room are clean and fairly new. The staff is friendly. I will definitely stay there again. I got a special rate using name your price with priceline.com and for the quality/ price it was a great deal.
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Hearing you had such an enjoyable stay makes our day and getting a great deal is always a plus! We look forward to welcoming you back at the Hilton East Brunswick Hotel and thank you for your kind review.
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I stay in hotels more that 200 nights per year and have recently focused my travel on Hilton achieving Diamond status in the past 90 days. I am also top level with Marriott and SPG.
While your hotel is very nice, my issues began at check-in. The desk clerk told me no king rooms were available. After I told her...
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Your comments and concerns are very important to us and we can appreciate the stress and frustration you must have felt when the timeline for your meeting did not go as smoothly as hoped. We sincerely regret any inconvenience that this may have caused you. Our front desk staff will be made aware of your circumstances so in the future...
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I accompanied a group of students to attend a conference at the hotel. I was made to understand that over 90% of the hotel guests consisted of the delegates. Unfortunately, the hotel did not appear to be able to cope with the numbers. This could be seen in the failure to clear the corridor of trays and food remnants promptly....
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We host many large groups throughout the year and strive to make sure each guest enjoys their time here, so it is very disappointing to hear that your stay wasn’t a more positive one. We regret any issues regarding the elevator. Our maintenance team worked diligently to make any repairs as quickly as possible and we appreciate your patience. Should...
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My fiancée lives in New Brunswick and we stayed in Hilton East Brunswick for convenience on our engagement night. I have stayed in a few Hiltons in Ireland and very much enjoyed my stay. However this Hilton did not live up to Hilton standard. Furniture was old and chipped! Mini Bar was NOT stocked, apparently because of New Jersey laws,...
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We couldn’t be more honored that you chose to celebrate this special night with us, but it is with great disappointment that we were unable to create the experience that matched your expectations. Your loyalty to the brand is greatly valued, as is your feedback. We will use this opportunity to reinforce our commitment to service and hospitality with our...
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I was quite impressed with the range of food you get at breakfast along with the sports bar. Being quite close to my office, this was a great place to spend some rest hours. I am totally impressed. Moreover the staff was quite prompt whenever requested for. I would want to spend my time here again, given a choice.
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Thank you for a lovely review! The Hilton East Brunswick Hotel provides many dining options onsite making it easy to enjoy a great meal without having to travel. Our staff will be pleased to hear they were of assistance to you during your time here. We look forward to welcoming you back soon!
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I once played around with a screen play about some futuristic world where the "crazies" have pretty much taken over everywhere and where the few remaining wealthy and sane people lived walled away from their surroundings in monolithic high rise dwellings that contain every conceivable amenity. The main drawback is that there was nowhere to go outside the buildings. This...
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Although many of the great New Jersey attractions aren’t walking distance from the Hilton East Brunswick Hotel, there is so much to do within just a short drive. We regret that you didn’t get to experience this, but it sounds like you were able to enjoy the many amenities we offer. Your compliments to the staff are appreciated and we...
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I stayed at the Hilton due to it's location. It was the mid-point for both family and friends in NYC and South Jersey. Overall the hotel was quite pleasant. Rooms were clean, housekeeping staff friendly and efficient. Food was pricey but on par with similar hotels. The only issue we had was the fact that our key cards constantly didn't...
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We realize the key card situation was frustrating and we thank you for your patience and understanding. Our staff is making it a priority to see what caused the issue and we truly regret any inconvenience. We are glad we could provide you a convenient location to visit your family and friends and we hope we can welcome you back...
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I stayed here 6 years in a row for the National American Miss Pageant beautiful hotel, great rooms, very clean rooms, and the staff was very polite, but we had two problems at then hotel during this 6 years one my sister got sick and no one was on for room service at 1 am, so my moms friend made...
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Thank you for staying with us each year for the National American Miss Pageant, we truly appreciate it. It is great that you have always found the rooms at the Hilton East Brunswick Hotel to be clean and comfortable, but we regret the few issues you mentioned. We will look into these further and appreciate that you've brought them to...
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I have stayed at this hotel several times and the staff make it a special place. They have always been gracious and warm which helps to make this a great place to stay. The executive floor is quite nice, and the breakfast is open, quiet, big windows and a great breakfast. If you are the run, the staff understand and...
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Thank you for your kind compliments to our staff! It is wonderful to hear they have helped make your stays with us extra special and we will pass that information along to them. The executive floor at the Hilton East Brunswick hotel is a treat for our guests and we are glad you enjoyed it. Your review is greatly appreciated...
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