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Homewood Suites Newark-Cranford

3.0 of 5 2 Jackson Drive, Cranford, NJ 07016
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Homewood Suites Newark-Cranford
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Homewood Suites Newark-Cranford
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264 reviews from our community

Traveler rating
    100
    73
    42
    27
    22
See reviews for
123
21
12
76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Euless, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This place makes you feel like home, but better! The friendliest staff that I have ever experienced in the hotel industry. Totally updated suites with all the things you need to make the place just right!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago

With all the choices of hotels in the area, why bother even calling this blight on the Hilton name? I booked a lot of out-of-town guests for a wedding and there was one disaster after another. The hotel was being renovated but we were not notified. Construction shut down the lobby except for a few chairs and noise started up... More 

Was this review helpful? Yes
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review

We are sorry we were not able to provide you with the quality of service that you deserve. Please know that these issues are not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. If you would like to discuss these issues in more detail, we would be happy to speak... More 

New Jersey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Homewood Suites in Cranford for three days from Dec. 30-2014 Jan. 1, 2015. The staff is awesome especially Louise and Ms. D.! The breakfast muffins are something to get out of bed for! The evening meal was plentiful enough to keep you comfortable through the night. Although the hotel is going through a remodel, the open... More 

Was this review helpful? Yes
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review

The Homewood Suites Cranford Team would like to thank you for taking the time to provide us with your feedback and comments. We are so happy to know that your experience with us was Extremely Satisfying and you will return. We do look forward to your future visits. Sincerely, Luisa Jimenez General Manager More 

Fort Gibson, OK, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Was unable to find anyone on hotel staff that could give me directions to the hotel. In addition, I was obliged to pay for internet service, which seems to be a common practice at hotels on both coasts but rarely in hotels in flyover country.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Dennis P, Thank you so much for sharing your travel experience with Homewood Suites By Hilton. I am sorry to hear about the difficulties you experience with obtaining directions to our property. I have brought this to my Manager of Operations attention and we have updated the team on our Major Highways directions sheets. I would like to bring... More 

Annapolis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We used this hotel during a Christmas visit to relatives, when there wasn't enough room for them to accommodate everyone overnight in their home. The atmosphere at Homewood Suites was festive enough to keep us in the spirit. We particularly enjoyed the pleasant atmosphere at breakfast. The hotel seemed to be quite full, but it didn't feel overcrowded, and the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Theresa, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More 

United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Erin, the manager, and her staff were extremely helpful, and always pleasant. Mrs. D, Louise, Jenelle. Couldn't ask for better attention during our stay. They were going through an entire renovation during our visit and it didn't interfere at all. Location, perfect and convenient.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Holly O, Thank you for your recent review! We greatly appreciate your recognition of our Operations manger Erin, Sales Coordinator Dyolinda " Mrs.D " , Front Office Supervisor Jenelle and Front Desk Agent Louise. I posted a copy of your wonderful review for the entire staff. We are very happy you enjoyed your stay and hope to see you... More 

Boston, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Was under renovation when we where there. Woken by hammering and sawing in the morning. They did move us to a different room. Maybe we'll try it one more time in a year to see if issues are resolved. We moved to a new room which was nice and it was even an upgrade. It had two baths. But the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Ken K, Thank you for taking your time to provide us with the feedback regarding your recent stay at the Homewood Suites By Hiltion- Cranford , NJ. I would like to thank you for your patience as we are undergoing our major transformation. I am sorry for the inconvenience the hammering caused you. I appreciate you giving me the... More 

bayonne, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2014 via mobile

Checked in earlier than the standard time , was no issue as Ms D at the front desk made all the arrangements personaly to let us feel we were home. Thanks Ms D😊 Also the housekeeper and the breakfast servers were very helpful , as we were travelling with the little ones. Thanks to everyone. Enjoyed as always.

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Junaid Q, Thank you so much for your lovely words! It was a pleasure meeting you , and as I promised your stay would be your "home away from home". I will forward your compliments to our staff. It was a great pleasure to have you and your family at Homewood Suites- Cranford , please come back home in... More 

Clark, United States
1 review
5 of 5 stars Reviewed December 18, 2014

What a terrific stay. Everything was perfect. I typically stay at 5 Star Hotels for business travel; this hotel competes on every aspect of quality, friendliness, comfort, and quality. The room was spacious, the staff helpful, it had a gracious pet policy, and offered a good night sleep. Perfect.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for taking the time to communicate your feedback regarding your recent stay with us at Homewood Suites By Hilton, Cranford . We are delighted to see your comments about our good amenities, our perfect location and I am extremely thankful to read that our team was professional and amiable. Thank you again for posting your review! We look... More 

Cranford, United States
1 review
5 of 5 stars Reviewed December 17, 2014

The front desk person was wonderful, very friendly and the check-in process was great, very fast. The room was large, clean and everything worked. The room was also very quit. The location is wonderful as Cranford is a GREAT small town with lots to do. We will be back......

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly wonderful experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.... More 

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Additional Information about Homewood Suites Newark-Cranford

Address: 2 Jackson Drive, Cranford, NJ 07016
Phone Number:
Location: United States > New Jersey > Cranford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Newark-Cranford 3*
Number of rooms: 108
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Also Known As:
Homewood Suites Cranford Hotel Cranford
Homewood Cranford
Cranford Homewood Suites

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