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Homewood Suites Newark-Cranford

3.0 of 5 2 Jackson Drive, Cranford, NJ 07016
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Homewood Suites Newark-Cranford
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Homewood Suites Newark-Cranford
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258 reviews from our community

Traveler rating
    97
    72
    41
    27
    21
See reviews for
119
20
11
76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (52)
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Boston, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Was under renovation when we where there. Woken by hammering and sawing in the morning. They did move us to a different room. Maybe we'll try it one more time in a year to see if issues are resolved. We moved to a new room which was nice and it was even an upgrade. It had two baths. But the... More 

Review collected in partnership with Homewood Suites by Hilton

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bayonne, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Checked in earlier than the standard time , was no issue as Ms D at the front desk made all the arrangements personaly to let us feel we were home. Thanks Ms D😊 Also the housekeeper and the breakfast servers were very helpful , as we were travelling with the little ones. Thanks to everyone. Enjoyed as always.

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Junaid Q, Thank you so much for your lovely words! It was a pleasure meeting you , and as I promised your stay would be your "home away from home". I will forward your compliments to our staff. It was a great pleasure to have you and your family at Homewood Suites- Cranford , please come back home in... More 

Clark, United States
1 review
5 of 5 stars Reviewed 1 week ago

What a terrific stay. Everything was perfect. I typically stay at 5 Star Hotels for business travel; this hotel competes on every aspect of quality, friendliness, comfort, and quality. The room was spacious, the staff helpful, it had a gracious pet policy, and offered a good night sleep. Perfect.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for taking the time to communicate your feedback regarding your recent stay with us at Homewood Suites By Hilton, Cranford . We are delighted to see your comments about our good amenities, our perfect location and I am extremely thankful to read that our team was professional and amiable. Thank you again for posting your review! We look... More 

Cranford, United States
1 review
5 of 5 stars Reviewed 1 week ago

The front desk person was wonderful, very friendly and the check-in process was great, very fast. The room was large, clean and everything worked. The room was also very quit. The location is wonderful as Cranford is a GREAT small town with lots to do. We will be back......

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly wonderful experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.... More 

Portland, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Housekeeping was unfocused two nights in a row - left a window open in adjacent room behind the curtain one day and did not refresh the coffee the next day. I experienced variable heating through both nights of my stay.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for time and feedback, I'm very sorry for the inconvenience you experienced when housekeeping did not refresh your room with coffee or shut the window. I have address your concerns with the Director of Housekeeping to ensure this situation is avoided in the future. During your next stay with us, please do not hesitate to call down to... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

This is not what I consider a Hilton hotel. When I walked in my room and looked at the bathroom the toilet was filled with towels and towels on the ground. The couch has stains all over it, the furniture is very out dated. I called the front desk to inform them of the bathroom, as I felt as though... More 

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for your feedback, we value your comments and have taken steps that are necessary to ensure this incidences such as this do not happen again in the future. We will be undergoing full renovations starting December 15,2014 , I do understand we have compensated your stay as were did not live up to our own high standards. While... More 

Clark, NJ
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

At this point, its really just laughable how bad my experiences are at Hilton. Here is the bottom line, if "Hilton", the company as a whole, its properties, owners, and employees, took the time they spend on coming up with all that advertising you see in the elevator and applied it to actual customer service and room functionality, then maybe... More 

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for taking the time to let us know about your stay. We appreciate customers who let us know when things aren't right. I do understand the importance of the issues you've experienced during your stay . We followed up with the maintenance manager and we have corrected the issues. We take pride in OPOG " Outgrageously Pleasing Our... More 

United States
1 review
3 of 5 stars Reviewed November 10, 2014

The hotel was beautiful , but very busy. The fact that there was no coffee , little food to choose from. Makes you think twice about stopping here again. For the price of the hotel there should have been better prepared for the guest that stayed for breakfast. After all it's the last thing you do and see at the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

I thank you, for your feedback and I understand your feelings towards, not have many options for breakfast as you stayed with us during an extremely busy morning. We have taken immediate action to insuring that never happens again, my breakfast staff is fully aware of new procedures we have in place to keep all of items fully stocked and... More 

Belchertown, Massachusetts
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 7, 2014

This hotel was in a convenient location right off the Garden State Parkway. I stayed there for business. The rooms are spacious; I was upgraded to a 2 room suite, more than enough room for a family of 8! Full kitchen will all amenities and the hotel offers included breakfast and dinner. The food was decent, deli sandwiches and salad... More 

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for taking the time to write on your experience with us. I looked into the treadmill that was not in service at the time and corrected the issue. We appreciate the awesome feedback and we will continue to provide excellent hospitality to make you feel right at home! More 

1 review
5 of 5 stars Reviewed November 3, 2014

Everything about this hotel was exceptional. The front desk was more than helpful, the shuttle was fantastic, and my maid went above and beyond. I look forward to returning to this hotel whether on business, solo or with family.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review

Thank you for your feedback and comments. We are so excited to hear that your time with us was great and that we exceeded your expectations. We look forward to your soon return. Sincerely, Luisa Jimenez General Manager More 

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Additional Information about Homewood Suites Newark-Cranford

Address: 2 Jackson Drive, Cranford, NJ 07016
Phone Number:
Location: United States > New Jersey > Cranford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Newark-Cranford 3*
Number of rooms: 108
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Also Known As:
Homewood Suites Cranford Hotel Cranford
Homewood Cranford
Cranford Homewood Suites

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