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Homewood Suites Newark-Cranford

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2 Jackson Drive, Cranford, NJ 07016
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1 room 1 guest
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Homewood Suites Newark-Cranford
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

This is the fifth time we have stayed at this hotel in the last 18 months and each time has been a great experience. The hotel is newly renovated from our last stay in November 2014 and the place looks great. The rooms have new carpet, new furniture, new lamps and new mattresses. The rooms are very nice and comfortable.... More 

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Trumbull, Connecticut
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A clean, modern suite hotel conveniently located right off the Garden State Parkway. Our suite was spacious and in good shape. The complimentary hot breakfast was sufficient but unexceptional. We experienced two issues during our one-night stay: upon arrival around 8:00pm there was no one staffing the front desk, but rather a sign saying that someone would be right back.... More 

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank your for your response, it is so very important that we get feedback so we are made aware of improvements we can make with our staff and services. We are pleased to know your overall stay was satisfying were working to improve customer service everyday. Thank you again and we hope you choose us on your next getaway. Thank... More 

Bowie,Maryland, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Newly renovated facility looks great, night staff needs upgrading. The newly renovated facility is state of the art and the daytime staff is very attentive and helpful. The management needs to focus on having more customer service oriented people at night when real problems occur. The complimentary internet was slow at first but once my laptop wi-fi kicked in, it... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for your response we are happy that your overall stay was considerably satisfying. We are always looking to improve our customer service experience. We hope that you choose us for your next get away and will do everything to insure that your future stay with us is better. Thank you Valerie Smith More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago NEW

My family stayed here this evening. We were treated like dirt by Juan and the front desk staff. We are Hilton honors members and we called a week ahead of time to request a rollaway for a young child. We asked about upgrading to a 2 bedroom (we had a 1 bedroom suite) because we were concerned about the lack... More 

Was this review helpful? Yes
Luisa J, Director of Sales at Homewood Suites Newark-Cranford, responded to this review

Dear Nittany07060, We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great... More 

Hampton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family enjoyed our stay at this hotel. The room and overall hotel were very clean, which is extremely important to me. The complimentary breakfast was good, with a variety of hot breakfast items. The beds are comfortable, and the suites are spacious. This hotel definitely lives up to the Hilton name.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for the wonderful feed back we are so happy to hear that you enjoyed your stay here with us at the Homewood Suites Cranford. We are doing all that we can to upgrade to make sure that our guest are completely satisfied with their stay and it's things like this that make up keep striving to be the... More 

Asheville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is very nice. We stayed in the two bedroom suite...one king bed, two double bed suite. Suite was very spacious. The staff was very friendly, van driver was very helpful and helped us located areas of interest. Breakfast was just ok could have been better. Hotel is in nice area and we felt safe while there.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales at Homewood Suites Newark-Cranford, responded to this review

Thank you so much for your feedback. We are excited that you choose to stay; we are newly renovated only a couple of months and glad we could make you and your family comfortable and yes the area is a very safe and nice. We have also made some changes on breakfast so hopefully the next time your in town... More 

brooklyn, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The two bedroom suite was very spacious, perfect for a family with several kids. The hotel was just done over so everything was very new, clean and was so quiet! A definite winner! We would love to come and stay here again!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for your feedback. And thank you for choosing our newly renovated Homewood Suites by Hilton. We are pleased to hear that the accommodations were perfect for you and your family and hope that you choose us as your next getaway. Enjoy the rest of your summer!! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful stay. staff was very helpful when we wanted to make arrangements to go to NYC. Great location for Sight seeing to NJ and NY. Kids loved the pool. Great Suite Size for a Family of 4-6. I highly recommend.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for the great feed back we are pleased to be able to accommodate you and your family. I'm excited to know that we were part of making your family vacation a successful one. Your family is our family here at the Homewood Suites by Hilton and we hope you choose us as your destination on your next family... More 

Easley, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Such a great hotel, very clean and updated, nice beds, very fancy bathrooms, would defiantly recommend. Rooms are very spacious and clean, great breakfast, many different food options. Overall very satisfied with my stay!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Good morning and thank you for choosing the Homewood Suites by Hilton and we are so happy that you were pleased with our location. It is so important that our staff goes to great lengths to please our guest. Thank you for the great feed back it is to very important for us to know what we can do to... More 

alexandria, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had an excellent stay at the Homewood Suites in Cranford. We have been coming here for 10 years and they have continued to get better each time we stay here. The new remodel has really updated it but the service and friendliness of staff is second to none.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Thank you for the wonderful review; we are delighted that you have chosen our location as your home away from home and so happy that you are impressed with our newly renovated Homewood Suites by Hilton. We hope you continue to come back. Thank you Valerie Smith More 

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