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Homewood Suites Newark-Cranford

3.0 of 5 2 Jackson Drive, Cranford, NJ 07016
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Homewood Suites Newark-Cranford
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Homewood Suites Newark-Cranford
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269 reviews from our community

Traveler rating
    100
    74
    43
    27
    25
See reviews for
123
21
12
80
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (269)
  • Mar-May only
    (53)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (64)
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Boston, United States
1 review
1 of 5 stars NEW

The hotel is under construction. There is no front desk. Insufficient signage to find the rooms and the check in (which was in an office). No toilet paper. Both phones were dead. When I arrived there was a huge cart of dishes (some broken) sitting in the middle of the room. The fitness center was out of order. In my... More 

Review collected in partnership with Homewood Suites by Hilton

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philadelphia, United States
1 review
4 of 5 stars Reviewed 1 week ago

Though the hotel was under construction the inconvenience was minimum. The rooms are beautifully done and extreme comfortable. It a great place for families and business stay especially having master 2-bedroom suite. Only issue I had was no iPod/iPhone connection to hear my music. Hopefully next time.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Eve, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More 

Raleigh, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The staff at this hotel were very nice, but the hotel was terrible. The electrical receptacles in the bathroom didn't work. The water pressure in the shower was so low, it was difficult to get the water to come out of the shower head and one morning after I had put shampoo in my hair the pressure dropped to the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Robert, We sincerely thank you for providing us with the kind words about our customer service. We sincerely apologize for the unpleasant experience you had with us. Dennis, my Chief Engineer have taken the necessary steps and corrected the water pressure problem. On your next visit, we hope you will see the changes we have made. Thank you, Ms.Dyolinda... More 

Travelers are raving about these Cranford hotels

Annapolis, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Recent stay at this property was very uncomfortable and further more unacceptable. This property is under renovations and I was warned at reserving it but the way the handling of the renovation and the quality of the rooms that were not renovated were horrible. Sitting on the sofa you fell to the floor level... No water pressure and further more... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Mr. Heinrich, Thank you for your feed back, we sincerely apologize that the hotel did not meet your expectations. We are currently undergoing a renovation and we have made a great effort to ensure that our guests have a minimal impact during this time of renovation. I am disappointed to hear you were impacted.I would love the chance to... More 

sufffern, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

undergoing renovations and noise was loud with the banking and drilling shower hot water was lukewarm amenities were decent breakfast was nice with a decent selection ok place to stay... this hotel is not within walking distance of any stores or shopping

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Abraham , Thank you for your comments on your recent stay at Homewood Suites By Hilton - Cranford property. I especially appreciate your patience's as we work through making our hotel better. We are excited our hotel will be like new once the renovations are complete. I also, wanted to remind you, although our property is located in a... More 

Euless, United States
1 review
5 of 5 stars Reviewed January 28, 2015

This place makes you feel like home, but better! The friendliest staff that I have ever experienced in the hotel industry. Totally updated suites with all the things you need to make the place just right!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Jorge, Thank you, very much for your kind note and for highlighting our team . I'm glad you enjoyed our newly renovated suite and I welcome you back to "Love Our New Look" once renovations is completed. We will certainly recognize the team for their great efforts in making your stay memorable. Thanks and all the best for you!... More 

1 review
1 of 5 stars Reviewed January 15, 2015

With all the choices of hotels in the area, why bother even calling this blight on the Hilton name? I booked a lot of out-of-town guests for a wedding and there was one disaster after another. The hotel was being renovated but we were not notified. Construction shut down the lobby except for a few chairs and noise started up... More 

Was this review helpful? Yes
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review

We are sorry we were not able to provide you with the quality of service that you deserve. Please know that these issues are not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. If you would like to discuss these issues in more detail, we would be happy to speak... More 

New Jersey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

I stayed at the Homewood Suites in Cranford for three days from Dec. 30-2014 Jan. 1, 2015. The staff is awesome especially Louise and Ms. D.! The breakfast muffins are something to get out of bed for! The evening meal was plentiful enough to keep you comfortable through the night. Although the hotel is going through a remodel, the open... More 

Was this review helpful? Yes
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review

The Homewood Suites Cranford Team would like to thank you for taking the time to provide us with your feedback and comments. We are so happy to know that your experience with us was Extremely Satisfying and you will return. We do look forward to your future visits. Sincerely, Luisa Jimenez General Manager More 

Fort Gibson, OK, United States
1 review
3 of 5 stars Reviewed January 5, 2015

Was unable to find anyone on hotel staff that could give me directions to the hotel. In addition, I was obliged to pay for internet service, which seems to be a common practice at hotels on both coasts but rarely in hotels in flyover country.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Dennis P, Thank you so much for sharing your travel experience with Homewood Suites By Hilton. I am sorry to hear about the difficulties you experience with obtaining directions to our property. I have brought this to my Manager of Operations attention and we have updated the team on our Major Highways directions sheets. I would like to bring... More 

Annapolis, United States
1 review
5 of 5 stars Reviewed January 4, 2015

We used this hotel during a Christmas visit to relatives, when there wasn't enough room for them to accommodate everyone overnight in their home. The atmosphere at Homewood Suites was festive enough to keep us in the spirit. We particularly enjoyed the pleasant atmosphere at breakfast. The hotel seemed to be quite full, but it didn't feel overcrowded, and the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Luisa J, Sales Coordinator at Homewood Suites Newark-Cranford, responded to this review

Dear Theresa, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More 

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Additional Information about Homewood Suites Newark-Cranford

Address: 2 Jackson Drive, Cranford, NJ 07016
Phone Number:
Location: United States > New Jersey > Cranford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Newark-Cranford 3*
Number of rooms: 108
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Also Known As:
Homewood Suites Cranford Hotel Cranford
Homewood Cranford
Cranford Homewood Suites

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