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Extended Stay America - Philadelphia - Cherry Hill

2.5 of 5
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1653 East State Highway 70, Cherry Hill, NJ 08034
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Extended Stay America - Philadelphia - Cherry Hill
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Ranked #6 of 8 Hotels in Cherry Hill
A recent review
5 of 5 stars Reviewed April 20, 2015
MagnaPhi Bedford, New York
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (58)
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    (12)
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    (11)
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    (13)
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1 review
1 of 5 stars Reviewed June 7, 2015

I have never stayed in a hotel that didn't have an ice machine in the hotel or have cups in the room. Dishes for the kitchen are not actually in the room, you have to GO and get them from the front desk. I have never seen it done that way before. The top bed sheet was not clean it... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues you encountered during your stay. As part of our Fresh program, we keep our dishes, cups and silverware at the desk to ensure they are fresh and clean for our guests. I am sorry there were stains and hair on your... More 

Bedford, New York
1 review
5 of 5 stars Reviewed April 20, 2015

We were visiting our daughter in Philadelphia and another relative in New Jersey in one weekend and this turned out to be the perfect choice. We were happy to find a recently updated hotel with friendly and helpful staff within an easy commute to our destinations.

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the convenience of our location and the friendliness of our staff. I am thrilled we were able to provide you with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Berlin, Maryland
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 19, 2015

Stayed overnight while in town for family wedding. Manager let us have early checkin so we could dress. Clean clean clean! Bed very comfy. Nice take and go breakfast. Only downside no coffee pot or blow dryer in room.

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the coffee maker and hair dryer. For future visits, please know that these items are available at the front desk upon request. We are sorry for this issue, but are happy to read that we provided you... More 

Gaithersburg, Maryland
2 reviews
3 of 5 stars Reviewed April 5, 2015

This is review is based on my four stays each 4 day long during two months of 2015. *Cleanliness:Needs lots of work. Cigarette butts in stairs were not removed for about more than a month (removed three weeks after I pointed exact location in response to a survey). Hallways had smelled of smoking. *Free Breakfast: Like all ExtendedStays, standard fare... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not fully stocked and that you experienced cleanliness issues during your stays. We will continue to work on improving our service so each guest has a clean and comfortable stay. Still, we are happy to... More 

Glendale, New York
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed March 17, 2015

I chose the hotel because I thought it was within a price range that made me comfortable about choosing a place to stay for the weekend that wasn't a complete crap hole. I've paid less for a hotel room and have had better quality bedding and towels. I have to say, I'm at least grateful for the extreme body scrubbing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. As this hotel’s manager, I can assure you that I am addressing each one of the issues you listed personally. In response to your feedback we are strengthening our policies on guest room inspections... More 

Travelers are raving about these Cherry Hill hotels

Cramlington, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 16, 2015

Every time we entered the room it stank of food and a stale spicy smell and the bedding had a smell of food and dirty smell. We felt there must have been a fellow stayer cooking food in their room as the corridors always smelt of food. I brought this problem to the attention of the duty manager and all... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. As this hotel’s manager, I can assure you that I am addressing each one of the issues you listed personally to ensure your experience is not repeated. I apologize that you were not informed... More 

Columbus OH
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 16, 2015

I have stayed here for business 4-5 times in the past year. No bad experiences. Nothing stellar. So I was content to find I'd be back on this trip. That quickly faded... I smoke cigarettes. So when asked, I accepted a smoking room. I should have asked if tobacco was the only thing people could smoke here. The 3rd floor... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. In response to your feedback, we are strengthening our policies on inspecting guest rooms prior to guest arrivals to ensure that your experience with us is not repeated. We continually work to improve our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 7, 2015

I will never stay at this place again., nor will i ever suggest anyone stay here. The guest attendants are ghetto and lack customer service skills.. They didn't know what they were doing. Computer skills were laughable. We received 3 different rates from them. The manager, and I quote " they should have charged y'all from the jump" <----- WHAT!!!... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you weren't happy with your recent stay. We take great pride in our guest's experience. Your comments were reviewed by the team and we will continually coach them to ensure all policies are adhered to in order to make... More 

1 review
4 of 5 stars Reviewed January 1, 2015

We were visiting Philadelphia for a few days during December break. We did a lot of research to find a perfect hotel. We saw many residence inns but those were either expensive or fairly priced with high parking fees. We saw this hotel and it looked pretty good we went for it hoping that it would fit the criteria we... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I appreciate you taking the time to write such a glowing review of your recent stay with us. I'm so pleased to hear that you were happy with both the staff and the accommodations at our hotel. I do apologize that you were given a smoking room at first and that your first night did not go well; however, I... More 

Buena Vista, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 26, 2014

The plus is the room has a Kitchen area and Comfortable beds The negative is a lack of public space for guests. The Staff is cheerful and very helpful. Nothing for kids to drink on the breakfast bar. Very easy access off I-295.

Was this review helpful? Yes 1
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