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Extended Stay America - Philadelphia - Cherry Hill

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1653 East State Highway 70, Cherry Hill, NJ 08034
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1 room 1 adult
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Extended Stay America - Philadelphia - Cherry Hill
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60 Reviews from our TripAdvisor Community

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Salinas, CA
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

This place is a good value but don't expect a high level of furnishings, amenities or services. It is a clean and comfortable place to stay. We stayed two weeks here because it is half the price of the Marriott across the highway. Housekeeping is on the eighth day, and we did not even get that. I had to ask... More 

Helpful?
Thank Raroach
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Still, we are happy to hear that you had a positive stay overall and enjoyed... More 

Baltimore, Maryland
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 21, 2015

I booked this hotel for the weekend using Priceline, which means I did not pay the going rate of 130 per night but rather only 60 per night. For 60 a night, it was awesome. The room was clean and spacious and had a full kitchen. The bed was comfy but the pillows were really flat and there were only... More 

Helpful?
Thank tiffannette05
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our hotel and found us to be a great value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
1 of 5 stars Reviewed June 7, 2015

I have never stayed in a hotel that didn't have an ice machine in the hotel or have cups in the room. Dishes for the kitchen are not actually in the room, you have to GO and get them from the front desk. I have never seen it done that way before. The top bed sheet was not clean it... More 

Helpful?
Thank Meka F
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues you encountered during your stay. As part of our Fresh program, we keep our dishes, cups and silverware at the desk to ensure they are fresh and clean for our guests. I am sorry there were stains and hair on your... More 

Travelers are raving about these Cherry Hill hotels

Bedford, New York
1 review
5 of 5 stars Reviewed April 20, 2015

We were visiting our daughter in Philadelphia and another relative in New Jersey in one weekend and this turned out to be the perfect choice. We were happy to find a recently updated hotel with friendly and helpful staff within an easy commute to our destinations.

Helpful?
Thank MagnaPhi
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the convenience of our location and the friendliness of our staff. I am thrilled we were able to provide you with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Berlin, Maryland
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

Stayed overnight while in town for family wedding. Manager let us have early checkin so we could dress. Clean clean clean! Bed very comfy. Nice take and go breakfast. Only downside no coffee pot or blow dryer in room.

Helpful?
Thank Diane W
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the coffee maker and hair dryer. For future visits, please know that these items are available at the front desk upon request. We are sorry for this issue, but are happy to read that we provided you... More 

Gaithersburg, Maryland
2 reviews
3 of 5 stars Reviewed April 5, 2015

This is review is based on my four stays each 4 day long during two months of 2015. *Cleanliness:Needs lots of work. Cigarette butts in stairs were not removed for about more than a month (removed three weeks after I pointed exact location in response to a survey). Hallways had smelled of smoking. *Free Breakfast: Like all ExtendedStays, standard fare... More 

Helpful?
Thank FriendOfWife
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not fully stocked and that you experienced cleanliness issues during your stays. We will continue to work on improving our service so each guest has a clean and comfortable stay. Still, we are happy to... More 

Glendale, New York
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 17, 2015

I chose the hotel because I thought it was within a price range that made me comfortable about choosing a place to stay for the weekend that wasn't a complete crap hole. I've paid less for a hotel room and have had better quality bedding and towels. I have to say, I'm at least grateful for the extreme body scrubbing... More 

Helpful?
Thank Sara F
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. As this hotel’s manager, I can assure you that I am addressing each one of the issues you listed personally. In response to your feedback we are strengthening our policies on guest room inspections... More 

Cramlington, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 16, 2015

Every time we entered the room it stank of food and a stale spicy smell and the bedding had a smell of food and dirty smell. We felt there must have been a fellow stayer cooking food in their room as the corridors always smelt of food. I brought this problem to the attention of the duty manager and all... More 

Helpful?
Thank Pinkrut2006
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. As this hotel’s manager, I can assure you that I am addressing each one of the issues you listed personally to ensure your experience is not repeated. I apologize that you were not informed... More 

Columbus OH
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 15, 2015 via mobile

I have stayed here for business 4-5 times in the past year. No bad experiences. Nothing stellar. So I was content to find I'd be back on this trip. That quickly faded... I smoke cigarettes. So when asked, I accepted a smoking room. I should have asked if tobacco was the only thing people could smoke here. The 3rd floor... More 

Helpful?
1 Thank ejl2179
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. In response to your feedback, we are strengthening our policies on inspecting guest rooms prior to guest arrivals to ensure that your experience with us is not repeated. We continually work to improve our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 7, 2015

I will never stay at this place again., nor will i ever suggest anyone stay here. The guest attendants are ghetto and lack customer service skills.. They didn't know what they were doing. Computer skills were laughable. We received 3 different rates from them. The manager, and I quote " they should have charged y'all from the jump" <----- WHAT!!!... More 

Helpful?
3 Thank Mikenmeka6
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you weren't happy with your recent stay. We take great pride in our guest's experience. Your comments were reviewed by the team and we will continually coach them to ensure all policies are adhered to in order to make... More 

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