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Crowne Plaza Hotel Philadelphia - Cherry Hill

3.5 of 5
2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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Crowne Plaza Hotel Philadelphia - Cherry Hill
Ranked #5 of 9 hotels in Cherry Hill
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188 reviews from our community

Traveler rating
    23
    57
    47
    24
    37
See reviews for
Families
33
 
Couples
35
 
Solo
22
 
Business
79
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
USA
1 review
1 of 5 stars Reviewed May 20, 2013 NEW

AVOID - this place should be condemned - stained carpets, ripped wallpaper, inoperative AC, stale odors, cigarette burns, a flat screen tv so small you need binoculars, missing elevator buttons - and this is the norm! Customer Service needs renovation too! '"Arbitrary Rudeness" sums it up. Just can't believe that hotels this bad still exist. Here for a Conference, tried... More

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Royal Oak, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 7, 2013

Overall this hotel isn't going to win any decor awards or even comfort awards but its clean, the service is decent and it's a good location if you want to be near Philly. We had four girls in one room and I won't recommend this. The beds were very small. I think they were probably smaller than a double but... More

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North Canton, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013

I recently stayed at the Crowne Plaza for 4 days for a convention. It was beautifully kept, clean, and had a very friendly staff at the front desk. The room was large and the bed very comfortable. The little Corner Cafe was kept well stocked with sandwiches, fruit, drinks and snacks. The people manning it were fast and friendly. The... More

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Galloway, New Jersey, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 1, 2013

We stayed here during a convention - Thurs to Sun. This used to be a Hilton and in many ways still feels like one. This is not a new hotel nor - I would guess - has it been recently refurbished. Still - the public areas are very nice. Clean, spacious, inviting and comfortable. A bar that wraps around the... More

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Wilmington, Delaware
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 29, 2013

We stayed 3 nights over the weekend. The room and bathroom were clean, the staff very friendly, and the room price reasonable. The hotel has a big lobby with sofas and chairs for socializing. The room and hotel did show signs of wear and hopefully a remodel is coming up. This did not take away from a good stay. Staff... More

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See 3 more reviews by Gary S for Cherry Hill
New Jersey
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 28, 2013

Let me start by saying, the value was good, having gotten a name your price type deal, which we were happy with what we paid. The location is on route 70 in Cherry Hill, an easy drive to Philadelphia and by shopping and a bar in Cherry Hill. The room was fair and generally clean. We had an air conditioning... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
May 22, 2013

Dear mr621, Thank you for taking the time to express your thoughts and concerns. It is nice to know that you have noticed the cleanliness of the room. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued... More

Boca Raton, Florida
1 review
2 of 5 stars Reviewed April 22, 2013

booked my weekend stay through Hotwire. The room was very clean and spacious BUT it had been used as a smokers room in the past, and it still smelled from that odor of smoke. The second day of my stay, I could not get the room cleaned until about 6pm.And that is after asking the cleaning staff to clean the... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
May 15, 2013

Dear Howard S, Thank you for posting a review of our property. We welcome our guests’ insight as it makes us aware of the areas we can improve in. We were sorry to learn that you were disappointed with your stay and we sincerely apologize for any inconvenience you experienced due to the housekeeping service received as well as unusual... More

Montreal Quebec
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 12, 2013

i had confirmed reservations for 2 rooms for 2 nights @ 129$ per night...but at check-in the price was raised to 149$ and when i asked why...they answered that rate is based on hotel occupancy?!? when i replied that its too expensive and that i will NOT pay 149$ they lowered the price to 129$. Hotel is old but looks... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
May 7, 2013

Dear Canadianguy_9, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding service. However, We’re sorry we fell below your expectation regarding noise and the air conditioning. We will look into this point. I assure you the feedback of our hotel will be... More

Lafayette, Indiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 11, 2013

I was traveling alone for business from Indiana. My stay was two nights. First, I'd like to start off by saying that this hotel is in an awesome location. Many restaurants and stores just minutes away. The room was decent, clean and was in need of just a little updating. The first outlet that I tried actually worked, which isn't... More

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Sanford, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed here over the course of a week on a business trip. The hotel seems like an old grande hotel from a few decades ago. It is a bit dated, but the management seems to do a great job of keeping it clean and maintained. The rooms are large and when I arrived there was a package of lotions... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(10)
  • Breakfast buffet(5)
  • Parking lot(4)
  • Holiday inn(3)
  • Next morning(3)

Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
Phone Number:
Region: United States > New Jersey > Cherry Hill
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Cherry Hill
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Hotel Philadelphia/Cherry Hill, the largest hotel in South Jersey, outside Atlantic City. We are located just minutes from Center City Philadelphia, Pennsylvania Convention Center, Philadelphia Sports Complex and Garden State Market Place Shopping. At the Crowne Plaza Hotel Philadelphia/Cherry Hill, experience 408 well appointed guest rooms and suites that feature the Crowne Plaza Sleep Advantage along with complimentary high-speed Internet access! Enjoy breathtaking views overlooking the Philadelphia Skyline and beautiful Cooper River Park. We are 5 miles from downtown Philadelphia and less than 20 minutes from Philadelphia International Airport. The lively Camden Waterfront is close by and Atlantic City beaches and casinos are just an hour away. If you're planning an event, choose the Crowne Plaza Hotel Philadelphia/Cherry Hill. With over 43,000 sq. ft. of newly renovated meeting space, including two grand ballrooms and numerous breakouts, we can provide some of the most flexible space in the Philadelphia area. Our Crowne Meetings Director, along with our business center and in house AV services will certainly make for a productive meeting. Our Riverside Pavilion is the premier location for Philadelphia/South Jersey weddings, Indian weddings, bar mitzvahs and bat mitzvahs, or any other special occasion. ... more   less 
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia

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Crowne Plaza Hotel Philadelphia - Cherry Hill
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