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Crowne Plaza Hotel Philadelphia - Cherry Hill

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2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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Crowne Plaza Hotel Philadelphia - Cherry Hill
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Crowne Plaza Hotel Philadelphia - Cherry Hill
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322 reviews from our community

Traveler rating
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    105
    79
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    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stoughton, Wisconsin, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

2 people, 2 beds, 3 nights- 1 bar of soap, shampoo,conditioner, and lotions changed daily. the room was OK no better than a comfort inn or quality inn, needed lots of little things,i.e.bathroom door had pealing paint, the fridge at coolest temp kept things cold, but it's dying. for the price stay elsewhere

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Peru, New York, United States
Top Contributor
89 reviews 89 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This place was insanely busy. Long lines to get to the elevators, coffee shop, etc... Very attentive and modern. Great room and slept well. Bar staff was friendly and helpful. No real issues to denote.

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Michael B, We are delighted to hear that you enjoyed your stay at our hotel and the friendliness of our staff. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

I stayed in this hotel for a conference because hotels in Philadelphia were $600 and up. Next time I will pay $600, this place is horrible especially at $249 a night! My room smelled cat pee, housekeeping kept on skipping my room and forgetting new towels, every time I ordered room service they messed something up which was infuriating because... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear New87leaf, We are sorry to hear that you did not enjoy your stay with us or the quality of service from our room service and restaurant while attending a conference in Philadelphia. We have brought these concerns to the attention of the appropriate staff members for resolution. Please feel free to contact us at any time to discuss your... More 

Travelers are raving about these Cherry Hill hotels

Hartford, Connecticut
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

"Engineering" banged open my door at 1:30 am supposedly to check on my air conditioning. If the safety bar was not engaged, he would have entered the room. Staff said it was an honest mistake. I feel like it was a scam. I think that if we were not in the room, he would have stolen from me. I will... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear scott a, We take any accusation of a room invasion seriously. Please be assured, that this is not a common occurrence here at our hotel. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Glenview, Illinois
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 21, 2015

I stayed in this hotel for 4 nights on business. Probably won't stay again. The hotel is worn out for the price they charged. They have a restaurant and a bar, which is a plus, but the menu is very limited. One day I tried to call a room service and spent literally 20 min on the phone since no... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear VerOnica333, We do apologize for any inconveniences you encountered during your stay with us. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2015

We stayed here for a family wedding with a rather large group. First the positives - The staff was unfailingly nice and professional in every interaction. Whether at the front desk or walking down the hall, they were positive with a greeting and a smile. Also, the property seemed clean, but that was really about it. The pix on the... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear CamSTAR58, We appreciate your feedback in regards to your recent stay at our hotel. We do apologize for any inconveniences you may have encountered during your visit. We hope that this will not deter you from returning to our hotel in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

York, Pennsylvania
Contributor
18 reviews 18 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 20, 2015

I visited Crowne Plaza last month, for the Monster Mania Convention. I have attended this event before, and this was the first (and last) time I will be staying here. Upon arrival there were no places to park, the gentleman who was directing traffic told me to tell the front desk, during my check in and they would give a... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear AngieRiley, We do apologize for the experiences you encountered with the parking and unfriendly staff members. We are sorry to hear that you will not be returning to our hotel. Please be assured that your concerns have been brought to the attention of the appropriate staff members for a plan of resolution. Best Regards, The Management and Staff at... More 

East Quogue, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 19, 2015 via mobile

We travel a lot and don't consider ourselves as hotel snobs. The reviews of this hotel were mediocre at best. There was absolutely nothing else available so we stayed here and found that it is good place. Clean rooms and friendly staff is what we primarily look for and it had it here. A good stay for the non hotel... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Mindy1961, We appreciate your feedback and are delighted to hear that you found our hotel staff friendly and rooms clean. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Brooklyn, New York
1 review
4 of 5 stars Reviewed April 12, 2015

After reading the many negative reviews, I was very hesitant to check into this hotel after it was selected by Priceline. I entered the huge and pretty lobby and the clerk at the front desk was exceptionally accomodating. She switched our two adjoining rooms to the odd side which had a better view. The rooms were older and did not... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear ilovenature2014, We are delighted to hear that our staff was friendly and accommodating for you. We hope to see you again if your family will be returning to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

West Palm Beach, Florida, United States
Top Contributor
69 reviews 69 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed April 6, 2015

Apparently there is no management standard of any kind at this hotel. The rooms are appalling. Shabbily patched ceilings, walls, and fixtures. There was peeling paint on the ceiling in my bathroom and smudge marks like dirty hands and glue would leave behind on the side of the tub. My room's deadbolt would not secure, the mirror on the wardrobe... More 

Was this review helpful? Yes 3
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