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Crowne Plaza Hotel Philadelphia - Cherry Hill

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2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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1 room 1 guest
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Crowne Plaza Hotel Philadelphia - Cherry Hill
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (347)
  • Mar-May only
    (83)
  • Jun-Aug only
    (116)
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    (63)
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Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Crowne Plaza while participating in the U.S. master's Rowing Regatta. The hotel is right across the street from the Cooper River Park which made it possible to walk to the regatta. The room was clean and comfortable. For the price it would have been nice to have a refrigerator. They were available at an additional cost... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Bobbili, We do apologize that you were not able to receive a refrigerator upon request and found our menu prices in the restaurant to be high. These concerns have been brought to the attention of our management team for resolution. We hope to see you again for your next event in Cherry Hill, NJ. Best Regards, The Management and... More 

Dhahran, Saudi Arabia
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 1 week ago

During our US tour with the family, we stayed here the longest for many reasons. The hotel is big and had nice clean rooms. Their staffs were above all excellent. The hotel location is perfect for us since we had a car and can go to all places we wanted within driving distances. Things that they need to take care... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Khalifa_161, We are delighted to hear that you enjoyed your stay during your tour of the U.S. We have brought your requests to the attention of the management team for consideration. We hope to see you again if your travels bring you back to the Cherry Hill, NJ area in the future. Best Regards, The Management and Staff at... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Convenient to most major roads in South Jersey and Philadelphia area. Rooms are adequate the hotel will provide a refrigerator if asked. Restaurant is nice. Overall for a business trip it is a good deal.

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Rachel S, We are delighted to hear that you enjoyed your stay with us for your business trip and found us close to major roads and Philadelphia. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Cape May, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff at this hotel is great, everyone was friendly and service was always quick. The room I stayed in was clean and comfortable. The air conditioning was good enough to keep the room cool enough even for my polar bear taste. The room had a great view with a small portion of the window that could actually open a... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear horizontalshuffle, We are delighted to hear that your enjoyed your stay at our hotel and appreciate your feedback. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Virginia Beach, Virginia
Level Contributor
166 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I wasn't sure what to expect, but wanted to stay close to my meetings the next day and was pleasantly surprised. Stay on the exec level and/or use your IHG membership to get into to the Executive Lounge on the 12th floor for happy hour (non-alcoholic, but food and a view) or breakfast (didn't have time for this). Room service... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear ValerieinVB, We are happy to hear that you enjoyed your stay at our hotel. All those little things make a big difference so we will be sure to pass your comments on to the appropriate staff members for resolution. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Chicago
Level Contributor
85 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay here regularly for business and would describe this place as adequate. One reviewer used the term "lipstick on a pig" which is pretty accurate although maybe a bit harsh. This is an old hotel that is showing its age. On my most recent stay, I could hear the guy snoring in the adjoining room so loudly that it... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear baseball_dad, We do apologize for any inconveniences you may have encountered during your stay with us. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Commack, New York
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel makes a nice appearance from the outside and when you enter. Very nice lobby area and nice bar and restaurant for sure. We were in town for a soccer tournament in NJ so facility was packed. Were not enough bell carts for arriving guests. Back area near ballrooms seemed messy and gave a general bad appearance. The room was... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Gene P, We do apologize for any issues you had with housekeeping during your stay with us. We hope that this will not deter you from staying with us again in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Fort Lauderdale, Florida
Level Contributor
11 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Okay so, recently stayed here for 2 nights for my cousins wedding at the aquarium. You can tell the building is old but they tried to update the inside. Aka they tried to make it look nice but a lot needs updating. Anyway, My cousin blocked the rooms for us so let me make it clear that I had no... More 

Was this review helpful? Yes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Tara886, We appreciate your feedback about your recent stay at our hotel. Responses such as yours can only assist us with improving the quality of our service. We do apologize for your experience. Please be assured that we have brought these concerns up to our management team for resolution. Please feel free to contact us at any time to... More 

Melfa, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

Hotel staff was very friendly. The picture of the pool, on the website, was not the pool at this hotel; however, it was very nice. Our room was clean and comfortable. I would definitely stay there again.

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Laura G, We appreciate your feedback and are delighted to hear that you found our staff friendly and enjoyed your stay at our hotel. We are not sure which website or picture you may be referring to, however, the picture of the pool on our website is our pool. You can actually see the hotel in the background. We... More 

New Windsor, New York
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 16, 2015

Another soccer weekend get away! This was a good choice! When you first walk in you can appreciate the lobby, front desk and lounge area next to their bar & grill. High ceilings, open air. You actually feel like you're in a nice hotel! Compared to the many hotels we have stayed at, this one make a great 1st impression.... More 

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Sushiray, We are delighted to hear that you enjoyed your stay at our hotel! We look forward to seeing you again for your next weekend getaway! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

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