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Crowne Plaza Hotel Philadelphia - Cherry Hill

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2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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Crowne Plaza Hotel Philadelphia - Cherry Hill
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Crowne Plaza Hotel Philadelphia - Cherry Hill
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344 Reviews from our TripAdvisor Community

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Traveler rating
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    113
    87
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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  • All months
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Cape May, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff at this hotel is great, everyone was friendly and service was always quick. The room I stayed in was clean and comfortable. The air conditioning was good enough to keep the room cool enough even for my polar bear taste. The room had a great view with a small portion of the window that could actually open a... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear horizontalshuffle, We are delighted to hear that your enjoyed your stay at our hotel and appreciate your feedback. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Virginia Beach, Virginia
Level Contributor
163 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I wasn't sure what to expect, but wanted to stay close to my meetings the next day and was pleasantly surprised. Stay on the exec level and/or use your IHG membership to get into to the Executive Lounge on the 12th floor for happy hour (non-alcoholic, but food and a view) or breakfast (didn't have time for this). Room service... More 

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Chicago
Level Contributor
85 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stay here regularly for business and would describe this place as adequate. One reviewer used the term "lipstick on a pig" which is pretty accurate although maybe a bit harsh. This is an old hotel that is showing its age. On my most recent stay, I could hear the guy snoring in the adjoining room so loudly that it... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear baseball_dad, We do apologize for any inconveniences you may have encountered during your stay with us. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Commack, New York
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel makes a nice appearance from the outside and when you enter. Very nice lobby area and nice bar and restaurant for sure. We were in town for a soccer tournament in NJ so facility was packed. Were not enough bell carts for arriving guests. Back area near ballrooms seemed messy and gave a general bad appearance. The room was... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Gene P, We do apologize for any issues you had with housekeeping during your stay with us. We hope that this will not deter you from staying with us again in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Fort Lauderdale, Florida
Level Contributor
11 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Okay so, recently stayed here for 2 nights for my cousins wedding at the aquarium. You can tell the building is old but they tried to update the inside. Aka they tried to make it look nice but a lot needs updating. Anyway, My cousin blocked the rooms for us so let me make it clear that I had no... More 

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Tara886, We appreciate your feedback about your recent stay at our hotel. Responses such as yours can only assist us with improving the quality of our service. We do apologize for your experience. Please be assured that we have brought these concerns up to our management team for resolution. Please feel free to contact us at any time to... More 

Melfa, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel staff was very friendly. The picture of the pool, on the website, was not the pool at this hotel; however, it was very nice. Our room was clean and comfortable. I would definitely stay there again.

Was this review helpful? Yes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Laura G, We appreciate your feedback and are delighted to hear that you found our staff friendly and enjoyed your stay at our hotel. We are not sure which website or picture you may be referring to, however, the picture of the pool on our website is our pool. You can actually see the hotel in the background. We... More 

New Windsor, New York
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Another soccer weekend get away! This was a good choice! When you first walk in you can appreciate the lobby, front desk and lounge area next to their bar & grill. High ceilings, open air. You actually feel like you're in a nice hotel! Compared to the many hotels we have stayed at, this one make a great 1st impression.... More 

Was this review helpful? Yes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Sushiray, We are delighted to hear that you enjoyed your stay at our hotel! We look forward to seeing you again for your next weekend getaway! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Found it very difficult to reach the front.desk by phone while not in the hotel. The decore of the room was average or below when requesting information where and when breakfast was being served as it was set up earlier for a good size group nobody knew where or ehen. On a scale of one to ten, ten being the... More 

Was this review helpful? Yes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear George, We do apologize for the inconveniences you encountered with our staff and the decore of the room. We have brought your concerns to the appropriate staff members for resolution. We hope that this will not deter you from returning to our hotel in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Camden, New Jersey
1 review
4 of 5 stars Reviewed 4 weeks ago

i had a nice time at this hotel until i went to the front desk i stayed in 1019 with my kids so they can enjoy the pool i went to ask the black lady with the fake braids in her hair for the paper to go get our breakfast an she gave me a attutiude and she got smart... More 

Was this review helpful? Yes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Nikaty L, We do apologize for any rudeness you encountered by our staff. We hope this will not deter you from choosing to stay with us again in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

perth
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Due to winter storms we became stuck in Philly. The staff at the Crown Plaza couldn't have been more helpful in suggesting places for us to visit in Philly and New Jersey. They turned a disappointing holiday experience into a fantastic one - I'd come back again without doubt.

Was this review helpful? Yes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Kelstars22, We are delighted to hear that our staff made your hotel stay enjoyable. We hope to see you again soon if your travels bring you back to Cherry Hill, NJ. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

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