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All 8 Cherry Hill hotels

Crowne Plaza Hotel Philadelphia - Cherry Hill

3.5 of 5 Hotel   |   2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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Ranked #4 of 8 Hotels in Cherry Hill
A recent review
4 of 5 stars reviewed 1 week ago
covcolff Chattanooga, Tennessee
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286 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chattanooga, Tennessee
Contributor
18 reviews 18 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

To be honest, I was a bit nervous about staying here based on some of the other reviews. However, I was attending a business function at the hotel, and I decided to risk it. I'm glad I did. The hotel was nice. The room was very clean and comfortable. The staff were helpful and greeted me. No complaints.

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear covcolff, We are delighted to hear that you decided to give us a try and enjoyed your stay! We hope to see you again if your travels bring you back to the Cherry Hill, NJ area in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

Ewing, New Jersey
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Although the exterior of the hotel and the lobby are inviting, the rooms and other area of the building are aged. It is comfortable, but there are better & newer properties. The location of the hotel is good if you are in the area on business. Not the place for a personal trip.

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear HowardMichele, We appreciate your feedback. Responses such as yours can only assist us with improving the quality of our service. We have recently undergone renovations to all of our guest rooms so we are surprised to hear that you found they were aged looking. We hope to see you again if your travels bring you back to the Cherry... More

Midwest City, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Would have recommended this place to stay but can't because of what happened half way into my stay there. Was insulted when the hotel locked me out of my room because they could not charge my credit card for the other half of the payment. I told them at the beginning that I would be using two cards and they... More

Was this review helpful? Yes 1
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Steven A, We do apologize for any misunderstanding that occurred between you and our staff. Please feel free to reach out to us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

Vienna, VA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel has sub par service on almost every level. I have stayed here for three years while attending Regattas on the nearby Cooper River. 1. the elevators are not reliable nor dependable (be prepared to do a lot of walking in the unattractive stairwell), 2. it is extremely difficult to get a cup of coffee in the morning -... More

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Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear ViennaVA, Events such as regattas draw thousands of people. This is an exciting event where we will have rowers as well as spectators staying with us. We will also have visitors use our facilities that are attending the event that are not overnight guests. We anticipate during times like these our elevators will run a little bit slower to... More

Travelers are raving about these Cherry Hill hotels

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My girlfriend's sisters wedding was planned for October 25. Our journey began the night prior for the rehearsal dinner. When we finally got started and moved to the mezzanine level, it seemed to me the wedding planner didn't really have it together, but that could be me. I excused myself to the hallway to use the phone and a continuous... More

Was this review helpful? Yes 1
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

While we appreciate customer feedback so that we can provide a better guest experience, we are disappointed that we were not informed of your concerns while you were on property. Although you made several statements as to the wedding event itself, several of our managers and staff received nothing but praises and compliments related to their events while they were... More

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This is the worst place. Do not trust cheryl....she will lie to your face with a smile. Horrible horrible horrible. Rehearsal dinner meal was terrible. We were moved several times. Please please please trust me. Go somewhere else for your wedding

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear chrishat16, We apologize that you felt your experience was less than satisfactory. Our catering and banquet team members strive to maintain consistent communication with the bridal couple throughout their event to ensure we are exceeding expectations and to resolve any issues as soon as they arise. Please contact our hotel directly to discuss your concerns further. Best Regards, The... More

Reston
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 19, 2014

We were just at this hotel for a reunion and drove a long way. The front desk employees need a lesson in client interaction......and attentiveness. It was like they were doing us a favor by calling us up to the desk to check in. Our room lights did not work. My husband told the front desk.....no real reaction. Our toilet... More

Was this review helpful? Yes 1
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Delilah62, We appreciate you taking the time to post a review about your recent stay with us. Responses such as yours can only assist us with improving the quality of our service. We do apologize for any inconveniences you may have encountered during your stay with us. Please feel free to contact us at any time to discuss your... More

Killingworth, Connecticut
Top Contributor
59 reviews 59 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 12, 2014

Soccer tourney + weddings + halloween dance activies = busy parking lot and many guests. However, the room was very quiet (even right next to the elevator) and the lobby/ breakfast area was clean and never felt crowded. The staff was very friendly, even with a 11:30pm checkin... large parking area with 2 big entrances - easy to find -... More

Was this review helpful? Yes 1
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear erik f, We are delighted to hear that you enjoyed your stay with us. With all of our event space, we do typically have several events going on at once. We look forward to seeing you again when your travels bring you back to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza... More

Sao Paulo, SP
Contributor
13 reviews 13 reviews
4 hotel reviews
4 of 5 stars Reviewed September 29, 2014

Outside the city, but still close enough: you can get to liberty hall in under 15 mins by car. Its basically a work/conference hotel, so dont expect luxury. Rooms are clean, silent and comfortable. Hotel is modern enough. Also conveniently close to nearby shopping malls. Cheaper option than staying near Phillys downtown, IF you have a car avaialble. Hotel bar... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Rafael C, We appreciate your feedback and are delighted to hear that you enjoyed our close proximity to downtown Philadelphia, the liveliness of our lounge, and the comfort and cleanliness of our rooms. We look forward to seeing you again soon if when your travels bring you back to the Philadelphia/New Jersey area! Best Regards, The Management and Staff... More

Westport MA
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2014

We liked the bathroom with two parts- the sink area is separate from the toilet and tub/shower. The two beds were firm and smooth and clean. The mirror was spotless. The Good Light refers to the flexible neck lamps attached to the headboards and this makes it easier for one to sleep while the other reads. The Good Dark refers... More

Was this review helpful? Yes
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Porsche356WesportMA, We appreciate your feedback and are delighted to hear you enjoyed the amenities and lighting in our guest rooms as well as the breakfast menu items served in our Embers Restaurant. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

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Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
Phone Number:
Location: United States > New Jersey > Cherry Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - Cherry Hill 3.5*
Number of rooms: 408
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia

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