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All 8 Cherry Hill hotels

Crowne Plaza Hotel Philadelphia - Cherry Hill

3.5 of 5 Hotel   |   2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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Ranked #4 of 8 Hotels in Cherry Hill
A recent review
4 of 5 stars reviewed 4 days ago
MsPinkyM Freehold, New Jersey
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274 reviews from our community

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    84
    70
    32
    48
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Freehold, New Jersey
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is a little bit old but it was OK. We attended a big Saturday Meeting yesterday and I think the hotel looks good... not too great.. but it was ok. I just don't know how the rooms are. We ate lunch at the restaurant at the lobby (forgot its name), we had Fish and Chips and a Hamburger... More

Was this review helpful? Yes
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Ms. PinkyM, We appreciate your feedback. We are happy to hear that you enjoyed the convention you were attending. We do apologize thought that you found our restaurant to be a bit pricey. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I stayed at this location Aug 30 2014 for 2 nights. I went to bed after 2am woke up to my wake up call at 9am and was covered with bites. About 50. Just received a call from one of the managers telling me the room was inspected and no begs were from. She told me the room was inspected... More

Was this review helpful? Yes 1
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear tcssmith, Thank you for your feedback. We would like to assure you that any indication or suspicion of bed bugs is taken very seriously. As we have mentioned to you before, the room you stayed in was in fact inspected by a professional and legitimate pest control company who declared that this room was clear of any signs of... More

Dallas, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is probably my tenth time or more to this property. Prior it was a Hilton and since became a Crowne. This property is older, maybe 1970's vintage. I was really hoping that there had been big changes since my last visit but alas no not big but some. Last year they were to have finished a big renovation but... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Nero1972, We do apologize for any inconveniences you may have encountered during your stay with us. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lady at the front desk was kind. I loss a item (i assume somebody found and kept) and she gave me a extra cookie lol silly I know but it was a nice gesture in my time of disappointment. The room was ok could have been cleaner. The restaurant was good i didn't order much to give a full... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Andrea S, We appreciate your feedback. We are delighted to hear that overall you enjoyed your stay with us as well as our close proximity to Philadelphia. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Rooms are really clean. Staff is accomodating and so nice. We got here and got offered a free upgrade to king size beds. As I walked around to take a look around I was offered a tour of the hotel. When I couldn t find a hot chocolate late at night the manager asked a staff member to get me... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear smartpoulet, Thank you for taking the time to post your review. We are delighted to hear that you enjoyed your stay with us and the friendliness of our staff! We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

West Chester, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Our family of 5 left a perfectly great Marriott property to move closer to family in town during our stay. We booked two connecting rooms and were at this property for three nights. The first night was a nightmare. The room next door to us and across the hall had loud music, smoking (and not just cigarettes), screeming, drunkenness, and... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear MADhummons, We would like to extend our sincere apologies for the experience you had at our hotel. This is not indicative of this Crowne Plaza or any other Crowne Plaza. Please feel free to contact us at any time for further resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

Saint Louis, Missouri
Top Contributor
67 reviews 67 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 12, 2014

A generally nice hotel that is in a good location. Hotel is fairly clean, decor is nice, staff is friendly, parking is easy, and they have cold Yuengling on tap at the bar. The thing that really ruined it for me was that I made my reservation online, months in advance, requesting a king bed and a high floor. Upon... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear merkurx4i, We sincerely apologize that you did not receive the room type you requested when you stayed with us. Many scenarios may have affected this, we may have had a guest extend their stay, we may have received some last minute reservations that we had to accommodate. Nonetheless, we do understand your frustration about this and after driving for... More

Washington, DC
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

Booked to attend a beer festival and see sights in Philadelphia (hotels in the city were VERY expensive so wanted something with easy train access). This one is 8 minute drive to the PATCO station (ample parking, seemed safe to leave car). PATCO runs 24 hrs. Use the back entrance to parking lot to get there. Hotel room very spacious... More

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Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Goaldigger, We are delighted to hear that you enjoyed your stay at our hotel and all the conveniences such as our close proximity to Philadelphia. Our pool hours are actually from 10am to 9pm daily (weather permitting). We do apologize that it seemed to be closed earlier. Being a larger convention size hotel our staff is used to dealing... More

Pasadena, Maryland
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2014

Check in was a breeze with an efficient and professional waiting to serve you. The room was clean and well organized. I enjoyed the "relax and be calm" motif which is represented in the details. I would and will stay here again.

Was this review helpful? Yes
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear NomadKnight47, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us! We hope to see you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

Hop Bottom, Pennsylvania
1 review
2 of 5 stars Reviewed July 23, 2014

Only spent 2 nights at the hotel and the pool was closed for the week due to cloudy water. Think they need to hire a pool person who knows what they are doing. Also air conditioning in the rooms very noisy

Was this review helpful? Yes
Kimberly A, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Christy L, We deeply apologize that our pool was closed during your stay. We hope to see you again if your travels bring you back to Cherry Hill, NJ. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More

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Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
Phone Number:
Location: United States > New Jersey > Cherry Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - Cherry Hill 3.5*
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia

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