I have stayed here numerous times but the last time done me in! The staff at times can be rude and unapologetic. Especially when you tell them there is feces in your room! Yes, [---] in the room! When I called front desk they laughed and was short with me. No apologies from them or housekeeping. Needless to say we... more

- was greeted by a very pleasant person at the front desk - very nice lobby - very very clean and neat - very sharply made and inviting bed - great pillows - refrigerator and microwave - good size rooms - nice computer with printer to print boarding passes - nice restaurant, very accomodating (even made us a breakfast tray... more

I and 29 other UAL passengers were booked here, unplanned, in the middle of the night (a Saturday night), when our flight from Chicago to Amsterdam had to be cut short due to a mechanical problem, causing us to land at JFK. Despite the late hour, the hotel managed to check us all in surprisingly quickly and efficiently. My room... more