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Holiday Inn Budd Lake-Rockaway Area

3.0 of 5
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1000 International Drive North, Budd Lake, NJ 07828
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Holiday Inn Budd Lake-Rockaway Area
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Ranked #2 of 4 Hotels in Budd Lake
A recent review
5 of 5 stars Reviewed March 26, 2015
Martin S Houston, Texas
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144 reviews from our community

Traveler rating
    53
    41
    21
    13
    16
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43
25
6
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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1 review
1 of 5 stars Reviewed 2 weeks ago

I couldn't believe my experience here. Not only did my co worker have flies all over her room, I found- and was bit by a bed bug there. I woke up the first morning there with two bites on my arm. All day long i thought about it being bed bugs so as soon as i got back into my... More 

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IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review

Dear cynthia s, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2015

In town on Business and as always stays at the Holiday Inn Budd-Lake was exceptional, Clean rooms, good food at the Restaurant. Free WiFi that works well. Will continue to stay there when I travel to Budd Lake.

Was this review helpful? Yes 2
NJ
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
121 helpful votes 121 helpful votes
1 of 5 stars Reviewed March 21, 2015

The pool is murky and you cannot see the bottom of the pool. The water in the hot tub was clear. North Jersey Aquatics teaches swim lessons to many children all week and the hotel is doing a poor job of keeping the water clean. It's pretty much a sess pool of urine and filth.

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IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review

Dear flipflopgirl, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of product. It seems that we were not able to execute an exemplary hotel stay with regard to pool cleanliness and maintenance. Please accept our sincere apologies for any inconvenience it may have caused you.... More 

Travelers are raving about these Budd Lake hotels

Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 23, 2015

Stayed at Holiday Inn Budd Lake for 2 nights while in the area with the BF. Overall very good stay, and would go again. The room was nice& clean, updated. Housekeeping impressed me by coming to clean almost immediately after we took the do not disturb off the door. Would have liked it if the had lotion in the rooms,... More 

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Glens Falls, New York
Top Contributor
119 reviews 119 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 19, 2015

Stayed one night. Vending machines on every floor basically empty. Elevator buttons were filthy. Made you cringe to even press them with your knuckle. Walls were thin so night was pretty disturbed by your neighbors. Room was basic and okay.

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IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review

Dear cebgel, Thank you for taking the time to post a review about our property. I am glad that you found our rooms to be satisfactory for your needs. However, I regret that this stay was sub par due to the condition of the elevator and some of the on site facilities. These points you have raised are noted and... More 

Bath, New York
1 review
4 of 5 stars Reviewed February 16, 2015

Went to checked in for Valentines Day to find out the hot tub was not in working order. The staff, however, accommodated us which a made an initial bad situation into a great one. Special thanks to the on duty Manager Eric and the girl working the front desk Kim. Despite the circumstance (which I do understand things happen) would... More 

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Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 10, 2015

I don't normally stay at a Holiday Inn and this is a good reason why. The decor is old, found some hair in my bed, and overall cleanliness all over the hotel shows neglect. I did not have an option for a Hilton property. I will avoid staying here in the future.

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IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review

Dear Sean R, I appreciate you taking the time to comment about your recent stay at our hotel. Providing comfortable and clean accommodations are some of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. Please know that this is not reflective of our... More 

Kennebunkport, Maine
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 27, 2014

Needed to stay near Flanders. This was a perfect hotel for our stay with our dogs. Staff was very accommodating. Very clean and quiet. Stayed on the first floor so long way to the door but that's what made it quiet. Restaurant was great in the morning giving us to go containers for our trip.

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connecticut
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 5, 2014

Your basic hotel room nothing fancy but was nice to get too after a long day.. The king size bed was comfortable nice large pillows and the room was clean. The morning breakfast buffet had omelets made to order and the staff was always friendly.

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IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review

Dear Peroc, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive,... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 3, 2014

** Stay at the Residents Inn next door instead. ** We checked into the Holiday Inn at 4PM and found the accommodations not as clean as we would have liked. But we stayed against our "gut feeling". At 1:00AM, the people next door came in, they turned on their light and we noticed that their light was coming through the... More 

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Management08031, Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review

We thank you for your response, and notifying us of any issues with your stay. I am sorry about the issues you had, on weekends we are very full and all of our rooms are utilized including 'adjoining rooms'. With regard to the issues and comments about the safety of the building, our building is inspected very thoroughly by the... More 

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