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The Valley Inn

2.5 of 5 17 Tecumseh Road, Waterville Valley, NH 03215
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
The Valley Inn
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The Valley Inn
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155 reviews from our community

Traveler rating
    81
    31
    21
    15
    7
See reviews for
60
42
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Loudon, New Hampshire
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

room was clean, bathroom clean, super happy to have lobby coffee and tea available. Loved the sitting area with the gas fireplace. Cozy with great friendly front desk peeps. Stayed in room 212 which was right near the hall and was a bit noisy but would have been a LOT noisier on a weekend. Only stayed 1 night midweek and... More 

Was this review helpful? Yes 1
Manchester, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for a midweek ski vacation. Justin and the staff were the best. They were so accommodating and always had a smile. I called before we left and requested a DVD player, a microwave and an outlet to plug our diesel into. When we arrived there was a brand new DVD player (box still in the room), a... More 

Was this review helpful? Yes 1
Justin G, General Manager at The Valley Inn, responded to this review

Dear VCSN, Thank you for taking the time to let other travelers know about your recent stay at The Valley Inn. I am delighted that your stay with us was so pleasurable! Thank you for complimenting our staff, we always strive to meet all of our guests requests and I will be sure to share your review with the team.... More 

Senior Contributor
29 reviews 29 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We have stayed at the Valley Inn a few times over the years. The only reason I did not give it 5 stars was the late night gathering of folks in the lobby area. Typically after 11 pm. Front desk staff should be better able to enforce some "quiet" hours. Other than that, the room was very clean, the staff... More 

Was this review helpful? Yes 3
Justin G, General Manager at The Valley Inn, responded to this review

Dear Goldiefisher, Thank you for sharing your experience. We appreciate hearing both positive and constructive comments from our guests I am very happy to hear that you found our beds to be some of the most comfortable beds in your travels, that says a lot from a 'senior traveler' like yourself. I am sorry to learn that that we allowed... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2015

We had booked a room for two nights, and when a family issue came up and we needed to cancel the second night, I was told that we would still be charged. The cancellation request was made more than their 48 hour cancellation policy, and it was still declined. The room was very small, outdated and let a lot of... More 

Was this review helpful? Yes 1
Justin G, General Manager at The Valley Inn, responded to this review

I did ask Tripadvisor to take down this review as the information provided here is false. It would be nice to see Tripadvisor take a proactive step to contact myself regarding this inaccurate information. Justin Guilbert The Valley Inn 603-236-8425 More 

Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2015

We spent a few midweek nights at this beautiful inn, we found their ski free deal online. In the past we have gone to Loon mt. but since this deal was so inciting we decided to try something new and are very glad we did. The ski conditions were good, (a little icy in a couple of spots) but what... More 

Was this review helpful? Yes 3
Justin G, General Manager at The Valley Inn, responded to this review

Dear Greg, Thank you for staying at The Valley Inn and for your review and insights. I am thrilled with your comments regarding the staff, their professionalism and level of hospitality provided. I know they will be very pleased. We work very hard to provide a superior level of service and am pleased it did not go unnoticed. we hope... More 

Andover, Massachusetts
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 12, 2015

We stay at the Valley Inn at least once/year. Every time we go the staff is so incredibly helpful. We usually are a large party and have some sort of special request: this last visit we were allowed the use of a large room to accommodate a large "dinner at home", rather than going out. The service from the staff... More 

Was this review helpful? Yes 4
Justin G, General Manager at The Valley Inn, responded to this review

Dear Beth, Thank you for taking the time to share your experience during your annual vacation. The experience you shared is exactly the type of experience we are striving to accomplish. "Walking distance to town, outstanding staff, and a comfortable family atmosphere". We were pleased to be of service to you and look forward to a future return. All the... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2015

We spent New Years at the valley inn---and already have talked about making this an annual trip!!! Staff are amazing--will do ANYTHING for you. Location is perfect; can walk to town and take shuttle to mountain. Ice skating is a must. Most rooms have new furniture and have been updated. Having the kitchenette makes it like home. We'll be going... More 

Was this review helpful? Yes 3
Justin G, General Manager at The Valley Inn, responded to this review

Kapsrp, Thank you for taking the time to share your most recent experience with us. I am delighted that your stay with us was so pleasurable. I agree, if I may, it is "the best location" with "amazing staff". I am thrilled you will be making this an annual trip, you may want to also look at our website and... More 

New Hampshire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 30, 2014

The people here were very nice and tried to be as helpful as possible. However, the room we stayed in was pretty poor. Needs updating terribly. Mattresses were so old and distorted. The bathroom was extremely dirty and scummy. For those reasons we would never go back. Unfortunately the options are limited in Waterville.

Review collected in partnership with this hotel

Was this review helpful? Yes
Justin G, General Manager at The Valley Inn, responded to this review

CMBNH, Thank you for taking the time to share your experience. It is clear we failed to meet our traditionally high level of service frequently noted on many TripAdvisor reviews. We have met and reviewed your issues on property to address the issues you encountered. There is no excuse for the bathroom issue. We now have a stronger procedure in... More 

Massachusetts
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2014

We stayed here with our family for a reunion. The staff at the front desk couldn't have been friendlier or more helpful.There are plenty of cozy areas with fireplaces to sit and relax.Location is perfect-minutes away from skiing and a short walk to the town square for shopping and dining.The beds were very comfortable. We really enjoyed our stay.

Was this review helpful? Yes 3
Justin G, General Manager at The Valley Inn, responded to this review

KayakMassachusetts, We are always very pleased to have our guests enjoy their time with us. It is our absolute pleasure to serve you and your family. Thank you for taking the time to share your experience with us and our future guests who read this review. Best Regards, The Valley Inn Team More 

Woburn
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 26, 2014

My group booked the rooms in this hotel via Amazon Local deal, $71/night (regular $109) for two nights 12/23-25. Our group was big and some families were booked after the deal was closed. However, the manager Justin was so kind and extended the Amazon rate when my friends called direct and asked for it. The Inn even allowed us to... More 

Was this review helpful? Yes 4
Justin G, General Manager at The Valley Inn, responded to this review

Dear Lewanna, Thank you for taking the time to share your recent experience with us. We work hard each and every day to deliver the kind of service you would expect from a large scale hotel. This tends to delight and surprise guests who were not expecting such a delivery. We hope you and your friends make their way back... More 

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Additional Information about The Valley Inn

Address: 17 Tecumseh Road, Waterville Valley, NH 03215
Location: United States > New Hampshire > White Mountains > Waterville Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Valley Inn 2.5*
Number of rooms: 50
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Also Known As:
The Valley Hotel Waterville Valley

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