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All 5 Waterville Valley hotels

Black Bear Lodge

3 Village Road, Box 357, Waterville Valley, NH 03215
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74%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jim k Rhode Island
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170 reviews from our community

Traveler rating
    76
    51
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rhode Island
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

verynice place to stay not too fancy, but everything you need for a nice family weekend. We are a family of five and the bedroom with an additional twin and daybed plus the Murphy bed gave everyone their own space to sleep. We made our own food (which we brought) in the kitchen. Jugtown store has everything you need including... More

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Boscawen, New Hampshire
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the first time my husband and I stayed in Waterville Valley, NH. We were awed at the lovely scenery, layout of the valley resorts and Towne Square. We stayed at the Black Bear Lodge in the Black Bear Suite. My what helpful, cheerful staff and so many amenities!! The lodge itself is in need of some modern upgrades... More

Was this review helpful? Yes 1
New York City, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We got a groupon with 3 nights stay in this lodge. This place looks like it needs some work in the hallway but the our room looks recently renovated and beyond average. My family have a great time here especially with the freedom pass, to have the access of hotel pools, the gym and bigger size pools and hot tubs... More

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West Charleston, Vermont
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Beautiful location, wonderful amenities. We had a very nice room, came with everything we needed for the weekend of our visit. The kitchen was well supplied and the room was very comfortable. My only complaint was that the Jacuzzi was difficult to use because of the many children and teenagers using it when it was open and the cleaning of... More

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Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came here on a Groupon, SOO glad we did. Really nice community atmosphere among the many condo style hotels in the Valley. We stayed after Labor Day Saturday - Monday and it was cold for September so we could not take part in the water sport part of the "Pass" deal we bought. We stayed in a queen "studio" which... More

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Waterville Valley, New Hampshire
1 review
4 of 5 stars Reviewed 3 weeks ago

My family has stayed at Black Bear for several years - it has had its ups and downs - but is now on an upswing. To start with - Charley is the front desk manager and she is terrific!! Very kind and accommodating - you can tell she wants the guests to be happy here. I asked for a room... More

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Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 15, 2014

My family booked through Groupon a stay this past mid week here. What can I say? I used to work at a 5 star hotel in downtown Boston, so that might attribute to the 2 star only for the Lodge. Anyway, they gave us room 110 in the basement when they barely had many guests stay that night. I'm sure... More

Was this review helpful? Yes 4
Matt H, General Manager at Black Bear Lodge, responded to this review

We are very sorry for the inconvenience and negative experience that you had. The room issues have been addressed. We understand your reluctance to visit us again, but would love the opportunity to earn your business again in the future. The experience you had was taken to heart by the whole team and we would love the opportunity to make... More

Harrisburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

We really enjoyed our visit to the mountains of NH and your lodge. Our "apartment" was spacious and very comfortable. Unfortunately we were mid week after Labor Day and most of the facilities available on the "pass" were not open. We really wanted to do the chair lift.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rhode Island
2 reviews
4 of 5 stars Reviewed September 12, 2014

Great place to stay. The suite we were in was very clean but really needs to be updated....the furniture was the type with wooden frames and loose cushions. The pool is very nice and the ability to grab a cup of coffee in the lobby was appreciated. I love the fact that it's close to the Town Square...but not too... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 12, 2014 via mobile

It was a hot humid day and when we arrived the AC was not on. The AC was not strong enough to cool the entire unit. Our daughter slept on the pull out couch, which was old and uncomfortable. Overall the room was dated and not worth the price we paid:(

Was this review helpful? Yes 2
Matt H, General Manager at Black Bear Lodge, responded to this review

Thank you for taking the time to write your review. I'm so sorry that we failed to meet your expectations. We are working hard with each unit owner to upgrade each and every room. We will be sure to notify the owner of the challenges you and work towards a remedy. I completely understand your dissatisfaction. If you'd allow us,... More

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Additional Information about Black Bear Lodge

Address: 3 Village Road, Box 357, Waterville Valley, NH 03215
Phone Number:
Location: United States > New Hampshire > White Mountains > Waterville Valley
Price Range (Based on Average Rates): $$
Number of rooms: 107
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Also Known As:
Black Bear Hotel Waterville Valley
Black Bear Waterville Valley

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