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Holiday Inn Salem (I-93 at exit 2)

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1 Keewaydin Drive, Salem, NH 03079
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Holiday Inn Salem (I-93 at exit 2)
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Holiday Inn Salem (I-93 at exit 2)
Holiday Inn Salem (I-93 at exit 2)
Holiday Inn Salem (I-93 at exit 2)
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180 Reviews from our TripAdvisor Community

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Traveler rating
    73
    56
    34
    9
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brunswick, Maine
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We Stayed 08/24/15 for pleasure---- King Suite-----One of my brothers has joined the Army National Guard and leaves 9-14-15 for basic training the other brother is becoming a senor in HS so this was a brothers celebration weekend as we don't get a lot of time to get away as bro's. First upon arrival the front desk staff seems rude... More 

Was this review helpful? Yes
Coleen-GM, General Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Thank you for the review that you posted on Trip Advisor. We appreciate all honesty and will create a team to discuss all of your concerns. It was nice of you to get together with your brothers prior to everyone leaving. It was also great that you could visit Canobie Lake Park while with us. Please, don't ever leave a... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

We were here for a wedding and were pleasantly surprised by the accommodations. They were friendly and the rooms were really nice. The attached restaurant was nice for a drink or food (I would not recommend their margarita though). The pools (indoor and out) were well maintained and people seemed to be enjoying themselves.

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Coleen-GM, General Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Thank you for the kind words about our property. We definately try hard to provide a great experience for all of our guests - especially those that are here attending a wedding at one of the many local venues. I will be sure to pass your comments on to Margarita's so that they may also continue to improve as we... More 

Berlin, New Hampshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Was very disappointed in the quality of room for the price charged. Essentials like tissue shampoos and soap bars were all of the lower quality. When taking a shower had to wipe down the mirrors with towels since the fans we're not accommodating the moisture. The outside windows were also very dirty. Had to use the TV control since remotes... More 

Was this review helpful? Yes 2
Coleen-GM, General Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

I apologize that you had a disappointing stay while attending a wedding at a local venue. We try our best to provide a clean, comfortable atmosphere for all of our guests. We would like to offer a gift certificate for a return visit and a complimentary breakfast, so that you can see that what you encountered is not an ongoing... More 

Lehigh Valley, Pennsylvania
Level Contributor
160 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed July 29, 2015

We recently stayed here while attending a nearby wedding. The lobby of this Holiday Inn has an upscale modern look, the rooms are clean, the beds are comfortable and the people at the front desk where efficient and friendly. The rooms, at least the one we stayed in was an average hotel room and the price was reasonable. My major... More 

Was this review helpful? Yes 1
April F, Front Office Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

daanddo, Thank you for staying with us and taking the time to give review our hotel. Thank you for you compliments on the friendliness of our staff and cleanliness of the hotel! We work hard to make sure our guest have the best experience possible. The hotel has had some updates, to the lobby and the hallways, and coming soon... More 

Portland, Oregon
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 29, 2015

First off, the good things: - the staff were very friendly and helpful - the room was large and generally clean and neat - the A/C was easy to control - breakfast in the morning was decent (although you do have to pay extra for that) - the location is great - right off of exit 2 on I-93 -... More 

Was this review helpful? Yes 1
April F, Front Office Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Geologygal, Thank you for staying with us and taking the time to give us your feedback. While I am very happy that you found the staff friendly and the hotel clean, I am disappointed that we dropped the ball with not having washcloths in your room. The water temperature is pretty consistent throughout the hotel, and that the showers do... More 

Fort Lauderdale, Florida
Level Contributor
70 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 28, 2015

The hospitality at the Holiday Inn Salem is fantastic. The management and staff were very warm and helpful to my organization and associate. I would definitely recommend the property to anyone visiting the region.

Was this review helpful? Yes
April F, Front Office Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Travellgnite, Thank you so much for staying with us and taking the time to give us your feedback! We appreciate your compliments, we work hard to provide the best hospitality possible! Thank you very much for your recommendation to fellow travelers! We hope to see you again, if you are in the area! Sincerely, April Fairbanks Front Office Manager More 

New Haven, Connecticut
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 28, 2015

I had a very nice experience staying here. The front desk people were cordial and sweet. I didn't hear any noise in the hallway in spite of being the room closest to the elevator. The restaurant attached was really convenient - I had just driven 3 hours to get there and needed to get up and go soon thereafter. The... More 

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April F, Front Office Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Thank you very much for staying with us and taking the time to give us your feedback. We are so glad that you found your room clean and comfortable, and the front desk staff friendly! If you are in the area again we have great breakfast packages that include breakfast for two in our breakfast restaurant the Sunrise Cafe, that... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 24, 2015

We stayed here for the weekend to visit friends. I'll admit that this hotel was not one that I spent a lot of time in. The beds were comfortable, had a pretty spacious room, and the staff was kind. I know they serve breakfast but it's not free. They do have complimentary coffee, and there's a separate restaurant attached to... More 

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Coleen-GM, General Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Thank you so much for your review. I'm glad you noticed the difference between the hallway carpets that are brand new and the guest room carpet that is a bit dated. All of our guestrooms are scheduled for a refurbishment this fall. This will include carpeting, furniiture, fixtures, window treatments and wall vinyl as well as bathrooms. Please stop back... More 

Groton, Connecticut
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed July 10, 2015

The hotel room, King Bed Suite, was quite nice with ample space, fireplace, privacy door for bdrm, table & chairs, cook-top and a sleeper sofa. The early evening check-in staff, 2 women, were pleasant but seemed lacking in front desk capabilities. I needed to correct the cost of the accommodation, request linens for sleeper and other reward member negligence. If... More 

Was this review helpful? Yes
April F, Front Office Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Carole C. Thank you so much for staying with us and taking the time to give us your feedback! We are glad that you found your suite to have ample space, and the Canobie Lake park package reasonable. We would like to apologize for the issues that you experienced. As a valued IHG rewards member we know you travel often... More 

Conway, New Hampshire
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 27, 2015

Stayed last night after spending the day at Canobie Lake Park and had a nice clean room but could hear EVERYTHING in the rooms around us and the hallway. In fact I was sitting on the bed leaning against the wall earlier in the evening, and the, ummmm, "activities" of the couple next door shook our wall so much that... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Salem (I-93 at exit 2), responded to this review

Dear pixiedustgirl, Thank you for taking the time to share your comments. It is nice to see that you appreciated the cleanliness of our hotel and the service provided by our staff. However, we regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. Please accept... More 

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