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All 17 Portsmouth hotels

Sheraton Harborside Hotel Portsmouth

3.5 of 5 Hotel   |   250 Market Street, Portsmouth, NH 03801
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Ranked #8 of 17 hotels in Portsmouth
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Lighthouse143 Boston, Massachusetts
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703 people have reviewed this hotel

Traveler rating
    319
    205
    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Dutch first
  • English first
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English first
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Very convenient -- walking distance -- to downtown Portsmouth. Some very good restaurants nearby -- Black Trumpet and Oar House. Hotel was very crowded, but we never had to wait very long. Room service quick, accurate and hot.

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Lighthouse143, Thank you so much for your great review and for staying with us while you were in Portsmouth. We are so pleased to hear that you had a pleasant stay and we hope you'll come back and see us again, soon. Warmly, Sheraton Portsmouth More

N Chittenden, VT
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here 2 nights, and loved that it was so conveniently located to downtown. Nice amenities, especially on the club floor level, where our room was. The pool, while clean, was in the basement, and could have been more inviting, a small detail. Overall a great stay, a friendly staff and the perfect spot to discover downtown Portsmouth.

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear SailorBill3, Thank you so much for staying with us and for taking the time to share your feedback with us. We are very happy to hear that you enjoyed your visit to both our hotel and Portsmouth. We look forward to welcoming you back. Warmly, Sheraton Portsmouth More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The person at the front desk named shay was very helpful and professionally courteous with directions. I have experience in the management side of hotels and Shay is someone I would value as an employee. Thank you shay for giving me chocolate and directions haha

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Jlombard86, Thank you so much for the great comments. We will be sure to recognize Shay for a job well done and thank you for taking the time to share. Warm Regards, Sheraton Portsmouth More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Starting off with the positive: the receptionist was very nice and accommodated us kindly. Negatives: On the way to the room, the hall way are dirty, elevator is dirty. We walk in the room, we find same thing, floor is not clean and dusty. The mattress was horrendous, as soon as you sit on it, it sinks. My wife had... More

Was this review helpful? Yes 2
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear emilios77g, We are truly sorry to hear about this visit and your experience. As you can see from our other guest comments, this certainly is not the norm for us and we are absolutely horrified that this is the impression you have of our hotel. If you would be so kind as to contact us directly so that we... More

Mississippi
Top Contributor
118 reviews 118 reviews
35 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

I had almost a week to spend in Portsmouth at a technical event, so I knew choosing where I stayed would be a little more important than the usual one or two night stint. Overall, this place was a really good choice, and I would recommend it to just about any traveler (until something much better comes along). The room... More

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Lawrence H, Thank you so much for your review and for recognizing our Sheraton Club staff for their exceptional service. We are sorry the texting service didn't work as planned while you were here. It is a relatively new system for us, so we are still working out the kinks. We do hope you'll be back soon and thank... More

New York City
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

just completed a one night stay here and that was hard to come by as the hotel was sold out for the weekend. Persistence paid off as did points as they were getting $379/night here. Not surprising given how full the town was, but this property, while better than expected, is not a nearly $400/night property. It is, however, a... More

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Carinanne C, Thank you so much for your comments. We're so sorry that you had difficulty finding the place. With our address on Market Street and our entrance being on Russell Street, we can certainly understand the confusion. We are happy to hear that overall your visit was a positive one and that you would come back to see... More

Northville, MI
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We came to attend a family wedding and EVERYONE was staying here. So, we booked 3 rooms, one for us/separate rooms for our adult kids. 6:15pm Friday check-in was nightmare. Already running late for 6:15 rehearsal dinner which I told clerk at check in. Got to rooms to discover we received passkeys to only 2 rooms. Called down and were... More

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Katie_MV, We are truly sorry to hear that you were so disappointed by your visit. We care deeply about the feedback we receive from our guests and always strive to provide them with the best possible service before, during and after their stay. We would love to speak to you more about your concerns if you have the time.... More

Ulster Park, New York
1 review
5 of 5 stars Reviewed 1 week ago

The staff at the Sheraton are all fabulous! They are so accommodating. They are all eager to meet your every need. From the front desk, to the housekeeping, to the parking attendants, they were all wonderful. They went above and beyond. This is the fourth time we visited this hotel and we have always had this same great experience. In... More

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Richard J, Thank you so much for your kind words and the time you took in recognizing our team. We are so pleased to hear you'll be back again and we look forward to welcoming you then. With warmth, Sheraton Portsmouth More

1 review
5 of 5 stars Reviewed 1 week ago

I love this hotel. I came and didn't like my room placement, and they upgraded me to a nicer suit (granted the original room was the runt of the hotel, but nonetheless great service on the upgrade). Then I got back from a night out and asked the desk man Nathan if they had any of the delicious chocolate cookie... More

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Mike G, Thank you so much for your comments and for recognizing Nate for taking such great care of you. We look forward to your next visit to Portsmouth. Warmest Regards, Sheraton Portsmouth More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

Many of the staff were particularly helpful. At the front desk ask for Alexandra Carr. Alexandra was always eager to help with any questions or issues that we had. Alexandra knows the area and helped us throughout our stay. Many of the staff were also very helpful and eager to please including the bell hops, maids and bartender. The bartender... More

Was this review helpful? Yes
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review

Dear Greg D, Thank you so much for the great review. We're so happy to hear so many of our team members stood out and we hope we'll have a chance to see you again, soon. Warmly, Sheraton Portsmouth More

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Additional Information about Sheraton Harborside Hotel Portsmouth

Address: 250 Market Street, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Harborside Hotel Portsmouth 3.5*
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Also Known As:
Sheraton Portsmouth
Portsmouth Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Portsmouth #6 Romantic Hotel in Portsmouth #6 Family Hotel in Portsmouth
Hotel Class
Official Description (provided by the hotel)
Portsmouth Harborside Hotel is near the University of New Hampshire, shopping, dining, recreation and museums. Our accommodation has 13,000 square feet of event space for your next meeting or wedding. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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