I frequent North Conway often and decided to try the North Conway Grand. Check in was ok - then we got to our room which had such a horrible musty odor. It was a beautiful day so we opened the windows to air it out. We went to look at the pool area and it was so crowded that it... More

If you love to shop and have kids to entertain this is the place for you. The Grand Hotel has lots to entertain the kids and the outlets have a park inside so the young ones can take a break. I went with a girlfriend for a ladies weekend but will return with the kids. Take note as of July... More

Hotel was very busy when we stayed. We tried to check in at 3:30 but the there was a line of atleast 30 people waiting to do the same. We left and did some shopping at settlers green outlets and went back at 6pm with 3-4 checking in at the time. Outdoor pool was crowded with kids who were not... More

We recently stayed here for one night. The hotel was quite busy but it was the beginning of school vacation week. There were numerous activities for the young ones that my daughter loved and we loved it because it was free. She did some arts and crafts and later sat in the movie room to watch a movie. Both pools... More

I have stayed at this hotel 3 times for ski holidays. Good room size and amenities. Hotel pool can get crowded if school trips are there for the week. There are a number of restaurants nearby but a car is very useful. Rooms at the back seem to be less noisy. Restaurant and lobby staff very helpfull and friendly. More

Slow service, took longer then ever to check in. Then they give us a handicap bathroom that floods our room. Who wants to change rooms at 11 at night!! Not to mention no remorse or anything Never mind waiting around for the slow desk to switch you!! Ruined my vacation More

I booked a room for Sunday till Monday, got to Hotel at 4:00 p.m. which is check in time, I was told my room wasn't ready and wouldn't be ready for another 15 minutes and I would get a call on my cell phone. Two hours later I show back up to hotel without anyone calling me and finally room... More

Appropriately comfortable for a empty nest couple - appears great if you have kids! Also perfect for mall shoppers - we aren't - but those who did had armloads of bags, basically in the front yard of the hotel. Lots of ammeities - all being used by kids as we were there during the Canadian school holidays. There was an... More

This former Sheraton hotel is of a high standard. From the time we arrived this gave the impression of being a large luxury hotel. Reception efficient, friendly and helpful. We were directed to the free hot chocolate and hot cider. Really no significant criticisms of the place. Wide well lit corridors, large room decorated to a good standard. Restaurant and... More