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North Conway Grand Hotel

3.5 of 5 Route 16 at Settlers' Green Outlet Village, North Conway, NH 03860
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North Conway Grand Hotel
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North Conway Grand Hotel
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905 reviews from our community

Traveler rating
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    169
    61
    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Punta Gorda, Florida
Top Contributor
187 reviews 187 reviews
37 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Pro: Attractive lobby, quick elevator service, easy access to hotel, walking distance to outlet shops, great pools, some super attentive employees. Con: Cracked sink, over-aged furniture in room, 3 inches of standing water in tub when showering (reported, not fixed in 24 hours), lack of professional attitude with check-in staff. I will seek accomadations elsewhere next time.

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Scotland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We really enjoyed our stay here as part of a tour. It has a very relaxed and friendly feel to the place. The hotel has something for everyone. The large bears and moose in the reception area would undoubtedly appeal to children. The outlet shopping on the doorstep would to the adults. Our room was nice with all the expected... More

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Manchester, New Hampshire
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stay there 3 to 4 times a year. It is a great place to relaxe. Having the 2 pools and 2 hot tubs it you have the option of outdoors or indoors. The outside fire pit is a great place to sit by in the evening. Plenty of shopping for the shoppers. You can shop, relax and have lunch,... More

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West Yorkshire
Top Contributor
120 reviews 120 reviews
46 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I stayed here for 3 nights as part of a tour, very impressive hotel, situated on the extremities of an outlet village with lots (and really lots) of designer shops. We did not eat in hotel, and from hearing comments from others in our party glad we did not. We used swimming pool (outdoors, lovely and warm)... More

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Toronto, Canada
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Got to this hotel late afternoon and spent hours shopping and picking up excellent deals at the outlet mall nearby. Did not have time to use the pool but we did use the gym the next morning and it was very very clean and pleasant. Had a tasty, reasonable and romantic dinner at the Black Cap Grille across the road.... More

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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Am currently staying at this hotel and things just keep going downhill. Checked in and was told the king room we booked earlier this year was unavailable, so we were given a disabled king room. We made our way to our room and it was still as the previous occupants had left it. Went back to reception and the girl... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here one night a little over a week ago with a tour. The hotel is clean and comfortable but had a bad experience in the dining room. It seems a waitress and the manager were not getting along. You could over hear the discussion and the waitress mentioned how she served the manager drinks at her old job... More

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Norfolk UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Whilst visiting family we had a one night stopover in this hotel.Nice picturesque lobby area.Excellent room,very spacious with a vaulted ceiling.We ate out in the evening.Plenty of different restaurants to choose from.Had breakfast which was normal American fare.One toaster not working.Otherwise clean and comfortable if a little pricey as breakfast was not included in the roomrate.

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Luton
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed as part of a group. Large hotel with good facilities but service in the bar and restaurant in the evening was very poor, so much so we left and ate elsewhere. There isn't a lot of competition but this hotel should up its game as far as evening eating and drinking are concerned. There weren't enough staff to cope... More

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We clapped our hands! Top notch service and friendliness. They were able to accommodate a late arrival with no reservations and still followed up to inquire that our room met expectations. After a long day of driving they made us feel as if we just arrived home.

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srnhg, Owner at North Conway Grand Hotel, responded to this review

Thank you for being our guests at the North Conway Grand Hotel and writing such a great review. We are pleased to hear that our staff, our amenities, and the hotel itself met/exceeded your expectations. We hope that you were able to enjoy the many features and amenities of our resort including: indoor pool, Jacuzzi, sauna, game room, exercise room,... More

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Additional Information about North Conway Grand Hotel

Address: Route 16 at Settlers' Green Outlet Village, North Conway, NH 03860
Location: United States > New Hampshire > White Mountains > North Conway
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — North Conway Grand Hotel 3.5*
Number of rooms: 200
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Also Known As:
Grand Hotel North Conway

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