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Best Western Red Jacket Mountain View Resort

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Best Western Red Jacket Mountain View Resort
Route 16 North Conway, NH 03860
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Three-story Hotel set on a 40-acre estate adjacent to US 302 & NH 16, near Mount Cranmore.
No Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant No Room Service Swimming Pool
Check Rates and Availability: $211 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 54 traveler reviews
  • What to Expect:
    • 3.5 based on 31 reviews Rooms
    • 4 based on 31 reviews Service
    • 3.5 based on 33 reviews Value
    • 3.5 based on 32 reviews Cleanliness
    • 4 based on 5 reviews Pool

Reviews of Best Western Red Jacket Mountain View Resort

( 11-20 of 54 )
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3 of 5 stars
Cambridge, Massachusetts
May 14, 2008

My husband and I were wanting to escape for a weekend to an indoor water park. I googled to see if there were any in New England, and Kahuna Laguna/Red Jacket Resort was the first entry. It seemed like a perfect match: fun water park and in the White Mountains. We were expecting a huge water park (like those we're... more

Management response from
RedJacket021, manager

We regret you were not impressed with the size of our water park. We advertise Kahuna Laguna as a 40,000 sq. ft. water park (which it is). We were however, pleased to hear your reaction to the other features and staff at the Red Jacket Mountain View. We hope to have you as guests on another occasion.

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3 of 5 stars
Brunswick NY
May 4, 2008

I have mixed emotions regarding our recent stay at this North Conway hotel. The rate did include the new water park which is impressive (not quite to the scale of Lake George's Great Escape Indoor Water Park) but still filled with many activities. The park is new,clean and much fun for kids. The rooms, on the other hand are in... more

Management response from
RedJacket021, Manager

Thank you for your comments. I am sorry you felt the rooms were not renovated, but the rooms were recently renovated. I will note your opinion at our next staff meeting, including the need for luggage carts. I am glad you enjoyed the Kahuna Laguna Water Park.

May 1, 2008

We have been going to the Red Jacket for years and were anxiously awaiting the opening of the new water park. We tried to book previously, but were told that the water park entrance was an extra $40.00 per person, so we passed. We waited until water park tickets were included with the room (we paid $229.00/night). I don't know... more

Management response from
RedJacket021, Manager

Thank you for your insight into your experience at our new Kahuna Laguna Water Park. We are making adjustments as we experience new issues. We do prefer to error on the side of safety as opposed to being to lax.

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2 of 5 stars
north of boston
Mar 14, 2008
3/3 found this review helpful

i am a fifty yr.old woman and my husband is 53, with adult sons. to stay at the Red Jacket now with the new indoor water park is annoying to say the least. there are no peaceful moments in the hotel.maybe parents are not telling their children not to run and scream down hallways. i don't know.the once lovely huge... more

Management response from
RedJacket021, Manager

Now that we have the Kahuna Laguna Water Park available, it is attracting many children. As we face new situations, we are attempting to find new ways to deal with these issues that is amicable for both young and old.

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5 of 5 stars
new hampshire
Mar 13, 2008
1/1 found this review helpful

went to the hotel for a one night stay to try out the new waterpark. Everything we expected and more. Our children had a blast and my husband and I also had a good time. Thier were four big water slides a kiddie area with slides, a wave pool which we thought was alot of fun. In the wave pool... more

Management response from
RedJacket021, Manager

Thank you for the overwelming vote of approval. Yes, we do supply life jackets and swim diapers. This way you can be sure everything is safety and clean.

Mar 10, 2008
1/1 found this review helpful

My family just returned from a weekend stay and I would like to say that my twelve year olds enjoyed the water park and game room. What I would like to say is there appears to be a heavy fee surrounding this and the clerks must certainly be "commissioned" because there is a lot of nickel and diming when it... more

Management response from
RedJacket021, Manager

We are glad to hear that your daughter enjoyed the Kahuna Laguna Water Park. I am not sure what you mean by nichel and diming. None of our "clerks" are on commission and all our packages are set rates that all our Agents have. I will review this to see if there are any discrepancies. Thank you.

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2 of 5 stars
mantonev
Feb 19, 2008
2/2 found this review helpful

We've been coming here for years because it's a great place for the kids (esp the Alcove or Loft rooms!) so when we heard the water park was opening we booked for Feb/school vacation week. WHAT A WASTE! For almost $500 a night, the park is not more than a few slides a small wave pool that the kids can... more

Management response from
RedJacket021, Manager

I am sorry for the confusion with your Kahuna Laguna Water Park Package. You can now get the package for only one night if you would like. The $40 charge, is Al Carte and not the package price. As for as no jumping, this is a rule at every pool available to the public.

Jan 1, 2008
5/5 found this review helpful

This was the tenth Thanksgiving we have spent at the Red Jacket, and unfortunately is probably the last. When our family first started visiting the Red Jacket around Thanksgiving, the place was a bustling, charming hotel with a family feel. We loved the manager's reception before Thanksgiving and of course the beautiful holiday decorations that went up the day after.... more

Management response from
RedJacket021, Manager

Obviously, there were a lot of problems while the construction period was developing and ongoing. We do apologize for the inconveniences caused by the construction, but some things just couldn't be avoided or anticapated. The good news is that the construction is complete and all is good.

Nov 20, 2007
3/3 found this review helpful

We booked through expedia, about $150 a night for mountain view. For North Conway defenitely a "resort" style property set on a large piece of land, unlike most other hotels of the area. Check in and service was very friendly, we got a VCR/DVD player installed after we asked. Rooms and hotel are somewhat dated, but expected for a rural... more

Management response from
RedJacket021, Manager

Thank you for your kind words. We do try to make your stay as pleasant as possible. Your right, hopefully by summer time we will have most of the kinks out of running the Kahuna Laguna Water Park. The room renovations will be finished too.

Nov 12, 2007
1/1 found this review helpful

my wife and i went n.conway for some shopping. we made no reservations, hoping to find something when we got there.i picked up a travel guide at one of the stores.on my second phone call i found b.w. red jacket. the person i spoke to was pleasant and helpful she did inform me of the construction going on but that... more

Management response from
RedJacket021, manager

You were so right about the opening date of our water park. We opened Kahuna Laguna in February 2008. N Conway received record amount of snow in the winter of 2008. Happy to read you enjoyed your time with us. Parking is now easier and more accessible to resort entrance. Please stop in again if you find yourself in the...

Reviews of Best Western Red Jacket Mountain View Resort

( 11-20 of 54 )
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Address: Route 16, North Conway, NH 03860