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Red Jacket Mountain View Resort & Water Park

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2251 White Mountain Highway, Route 16, North Conway, NH 03860
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Story Land & Water Park!
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Red Jacket Mountain View Resort & Water Park
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Red Jacket Mountain View Resort & Water Park
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1,063 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
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Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

10 of us booked a stay in January, not knowing what to expect. Turned out to be a fantastic couple of days. Grandchildren loved the water park. Clean and great supervision by staff. My daughters are teachers and focus on jobs well done. Speaking about well done jobs, they also raved about craft staff. Grandchildren had a blast making masks.... More 

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Ruth R, Thank you for your "Book It now!" review of the Red Jacket Mountain View. We are glad to hear that everyone had a great time. Thank you for the special acknowledgement of the activity staff, and the water park staff. Tiki mask are a big hit along with Kite Making which we are doing this morning appears to... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was so much fun! We didn't use the water park, we didn't even need to. They have a ton of kids activities, toasting marshmallows, stories, painting, a playground, a wonderful outdoor pool, horse carriage rides! We only stayed one night and I wish I had stayed many more. When I return to North Conway I will definitely be staying... More 

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Arianna K, Thank you for letting us know about your most recent stay at Red Jacket Mountain View. "Tons of Fun" seems to sum you 1 night excursion. We are glad to hear that you were able to enjoy all of the activities that we offer. Thanks for the acknowledgement of the great food and attentive servers in the dining... More 

Massachusetts
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We've stayed here several times - it's our go-to hotel when we visit Story Land. This is the first time we've reserved a first-floor room in the front of the hotel and we'll definitely do it again. It offered a lovely view and plenty of space for our eight-year-old son to run around on the lawn. We love the water... More 

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Leah B, Thank you so much for being a loyal guest and we love that we are your go to hotel for Storyland. First floor Mountain view rooms are definitely a good choice to be able to run on our sprawling lawn. Also as a guest here at the Red Jacket Mountain View you have access to our sister property... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The rooms are nice and the refrigerator is helpful. The water park is great and there is also a large heated pool. My kids loved that the hotel roasted marshmellows for them most nights (weather permitting). That was above and beyond and we were very thankful.

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Srk1ght, Thank you for taking the time to tell us about your stay. We are super excited to hear that you and your family enjoyed the hotel and water park. Our nightly campfires sure are a big hit, who doesn't love roasting a marshmallow and drinking lemonade. Hopefully we will have less rain for the rest of the summer. Look... More 

Portland, Maine
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We recently stayed in the hotel while there was a wedding party staying there as well. The young folks in the wedding party were, as the hotel managment put it, "over drinking". Needless to say nothing was done by the management to curb the noise or party atmosphere and the entire hotel, which was mostly young families, were treated to... More 

Was this review helpful? Yes 3
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

totravelisfun, I appreciate your email and your review here on Trip Advisor. I am truly sorry that you did not have a good experience and your feelings about the hotel and how it is managed, and also not satisfied with the compensation that was provided. I do however want to correct you on some inaccuracies in your post. 1) No... More 

Auburn, Massachusetts
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful location for two day stay. Brought grandchildren to Storyland which is only a few miles away. Rainy day was no problem as the resort has an indoor water park. Wife and I agreed that we'd make this a destination for the views and the indoor waterpark alone. Outdoor pool has a mountain view. We arrived and originally booked a... More 

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Tom O, Thank you for taking the time to tell us about your recent trip with the Grandchildren. We are glad we were able to complimentary upgrade you to one of our family alcove rooms. They are most popular accommodations in the main part of the hotel. Love hearing that you enjoyed the views and the hotel as a destination.... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Town house very well located , clean , spacious , nice interior design .Water park great , outside heated pool clean and clear .EXCELLENT front desk service definitively was worthed to drive down from Montreal. No stress , no pressure , we will come back Red Jacket !

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Carmen S, Thank you for taking the time to let us know about your most recent stay in one of our townhomes. You put a smile on the teams face with your review and we are all proud of being part of the Red Jacket Resorts Team!!!! No stress, no pressure is what it is all about. We look forward... More 

Berlin, Berlin, Germany
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked the water pack package which included access to the water park and breakfast. It was mid June so the hotel was very quiet and we had the luxury of having the amenities almost to ourselves. Initial impressions were a little underwhelming, the entrance area is not clearly signed and parking was around the rear. However, all the hotel... More 

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Gareth P, Thank you for taking the time to talk about your most recent stay at the Red Jacket Mountain View Resort. We are thrilled to hear that you had a nice time at the resort and enjoyed the outdoor pool and Kahuna Laguna. You are correct Mid-June is a quiet time in the Mt. Washington Valley and a great... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The location was great. Close to everything North Conway has to offer yet secluded enough to feel private. We booked via an on-line, third-party site with the expectation the water park and breakfast were included. Once we arrived, we learned the water park was $20/day for each of us and that breakfast is included only if you book through the... More 

Was this review helpful? Yes 3
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Kerry H, Thank you for taking the time to let us know about your most recent stay. I can understand your frustration with 3rd party travel agents online. Truth be told the best way to book is through the resort directly on our website or through our reservations office. Even if you are able to find a better rate online... More 

Tewksbury, Massachusetts
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

As we all know North Conway NH is a quaint little town that time has forgotten, and this is a good thing. I love that there is no pressure, no hurry up and wait. This is a great place to go if you want to get away from it all. I have been a customer of Red Jacket now for... More 

Was this review helpful? Yes
Jon S, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review

Spcledtnta, Thank you very much for being a loyal Red Jacket guest for the last 17 years. We truly value your business and appreciate the detailed comments regarding your most recent stay. Over this past winter we installed new flooring in our pet rooms that is tile to look like hard wood flooring. We truly apologize for not clearly explaining... More 

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