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Best Western Red Jacket Mountain View Resort


Hotel class 3.0 of 5
Route 16, North Conway, NH 03860
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Reviews you can trust

60% Recommend
3.0 of 5 stars 90 reviews
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By trip type
All (90)
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2 of 5 stars
Queenie_B1   14 contributions
Kingston, Ontario
Oct 8, 2009 | Trip type: Couples
2/2 found this review helpful

We stayed at this hotel for 3 nights, having stayed there several years ago. On registering, we were told that it would cost us an additional $25 PER PET for our stay. We had expected to pay $25 extra and could understand the fee to cover extra vaccuming, deoderizing, anti-flee treatment .... but with two dogs, what was the extra... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are so sorry that we were unable to meet your expectations and take you comments very seriously. We do charge for each pet, each pet stay is different and the stipulations often change once a pet owner arrives at the resort. Fortunately you have great pets and there were no...

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5 of 5 stars
lbrtdc   1 contribution
USA
Oct 8, 2009 | Trip type: Family

My family and I stayed at the Red Jacket for a weekend late winter/early spring 2009. We were anticipating having lots of fun at the water park, Kahuna Laguna. What we did not expect was what a great overall weekend we had because the hotel catered so well to young families. The rooms were clean and neat. The rooms were... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are so pleased we were able to meet and hopefully exceed you and yours expectations. We are so happy that you were able to enjoy the fine amenities we try so hard to provide for all of our guests. It's really gratifying when guests like you say these kind words...

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1 of 5 stars
nandover   3 contributions
nandover
Sep 3, 2009 | Trip type: Family
1/1 found this review helpful

I recently stayed at the Red Jacket and it is not worth the money. In addition, the resort doesn't publicize the fact that their in door water park is an additional $80.00 per day for a family of four. That brings a stay at the hotel to almost $400.00 per day. I made my reservation on line and through a... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! My apologies for the issues your family encountered during your recent visit to the Red Jacket Mountain View Resort and Spa. With the water park, we are very sorry for the confusion on pricing, we do have the guest pricing listed on our web site. I'm glad we were able to...

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2 of 5 stars
luvaruba10   1 contribution
massachusetts
Sep 1, 2009 | Trip type: Family
1/1 found this review helpful

My family & I just got home from a 2 night stay here. I have to say, the room wasn't that great. Our room was located on the top floor and it was the last room down the hall. Upon opening the door to the hallway, you were hit with a terrible smell (I thought it was musty..my husband said... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! So happy your family was able to enjoy the Kahuna Laguna Indoor Water Park. Our apologies for the location of your room and the odors you encountered, we certainly take the housekeeping of our resort very seriously and unfortunately the cleaning solutions do present vapors that bother some individuals. In addition,...

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3 of 5 stars
WHTMT_NH   17 contributions
New Hampshire
Aug 29, 2009 | Trip type: Family
1/2 found this review helpful

Waterpark is great for the kids to spend all day. Rooms on the other hand are nothing to talk about. They gave us the furthest room way, why I have no idea when there were lots of other rooms closer available. The walk to the room was a good distance from the lobby and parking lot too. Inside the room... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are so happy you and your children were able to enjoy your time in the Kahuna Laguna Indoor Water Park. Our apologies for the location of your room and unfortunately that can happen when we randomly assign rooms during a peak business period. We continually make improvements to our resort...

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3 of 5 stars
dinanicj   9 contributions
Boston, Massachusetts
Aug 21, 2009 | Trip type: Family
1/1 found this review helpful

The Red Jacket had everything a family could need ("Family" is keyword - I would not recommend to anybody without kids...it was very kid centric). Outdoor pool, indoor waterpark, a game-room, two restaurants (including a great breakfast buffet), room service, plus a good location and great views. The rooms were a decent size, but the bathrooms were extremely small. They... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are very pleased your family was able to enjoy the many amenities we are able to offer at our family friendly resort. Our apologies for the room noise and bed condition not being up to your standards during your stay and I assure you we are addressing these areas. We...

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4 of 5 stars
Hotelman09   6 contributions
massachusets
Aug 18, 2009 | Trip type: Family

I love'd the red jacket resort it was an awesome stay.Okay so first off room awesome it had a loft and it was nicely air conditioned no noise from upper floors very nice sleep.Second of all pool was nice not too big just right there was an indoor and outdoor with two hot tubs indoor.Okay third dining was nice resort... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! Thank you for your kind words and we are so happy you and your family enjoyed your visit to our resort. We make every attempt to exceed our guest’s expectations and provide the finest guest service possible. We look forward to being your resort destination in the future and please feel...

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4 of 5 stars
wizard9999   9 contributions
Needham
Aug 16, 2009 | Trip type: Family
1/1 found this review helpful

I stayed there with my family and 2 other families. In general, the place is not bad. Its kept very clean. Very close to everything you want to be. The food for breakfast and dinner was pretty good - no problems there. A few things that rubbed me off the wrong way - No one at the front desk informed... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are very pleased your family was able to enjoy their visit to our resort and our apologies for the misunderstanding on the special rate. We did conduct a mass mailing targeting a particular guest demographic that did not reach all guests and we would hope to reach everyone’s demographic in...

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1 of 5 stars
kristip77   1 contribution
maine
Aug 13, 2009 | Trip type: Family
1/1 found this review helpful

I draw the line at dirt. It doesn't have to be a palace, and I don't need fancy furniture or room service...but I want to stay in a hotel that is clean. This was far from it. Our beds were made like it was someone's afterthought...sheets not tucked in at the bottom. There was mold on the shower curtain, hair... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are very sorry that we were unable to meet your standards and I assure you we take housekeeping very seriously at our resort. We want to thank you for your feedback. Please feel free to contact me at your convenience and allow us an opportunity to make this right. Sincerely,...

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2 of 5 stars
samsadieMaine   2 contributions
Maine
Aug 10, 2009 | Trip type: Family
1/1 found this review helpful

I love North Conway and have stayed here before with weekend shopping. I love the edition of the pool. We requested a room close to the pool. They stuck us in the basement area. Was not realpleased. I'm glad it was for only one night. The breakfast buffet is well worth it! Would recommend finding a newer room...Not in the... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are so sorry you were booked in a room that was not to your liking and we certainly try to accommodate each guests needs. That sometimes can be difficult during peak business periods, although we always strive to exceed guest’s expectations. We hope to have another opportunity to be your...

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Best Western Red Jacket Mountain View Resort Also Known As

  • Best Western North Conway
  • Red Jacket North Conway
  • North Conway Best Western
Address: Route 16, North Conway, NH 03860