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All 25 North Conway hotels

White Mountain Hotel and Resort

3.5 of 5 Resort   |   At Hales Location, 2560 West Side Road, mail: P. O. Box 1828, North Conway, NH 03860
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White Mountain Hotel and Resort
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Ranked #4 of 25 hotels in North Conway
Certificate of Excellence 2013
A recent review
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505 people have reviewed this hotel

Traveler rating
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162
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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essex
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a difficult one for me to write as my daughter had a great birthday here 2 years ago and wanted to come back again for her birthday. Sadly, it was not so memorable. We were just due to stay 3 days but extended it by 4 days eventually. I called and advised that the booking seemed to be... More

Was this review helpful? Yes 3
Standish, Maine
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a review for the dining room of the hotel as we were there for Sunday Brunch only: We have been here several times for the breakfast buffet on Sunday mornings and we really enjoy the food, it is always very tasty and there is quite an assortment to choose from. We have never had a waitress that has... More

Was this review helpful? Yes 4
Carol S, Owner at White Mountain Hotel and Resort, responded to this review

Thank you for taking the time to write your review of Ledges Restaurant and please accept my personal apologies for your inconvenience. I am sorry to read that you experienced less than exceptional service in the dining room. I can assure you that Customer Service is our #1 goal, however, it does not sound like we met those goals during... More

Grantham, United Kingdom
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a great stay here, but there were a few negatives. The room was ridiculously hot, in February, and we had to sleep with the window wide open and the heating off, not great when you have damp ski gear in the room. The family rooms were quite small for a week with very little hanging or storage space.... More

Was this review helpful? Yes 4
Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I apprciate your review and thank you for taking the time to write. I am sorry that you were not entirely pleased with our decor and the continental breakfast. I can assure you we are taking steps to improve the breakfast experience and your feedback is very much appreciated. The decor is consistent with our traditional "Colonial" style of decor,... More

Hong Kong, China
Top Contributor
61 reviews 61 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

My first impression was excellent , great location lovely views and a relatively modern hotel . But after staying a single night my view changed . Impossible to sleep with the noise from the ineffective aircon . At breakfast we restricted to the incl continental which consisted of virtually nothing . Waitress very inconsistent in service , some of family... More

Was this review helpful? Yes 6
Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I appreciate your review and am so sorry to read that we did not meet your expectations on our level of service. Pride in work and Customer Service are our #1 goals, and your comments are not a reflection of this commitment. I can assure you this has been addressed, and that it will not occur in the future. If... More

Boston
Top Contributor
80 reviews 80 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I was originally supposed to stay with a friend but ended up taking my kids instead. I was impressed with how friendly the staff was upon our arrival. We spent a lot of time at the pool and the hot tub, which had a great view. The continental breakfast the next morning was really impressive as there were a lot... More

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Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I apprciate your time in writing your review. and will share your kinds words with our Team. Looking forward to seeing you again. Regards, Carol Sullivan More

Massapequa N.Y.
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for four nights and found the facility and our room to be very clean and comfortable. We especially liked the quiet and scenic mountain location. So many places in North Conway are located on the busy highway and this was a refreshing change. The complimentary continental breakfast was very satisfactory and nicely served in the beautiful dining room.... More

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Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I thank you for your review and am happy that you enjoyed your stay and the tranquil beauty of our location. We are just minutes from North Conway Village, but I agree it feels like we are in a very remote mountain setting. The views of Mt.Cranmore and Mr. Kearsage from the Dining Room are really one of a kind.... More

Connecticut
Top Contributor
74 reviews 74 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went here the end of March and had a wonderful stay. The hotel was of historic charm. The rooms were beautiful and comfortable. They were clean and very nicely decorated. We had a room overlooking the circular drive which was as lovely as the views from the other rooms. We didn't use the pool but it was heated during... More

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Carol S, Owner at White Mountain Hotel and Resort, responded to this review

Thank you for your very kind review. I am pleased to read that you enjoyed your stay and look forward to your return visit. Regards,Carol Sullivan More

Meath
Top Contributor
152 reviews 152 reviews
57 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love going to this Hotel.The beds are very comfortable. The outdoor pool and jacuzzi are very clean.The staff are very friendly. It is very clean with beautiful views and an open fire. I'm never disappointed.

Was this review helpful? Yes
Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I appreciate your remarks about the cleanliness of the propety, the pool and jazuzzi amenities and the staff. We very much appreciate the feedback, and I will share this with our team. Regards, Carol Sullivan More

Millville, Massachusetts, United States
Top Contributor
75 reviews 75 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed here several times. The service is good, the rooms were clean and well maintained. It is close to shopping in North Conway, but tucked off on a road parallel to the main drag so very private with beautiful views of the mountains. Splurge and eat dinner in the Ledges restaurant. Well worth it. The a.m. breakfast (included)... More

Was this review helpful? Yes 1
Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I appreciate your review and thank you for your kind words. I am sorry to read about your bromine allergy, and wish we had an alternative here, but unfortunately there is not. We look forward to seeing you again soon. Regards, Carol Sullivan More

New England
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our second time staying at this charming resort. Two years ago we stayed for a few days in the fall. This time, we headed up for a mini-getaway weekend. We were so pleased to see that the food quality remains very high, the hotel desk staff are attentive and knowledgable and friendly, housekeeping is great, and the maintenance/facilities... More

Was this review helpful? Yes 1
Carol S, Owner at White Mountain Hotel and Resort, responded to this review

I appreciate your very honest and thorough review and your comments are very much appreciated. Your feedback on our guest rooms is apprecaited,and will be shared with the proper management staff. Your kind works regarding amenities, food, dining experience and guest room cleanliness will e shared with our team More

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Additional Information about White Mountain Hotel and Resort

Also Known As:
White Mountain Hotel North Conway
White Mountain Hotel
White Mountain Resort
Address: At Hales Location, 2560 West Side Road, mail: P. O. Box 1828, North Conway, NH 03860
Phone Number:
Location: United States > New Hampshire > White Mountains > North Conway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in North Conway
#4 Family Hotel in North Conway
#4 Romantic Hotel in North Conway
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — White Mountain Hotel and Resort 3.5*
Official Description (provided by the hotel):
Three-diamond resort located just minutes from North Conway Village in North Conway, NH, yet provides a panoramic, one of a kind mountain setting. Located at the base of White Horse Ledge, 80 Deluxe rooms include double pillow top mattress, high thread-count sheets, deluxe bedding, flat panel TVs, DVD/VCR, refrigerators, free wi-fi, Aveda amenities, and more. Cliff and mountain views are available, as well as deluxe guest rooms and luxury suites. Ledges dining room provides panoramic mountain views along with award-winning cuisine and excellent service. In 2012, Executive Chef Josh Farrington is the proud recipient of the ACF "Chef of the Year" award. The cozy Tullamore Tavern offers casual dining in a comfortable and relaxed setting. Amenities include on-site private massage room, golf, tennis, year-round outdoor heated swimming pool, Jacuzzi, workout facilities, game room, fire pit, gift shop, Finnish Saunas, hiking and biking trails, walk to Echo Lake and more. Available for leisure travel, family reunions, weddings, elopements, showers, corporate meetings, executive retreats, anniversary parties, birthday celebrations and more. ... more   less 
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