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Baymont Inn & Suites West Lebanon

2.0 of 5
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45 Airport Rd, Lebanon, NH 03784 (Formerly Airport Economy Inn)
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Baymont Inn & Suites West Lebanon
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Ranked #6 of 7 Hotels in Lebanon
A recent review
5 of 5 stars reviewed 4 weeks ago
Cj S Boston, Massachusetts
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321 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Baymont Inn & Suites West Lebanon
See the most recent reviews
Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 5 weeks ago

We noted that a leaking toilet which wouldn't properly flush had apparently caused water to leak into the adjoining room and got our luggage and clothes wet. We called the front desk and requested someone come up to examine the items which had gotten wet, in case an insurance claim needed to be filed. The front desk clerk responded, "What... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear DRMARLOWE, I personally apologize for the situation, and am looking into the matter myself. Thank you for your feedback. Sincerely GM More 

Travelers are raving about these Lebanon hotels

Nashville, Tennessee
1 review
3 of 5 stars Reviewed June 23, 2015

This is a relatively old hotel, with all that entails: the paint is worn, the drains are slow, the AC strains a little, and the rooms have a slightly musty odor. The staff is friendly, and did a fine job cleaning; they just have an uphill battle to maintain the place. Breakfast is mostly sweet breads (muffins, donuts, fresh waffles,... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear B1234YSwilliamh, We appreciate your staying with us and your review. We are glad you enjoyed our breakfast, and more importantly your mentioning that the staff is friendly, and we keep the place clean. Thank You GM More 

Greenfield, Massachusetts
1 review
2 of 5 stars Reviewed June 11, 2015

I was so happy when I learned that this was a Wyndham property when I booked my room because I have come to expect Wyndham to have great hotels. This should not be a Wyndham property. It's more like a super 8 or hotel 6 property. Have you seen this place?

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear bonnie126, We are sorry the hotel did not meet up to your expectations. We thank you for your feedback. GM More 

1 review
2 of 5 stars Reviewed June 2, 2015 via mobile

We stayed here for two nights ...after the first night I found two bedbugs on the bed that my sons were sleeping on..I went to the front desk and told the lady at the desk she mentioned that she would change my room.She changed my room later on down in the evening...I was very disgusted and would not recommend this... More 

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Deedij, We apologize for the experience you had during your stay at our hotel. We are taking immediate steps to take care of the issue. Regards GM More 

2 reviews
5 of 5 stars Reviewed May 28, 2015

I stayed at this hotel the first week of November, went there on a business trip and was very pleased with my stayed, I had a big room overlooking the entrance, at first I thought it was going to be a problem, but the place was extremely quiet. I think the best thing about this hotel is that is close... More 

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear GOTFAN1, As you have rightly mentioned, our location is very convenient to the airport and the shopping area. We appreciate your 5 star review, and look forward to hosting you again at our hotel. Regards GM More 

Ogden, Utah
1 review
5 of 5 stars Reviewed May 27, 2015

Very nice for price paid. It is not a 5 star by any means, but was clean, and the bed was comfortable. There was an issue with the internet, but overall stay was good.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear 55ruselll, We sincerely appreciate your 5 star feedback of our hotel. Yes we agree that we are not a 5 star hotel, but getting a 5 star review from guests like you makes us feel like we are giving the best possible service and value to our guests. We hope to see you again soon. Regards GM More 

South Yarmouth, Massachusetts
1 review
3 of 5 stars Reviewed May 14, 2015

Excellent value! Almost half the price of a similar hotel nearby. Nothing fancy, a little dated, but clean and more than adequate.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear michaelmW3046IP, "Clean and more than adequate".....That means a lot to us as quoted in your review. We also appreciate your giving us 5 stars for location, and more importantly, "Value". Regards GM More 

Lebanon, New Hampshire
1 review
1 of 5 stars Reviewed April 24, 2015

The room was old and dated. The room was small and too much furniture to even move about. The internet did not work. Employees sleeping on couch in lobby with dog running around free.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Michael F, Thank you for sharing your experience so that we can benefit from your perspective of our hospitality and services. Know that your voice is very important to us and we are addressing each of the concerns that you've raised in an effort to improve upon the guest experience. GM More 

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