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Baymont Inn & Suites West Lebanon

2.0 of 5
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45 Airport Rd, Lebanon, NH 03784 (Formerly Airport Economy Inn)
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Baymont Inn & Suites West Lebanon
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Ranked #5 of 7 Hotels in Lebanon
A recent review
4 of 5 stars reviewed 1 week ago
Paul B Sutton, Vermont
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302 reviews from our community

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116
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
  • All months
    (302)
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    (50)
  • Jun-Aug only
    (93)
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Lebanon, New Hampshire
1 review
1 of 5 stars Reviewed 1 week ago

The room was old and dated. The room was small and too much furniture to even move about. The internet did not work. Employees sleeping on couch in lobby with dog running around free.

Review collected in partnership with Baymont Inn & Suites

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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I was doubtful as my GPS brought me down a very crowded "miracle mile" off the main highway (Yes lots of eating places, as others have said), but this Hotel is up an adjacent road, well away from the noise and traffic. It was easy to find, easy access to the highway to get to the hospital, a big, clean... More 

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GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear KDI2013, We could not have described the features of our hotel in a better way. The quiet location, but still convenient to the hospital, restaurants, and the highway at a reasonable price. That tells you a lot about the Baymont Inn and Suites, West Lebanon, NH. Regards GM More 

Burlington, Vermont
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First off, let me start by saying that the rooms were clean and well taken care of, but worn. The bed was comfortable and had one of the updated white down alternative comforters, which is so much nicer than the floral polyester things that you see at most budget hotels. When we arrived to check in there were two young... More 

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GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear JenVT802, Thank you for choosing our hotel for your stay. We have noted the points you have brought up about the front desk staff, and are addressing the issues with them. We appreciate your feedback, and will use it to train our staff. Regards GM More 

Southern NH
1 review
3 of 5 stars Reviewed 2 weeks ago

Pretty good one night stay, except for the low pitch noise or vibration from somewhere very close to my room. Made sleeping a bit fitful.

Review collected in partnership with Baymont Inn & Suites

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GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear James T, Thank you for your feedback. We are looking into the noise you have mentioned in your review. Regards GM More 

Woodberry Forest, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 23, 2015

Arrived at desk and waited at least 30 seconds before being acknowledged. this was due to the fact that the receptionist was texting. When I checked out I had to wait while the receptionist finished her personal phone call. Room 408 or 409. I forget which has a leaking commode. We will stay Fireside Inn next time and forego the... More 

Review collected in partnership with Baymont Inn & Suites

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GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Clyde F, We appreciate your feedback. We apologize that you had to wait 30 seconds to check in and also wait for check out. Personal calls and texts are absolutely not encouraged. Our guests and customer service are top priority. Your feedback helps us identify and fix these kinds of issues. Thank You GM. More 

Derby
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2015

stayed in room 217(thought was renovated-not!!! dirty parking lot +cig butts on each side of entry door. this room was old and dated

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Jeff P, We appreciate your feedback, and do take all feedback seriously. We have noted the issues you have brought up, and making sure to fix them ASAP. Thanks GM More 

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