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Baymont Inn & Suites West Lebanon

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45 Airport Rd, Lebanon, NH 03784 (Formerly Airport Economy Inn)
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Baymont Inn & Suites West Lebanon
Best prices for: 1 room 1 guest
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Ranked #5 of 7 Hotels in Lebanon
A recent review
4 of 5 stars reviewed 5 days ago
VermontLinda Vermont
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296 reviews from our community

Traveler rating
    44
    94
    87
    39
    32
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116
71
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
  • All months
    (296)
  • Mar-May only
    (44)
  • Jun-Aug only
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    (45)
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Woodberry Forest, Virginia
1 review
2 of 5 stars Reviewed 4 days ago NEW

Arrived at desk and waited at least 30 seconds before being acknowledged. this was due to the fact that the receptionist was texting. When I checked out I had to wait while the receptionist finished her personal phone call. Room 408 or 409. I forget which has a leaking commode. We will stay Fireside Inn next time and forego the... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Clyde F, We appreciate your feedback. We apologize that you had to wait 30 seconds to check in and also wait for check out. Personal calls and texts are absolutely not encouraged. Our guests and customer service are top priority. Your feedback helps us identify and fix these kinds of issues. Thank You GM. More 

Derby
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

stayed in room 217(thought was renovated-not!!! dirty parking lot +cig butts on each side of entry door. this room was old and dated

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Jeff P, We appreciate your feedback, and do take all feedback seriously. We have noted the issues you have brought up, and making sure to fix them ASAP. Thanks GM More 

Salinas, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This hotel is just the very basic. It fulfilled our need as a warm place to stay while visiting family. The room was clean and comfortable. The breakfast offered in the morning was fine. Other amenities such as USA Today, warm cookies, and pop corn were much appreciated. The public areas are worn, and not the cleanest, but the front... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Jill S, We appreciate your mentioning a whole list of positive factors at our hotel including cleanliness, comfort, good breakfast and the popcorn in the lobby. We hope to get a better overall rating from you on your next visit with us. Regards GM More 

Massachusetts
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you like smokey, dirty, unkept places this is the spot for you! The pictures are not accurate. We could not stay and pleaded with Orbitz for a refund which they gave us. Spend the extra $30 and cross the river to White River Junction, plenty of hotel choices there.

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear travelallthetime2010, We take all feedback seriously, and are looking into the issues you have brought up. We are working on fixing them. Regards GM More 

A TripAdvisor Member
1 of 5 stars Reviewed February 19, 2015

Owner doesn't want to spend any money to improve living conditions at this place. Breakfast items are old I would not recommend this place to anyone.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
GM_CustomerService, Guest Relations Manager at Baymont Inn & Suites West Lebanon, responded to this review

Dear Guest, We rarely get a review like this one. We apologize for the inconvenience you had during your stay with us. Regards GM More 

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