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Days Inn Lebanon/Hanover

2.0 of 5
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135 Route 120, Lebanon, NH 03766
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Days Inn Lebanon/Hanover
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Ranked #7 of 7 Hotels in Lebanon
A recent review
3 of 5 stars reviewed 2 days ago
fireguy1989 Vernon, Vermont
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201 reviews from our community

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    57
    36
    26
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91
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vernon, Vermont
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here one night while my wife was inpatient at Dartmouth Hitchcock Medical Center. Very convenient to hospital (2 miles), and they do offer a discount to family members of patients, which was very much appreciated. The facility is undergoing renovations, so there are some inconveniences. When I arrived at 7:30 in the evening, the lobby felt like it was... More 

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Edison, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

Booked on website site unseen, when I got there the landings for all exterior room exits were removed and the hotel was under major renovations. The town of Lebanon had a water restriction (not Days Inn Fault) but it was handled poorly. All that was done was some bottled water was brought in. In the morning for breakfast NO Coffee,... More 

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear donaldc668, We sincerely apologize for the inconvenience you faced during your stay. This "city water" situation was a rare event, and we feel bad it happened during your stay. We hope you stay with us again on your next visit to this area. Regards GM More 

Travelers are raving about these Lebanon hotels

Merrimack, New Hampshire
1 review
2 of 5 stars Reviewed 2 weeks ago

Older building in need of upgrades. Construction in progress. Rooms need new interiors rugs, furniture and bath . Locks on door were questionable as to security. No elevator. We emdured our stay. Internet was very interrmitent.

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear G2567QQrobertm, Thank you for your feedback. We are taking care of the issues you have brought up during our upgrade process. Hope you will visit us again soon, and see for yourself, the upgrades and will review us again with a 5 star feedback. Regards GM More 

Otisfield
1 review
2 of 5 stars Reviewed 3 weeks ago

My room was so hot. the AC did not cut it. The windows only opened 6". It was not comfortable until 4AM. Upon leaving I let the front desk know and they did not even say I am sorry. Littlw chance I will return.

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear M7995OWbarbarab, Thank you for sharing your experience so that we can benefit from your perspective of our hospitality and services. Know that your voice is very important to us and we are addressing each of the concerns that you've raised in an effort to improve upon the guest experience. GM More 

Bristol, Vermont
1 review
3 of 5 stars Reviewed April 16, 2015

The hotel was under construction at the time of my stay. I wished I had known this before I paid over $150 for a 2 night stay

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear Jessica L, Thank you for your feedback. We hope you visit us again to see how the renovation is making our hotel one of the best places to stay in the Lebanon/Hanover area of New Hampshire. We appreciate your giving us 4 stars on sleep quality, and assure you, we will try to earn an overall 5 star review... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 4, 2015

My husband and I were there because I had surgery at Dartmouth. When we arrived the woman checking us in was very rude. I have never played for my stay at check in but we paid for our two night stay then. When my husband went back to the hotel after my surgery the key to our room would not... More 

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear Tiffany Briggs, First of all, on behalf of the entire team at my hotel, I apologize for the experience your husband had to go through with the whole key and checkout issue. I personally am going to get to the bottom of this, talk to the staff and get back to you. If I were in your place, I... More 

Montreal
Top Contributor
54 reviews 54 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed March 30, 2015

I needed a place to stay after a long drive and I stopped here. In fairness, the place is under renovations, which appear mostly outside. I definitely would recommend them considering renovations from the inside too. The lobby smelled of..... 20 year old smoke. It's as if they permitted smoking inside the lobby 20 years ago and the smell is... More 

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear kabecker, As you have rightly mentioned, we are upgrading our hotel, and the way we are proceeding is so as not to disturb our guests while we are refurbishing our rooms and exterior. Hopefully you will visit again in a few days and see the difference for yourself. it will definitely be a pleasant surprise. Regards GM More 

Milton
1 review
3 of 5 stars Reviewed March 28, 2015

Overall OK but the place is old and in need of renovation. Refrigerator stopped working and had to be replaced with one from another room. Toilet sometimes would not stop running. Bathroom sink drain was partially clogged. Heat was inconsistent with setting. Continental breakfast in lobby was decent. Staff was friendly and helpful, refrigerator issue was taken care of promptly.

Review collected in partnership with Days Inn

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear Richard S, We apologize for the inconvenience you had to face during your stay, but appreciate your mentioning that the issues were taken care of and staff was friendly. We do appreciate your feedback. Regards GM More 

Johnson, Vermont
1 review
3 of 5 stars Reviewed March 28, 2015

The facility's location, close to a major medical facility and the management's reduced rate for the patient and family members is a commendable and greatly appreciated.

Review collected in partnership with Days Inn

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GM_CustomerService, Guest Relations Manager at Days Inn Lebanon/Hanover, responded to this review

Dear Lois f, We rarely get the term "commendable" in a review, and we sincerely appreciate that along with the fact that you gave us 5 stars for Value. location and Cleanliness. Thank you for choosing our hotel conveniently located near the Dartmouth Hancock Medical Center. Regards GM More 

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