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Holiday Inn Express Keene

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175 Key Rd, Keene, NH 03431
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Holiday Inn Express Keene
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189 Reviews from our TripAdvisor Community

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Niskayuna, New York
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel provided us with exactly what we needed for an overnight in Keene, NH. I generally avoid Holiday Inn Express because they are priced higher than other chains. However, when I called, I got the AAA rate, which brought the cost to the same or less than other chains in the area. The room had all we needed. It... More 

Helpful?
Thank TravelingLily2014
Rio de Janeiro, RJ
Level Contributor
73 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed November 21, 2015

Many times I read people complaining about chain hotels but the standards they provide are almost always a safe bet. Everytime I spend some time in small town USA depending on unknown brands hotels and motels I always find myself enjoying the return to the safety of chain hotel’s standards. Here you have a spacious room with every convenience item... More 

Helpful?
Thank FredBueno
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you for your response to our survey. All responses are valuable as they help us see what we are doing right and how we can improve. We strive to give all guests a great experience and we are glad to see we met your expectations. Again, thanks for your survey responses, we look forward to seeing you again soon.... More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed November 20, 2015 via mobile

The room was expensive for the awful beds. Very uncomfortable. We had two small children so it was tight. We had originally brought a pack n play for our daughter to sleep in. The front desk attendant said they have a crib they would bring to the room. But they didn't have any sheets. Untold there was a fee for... More 

Helpful?
Thank Katie S
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you for your response to our survey. All responses are valuable as they help us see what we are doing right and how we can improve. We strive to give all guests a great experience and we are sorry for any inconvenience you may have experienced during your stay. Again, thanks for your survey responses, we look forward to... More 

Southern Tier NYS
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 26, 2015

We found the hotel clean, quiet, and comfortable. An employee named Dylan took time from his break to show us what door to use in the back of the hotel. He explained where the elevators and stairs were, then took more time to recommend local restaurants and give us directions. The breakfast was good- we would certainly stay here again.

Helpful?
Thank VegGardenPro
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you for your response to our survey. All responses are valuable as they help us see what we are doing right and how we can improve. We strive to give all guests a great experience and we are glad to see we met your expectations. Again, thanks for your survey responses, we look forward to seeing you again soon.... More 

Plymouth
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 20, 2015

I have stayed at other Holiday Inn Express locations and was very pleased with the quality of the room and the upgraded decor. The bed was very comfortable and the linens were very clean. The staff from the front desk to the very busy breakfast crew are pleasant, polite and efficient! The breakfast selection included eggs, sausage, bacon, pancakes, cereal,... More 

Helpful?
Thank Plymouthchick
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you for your response to our survey. All responses are valuable as they help us see what we are doing right and how we can improve. We strive to give all guests a great experience and we are glad to see we met your expectations. Again, thanks for your survey responses, we look forward to seeing you again soon.... More 

New York
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 11, 2015

We stayed here for three nights from October 8th thru the 11th. The three nights ranged from $109 to $276. Yes, a Holiday Inn Express. The building appears to be wood frame construction and you could hear everything going on in the adjacent room and rooms above us. I am hard of hearing and I could clearly hear when the... More 

Helpful?
Thank kevin2844
IHGCare, Guest Relations Manager at Holiday Inn Express Keene, responded to this review

Dear kevin2844, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and cleanliness. However, we’re sorry we fell below your expectation regarding the noise. We will look into this concern. We take all reviews positive and negative very seriously, and... More 

Acworth, Georgia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 3, 2015

After traveling for almost a week for business we were exhausted. Not only was this a clean, comfortable hotel, they had hot cider for guests and the staff was absolutely great! I would definitely stay here again. The location was also perfect.

Helpful?
1 Thank 81Abbott
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you for your response to our survey. All responses are valuable as they help us see what we are doing right and how we can improve. We strive to give all guests a great experience and we are glad to see we met your expectations. Again, thanks for your survey responses, we look forward to seeing you again soon.... More 

Sao Paulo, SP
Level Contributor
105 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed September 30, 2015

All front desk team works in a polite, professional and friendly manner. All the housekeeping staff works hard every day to keep the hotel impeccable. The responsible for the breakfast keeps everything clean and full all the time. The rooms are great, smell clean Perfect bathroom Everything in the room worked. A/C perfect Great TV channels, I am fan of... More 

Helpful?
Thank GELCJR
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you for your response to our survey. All responses are valuable as they help us see what we are doing right and how we can improve. We strive to give all guests a great experience and we are glad to see we met your expectations. Again, thanks for your survey responses, we look forward to seeing you again soon.... More 

Binghamton, New York
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed September 13, 2015

It was great having a sofa and the bed was comfortable. The breakfast, although self serve was more than adequate. However the room was not cleaned the second day, I am crippled, asked for a room on the first floor, and , though they were far from full,got a room on the second floor. I also found a teething ring... More 

Helpful?
Thank pkibbee
Geo L, Front Office Manager at Holiday Inn Express Keene, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Geo Latta More 

Buffalo, New York
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 9, 2015 via mobile

Although the hotel looked older from the outside, the interior was remodeled and inviting. Our room was very nice, it was clean and super quiet, even the appliances and cooling were unobtrusive. We also enjoyed the variety of foods at the breakfast bar and the staff was friendly. A quality experience.

Helpful?
Thank Iris W
Mayur P, Manager at Holiday Inn Express Keene, responded to this review

Thank you Iris for taking the time to let us know what you liked about your recent stay with us. We hope to see you soon in the future. More 

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