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Holiday Inn Express Keene

2.5 of 5 175 Key Rd, Keene, NH 03431
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Certificate of Excellence 2014
Holiday Inn Express Keene
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Holiday Inn Express Keene
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162 reviews from our community

Traveler rating
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    60
    28
    6
    6
See reviews for
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50
17
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beccles, United Kingdom
Top Contributor
140 reviews 140 reviews
64 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 22, 2014

This is typical of Holiday Inn Express hotels – in a good way! It is clean and well organised and the reception is friendly and efficient. Our room was a good size and well decorated and furnished; there were lots of big towels and lots of toiletries; the bed was big and very comfortable. There was no traffic noise or... More

Was this review helpful? Yes 1
Allison Park, Pennsylvania
2 reviews
1 of 5 stars Reviewed October 21, 2014

We made reservations 7 months in advance for a wedding. When we arrived, they gave us a double room when we reserved a king room. When we went to the desk the desk the representative just wanted to argue about how wrong we were to believe we booked a king size room. We were walking out when another representative said... More

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Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review

Joan, Thank you for choosing the Holiday Inn Express Keene. I apologize for any inconveniences you experienced while staying at our property. Our goal is to provide a positive memorable experience for every guest; we clearly fell short in this instance. Occasionally our reservation systems do not communicate properly causing discrepancies. I sincerely apologize for this and if you would... More

Leominster, Massachusetts, United States
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 14, 2014

I have stayed here numerous times when visiting nearby relatives. Very dependable and very friendly, professional staff. Easy to get to despite being away from immediate downtown Keene. Lots of shopping, eating options. Easy access to all nearby roads.

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Honesdale, Pennsylvania
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 6, 2014 via mobile

Very clean room/bathrooms. Staff was very friendly. Decent free buffet style breakfast. Bed was extremely comfortable. The only downside was probably the pool.....though it was vey clean it was pretty chilly, Almost to the point it wasn't enjoyable. And was a little disappointed it didn't have a hot tub and/or sauna. But other then that it was great! Didn't check... More

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UK
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed September 24, 2014

Typical modern Holiday Inn Express, which would have been good but for discovering, as we went to turn in at midnight, that the bed sheet had not been changed from the previous occupants and was unwholesomely stained. As the whole point of us staying in the hotel for the night was to sleep in a clean bed, the hotel failed... More

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review

Thank you for your honest feedback; we appreciate you taking the time to let us know how we're doing. We apologize that we failed at meeting your expectations during your recent visit. Our Executive Housekeeper has been informed of the occurrence and will make sure the damaged sheets are kept out of circulation. We hope you're able to visit us... More

Tampa, Florida
Top Contributor
50 reviews 50 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 16, 2014

I have stayed at many Holiday Inn Express hotels around the country. This one did not seem up to the standards of many others I have stayed in. Perhaps it had been converted from another name to a Holiday Inn Express. The layout appeared different and the rooms were not as comfortable. The beds in particular were not near the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Keene, responded to this review

Dear Mrharley, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with the condition of our hotel. We are constantly working on improving the quality of service we provide and your feedback will... More

new york
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 16, 2014

Nice Hotel located outside of the main part of town, but near shopping and eating locations. In a town the size of Keene, not very much is out of town, but you may need a gps or map to locate it since it is not near the main road. The facility is very good and the breakfast is typically good... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review

Thank you for choosing to stay with us during your recent visit to Keene and for the 5-star review of your experience. We're happy to hear that you enjoyed our friendly staff, well-appointed facility, and convenient location. We value your business and hope to host your next visit to the area. Best, Meghan Morey, GM More

New Haven, Connecticut
1 review
2 of 5 stars Reviewed September 14, 2014

I stayed here for a Saturday night for a wedding. There were many weddings going on and the hotel was completely booked (luckily I booked in advanced). We were disappointed with the loudness of others and cleanliness, although cleaner than most hotels, the ice bucket smelled like vomit. The toilet ran and the heater smelled burnt. The beds were okay,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Keene, responded to this review

Dear blondepowers, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and... More

New York City, New York
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 1, 2014

We've stayed here several times. It's affordable, clean, comfortable, convenient location to Keene State College and the town, staff are friendly and breakfast is included. What more could you ask for?

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1 review
5 of 5 stars Reviewed August 31, 2014 via mobile

Stayed with you and a Days Inn, there was no competition for you. Will not stay there again will use you exclusively. What they served for breakfast was disappointing, yours beats theirs hands down. Keep up the great work

Was this review helpful? Yes
Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review

Thank you for choosing to stay with us and for sharing your experience with us and with the TripAdvisor community. We're pleased to hear that you enjoyed your visit and that we've earned your return patronage in the future. We value your business and look forward to hosting your next visit to Keene. Best, Meghan Morey, GM More

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Additional Information about Holiday Inn Express Keene

Address: 175 Key Rd, Keene, NH 03431
Phone Number:
Location: United States > New Hampshire > Keene
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Keene 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Keene Hotel Keene
Holiday Inn Keene
Keene Holiday Inn Express

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