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Holiday Inn Express Keene

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175 Key Rd, Keene, NH 03431
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Holiday Inn Express Keene
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Holiday Inn Express Keene
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174 reviews from our community

Traveler rating
    66
    66
    29
    7
    6
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48
52
19
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bath, Maine
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

great condition express better shape than some regular brand names. walking distance to down town Elm Street brewery which had a great happy hour good beers and nice food. half price wings during happy hour

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Somerville, Massachusetts
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel itself was very nice but often loud.Slamming doors and flushing toilets make it difficult to sleep. When we arrived, the staff was friendly and open to any questions we had. They chatted and gave some great insight into the local area and restaurants. The hotel served a buffet style breakfast daily and Judy is the highlight of this... More 

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Katy, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my 4th time to stay at this location-Every time its a excellent experience starting the minute I walk in the door until I check out 5 days later-----the staff is attentive & extremely kind---breakfast is fantastic !!!! The lady that handles the breakfast I think her name is Judy-is great-all of the items are hot & plenty are... More 

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed April 13, 2015 via mobile

I reserved two rooms for one night, April 11. There was no hot water to take a morning shower. I stopped by the front desk on my way out to speak with the staff. A staff member at the desk was preoccupied and indifferent, and gave no explaination. My minimum expectation is a clean, comfortable bed and a hot shower.... More 

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Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review

Dear Mark, Thank you for your business and for taking the time to share your experience. Please accept my sincere apology regarding the hot water issue and your uncomfortable guest room. We appreciate you bringing this to our attention as we just had a brand new hot water tank/system installed last week. Our maintenance team has contacted the installer to... More 

Bradford, Massachusetts
Top Contributor
113 reviews 113 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 4, 2015

Nice place, could use some minor touch-ups but otherwise in okay shape. Check in was quick but staff seemed a bit distant. Did not get recognized as a HIE member. Room was fine, nice and quiet. I took advantage of the workout room in the morning and got in a nice run on the treadmill. Pool was also refreshing.

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RI
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

We stayed overnight here while on a ski vacation. Room was clean and comfortable, well equipped with towels, toiletry etc. Lots of noise from the next room and the room across the hall, families on vacation with an open door party. Surprised and happy that they were quiet by 10:30 so no problem. Breakfast was ok. My only comment is... More 

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Boston, Massachusetts
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 17, 2015

My wife, children and I have stayed here several times of the past few years for nearby skiing. We return to the Holiday Inn Express in Keene, NH for the following reasons: 1. Price 2. Free breakfast 3. Clean rooms and common areas 4. Friendly staff 5. Indoor pool 5. The beautiful downtown of Keene. On this visit, we only... More 

Was this review helpful? Yes 6
Connecticut
Contributor
17 reviews 17 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 14, 2015

We had occasion to stay at this hotel while on an overnight in Keene, and it couldn't have been a better choice. The hotel and room were updated, very clean and comfortable. The staff were very pleasant and efficient, and the included breakfast in the breakfast room was delicious and with much variety. The breakfast hostess was efficient and very... More 

Was this review helpful? Yes 2
Brooklyn, New York
Top Contributor
86 reviews 86 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 11, 2015

We stayed 2 nights while our son interviewed at Antioch University of New England. Hotel is within 5 minutes of Antioch, downtown Keene and Keene State College. The hotel was a bit dated but it was clean and the front desk folks very friendly and helpful. There's and indoor pool-we didn't use it but it was decent sized. The breakfast... More 

Was this review helpful? Yes 2
Denver, Colorado
Contributor
20 reviews 20 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 3, 2015

Room was clean with the expected amenities including in-room refrigerator and free wifi. Stayed 3 nights and housekeeping did not clean the room on 1 day - we did not contact the front desk regarding this issue since it was late when we returned to the room. Complementary breakfast was limited, lots of kids in the morning, so I never... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Keene, responded to this review

Dear Michael P, I appreciate you taking the time to write our property a review. It is good to know that you found our rooms clean and comfortable. However, kindly accept my apologies if you found your breakfast experience to be sub par. We take all comments negative or positive very seriously and your feedback will help us improve to... More 

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