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All 6 Keene hotels

BEST WESTERN PLUS Sovereign Hotel

3.0 of 5 Hotel   |   401 Winchester St, Keene, NH 03431
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Ranked #4 of 6 hotels in Keene
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Cynthia H Richmond, Vermont
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170 people have reviewed this hotel

Traveler rating
    64
    56
    29
    12
    9
See reviews for
47
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37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Richmond, Vermont
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago NEW

I liked this little hotel. I had seen from reviews that they were renovating. Heh, it happens and since when do we ever sleep in the lobby, or really use it for anything? Change for the better doesn't happen overnight. The front desk staff were warm and sincerely welcoming. Questions were not an imposition. Smiling was sincere. My room was... More

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for the awesome review. We are glad you had the opportunity to enjoy all our accommodations. We hope on your next trip you can stay longer, see you then. More

Holyoke, MA, United States
1 review
4 of 5 stars Reviewed 1 week ago

The people were very helpful and accommodating. The room was well designed with plenty of well placed outlets. One thing that's sometimes a problem. The outside was a little off-putting because of construction in the entrance. Once they finish the construction it should be very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for taking time to write a review on TripAdvisor. We apologize for any inconvenience our renovations may have caused you. We are currently updating our lobby, and breakfast area. The renovation fortunately does not effect any other areas of the hotel. We hope you come soon to enjoy our new lobby, and breakfast area. Thanks again, see you... More

Portland, Maine
1 review
5 of 5 stars Reviewed 3 weeks ago

With monthly meetings in Keene, NH, this has been my choice for stay. The service and details to the customer's needs are prompt and always with a smile. The GM Mr. Mayur Patel and evening assistant have always greeted the customers checking or checking out. The only issue is that because they are going through a current renovation it may... More

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for the amazing review we love to hear from our loyal guests. We pride ourselves on leading the industry in customer care, and our staff will always go out of their way to help you. Thanks again see you soon. More

Newington, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Usually a nice place to stay, but presently under extensive renovation. So if you are faint of heart, you may want to reconsider this time around. Call ahead would be my suggestion to save yourself a headache.

Review collected in partnership with Best Western

Was this review helpful? Yes
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for taking time to write a review on TripAdvisor. We apologize for any inconvenience our renovations may have caused you. We are currently updating our lobby, and this renovation fortunately does not effect any other areas of the hotel. We hope you come soon to enjoy our new lobby, and breakfast area. Thanks again, see you soon. More

Akron, Ohio
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

The worst hotel I've ever been to. When I arrived I immediately found blood on the sheets and the house keeper blamed my business partner and I for it even though we had just checked in. The front desk has horrible customer service and does not know how to handle any situation. Also, they say they have free wifi but... More

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KTBESTWESTERN, General Manager at BEST WESTERN PLUS Sovereign Hotel, responded to this review

I am sorry to hear you were not 100% satisfied with your past stay. I urge you to call me personal as I have mentioned before. I am confident my personal elucidations will convince you to return to our hotel. I assure you we will provide a pleasurable hotel experience. More

Antrim, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Had a very good time, the room was much larger and nicer than expected, Excellent restaurant, had a very nice dinner and the free breakfast was really good. Took advantage of an excellent pool in the middle of winter, what more can I say, great value for a very reasonable price.

Review collected in partnership with Best Western

Was this review helpful? Yes
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for the fantastic review. We are excited to hear you enjoyed your past stay. We hope to see you again soon. Thanks again. More

Boston, United States
1 review
4 of 5 stars Reviewed March 10, 2014

The hot breakfast bar needs some attention. I don't know what kind of eggs they use but they are nasty, only scrambled available. No home fries and the breakfast was only served till 9:30. That's pretty early to end breakfast. Paper plates and plastic utensils.

Review collected in partnership with Best Western

Was this review helpful? Yes
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for the review. We are disappointed you were not totally satisfied with your past stay. We always welcome constructive feedback, and only hope you stay with again so we can give you a wonderful hotel experience. More

United States
1 review
3 of 5 stars Reviewed February 24, 2014

The hotel itself was fine. Clean, kids loved the pool and the convenience of the restaraunt was nice. The hotel really pushed the fact that a full hot breakfast is included. The breakfast was a continental breakfast and a bowl of hard boiled eggs. Strange and no other hot, cooked items included. They should have just said continental breakfast to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for you review. We apologize for not exceeding your expectations with our Full Hot Breakfast, which includes not only a continental breakfast, but scrambled eggs, pancakes, breakfast meats and a variety of other options. We hope to see you again soon so we can exceed your expectations. More

East Haven, United States
1 review
5 of 5 stars Reviewed February 21, 2014

Had a wonderful time trail access right from the hotel the room was very comfortable the staff was very pleasant and helpful. The breakfast was wonderful a very large a changing variety of food. Beautiful fitness room and a beautiful pool.

Review collected in partnership with Best Western

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

We are glad to read you enjoyed your trip. We are very accessible to the snowmobile and ATV trails, the main trail abut our property. Thank you very much for the review, and we hope to see you soon. More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

Very good location (next to the main road), big parking lot, comfortable rooms and nice complimentary breakfast included in the morning. Highly recommend the hotel for this price it is an excellent value. Keep up the great work!!!

Was this review helpful? Yes
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review

Thank you for the fantastic review. We agree, we are the best value in town! As you mentioned our location is convenient to all the local attractions. We hope to see you again soon. More

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Additional Information about BEST WESTERN PLUS Sovereign Hotel

Also Known As:
Best Western Keene
Keene Best Western
Address: 401 Winchester St, Keene, NH 03431
Phone Number:
Location: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Keene
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Sovereign Hotel 3*
Official Description (provided by the hotel):
Currantly under renovation for lobby and breakfast area..Till april 30.2014 ... more   less 
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