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All 6 Keene hotels

The Lane Hotel

3.0 of 5 Hotel   |   30 Main Street, Keene, NH 03431
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The Lane Hotel
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88%
Ranked #1 of 6 hotels in Keene
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Dan D Woonsocket, Rhode Island
  • Reviews (135)
  • Photos (37)
  • Amenities
  • Q&A
  • Room tips (47)
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135 people have reviewed this hotel

Traveler rating
    77
    43
    9
    4
    2
See reviews for
33
58
5
16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Any
English first
Woonsocket, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was originally supposed to stay at the Marriott next door but they were overbooked and sent me to The Lane Hotel. I'm very glad that I was sent to The Lane as it was one of the best hotel experiences I've had in a while. It was clean, modern, and the staff member I dealt with (Karen) was excellent.

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Dan, Thank you for your recent stay with us and for the 5-star rating on TripAdvisor. We're happy to hear that your visit to our property was one of the best hotel experiences you've had in a while and that you enjoyed our modern decor and friendly staff. We appreciate your feedback and will be sure to pass your compliments... More

Keene, New Hampshire
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

the hotel was orginally a department store that was on multiple levels (old stores like Macy's etc. used to be like this) It was renovated and is now a small boutique hotel located in downtown Keene, NH (home of the Famous Pumkin Festival-was featured on HGTV and holds the title for most lighted carved pumkins in the Guiness book of... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Charlene, Thank you for choosing to stay with us and for taking the time to write a thorough review of your experience. We're pleased to hear that you enjoyed our historic architecture and quaint downtown Keene location. We appreciate your 5-star recommendation to the travel community and hope you'll make us your home away from home in Keene. Best, Alex... More

Boston, Massachusetts
Top Contributor
100 reviews 100 reviews
23 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed June 18, 2014

I just couldn't because of the cleanliness or actually lack of it in the room. The location is great and it's in an old building but has been updated very nicely. The rooms are spacious and the decor is very nice as well. The lobby is cozy and the staff is friendly. The free happy hour in the evening is... More

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for your recent stay with us and for offering valuable feedback. We appreciate your compliments regarding our spacious accommodations, friendly staff, and complimentary happy hour; however, we sincerely apologize for the housekeeping failures you experienced during your visit. I gave a copy of your comments to our housekeeping team and will use them as a training opportunity to... More

Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 13, 2014 via mobile

Hotel advertises itself as a boutique hotel - it is NOT! Have just spent 2 weeks travelling around New England staying at a different hotel each night, and this was by far the worst of all. Service poor, cleanliness poor, facilities poor, complimentary breakfast poor. Hotel checkin staff not at all helpful - I had to ask where the lift... More

Was this review helpful? Yes 2
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for your recent stay with us and for offering valuable feedback. I sincerely apologize for the service and housekeeping failures that you experienced during your visit to our property; we take customer service and cleanliness very seriously and hold our hotel to the highest standards in this regard. This was unfortunately not evident during your stay with us,... More

New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 5, 2014

Have stayed here a number of times now since my daughter attends Keene State down the road. The rooms are really good sized and comfortable. The bed - and this is always a key to me - is firm and comfortable with ample pillows and bedding. The room furniture is also comfortable and the bathrooms good sized and well stocked.... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for your repeat patronage of our hotel and for taking the time to review your recent stay with us. We're pleased to hear that you've consistently enjoyed our comfortable accommodations, manager's receptions/complimentary breakfast, and friendly staff. We're happy you've made us your home away from home in Keene and we look forward to hosting your next visit! Best,... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014 via mobile

We stayed at the hotel while competing in a Tough Mudder event. The hotel was very accommodating and friendly. The staff went out of their way to ensure a great stay. They happily supplied extra towels to clean off the mud. They even extended their complimentary happy hour because we were running late coming back from the event. It was... More

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for choosing to stay with us during your Tough Mudder and for taking the time to review your experience for TripAdvisor. We're happy to hear that all of your needs were accommodated during your visit and that you'll definitely be coming back. We value your business and look forward to hosting you again. Best, Alex Bates, GM More

1 review
5 of 5 stars Reviewed May 22, 2014 via mobile

I stayed one night here, it was so great! We got such good service, shout out to Briana, that we will most certainly visit here again if in the area. The building has a great rustic flare but the rooms are very modern, big, comfortable. We didn't feel like just a number here, there's only 40 rooms so it's small... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Jenna, Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're happy to hear that you enjoyed your stay and that we were able to make you feel at home during your visit to our property. We'll be sure to pass your compliments along to the staff, especially Briana. We... More

Macedon, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
3 of 5 stars Reviewed May 13, 2014

Rooms were nice and spacious. Breakfast was average (pastries were a bit stale). We were busy so we missed the complimentary cocktails. Parking is convenient but a bit removed from the hotel so be prepared when bringing baggage.

Was this review helpful? Yes
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for your recent stay with us and for offering valuable feedback. I apologize for the disappointing pastries but am pleased to hear that you had a nice stay overall. We hope you'll give us the opportunity to host you again so that we may provide you with a 5-star stay. Best, Alex Bates, GM More

Center Tuftonboro
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2014

We arrived several hours prior to check in but the kind hotel staff checked us in an hour early - as soon as the room was "approved" by housekeeping. Our room overlooked Main St. and was charming, clean with nice amenities. The high ceilings made the room feel spacious. The entire hotel felt very European. Great location! The only complaint... More

Was this review helpful? Yes 1
Brunswick, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2014

Had a great time at Hotel--room was clean and comfortable--check in time is of 3:00 PM appears to be strictly enforced--enjoyed 6:00 to 7:00 PM social time in lobby--good location for shopping downtown and many restaurants close to Hotel

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for your recent stay with us and for the 5-star review on TripAdvisor. We're happy to hear that you had a great time at our hotel and that you enjoyed everything that downtown Keene has to offer. We appreciate your business and hope you'll make us your home away from home in Keene. Best, Alex Bates, GM More

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Additional Information about The Lane Hotel

Address: 30 Main Street, Keene, NH 03431
Location: United States > New Hampshire > Keene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lane Hotel 3*
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Also Known As:
e f Lane Hotel
e f Lane Keene

37 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Newly renovated and under new management, this boutique hotel in beautiful Downtown Keene, New Hampshire offers forty well-appointed rooms housed in Main Street's E. F. Lane Block. The building's long standing traditions are passed on to its uniquely styled accommodations to create an unparalleled experience.Within walking distance to over 30 locally-owned restaurants and shops, The Colonial Theatre & Keene State College,The Lane Hotel, An Ascend Collection hotel, is your perfect choice for accommodations in beautiful Downtown Keene. ... more   less 
Number of rooms
40

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