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The Lane Hotel

3.0 of 5 30 Main Street, Keene, NH 03431
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Certificate of Excellence 2014
The Lane Hotel
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The Lane Hotel
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160 reviews from our community

Traveler rating
    86
    53
    10
    5
    6
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40
63
9
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Osprey, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

We (4 to 8 of us) routinely stay at The Lane Hotel when we have our annual Keene meeting and routinely get THE BEST service ALWAYS!!! Unfortunately the restaurant is not theirs.. there are other restaurants to enjoy in the area within a short walk. These people have consistently given us great attitudes from the time we walk in to... More 

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Connecticut
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a getaway for our sons 21st B-Day. We got the two level suite. It was very nice. We travel often and this hotel definitely hit the mark. The room was very nice and big. The bathrooms were also very nice. The staff was also very helpful. While we were there the elevator had a problem, but the manager... More 

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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

After my very disappointing visit in November, my husband and son gave the hotel a second chance in January. They had an entirely different experience, especially with the front desk. This time around, the front desk was attentive and helpful, offering a perfect suggestion for a dinner restaurant and a complimentary drink at the hotel. In this case, giving the... More 

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 1 week ago

My experience with this hotel has been nothing short of awful. When I arrived at the hotel I was told that my room was not ready, after a 2 hour wait I was finally able to enter my room. I tried to visit the restaurant downstairs and it was closed at 10:00 on a Saturday. I have since been checked... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Though the room was gorgeous, this hotel and their staff was horrible. I should have known they were going to be horrible when they attempted to draft my account weeks before I checked in. the night of check in, i was not able to check in until 2 hours after "check in time" though they had already drafted from my... More 

Was this review helpful? Yes 3
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Lane Hotel in Keene and for taking the time to share your experience. As we pride ourselves on delivering exceptional service, I am dissapointed to hear that we did not provide this for you during your stay. Please accept my sincere apology regarding the troubles you encountered while visiting with... More 

Massachusetts
Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time I had been to the Lane since the EF had been dropped, and first time in a room here. My Girlfriend and I made last minute reservations for the night before Valentines Day due to having to cancel our Valentine's Coast Trip with the approaching storm. We booked the two floor loft suite for one night and loved... More 

Was this review helpful? Yes 2
Saint Paul, Minnesota
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for 2 nights back in November. The hotel is right in the middle of town, and must have been recently remodeled. The room was very nice that we stayed in; beds were comfortable, the bathroom was well appointed, and it was quiet for sleeping. The lobby is nice, albeit a bit small, but offers... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2015

Sun filled, huge, beautiful king bedded room in Keene, walking distance from Keene State. The Lane is a delightfully pretty hotel in the heart of the town center. Our third floor room was bright and warm, just what we needed to combat the cold outside. Simple breakfast provided in the lobby.

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Princeton, New Jersey
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 17, 2014

The Lane Hotel is a lovely in-town hotel with spacious rooms, very comfortable beds and a quirky but pleasant atmosphere. Although there is no restaurant on site, "Fireworks" is an adjacent venue that was very convenient and even delivered to your room upon request. Thanks to the stellar location, many restaurants are within walking distance, as well as quaint shops.... More 

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 9, 2014

It seems that everyone thinks they can renovate an old building and call it a "boutique" hotel but what they tend to forget is that it has to function like a modern property with old world charm. That means trained housekeepers who change the mattress pad with a giant stain on it and clean under the sink every now and... More 

Was this review helpful? Yes 2
Colwen_MGMT, General Manager at The Lane Hotel, responded to this review

Thank you for offering valuable feedback regarding your recent visit. We're disappointed to hear of the housekeeping failures you experienced during your stay. We'll share your comments with the housekeeping team and use them as an opportunity to improve. We value your business and hope you'll give us the opportunity to provide you with a 5-star stay in the future.... More 

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Additional Information about The Lane Hotel

Address: 30 Main Street, Keene, NH 03431
Location: United States > New Hampshire > Keene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lane Hotel 3*
Number of rooms: 40
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Also Known As:
e f Lane Hotel
e f Lane Keene

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