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Fairfield Inn & Suites by Marriott Keene Downtown

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30 Main Street, Keene, NH 03431 (Formerly The Lane Hotel)
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Fairfield Inn & Suites by Marriott Keene Downtown
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177 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Methuen, Massachusetts
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Overall experience was not what I expected from a Marriott affiliated hotel 1. Was not recognized as a Marriott Gold member. 2. Did not receive a phone call after check in to assure that all was find with the room, etc. 3. There were some small instances that took place such as - housekeeping left a cart on the elevator... More 

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Mississauga, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here 3 nights (June 23 - 26). Came up with the family as my wife had a 3 day conference in Putney, which meant I was on "Daddy" duties with my 3 and 1 year old daughters for 3 days! Pros: Location is in downtown. Keep in mind, Downtown Keene, is a few blocks (definitely not a big city)... More 

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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've stayed at several Fairfield Inns and various other Marriott properties before, and it is safe to say this location is tops. Never having been to Keene, I was obviously unfamiliar with the area but needed to book an overnight close to the college. Keene offers a few options for lodging, but I opted for the Fairfield due to the... More 

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Fort Worth, Texas
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This has to be one of our favorite hotels. It's and old converted department store so it has character! We stayed on LL which is the basement which didn't feel like a basement at all. The building has charm, the rooms were superb ours was a suite so plenty of room. We stayed 2 nights. Great breakfast and very helpful... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Sharron, Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. I'm happy to hear that you had an excellent stay and that all of your needs were accommodated during your family trip. We appreciate the kind words regarding our facility and staff and look forward to hosting your stay... More 

RI
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there rather than in the dorms for Keen State Orientation. We've stayed at the Holiday Inn Express in Keene which was nice but just an average hotel. The Fairfield felt like a boutique hotel rather than a chain, large room that was nicely decorated and very clean. Shower was unusual with no door so the floor got kinda... More 

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Milford, Connecticut
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife stayed at the old Lane Hotel for a wedding. We spent two nights one of the rooms with a loft. The room is worth the extra couple bucks if you like to spread out a bit. We did not have to watch tv in bed and the two bathrooms were convenient. The staff person at the front desk... More 

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Peaks Island, Maine
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The place has the feeling of an old boutique hotel, which is, in fact, its history. Staff were attentive, breakfast was superior, room was large, everything was well maintained, and downtown location was great. But it was strange that when I returned the second day, at about 7 pm, my room was not made up. The hotel did arrange for... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Arthur, Thank you for taking the time to share your feedback regarding your recent stay. I'm pleased to hear that our staff was very attentive and that you enjoyed our delicious breakfast. We pride ourselves on delivering exceptional accommodations and I am truly sorry that your room was not cleaned on your second night stay. I will personally speak... More 

Connecticut
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We arrived at this small hotel after driving past it a few times since the front blends in with the surrounding buildings. After checking in, we went up to our room which was stifling hot. The AC wouldn't turn on. The manager on duty apparently had to reset it. Thankfully we could open the windows a bit to cool the... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Diane, Thank you for your recent stay and for sharing your experience with us and TripAdvisor. We pride ourselves on delivering an exceptional stay and I am very disappointed to hear that we failed at this during your time with us. Please accept my sincerest apologies regarding the AC troubles you experienced. We have a detailed maintenance program, and... More 

Glastonbury, Connecticut
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here in April for a one night weekend stay. There was a lot going on in town, but the hotel always seemed quiet to us (except at breakfast). Our room, and our friend's room was just beautiful. The decor was sort of a cool mix of modern but traditional (a brick wall, black & white honeycomb tile in the... More 

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2 reviews
5 of 5 stars Reviewed May 26, 2015

My family had an enjoyable one night stay in this nice location in downtown Keene. It's a newer all brick building with nice features well suited to its history surroundings. The AARP discount paid for itself with this visit, considerably better than the AAA rate in this case.

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