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Fairfield Inn & Suites by Marriott Keene Downtown

#2 of 6 Hotels in Keene
Certificate of Excellence
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30 Main Street, Keene, NH 03431 (Formerly The Lane Hotel)
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Fairfield Inn & Suites by Marriott Keene Downtown
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Fairfield Inn & Suites by Marriott Keene Downtown
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161 reviews from our community

Traveler rating
    87
    53
    10
    5
    6
See reviews for
40
64
9
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Rumford, Maine
Top Contributor
117 reviews 117 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 10, 2015

We visited Keene on a Tuesday in February. Our expectations were high since we had a wonderful experience our first visit to Keene a year ago. The Lane did not disappoint! The front desk staff was friendly and helpful. They accommodated our request for a room facing the pretty and active Main St. (Note: Guests with sensitivity to noise may... More 

Was this review helpful? Yes 2
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear JandK1958, Thank you so much for all of your kind words regarding our staff and hotel. We appreciate you sharing your experience, and are happy that we could provide you with an A+ experience twice in a row! We look forward to seeing you again when your travels bring you back to the area. Best, Tracy Shemchuk, GM More 

Osprey, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

We (4 to 8 of us) routinely stay at The Lane Hotel when we have our annual Keene meeting and routinely get THE BEST service ALWAYS!!! Unfortunately the restaurant is not theirs.. there are other restaurants to enjoy in the area within a short walk. These people have consistently given us great attitudes from the time we walk in to... More 

Was this review helpful? Yes 1
Connecticut
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 26, 2015

This was a getaway for our sons 21st B-Day. We got the two level suite. It was very nice. We travel often and this hotel definitely hit the mark. The room was very nice and big. The bathrooms were also very nice. The staff was also very helpful. While we were there the elevator had a problem, but the manager... More 

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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2015

After my very disappointing visit in November, my husband and son gave the hotel a second chance in January. They had an entirely different experience, especially with the front desk. This time around, the front desk was attentive and helpful, offering a perfect suggestion for a dinner restaurant and a complimentary drink at the hotel. In this case, giving the... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

My experience with this hotel has been nothing short of awful. When I arrived at the hotel I was told that my room was not ready, after a 2 hour wait I was finally able to enter my room. I tried to visit the restaurant downstairs and it was closed at 10:00 on a Saturday. I have since been checked... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Ryan, Thank you for staying with us at The Lane Hotel in Keene. We appreciate you taking the time to offer valuable feedback regarding your stay. We do strive to provide the finest accommodations and service to every guest on every stay and I am very disappointed to hear that we did not achieve this standard during your visit.... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 18, 2015

Though the room was gorgeous, this hotel and their staff was horrible. I should have known they were going to be horrible when they attempted to draft my account weeks before I checked in. the night of check in, i was not able to check in until 2 hours after "check in time" though they had already drafted from my... More 

Was this review helpful? Yes 3
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Guest, Thank you for staying with us at the Lane Hotel in Keene and for taking the time to share your experience. As we pride ourselves on delivering exceptional service, I am dissapointed to hear that we did not provide this for you during your stay. Please accept my sincere apology regarding the troubles you encountered while visiting with... More 

Massachusetts
Reviewer
5 reviews 5 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 16, 2015

First time I had been to the Lane since the EF had been dropped, and first time in a room here. My Girlfriend and I made last minute reservations for the night before Valentines Day due to having to cancel our Valentine's Coast Trip with the approaching storm. We booked the two floor loft suite for one night and loved... More 

Was this review helpful? Yes 3
Saint Paul, Minnesota
Top Contributor
51 reviews 51 reviews
35 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 4, 2015

My wife and I stayed here for 2 nights back in November. The hotel is right in the middle of town, and must have been recently remodeled. The room was very nice that we stayed in; beds were comfortable, the bathroom was well appointed, and it was quiet for sleeping. The lobby is nice, albeit a bit small, but offers... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2015

Sun filled, huge, beautiful king bedded room in Keene, walking distance from Keene State. The Lane is a delightfully pretty hotel in the heart of the town center. Our third floor room was bright and warm, just what we needed to combat the cold outside. Simple breakfast provided in the lobby.

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Princeton, New Jersey
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 17, 2014

The Lane Hotel is a lovely in-town hotel with spacious rooms, very comfortable beds and a quirky but pleasant atmosphere. Although there is no restaurant on site, "Fireworks" is an adjacent venue that was very convenient and even delivered to your room upon request. Thanks to the stellar location, many restaurants are within walking distance, as well as quaint shops.... More 

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