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Fairfield Inn & Suites by Marriott Keene Downtown

3.0 of 5
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30 Main Street, Keene, NH 03431 (Formerly The Lane Hotel)
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1 room 1 guest
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Fairfield Inn & Suites by Marriott Keene Downtown
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186 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southern NH
Level Contributor
322 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
5 of 5 stars Reviewed yesterday NEW

Honestly, this isn't your typical fairfield inn by Marriott. This is a wonderful hidden gem of a boutique hotel that has a marriott name on it. We had a wonderful room for the night that overlooked the Square. Easy walk outside to numerous restaurants. Parking is a bit difficult so call ahead for the explanation on where to park. Definitely... More 

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Keene, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Recently moved to Keene. Hot water heater at home went out so we got a room at recently acquired downtown hotel. Previously The Lane Hotel. It's on Main Street in Keene. Room was clean and nicely decorated. Has feel of a private boutique hotel (which is suppose it was as the Lane. High ceilings. Small cozy bar in lobby and... More 

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South Freeport, Maine
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was a little hard to spot the hotel while driving along Main Street. Also the parking in a detached garage is a little hard to find. The location is nice and right in the middle of the center. Lots of restaurants within walking distance. Nothing great, except a better location than the other Marriott property in this town (Courtyard).

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Maine-ahh, Thank you for choosing us to host your stay to Keene, NH. We welcome your beneficial feedback regarding our location and parking garage and are disappointed to hear that they were challenging to locate. I will pass along your comments to my team, and use this as an opportunity to speak about providing our future guests with a... More 

Brooklyn, New York
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is located on Main Street in Keene. I guess that's why they can charge the highest nightly rates in the area. Great location, very spacious rooms, breakfast was good. There are three reasons I cannot give this hotel more than an average rating: The AC in the room was not reliable. Besides being set at a balmy 70... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear RDD57, Please accept my sincere apologies for the troubles you endured during your recent stay. We strive to exceed our guest expectations and would like you to be aware that this is far from our Brand Standards. Rest assured, I have spoken with my maintenance and housekeeping team, and are currently working on correcting this going forward. We understand... More 

Newark, Delaware, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed 2 days during the work week. Check in and out was easy with friendly staff. Staff also helpful when I thought I lost my cell phone which as it turns out was living in the bottom of a bag in my car. Interior design of the hallways was welcoming, colors and patterns complemented those within the room. Air... More 

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Thornhill
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Previously a downtown landmark hotel that's been done over to appear more like a Boutique Hotel which is a first for this chain that I have seen. A parking place in front of the hotel ( to register & unload luggage) can be the start of your challenges here as only regular street parking slots are available when neighborhood shoppers... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Sam, Thank you for your recent stay and for providing us with valuable feedback. As we pride ourselves on delivering 5-star accommodations and service, I am sincerely apologize for the service failures that you experienced. I can assure you that customer service is our top priority and I will be reviewing your comments with my staff and using your... More 

Concord, New Hampshire
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed for a quick one night visit. It was clean, well located in town & very nice. Better than a Super 8 or Holiday Inn, for sure, but not exactly high end. Which is fine. We stayed on the 4th floor, had great parking, the room was quiet. I'd stay again if I couldn't get a room at the... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear MartiniMagz, Thank you for taking a moment to share your experience with us. I'm pleased to hear that you enjoyed our clean accommodations, quiet guest rooms and convenient location. We take pride in delivering exceptional service, and hope you will give us another opportunity to provide you with 5-star accommodations in the future. Sincerely, Lorraine Day, GM More 

New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 13, 2015

This is a nice hotel. I had a corner room with windows on both sides so there was a lot of natural light. The room had the black out curtains for nighttime so the sun in the morning was not a problem. I stayed with a friend of mine and we had a room with two queen size beds. The... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Bernsweeney, Thank you for sharing your positive experience with us! We're so pleased that we were able to deliver you and your friend such a wonderful experience. We love hearing from our guests and hope you'll visit us again the next time you visit Keene. Best, Lorraine Day, GM More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 8, 2015

First, I'd like to say that the hotel is very nice and has the historic feel I would expect from a building that's over a century old. The staff was friendly and attentive. Breakfast was good. Now with that being said, I'm experiencing the exact same issues as countless others. The AC trips the breaker after being on for an... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Yen, Please accept my sincerest apologies for the uncomfortable stay you experienced during your recent visit. We have a thorough inspection process at our hotel before we check our guests into our rooms, and it appears as though we dropped the ball with your room. We should have caught this issue and resolved it before you checked in. We... More 

Methuen, Massachusetts
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 28, 2015

Overall experience was not what I expected from a Marriott affiliated hotel 1. Was not recognized as a Marriott Gold member. 2. Did not receive a phone call after check in to assure that all was find with the room, etc. 3. There were some small instances that took place such as - housekeeping left a cart on the elevator... More 

Was this review helpful? Yes
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Subourd, Please accept my sincerest apologies for your recent experience with us. We pride ourselves on upholding exceptional accommodations and service and I am very sorry that we failed on so many levels. I have addressed each one of your concerns with my staff, and please know that these have been resolved going forward. We appreciate our Marriott Gold... More 

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