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Fairfield Inn & Suites by Marriott Keene Downtown

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30 Main Street, Keene, NH 03431 (Formerly The Lane Hotel)
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Fairfield Inn & Suites by Marriott Keene Downtown
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Fairfield Inn & Suites by Marriott Keene Downtown
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181 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thornhill
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

Previously a downtown landmark hotel that's been done over to appear more like a Boutique Hotel which is a first for this chain that I have seen. A parking place in front of the hotel ( to register & unload luggage) can be the start of your challenges here as only regular street parking slots are available when neighborhood shoppers... More 

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Concord, New Hampshire
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for a quick one night visit. It was clean, well located in town & very nice. Better than a Super 8 or Holiday Inn, for sure, but not exactly high end. Which is fine. We stayed on the 4th floor, had great parking, the room was quiet. I'd stay again if I couldn't get a room at the... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear MartiniMagz, Thank you for taking a moment to share your experience with us. I'm pleased to hear that you enjoyed our clean accommodations, quiet guest rooms and convenient location. We take pride in delivering exceptional service, and hope you will give us another opportunity to provide you with 5-star accommodations in the future. Sincerely, Lorraine Day, GM More 

New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a nice hotel. I had a corner room with windows on both sides so there was a lot of natural light. The room had the black out curtains for nighttime so the sun in the morning was not a problem. I stayed with a friend of mine and we had a room with two queen size beds. The... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Bernsweeney, Thank you for sharing your positive experience with us! We're so pleased that we were able to deliver you and your friend such a wonderful experience. We love hearing from our guests and hope you'll visit us again the next time you visit Keene. Best, Lorraine Day, GM More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, I'd like to say that the hotel is very nice and has the historic feel I would expect from a building that's over a century old. The staff was friendly and attentive. Breakfast was good. Now with that being said, I'm experiencing the exact same issues as countless others. The AC trips the breaker after being on for an... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Yen, Please accept my sincerest apologies for the uncomfortable stay you experienced during your recent visit. We have a thorough inspection process at our hotel before we check our guests into our rooms, and it appears as though we dropped the ball with your room. We should have caught this issue and resolved it before you checked in. We... More 

Methuen, Massachusetts
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Overall experience was not what I expected from a Marriott affiliated hotel 1. Was not recognized as a Marriott Gold member. 2. Did not receive a phone call after check in to assure that all was find with the room, etc. 3. There were some small instances that took place such as - housekeeping left a cart on the elevator... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Subourd, Please accept my sincerest apologies for your recent experience with us. We pride ourselves on upholding exceptional accommodations and service and I am very sorry that we failed on so many levels. I have addressed each one of your concerns with my staff, and please know that these have been resolved going forward. We appreciate our Marriott Gold... More 

Mississauga, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here 3 nights (June 23 - 26). Came up with the family as my wife had a 3 day conference in Putney, which meant I was on "Daddy" duties with my 3 and 1 year old daughters for 3 days! Pros: Location is in downtown. Keep in mind, Downtown Keene, is a few blocks (definitely not a big city)... More 

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Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I've stayed at several Fairfield Inns and various other Marriott properties before, and it is safe to say this location is tops. Never having been to Keene, I was obviously unfamiliar with the area but needed to book an overnight close to the college. Keene offers a few options for lodging, but I opted for the Fairfield due to the... More 

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Fort Worth, Texas
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 19, 2015 via mobile

This has to be one of our favorite hotels. It's and old converted department store so it has character! We stayed on LL which is the basement which didn't feel like a basement at all. The building has charm, the rooms were superb ours was a suite so plenty of room. We stayed 2 nights. Great breakfast and very helpful... More 

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Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Sharron, Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. I'm happy to hear that you had an excellent stay and that all of your needs were accommodated during your family trip. We appreciate the kind words regarding our facility and staff and look forward to hosting your stay... More 

RI
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 9, 2015

We stayed there rather than in the dorms for Keen State Orientation. We've stayed at the Holiday Inn Express in Keene which was nice but just an average hotel. The Fairfield felt like a boutique hotel rather than a chain, large room that was nicely decorated and very clean. Shower was unusual with no door so the floor got kinda... More 

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Milford, Connecticut
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 7, 2015

My wife stayed at the old Lane Hotel for a wedding. We spent two nights one of the rooms with a loft. The room is worth the extra couple bucks if you like to spread out a bit. We did not have to watch tv in bed and the two bathrooms were convenient. The staff person at the front desk... More 

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