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Fairfield Inn & Suites by Marriott Keene Downtown

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30 Main Street, Keene, NH 03431 (Formerly The Lane Hotel)
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Fairfield Inn & Suites by Marriott Keene Downtown
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Fairfield Inn & Suites by Marriott Keene Downtown
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165 reviews from our community

Traveler rating
    87
    54
    11
    6
    7
See reviews for
41
66
9
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW

I was booked in one of the suites, which happened to be on the "Lower Level" (basement floor) of the hotel. After checking in and stepping off the elevator, I was inundated with the distinct smell of human feces/sewage. I spoke to the front desk and the young man with the nose ring said he would ask the maintenance guy... More 

Was this review helpful? Yes
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Mike, Thank you for your recent stay and for providing us with valuable feedback regarding your experience. As the cleanliness of our hotel is a key priority, I sincerely apologize that your guestroom fell short of yours and our expectations. One of our key priorities is to provide the highest level of friendly and courteous service. While it was... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My partner and I loved this place when it was The Lane Hotel. It was nice and quiet and very quaint. It seems that it has since become "industrialized" now that it has a mainstream name. We were kept up most of the night by what seemed to be a hotel frat party going on and I would have called... More 

Was this review helpful? Yes
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Iloveboston88, Thank you for sharing your experience with us and the TripAdvisor Community. We strive to provide excellent accommodations and although I am happy to hear that Rob provided you with fantastic service, I am very disappointed to hear that we overall failed to meet your expectations. We sincerely apologize that your stay was disrupted by noise from other... More 

Cranston, Rhode Island
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

The duct shaft woop woop sound on one side and the roof top,unit on the other really adds to the white noise in our room, LOL. Hardly falling rain water for a quiet evening. The mechanical and acoustics are are poor compliment to this facility. The new showers are a nice touch to the open rooms however the floors became... More 

Was this review helpful? Yes
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Alfred, Thank you for your recent stay and for providing valuable feedback. As we pride ourselves on delivering comfortable and memorable accommodations, I am very sorry to hear that your stay was less than expected. Please accept my sincere apologies regarding the noise in your guest room. We do understand how important a good nights sleep is and appreciate... More 

Rochester, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night while visiting the college with my daughter. Much to my surprise this hotel was wonderful! The room was much larger than expected and the beds were very comfortable. All of the staff that we encountered were very friendly and greeted us with a smile. Coffee in the room was a nice touch, The breakfast was very... More 

Was this review helpful? Yes
Rumford, Maine
Top Contributor
117 reviews 117 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed March 10, 2015

We visited Keene on a Tuesday in February. Our expectations were high since we had a wonderful experience our first visit to Keene a year ago. The Lane did not disappoint! The front desk staff was friendly and helpful. They accommodated our request for a room facing the pretty and active Main St. (Note: Guests with sensitivity to noise may... More 

Was this review helpful? Yes 2
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear JandK1958, Thank you so much for all of your kind words regarding our staff and hotel. We appreciate you sharing your experience, and are happy that we could provide you with an A+ experience twice in a row! We look forward to seeing you again when your travels bring you back to the area. Best, Tracy Shemchuk, GM More 

Osprey, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

We (4 to 8 of us) routinely stay at The Lane Hotel when we have our annual Keene meeting and routinely get THE BEST service ALWAYS!!! Unfortunately the restaurant is not theirs.. there are other restaurants to enjoy in the area within a short walk. These people have consistently given us great attitudes from the time we walk in to... More 

Was this review helpful? Yes 1
Connecticut
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 26, 2015

This was a getaway for our sons 21st B-Day. We got the two level suite. It was very nice. We travel often and this hotel definitely hit the mark. The room was very nice and big. The bathrooms were also very nice. The staff was also very helpful. While we were there the elevator had a problem, but the manager... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2015

After my very disappointing visit in November, my husband and son gave the hotel a second chance in January. They had an entirely different experience, especially with the front desk. This time around, the front desk was attentive and helpful, offering a perfect suggestion for a dinner restaurant and a complimentary drink at the hotel. In this case, giving the... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

My experience with this hotel has been nothing short of awful. When I arrived at the hotel I was told that my room was not ready, after a 2 hour wait I was finally able to enter my room. I tried to visit the restaurant downstairs and it was closed at 10:00 on a Saturday. I have since been checked... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Ryan, Thank you for staying with us at The Lane Hotel in Keene. We appreciate you taking the time to offer valuable feedback regarding your stay. We do strive to provide the finest accommodations and service to every guest on every stay and I am very disappointed to hear that we did not achieve this standard during your visit.... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 18, 2015

Though the room was gorgeous, this hotel and their staff was horrible. I should have known they were going to be horrible when they attempted to draft my account weeks before I checked in. the night of check in, i was not able to check in until 2 hours after "check in time" though they had already drafted from my... More 

Was this review helpful? Yes 3
Colwen_MGMT, General Manager at Fairfield Inn & Suites by Marriott Keene Downtown, responded to this review

Dear Guest, Thank you for staying with us at the Lane Hotel in Keene and for taking the time to share your experience. As we pride ourselves on delivering exceptional service, I am dissapointed to hear that we did not provide this for you during your stay. Please accept my sincere apology regarding the troubles you encountered while visiting with... More 

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