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Courtyard Keene Downtown

#1 of 6 Hotels in Keene
Certificate of Excellence
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75 Railroad Street, Keene, NH 03431
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Courtyard Keene Downtown
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243 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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South Lancaster, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this property again for our annual golf outing. Marissa did her usual great job of handling everything professionally. Her co-workers Madison and Shannon were also helpful, courteous, and professional. Room was clean, comfortable, and well maintained. I have nothing but good things to say about the entire staff. Overall, our experience was a positive one. I would stay... More 

Was this review helpful? Yes
Heidi H, General Manager at Courtyard Keene Downtown, responded to this review

Good day, We are delighted to hear that you enjoyed your stay with us second year running and appreciate you showing special recognition to our all star front desk team! We are very fortunate to have such a great team in place. We work hard to empower our team to go above and beyond for each and every guest, it... More 

Mahopac
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've stayed at this hotel quite a few times over the last three years and each time I am extremely satisfied. The hotel is immaculate and the staff is friendly, courteous and knowledgeable. The management should be very proud of their employees. Customer service actually means something here. The rooms are large with comfortable beds and newly renovated bathrooms. The... More 

Was this review helpful? Yes 1
Heidi H, General Manager at Courtyard Keene Downtown, responded to this review

Good Day, We are so pleased to hear of your loyalty to the Marriott brand and our Keene location! We truly appreciate you taking the time to comment on what a great stay you've had over the years! We look forward to accommodating you again in the near future! Warm Regards, Heidi Hale General Manager 603-355-2375 hhale@ih-corp.com More 

Jaffrey, New Hampshire
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Courtyard in Keen quite a few times. The front desk is always very accommodating when you arrive to check in as well as check out. The hotel is very clean everywhere you go the place is spotless. The staff is also great to work with. A beautiful place to have a wedding reception. A great... More 

Was this review helpful? Yes
Heidi H, General Manager at Courtyard Keene Downtown, responded to this review

Good afternoon, We would like to thank you for your recent 5 star review and recommendation of our Keene Courtyard. We pride ourselves in delivering exceptional service to our guests and value your feedback. We hope if your travels bring you back to Keene, NH that you will choose the Courtyard Keene Downtown as your preferred lodging partner! Warm Regards,... More 

Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, comfortable, good bar, friendly staff. Much better than your average Courtyard. A limited selection of food for breakfast and dinner but nicely prepared and served appropriately. I strongly recommend it.

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Heidi H, General Manager at Courtyard Keene Downtown, responded to this review

Good afternoon, I would like to take a moment to personally thank you for your recent review and recommendation of our Keene Courtyard. We are pleased to hear that you enjoyed your stay and certainly appreciate your feedback, especially relating to your food and beverage experience. While we are pleased you found value and quality in your menu choice, we... More 

Massachusetts
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was overall very pleased with this hotel. It was clean - the lobby, the rooms, the bathrooms, the hallways - everything was spotless. The hotel and the rooms were nicely decorated and easy on the eyes. The staff were all friendly and helpful. The room we had was decent in size - just what we needed. The hotel is... More 

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Heidi H, General Manager at Courtyard Keene Downtown, responded to this review

Good day, Thank you so much for your generous feedback on your recent stay with us at the Keene Courtyard. I am pleased to hear that overall you enjoyed your stay and truly appreciate you sharing suggestions on how we can work towards that 5 for your next trip! I do want to extend my apologies for any confusion on... More 

Providence, Rhode Island
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed June 13, 2015

Stayed her last night and was quite impressed with this property. Quite new and very well located just a block off of the main street in downtown Keene. The property was extremely well maintained, the public spaces were modern, well appointed and comfortable. A Starbucks in the lobby and a small business center in addition to a small grab and... More 

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Heidi H, General Manager at Courtyard Keene Downtown, responded to this review

Good day, Thank you so much for taking the time to rate our Keene Courtyard a 5 Star review! We value our guests feedback and are so pleased to hear that you enjoyed your stay at our hotel. We do hope that if your travels bring you back to the region we may have another opportunity to accommodate you! Warm... More 

Dover, New Hampshire
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 20, 2015

Keene, NH is located in the "quiet corner" of New Hampshire. It is a lovely town with many amenities which makes the Keene Courtyard perfect for your stay. All the comforts and expectations of a Marriott Courtyard. The staff is so helpful and attentive. Breakfast was wonderful and the setting large and comfortable.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed May 11, 2015

This is a very nice well-run hotel in a beautiful New England small town. After a nasty weather-delayed flight from Houston to Boston, I arrived in Keene late Sunday night with really wrinkled clothing in my suitcase thanks to the airline baggage abusers. When I plugged in the hotel-supplied iron to repair my wrinkled shirts, the iron leaked water badly... More 

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Cork, Ireland
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 28, 2015

Stayed here for one night during a business trip. Standard business hotel. Efficient check in and check out. Parking out back, free wifi etc. Close to Keen main street and numerous restaurants. Had an early start so did not eat breakfast. Also

Was this review helpful? Yes 1
GeneralManagerAB, General Manager at Courtyard Keene Downtown, responded to this review

Thank you Mikey O, for your review of our hotel. I am disappointed that you could not rate us higher and I wanted to reach out and see if there was anything specific we could have done to have improved your stay? Based on your comments it looks like everything went well, but it also looks like your comments were... More 

Portland, Maine
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 23, 2015

For a 2-room suite, you don't get much for the price you pay. Had to ask numerous times for them to bring us extra bedding for the kids. Some of the furniture is wobbly, which shouldn't be the case for a place so new. Not even a continental breakfast included! I'm not sure why I choose this place. I could... More 

Was this review helpful? Yes
Colwen_MGMT, General Manager at Courtyard Keene Downtown, responded to this review

Dear ckessler222, Thank You for your recent stay with us and for providing us with feedback. I am sorry to hear that this was not a pleasurable weekend for you and your kids. We strive to provide our guests with exceptional service and I am disappointed to hear it was not. It is unfortunate that Courtyard by Marriott does not... More 

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