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BEST WESTERN Concord Inn & Suites

Certificate of Excellence
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97 Hall Street, Concord, NH 03301
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BEST WESTERN Concord Inn & Suites
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248 Reviews from our TripAdvisor Community

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Traveler rating
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    92
    39
    12
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (248)
  • Mar-May only
    (50)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (39)
All months
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

If you want to sleep, DO NOT stay on the 1st floor! The floor boards from rooms above squeak very loudly. How much sleep you get depends upon how much sleep the people above you want. We were awakened at 6 AM by the people above us. I really thought there was some kind of work room above us because... More 

Was this review helpful? Yes
Oklahoma City, Oklahoma
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago

We were given a room that smelled and the woman at the front desk was not helpful. She told us that since we booked through a third party that the third party had assigned us the room. Really? Later that night I discovered that the odor that I thought might be smoke was from a leak that was by now... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, I was sorry to hear about your experience at our hotel and disappointed that we did not meet your expectations. When you first arrived on property you discovered that you had been booked in a mobility accessible room and seemed extremely unhappy about this. At the time, there were no other rooms available and the hotel representative tried... More 

Sudbury, Canada
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed here for two nights, to go to the NASCAR race. I had booked ahead to ensure a place for that weekend, and was happy to be able to stay in a suite. It was a large room with 2 queens and nice kitchenette. They had a nice happy hour for us race fans, that we went to. Nice... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, Thank you for sharing your experience. I will follow up on the issues you commented about and see what can be done. I am glad that you enjoyed your stay. Leon More 

Lancaster, United States
1 review
1 of 5 stars Reviewed 1 week ago

The non-smoking room smelled of smoke. Bathroom was not clean. Room was located next to stairwell and back door - quite noisy. Toilet broke second night. Hotel was totally booked - no option for another room. Check in staff was disinterested. Sent me to the second floor for room number 120 even after I commented that typically rooms starting in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Lise, I am sorry to hear about your experience at our property. I will be reviewing your comments with our housekeepers and looking into how this might have happened. I apologize for not meeting your expectations, or ours. Leon More 

Santa Barbara, California
1 review
5 of 5 stars Reviewed 1 week ago

great location/price/service but toxic pestiicdes used on strip of grass out front. weedy grass is better than exposure to carcinogens and neurotoxins! i really don't care how uniform the grass is but don't want to expose myself/others to these products which really have no role in nonagricultural use.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Daniel, I am glad you enjoyed your stay at our property. I will pass your comments on to the lawncare company that services our grounds. Thank you, Leon More 

Birmingham, Alabama
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We arrived very late in the evening, and they were very good at this hotel getting us into our room as quickly as possible. The room was definitely better than expected! It was newly renovated and very spacious. The staff were all genuinely friendly and helpful. My husband spelled a bowl of Cheerios in the hall bringing it up stairs... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, Thank you for sharing your experience. I remember your surprise when Shashi brought you up another bowl of cereal. She is one of those kind souls that treat the rest of the staff like we are her own children, and it is a please to work with her. Thank you for your review. I am glad you enjoy... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We only stayed one night but everything was very nice. They had cookies in the lobby, the room was very clean. Front desk staff was very welcoming and gave recommendations for dinner. The only thing was you could hear everyone shower, walk around, etc...but other than that, I would probably stay there again for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Kim, Thank you for sharing your experience. I am glad that you enjoyed your stay. Hopefully you will visit us again someday! Leon More 

Bitburg, Germany
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My family had to make a last minute trip for a funeral. We needed a place that was pet friendly. We searched online & found this hotel. It was the lowest rate. They offered military discount & the pet fee was $15 a night. Our 8 year old was also with us & for our trip the indoor pool was... More 

Was this review helpful? Yes 2
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, Thank you for sharing your experience. I am glad we were able to accommodate your needs and to hear that your family enjoyed the experience. If your 8 year old is anything like my 9 year old a pool is the most important feature in any hotel. I was sorry to hear about the early morning runner. We... More 

irvine, ca
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After an evening drive from Boston Logan Airport we arrived and were efficiently checked-in, provided information on the facilities and the morning breakfast. The staff were helpful and professional, the room was comfortable and quiet. We had a good night's rest for the continuation of our drive the next day

Was this review helpful? Yes 1
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, Thank you for sharing your experience. Safe journey. Leon More 

Oxford, United States
1 review
5 of 5 stars Reviewed June 22, 2015

We stayed at the Concord NH Best Western during Bike Week to work at the Loudon Classic. We were using Best Western points to pay for the stay, and we were checked in without any issues. The rooms were clean and comfortable. Breakfast was decent. We enjoyed the coffee, bagels, and cereal, but there were also eggs, sausage, and waffles... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Stephen, Thank you for visiting our property and sharing your experience. Laconia Bike Week is one of our busiest weeks of the year and we meet so many people from so many different places. It truly is one of my favorite events of the year even though I am usually too busy to leave the hotel. Glad you had... More 

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