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BEST WESTERN Concord Inn & Suites

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97 Hall Street, Concord, NH 03301
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BEST WESTERN Concord Inn & Suites
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236 Reviews from our TripAdvisor Community

Traveler rating
    91
    89
    37
    11
    8
See reviews for
75
80
13
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (236)
  • Mar-May only
    (50)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (39)
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1 review
4 of 5 stars Reviewed 5 days ago NEW

Everything was well except the best was very hard and uncomfortable and we wish they had offered more hot items at breakfast Everything was well except the best was very hard and uncomfortable and we wish they had offered more hot items at breakfast

Review collected in partnership with Best Western

Was this review helpful? Yes
New York, NY
Top Contributor
99 reviews 99 reviews
69 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a well-run property, with standard to slightly better-than-average Best Western amenities. The location is safe, decent dining options nearby, good on-off access to major freeways. Has a small indoor pool. Breakfast is the usual offering for a hotel of this kind. Pet friendly (although many times if you reserve online rooms will say "no pets"--you have to call.)... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Mike, Thank you for sharing your experience and for the many compliments about our hotel. We do offer a limited number of pet friendly rooms, but online only a few of them show up. We are working on resolving this issue. As to the Beefside, you suggested them for lunch and dinner. Next time you are in town I... More 

Brooklyn, New York
Contributor
20 reviews 20 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Positives: It has free Wi-Fi and breakfast, and we were able to play a board game in the breakfast area (not during breakfast). The front desk person was very helpful in recommending places to eat. For such a small hotel, the pool and fitness center were better than average. There is no one available to carry bags though. Another bad... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Brooklyn Gal, Thank you for sharing your experience and your compliments about our staff and breakfast. I noted your suggestions about our bathrooms and have forwarded them to the General Manager. We keep a running list of guest suggestions that we review when considering updates and renovations to the property. Leon More 

Wakefield, Rhode Island, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Found the staff to be professional and check in was a breeze. Had two rooms and both were clean, comfortable with excellent internet reception. Only problem I found was the refrigerator setting froze items placed inside. I should have checked the setting but perhaps that is something the house keeping staff should do. Breakfast was as breakfast is but the... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Daniel, Thank you for taking the time to share your experience. I will pass your compliments on to our breakfast attendant, Oxana. I apologize for the frozen items, we try to keep the refrigerators set at a moderate temperature but guests do tend to adjust to their needs. Leon More 

Prescott Valley, AZ, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We have used the BW Concord Inn on many family visits over the years and it reliably provides us with a clean and friendly place to stay with all the amenities we need, such as refridge, MW oven, pool, exercise room, plus a wholesome continental breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Daniel, Thank you for sharing your experience. We look forward to the next time you come to visit your family. Leon More 

Longmeadow, Massachusetts, Usa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The room was nice. We didn't have time to sample the pool, gym or computer room. The free WI-Fi worked well. and having a small kitchen area, with regrigerator, microwave and sink was a nice touch. We enjoy the BEST WESTERN breakfasts, especially the waffles, but this time we went out with family.. The nearby HESS gas station had the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Jeffrey, Thank you for taking the time to share your experience at our hotel. Leon More 

New Hampshire
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 26, 2015

I opted out of my stay after calling the (800) reservation line and then spoke to the front desk personnel. The reservation line said they didn't accept AARP, but, did have a "Managers Special". I thought, let me call you back, I'm calling the hotel so I make sure I get the right room. I spoke with the clerk via.... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, I apologize for any misunderstanding you had with the reservation agent you spoke with, but I do not believe you called Best Western as AARP one of our rate codes and is accessible by central reservations and is also listed on our website. Is it possible you called a 3rd party booking agency like Expedia or Travelocity and... More 

Barton, United States
1 review
4 of 5 stars Reviewed April 22, 2015

Overall, the room was fine. Three problems existed. One, between one of the two beds, there was a heating/cooling unit that blocked the walking path. Two, we could easily hear a man coughing in the room directly above us. And three, the tub had been redone, but now it felt like the room was leaning when standing in the shower.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Wally, Thank you for sharing your experience. I am sorry to hear you had a few issues and I am curious which room you were in so we can address them. If you have a chance please give me a call or send me an email. Thank You, Leon More 

1 review
4 of 5 stars Reviewed April 21, 2015

I am not a real picky traveler. I am looking for clean and cheap. If the room is clean and comfortable, I am usually pretty satisfied. This hotel was very clean and the room was great. Nicely decorated, shower was hot and plenty of water pressure. Refrigerator in the room. Flat screen TV. Fresh cookies in the lobby whenever I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Philip, Thank you for sharing your experience. When I travel I am not that picky myself, and as long as it is clean and comfortable I am usually happy. I was pleased to hear that everything was to your satisfaction. Thank you, Leon More 

Colchester
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 17, 2015

My husband and I were at the Best Western in Concord, NH for an overnight stay when we were visiting family. We were pleasantly surprised at how updated and fresh the rooms and decor were. Everything was clean and looked nice. Linens were plentiful and comfortable. There was also a microwave and a coffee maker in the room. We would... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Irene, Thank you for sharing your experience. I will bring up your suggestions at our next staff meeting and see if there is anything we might be able to change. Thank You, Leon More 

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