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BEST WESTERN Concord Inn & Suites

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97 Hall Street, Concord, NH 03301
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1 room 1 guest
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BEST WESTERN Concord Inn & Suites
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257 Reviews from our TripAdvisor Community

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Traveler rating
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    96
    40
    12
    10
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (257)
  • Mar-May only
    (50)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (39)
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Brick
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed at a Best Western for the first time and this is a newer property and very well appointed with a nice pool. Felt like a Hampton. We used this as our base for exploring NH and it had easy access to major highways and it was close to downtown and a quick hop on 93 put you close... More 

Review collected in partnership with Best Western

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Mill Valley, California
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family had 2 rooms, each with 2 queen beds, on the 2nd floor overlooking the parking lot. There's not really a view of anything from any room. It was great that the rooms had a little kitchen-type area with a good size mini fridge (that was actually cold!), minibar type sink and microwave. We didn't use anything except the... More 

Was this review helpful? Yes 2
New Bedford, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very, very clean. Very, very helpful staff. Well equipped rooms. A little hard to find in the dark coming from the west. Good sized rooms. Good elevators. I wish hotels would revert to less weighty bedding. the comforter is too hot for me and I have to take it off.

Review collected in partnership with Best Western

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tampa
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice room. Great internet service and computers and printers on site for use. Nice pool and jacuzzi. Workout room did not have much. Needed some hand weights. The manager and the staff were so friendly. We had Leon and he was so kind and helped us with everything. They had continental breakfast which filled us up. Lots to choose from.... More 

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Stamford, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean hotel with very courteous staff. Rooms were very clean and bed extremely comfortable. Quiet rooms. The only thing I think could be improved was the breakfast, which was fair for the price but not very appealing.

Review collected in partnership with Best Western

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BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Lillian, Thank you for sharing your experience, it is a team effort that keeps this place running and our rooms clean. Breakfast is one of our challenges... we have managed to balance a fair amount of options into the space we have available, but every customer has a different expectation when it comes to breakfast. For example, when we... More 

Midlothian, Virginia
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nothing fancy but it got the job done. Rooms were clean, staff we friendly, and the free breakfast was more than I expected. The pool was more like a sauna and the chlorine was a bit much but the kids still had fun. Dog friendly.

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BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Todd, Thank you for sharing your experience, I am glad your family enjoyed their stay. Thank you for the compliments! I brought my kids to use the pool this past weekend and you are right, the pool room is warm... even more so if you do not go in the water. This is because we keep the pool at... More 

Maplewood, N J, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

While the staff was pleasant the room had a wet rug from the air conditioner and the toilet seat needed fixing. A good staff checks these things before renting out a room. In my review of the hotel I have sritten about these 2 things the Best Western in Concord, NH could do better..

Review collected in partnership with Best Western

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BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Louis, Thank you for taking the time to share your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Leon More 

Franconia
Level Contributor
9 reviews
9 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I called the B/W in Concord, talked to Amanda, the receptionist and reservationist, and told Her that I needed a Room for one night because I'd be going to a concert on Saturday to see the Tedeschi Trucks Band and on Sunday to see Breaking Benjamin!! She told Me that Weekend was a two night stay minimum, but I only... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, Thank you for visiting us again, it is always a pleasure. You lucked out because we had an odd room that was booked both the night before and after your stay so we were able to make an exception and get you in for a single night despite the two-night minimum. I am glad it worked out for... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 26, 2015

If you want to sleep, DO NOT stay on the 1st floor! The floor boards from rooms above squeak very loudly. How much sleep you get depends upon how much sleep the people above you want. We were awakened at 6 AM by the people above us. I really thought there was some kind of work room above us because... More 

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BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Richard, I am sorry to hear about your experience. We are aware that the hotel can be noisier that usual when full and we are at the peak of our busy season. We do our best to accommodate all of our guests, which each seem to have very different schedules. When I travel I usually request a ground floor... More 

Oklahoma City, Oklahoma
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed July 20, 2015

We were given a room that smelled and the woman at the front desk was not helpful. She told us that since we booked through a third party that the third party had assigned us the room. Really? Later that night I discovered that the odor that I thought might be smoke was from a leak that was by now... More 

Was this review helpful? Yes
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review

Dear Guest, I was sorry to hear about your experience at our hotel and disappointed that we did not meet your expectations. When you first arrived on property you discovered that you had been booked in a mobility accessible room and seemed extremely unhappy about this. At the time, there were no other rooms available and the hotel representative tried... More 

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