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Holiday Inn Express Winnemucca

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1987 West Winnemucca Boulevard, Winnemucca, NV 89445
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Holiday Inn Express Winnemucca
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187 Reviews from our TripAdvisor Community

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Surabaya, Indonesia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It was 6-8 F outside, but the lobby was warm and cozy. The front desk lady is nice and she help me to get coins for laundry machine. The laundry machine is big enough (may be 3-4 loads) and inside the machine is clean. The lobby is connected to the casino on the other side. This hotel has a nice... More 

Helpful?
Thank vilasyang
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. Your comments mean a lot to us. It will helps us improve. Glad to hear you were able to enjoy our pool and jacuzzi. Hope to see you next time you are in the area. Sincerely, Silvia Solis More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2016 via mobile

We stayed here passing thru Winnemucca on our way home. Anyone who has been to Winnemucca knows it's pretty much a dump so we weren't expecting too much. The HIE looked pretty good online so we took a chance, the choices were minimal anyways. The hotel lobby was nice enough but the front desk check in girl was not. We... More 

Helpful?
Thank CattleCouple
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. I apologize for any inconvenience we may have caused. I do apologize if you felt the front desk agent was unprofessional. I totally understand how you felt. Let me explain its not about the $10.00 discount the front desk staff are not allowed to issue any discount what so ever... More 

Salt Lake City, Utah, USA
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed December 10, 2015

This hotel needs some guidance on Customer Service. I had a headache in the middle of the night and went downstairs at 3 am and asked if I could get an aspirin or anything, (done this before at other hotels) and the lady at the front desk was an #@$ and said just go across the street to Flying J.... More 

Helpful?
Thank Harley B
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. I apologize for any inconvenience we may have caused. I'm really sorry that you weren't to happy with customer service. I know that they should of tried to do something other than send you to flying J. My sincere apology once again. If there is anything I can do please... More 

Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

Fantastic overnight stay. The first night of a 10week cross country road trip. Front office staff really friendly. My membership information was ready upon arrival. The room was huge and enough for five of us plus all our luggage as the wife had to re-pack(Like you do!!) Highly recommend staying here on your trip through the desert.

Helpful?
Thank BlackandBlue67
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for choosing to stay at the Holiday Inn Express in Winnemucca. We always appreciate your comments. Glad to hear it was an excellent overnighter . Thanks for the five star review. Hope to see you soon. Sincerely, Silvia Solis More 

New York City, New York
1 review
1 of 5 stars Reviewed November 29, 2015

After we reserved a prepaid room, the staff gave it to someone else, abandoned us in the lobby with our kids in the middle of the night, refused to take basic steps to check on it on the grounds that the manager wasn't there, then lied flat-out to us and to hotels.com. They are deceitful and irresponsible people. Don't trust... More 

Helpful?
Thank Greg D
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. I apologize for any inconvenience we may of caused. We didn't abandon you we had a power outage and caused the entire system to wipe out and every time we called all the prepaid reservations they couldn't find them so we charged the rooms as a walk in and the... More 

Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 7, 2015

This HIE was average at best. It was dated and not well maintained. This place is definitely not one of the better HIE locations. The one good thing is that the Mexican restaurant attached to it was pretty good, better than expected.

Helpful?
Thank tmphelan
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. We apologize if you felt the hotel was dated. We have remolded everything like new. We always appreciate your comments. Please give me a call if there is anything I can do. Hope to see you next time you are in Winnemucca. Sincerely, Silvia Solis More 

Chicago, United States
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 3, 2015

This is not a big town, but it has a lot of motels, many of which look pretty questionable. But this place is decent, clean, and in a convenient location. They provide complimentary breakfast & wifi, and the breakfast is pretty good. And they have cookies at the front desk. And the hotel is attached to a smoke-free casino and... More 

Helpful?
Thank Lou L
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. Great to hear that the room was nice and clean. We always appreciate your feedback. It's what helps us improve. Hope to see you next time you are in winnemucca. Sincerely, Silvia Solis More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed October 18, 2015

very courteous and helpful staff, especially front desk person, Marisol. I appreciated having an indoor pool and spa. The breakfast area is convenient and a nice breakfast is provided. A good hotel for the business traveler and personal traveler. Hote3l is about half way between Reno and Salt lake city, UT. .

Helpful?
Thank Sheldon r
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. Glad to hear you were able to enjoy the pool and spa. We appreciate your comments. We hope to see you next time you are in Winnmeucca. Sincerely, Silvia Solis More 

Grand Junction, Colorado
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed October 18, 2015

This motel is a nice property and well maintained. There is a small non-smoking casino and restaurant attached. Rooms are neat and very clean and it is far enough away from the road and interstate so you do not get much noise. Breakfast area is small however. It seems that some people come down to the area to watch tv... More 

Helpful?
Thank WSCTraveler
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thank you for taking the time to post a review. I apologize for any inconvenience we may have caused. Since the front desk agent wasn't able to book your reservation. We book reservations for other locations all the time. She was fairly new. Thanks again for all your nice comments and hope to see you next time you are in... More 

Gretna, Nebraska
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 15, 2015 via mobile

Hotel was a bit "used" looking. Carpet was fraying in room and tile in bathroom was a bit wonky but the room was clean and roomy. And the customer service started our stay on the right note! Otis Spunkmeyer cookies and a hot morning meal were typical for a Holiday Inn express.

Helpful?
1 Thank Alicia E
Guest_Services95, Manager at Holiday Inn Express Winnemucca, responded to this review

Thanks for posting a four star review. We appreciate your nice comments. Glad to hear you were greeted with a smile. We hope you stay at the Holiday Inn Express in Winnemucca next time you are in the area. Sincerely, Silvia Solis More 

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