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Holiday Inn Reno-Sparks

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55 East Nugget Avenue, Sparks, NV 89431
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Holiday Inn Reno-Sparks
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Holiday Inn Reno-Sparks
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118 reviews from our community

Traveler rating
    24
    32
    24
    13
    25
See reviews for
33
20
10
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Reno-Sparks
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Las Vegas, Nevada
Top Contributor
83 reviews 83 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 21, 2012 via mobile

We have stayed here a number of times in the past three years and the place keeps improving. The rooms are very nice and very clean. The staff is improving and customer service is good. The location is next to freeway and rail tracks but it is quite quiet. The prepaid price even during Street Vibrations MC Rally was excellent.... More 

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Utah
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 8, 2012

No surprises here. A nice place for our family of 4 to stay on our way to California. What the location lacks in charm it makes up for in proximity to the freeway and services. There's a Denny's next door and shopping close by, including a Target and Factory Outlet Mall. The hotel staff was very friendly and helpful. The... More 

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Eugene
Top Contributor
65 reviews 65 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed July 27, 2012

Hotel is right next to the fuel storage depot and rail yards. Lots of truck drivers staying here. Family went to the pool and left in short order due to not feeling comfortable. Hotel is fine if you are on a business trip but would not bring my family back here.

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IHGCare, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear woody495, Thank you for taking time to post a review for our property. I am sorry we were not able to exceed or at least be at par with your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will look into your comments and apologize for any inconvenience you... More 

Las Vegas, Nevada
Top Contributor
83 reviews 83 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 9, 2012

This is a nice place to stay when in Reno/Sparks. The rooms are nicely appointed and the staff is pretty good. HOWEVER, do not enter the restaurant. The food if bad, if you ever get it. The staff is okay but so overworked they cannot take care of the patrons. I'll be back at the Hotel but will never darken... More 

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Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 5, 2012

We were in an 18 wheeler so it was difficult to get around. They had a shuttle that was $5.00 a person round trip to only the airport or The Nugget. To go downtown Reno would be an expensive taxi ride. The restaurant and lounge had limited hours. The pool area looked nice but we changed hotels in the morning... More 

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IHGCare, IHG Care at Holiday Inn Reno-Sparks, responded to this review

Dear squeekypb, Thank you for your review and your recent stay with us. I am particularly appreciative that you gave us excellent scores on Cleanliness and Service. Our hotel is very proud of its level of service, cleanliness and quality of its product. Rest assured that your comment about the furniture has been documented and will certainly be looked into.... More 

Boise, Idaho
1 review
1 of 5 stars Reviewed June 22, 2012

I have an unauthorized charge to my checking account for the amount of $200 on July 15th from this holiday inn. My wife and I a little while ago checked in there for a figure bodybuilding competition. She used tanning oil that got onto the sheets in the bedroom. The stuff she uses WASHES OUT. Later we get a call... More 

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IHGCare, Guest Relations Manager at Holiday Inn Reno-Sparks, responded to this review

Dear Jojohasagun, Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward... More 

Edgewood, New Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed June 12, 2012

Being Priority Club Platinum I didn't get an upgrade, just vouchers for $1.50 off breakfast. The breakfast buffet was a joke, and they add $1.00 "service charge" even though it's a buffet. Asked about toast or bread, no, that you have to order that off the menu. After that we didn't try the restaurant again. The internet wireless barely worked,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Reno-Sparks, responded to this review

Dear sfoxe, Thank you for being a Platinum Priority Club member and for your review. I am sorry you did not get an upgrade during your stay. I have documented your comments and we will address these with the proper departments to improve the quality and service that we offer to our guests. I appreciate your feedback as this is... More 

Dover, Tennessee
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 12, 2012

We stayed here for one night only, and the price was actually about the same as other hotel/motels and the quality and amenities were excellent. For around $80 (with our small pet fee and cdl discount) we got a king room that was comfortable and recently remodeled. The staff was amazing giving guests a ride (round trip) to any local... More 

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San Jose, California, United States
1 review
1 of 5 stars Reviewed May 25, 2012

I was traveling with my young daughter so staying at a hotel with a pool was very important. I made a reservation one day before the check-in date and called the hotel to make sure that the pool was open. Whoever I talked to at the front desk told me that, yes, the pool was open. When I arrived, I... More 

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Management response:

Dear MSinSanJose, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding... More 

Salem, Oregon
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 13, 2012

This hotel is down the street from a large casino, tucked behind the train yards. Staff was welcoming and polite. The room -- a two queen room -- was clean at first look. At second look there was a crumpled wash rag behind one of the pillows. I don't know what that conjures up in your mind, but we removed... More 

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