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Holiday Inn Reno-Sparks

3.0 of 5 55 East Nugget Avenue, Sparks, NV 89431
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Holiday Inn Reno-Sparks
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Holiday Inn Reno-Sparks
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104 reviews from our community

Traveler rating
    21
    30
    18
    11
    24
See reviews for
26
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (104)
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    (27)
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    (35)
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    (31)
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    (11)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The customer service was outstanding. The host at the front desk Annette, was incredible helping me find the correct travel arrangements. When my transportation failed they were kind to offer the hotel van to get where I need. I would recommend this hotel to everyone.

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for taking the time to let us know about your great experience here at the Holiday Inn Reno-Sparks and sharing your wonderful comments about the excellent front desk staff. We look forward to having you stay with us the next time you are in the Reno-Sparks area. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed 2 nights at this location which it is centrally located and easy to get everywhere I needed to go. The only reason I do not give it 5 stars is due to the age of the facility - there were only 2 electrical outlets in the main room, both of them buried behind furniture. I want to particularly... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Cindy, Thank you for taking the time and for caring to share about the wonderful customer service you received form our staff. I apologize for your initial challenges with getting into the guest room and the lack of convenience with the outlets in the room. We have been working on permanent solutions as the rooms were not built with... More 

Hailey, Idaho
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I liked this place because it allows dogs. The beds were comfortable. Bailey at the front desk let us bring in our bikes so they didn't get stolen. She was very nice. The only negative was the elevator was broken so it took a long time to get up and down from the 5th floor.

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for sharing your positive comments about the Holiday Inn Reno-Sparks and your recent stay with us. We are pet friendly and want to welcome your whole family! We appreciate your comments on the friendly, helpful staff too! We hope you will come back and stay with us again the next time you are in the Reno-Sparks area. More 

1 review
4 of 5 stars Reviewed October 31, 2014

Had a very good experience from the time of check in until the moment we drove away. Its a nice place - newly remodeled and the young woman at the front desk was very friendly and helpful. The manager was there when we checked in and seemed like he was training her, and together they were helpful in answering all... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for sharing your comments on your recent stay with us. We value your business and feedback on what we need to improve upon. We are glad that the guest room cleanliness and staff exceeded your expectations and we understand your frustration about breakfast not being included with your room. Currently we do have a breakfast package rate available... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed October 17, 2014

I stayed at the Holiday Inn in Sparks, NV. last night and was very impressed. First I couldn't help but notice how friendly the registration person was when I checked in. He was so nice and helpful. When we got to our room it was sparkling clean and we loved all the TV channels. We went down to eat in... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for staying with us and sharing about your wonderful experiences with the staff and the restaurant. We are committed to great first impressions and we want you to have a clean, comfortable room with everything you need to have a great stay. We hope you will come back and see us the next time you are in the... More 

San Diego, California
1 review
5 of 5 stars Reviewed October 17, 2014

In town for one night on business. Check In was fast and friendly. Room spacious and clean. Free wi-fi was nice, beacause I had a lot of work to catch up on. I was too tired to go out for dinner, and was pleasantly surprised with the food at the bar. Will return next time i'm in town.

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for taking the time to share your great comments with us. We cater to business travelers and are continuing to upgrade our amenities. We will have even faster internet access and speed in the next couple of weeks. Our goal is for you to enjoy your stay in a clean, comfortable room with great service. We appreciate your... More 

Los Angeles, California
Top Contributor
242 reviews 242 reviews
33 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed October 10, 2014

First thing first: This is a good property with plenty of parking and very good staff and very easy and quiet locations as long as you don't face the highway. I was really impressed with my stay. I had small problem but the staff and management treated the small problem like a significant event. They were not able to fix... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for taking the time to share about your recent stay and experience with us. We appreciate your feedback so we have the opportunity to improve our guest services. Your staff compliments will be passed on as we have a great team here committed to taking care of you and hope you will come back and stay with us... More 

1 review
1 of 5 stars Reviewed October 6, 2014

I booked a room for an overnight stay with my family here for a 2 queen "non-smoking" room. We checked into the hotel after mid-night and we were informed that the last "non-smoking" room was given away and there were only two "smoking" rooms available. I prepaid for a non-smoking room because I had two young children and the receptionist... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We apologize for the misunderstanding that occurred with your reservation. Making a reservation through a third party makes it difficult for the property to reach you as the hotel does not get the guest's phone number to contact. I understand that you requested a non-smoking room and that was unfortunate that we didn't have any available when you arrived. I... More 

Seattle, Washington
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 2, 2014

The best thing about this hotel is the easy access, self parking and the wonderful beds and linens! Its very easy to get to the hotel, right off the freeway with no hassles and since you can see it that helps for a road weary traveler. The front desk staff is very friendly and helpful with check in and check... More 

Was this review helpful? Yes 1
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We appreciate you staying with us and giving us your feedback in order to continue to improve our services. We are glad that you enjoyed the guest rooms and amenities and I apologize for you experience in the restaurant. I have shared your comments with the kitchen and restaurant staff so we can improve the quality and service you deserve.... More 

Memphis, Tennessee
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 28, 2014

I had two reservations for this hotel, making the second after making the initial reservation. I checked in on Friday, September 26th, for what I thought was two nights. The second reservation I subsequently made was to be there for Sunday night as well. Read on to see what happened next. I will start off with the one positive of... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We value your feedback and appreciate you taking the time to share your comments with us. I am sorry about your disappointment in the IHG Rewards program and understand your frustrations. We know that you have lots of options available for lodging. We are a full service property with a breakfast package available but not automatically added. This does cause... More 

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Additional Information about Holiday Inn Reno-Sparks

Address: 55 East Nugget Avenue, Sparks, NV 89431
Phone Number:
Location: United States > Nevada > Sparks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Reno-Sparks 3*
Number of rooms: 220
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Also Known As:
Holiday Inn Reno-Sparks Hotel Sparks

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