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Holiday Inn Reno-Sparks

3.0 of 5 55 East Nugget Avenue, Sparks, NV 89431
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Holiday Inn Reno-Sparks
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Holiday Inn Reno-Sparks
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110 reviews from our community

Traveler rating
    22
    31
    22
    11
    24
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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San Francisco, California, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

During my first visit I was greeted by staff member Annette. I found her to be very knowledgeable and concerned about my stay at the hotel. I found this to be true not only of Annette but other staff as well. I have traveled around the world. I have visited a number of places more than once. There is nothing... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear John, Thank you for taking the time to compliment the great, caring staff at the Holiday Inn Reno-Sparks. We appreciate your feedback and will share your comments with them. We look forward to having you stay with us the next time you are in the Reno - Sparks area. More 

Sandy, Utah
Top Contributor
52 reviews 52 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here over night on our way back from California. The room itself was clean even though it shoed a bit of wear. Some of the toiletries were missing that we usually expect at this chain but it was not a big deal to not have them. The beds were comfortable but small for a queen. It was very... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Lola Bean, Thank you for taking the time to share your comments on your stay with us. We are happy to hear that the Front Desk staff was kind and helpful and that your room was clean and comfortable. We are continuing to update and remodel the hotel and look forward to having you stay with us again and... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

My sister came to town for New Year's, and ended up staying at the Holiday Inn. We were going to go eat at Cantina's in Sparks like we normally do when she visits, but she was so tired when I came to pick her up, she suggested the restaurant in the hotel. The front desk informed her they had an... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Mika, Thank you for staying with us while you were in the Reno-Sparks area! We appreciate your feedback and it is great to hear that you enjoyed your visit and the staff and restaurant took good care of you. We look forward to having you stay with us again when you are back in the area. More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently traveled with my family from Salt Lake City and stayed at Holiday Inn in Sparks. I was so impressed with the friendly staff, from the front desk clerks to the restaurant staff and everyone I encountered while there. They went above and beyond when I was unable to get my car started the following cold morning. They helped... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Callie, Thank you for sharing your wonderful experiences with us during your recent stay at the Holiday Inn Reno-Sparks. We appreciate your feedback and will pass on your comments to the staff. Our goal is to be your "home away from home" and provide a clean, comfortable guest room with excellent customer service. We look forward to seeing you... More 

country
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I tried to book directly with the hotel. Holiday Inn uses a remote office for booking. Clearly, they are not advised of the availability of lower floor rooms. We arrived and have been waiting for about 35 minutes for a room because when I asked for the lower floor room I had booked, I was told "No, the 5th floor... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Gypsy Traveler, I apologize for the confusion and inconvenience of not having ground floor guest rooms and the challenges that caused you during your stay with us. Winter time in our area is usually much slower then summer with lower occupancy, so in order to conserve energy we close off some rooms to more efficiently run the hotel. We... More 

Kansas City, Kansas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel staff was unprepared and the rooms are noisy all night I heard doors slam and people in and out of their rooms made it almost impossible to sleep. The staff while polite was not very helpful and the toilet was very noisy and seat would not stay up. When I left they seemed shocked I could not stay... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We appreciate your feedback as we use it to improve the service and amenities. I apologize for the inconvenience you experienced during your stay. If you had let the front desk know at the time that you had noisy guests in the hallway near your room we would have sent our courtesy patrol to handle the situation. Also if you... More 

1 review
5 of 5 stars Reviewed December 19, 2014 via mobile

The customer service was outstanding. The host at the front desk Annette, was incredible helping me find the correct travel arrangements. When my transportation failed they were kind to offer the hotel van to get where I need. I would recommend this hotel to everyone.

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for taking the time to let us know about your great experience here at the Holiday Inn Reno-Sparks and sharing your wonderful comments about the excellent front desk staff. We look forward to having you stay with us the next time you are in the Reno-Sparks area. More 

1 review
4 of 5 stars Reviewed December 14, 2014

I stayed 2 nights at this location which it is centrally located and easy to get everywhere I needed to go. The only reason I do not give it 5 stars is due to the age of the facility - there were only 2 electrical outlets in the main room, both of them buried behind furniture. I want to particularly... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Cindy, Thank you for taking the time and for caring to share about the wonderful customer service you received form our staff. I apologize for your initial challenges with getting into the guest room and the lack of convenience with the outlets in the room. We have been working on permanent solutions as the rooms were not built with... More 

Hailey, Idaho
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

I liked this place because it allows dogs. The beds were comfortable. Bailey at the front desk let us bring in our bikes so they didn't get stolen. She was very nice. The only negative was the elevator was broken so it took a long time to get up and down from the 5th floor.

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for sharing your positive comments about the Holiday Inn Reno-Sparks and your recent stay with us. We are pet friendly and want to welcome your whole family! We appreciate your comments on the friendly, helpful staff too! We hope you will come back and stay with us again the next time you are in the Reno-Sparks area. More 

1 review
4 of 5 stars Reviewed October 31, 2014

Had a very good experience from the time of check in until the moment we drove away. Its a nice place - newly remodeled and the young woman at the front desk was very friendly and helpful. The manager was there when we checked in and seemed like he was training her, and together they were helpful in answering all... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for sharing your comments on your recent stay with us. We value your business and feedback on what we need to improve upon. We are glad that the guest room cleanliness and staff exceeded your expectations and we understand your frustration about breakfast not being included with your room. Currently we do have a breakfast package rate available... More 

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Additional Information about Holiday Inn Reno-Sparks

Address: 55 East Nugget Avenue, Sparks, NV 89431
Phone Number:
Location: United States > Nevada > Sparks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Reno-Sparks 3*
Number of rooms: 220
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Also Known As:
Holiday Inn Reno-Sparks Hotel Sparks

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