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Holiday Inn Reno-Sparks

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55 East Nugget Avenue, Sparks, NV 89431
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Holiday Inn Reno-Sparks
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Holiday Inn Reno-Sparks
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113 reviews from our community

Traveler rating
    22
    31
    23
    13
    24
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kalispell, Montana
Top Contributor
60 reviews 60 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had to be in the Reno Sparks area for business and stayed here only because it was provided. It is a nice, clean, older Holiday Inn. The staff was helpful and pleasant. If you are looking for a place just to get some rest, this place is ok. But if you want a little more your not going to... More 

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 13, 2015 via mobile

I checked in to a v ery plain hotel right near industrial property( fuel terminal and restaurants). I stay 300 nights a year at holiday inn properties so I have my own luggage cart of sorts. Checked in and later so went for dinner right away. I was accosted by waitress /bartender: are you staying here? Yes let me see... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We appreciate you taking the time to share your experience and I apologize for any impression that you were not a valued guest with us. The hotel is off of I-80 E. and in a clean, safe industrial area. We are continuing to improve and renovate the property and are committed to providing clean and comfortable guest rooms. The restaurant... More 

Saint Louis, Missouri
Top Contributor
57 reviews 57 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 7, 2015

I travel almost weekly and am pretty confident in a couple of brands so I chose this place to be close to work. Check in went beautifully, the lobby and common areas were nice. I got to my room and wanted to check out...while clean enough, it's almost as if there's too much space or something that's desolate feeling. No... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We appreciate your feedback and I apologize for the lack of housekeeping service you experienced. That is not our standard policy or acceptable. It is also unfortunate that your room service order was not up to your expectations. Our goal is for all of our guests to have excellent service and a comfortable, clean room for a great nights rest. More 

San Francisco, California, United States
1 review
4 of 5 stars Reviewed January 21, 2015

During my first visit I was greeted by staff member Annette. I found her to be very knowledgeable and concerned about my stay at the hotel. I found this to be true not only of Annette but other staff as well. I have traveled around the world. I have visited a number of places more than once. There is nothing... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear John, Thank you for taking the time to compliment the great, caring staff at the Holiday Inn Reno-Sparks. We appreciate your feedback and will share your comments with them. We look forward to having you stay with us the next time you are in the Reno - Sparks area. More 

Sandy, Utah
Top Contributor
52 reviews 52 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 21, 2015

We stayed here over night on our way back from California. The room itself was clean even though it shoed a bit of wear. Some of the toiletries were missing that we usually expect at this chain but it was not a big deal to not have them. The beds were comfortable but small for a queen. It was very... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Lola Bean, Thank you for taking the time to share your comments on your stay with us. We are happy to hear that the Front Desk staff was kind and helpful and that your room was clean and comfortable. We are continuing to update and remodel the hotel and look forward to having you stay with us again and... More 

1 review
3 of 5 stars Reviewed January 16, 2015

My sister came to town for New Year's, and ended up staying at the Holiday Inn. We were going to go eat at Cantina's in Sparks like we normally do when she visits, but she was so tired when I came to pick her up, she suggested the restaurant in the hotel. The front desk informed her they had an... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Mika, Thank you for staying with us while you were in the Reno-Sparks area! We appreciate your feedback and it is great to hear that you enjoyed your visit and the staff and restaurant took good care of you. We look forward to having you stay with us again when you are back in the area. More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed January 3, 2015

I recently traveled with my family from Salt Lake City and stayed at Holiday Inn in Sparks. I was so impressed with the friendly staff, from the front desk clerks to the restaurant staff and everyone I encountered while there. They went above and beyond when I was unable to get my car started the following cold morning. They helped... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Callie, Thank you for sharing your wonderful experiences with us during your recent stay at the Holiday Inn Reno-Sparks. We appreciate your feedback and will pass on your comments to the staff. Our goal is to be your "home away from home" and provide a clean, comfortable guest room with excellent customer service. We look forward to seeing you... More 

country
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 28, 2014

I tried to book directly with the hotel. Holiday Inn uses a remote office for booking. Clearly, they are not advised of the availability of lower floor rooms. We arrived and have been waiting for about 35 minutes for a room because when I asked for the lower floor room I had booked, I was told "No, the 5th floor... More 

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workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Dear Gypsy Traveler, I apologize for the confusion and inconvenience of not having ground floor guest rooms and the challenges that caused you during your stay with us. Winter time in our area is usually much slower then summer with lower occupancy, so in order to conserve energy we close off some rooms to more efficiently run the hotel. We... More 

Kansas City, Kansas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 28, 2014

The hotel staff was unprepared and the rooms are noisy all night I heard doors slam and people in and out of their rooms made it almost impossible to sleep. The staff while polite was not very helpful and the toilet was very noisy and seat would not stay up. When I left they seemed shocked I could not stay... More 

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

We appreciate your feedback as we use it to improve the service and amenities. I apologize for the inconvenience you experienced during your stay. If you had let the front desk know at the time that you had noisy guests in the hallway near your room we would have sent our courtesy patrol to handle the situation. Also if you... More 

1 review
5 of 5 stars Reviewed December 19, 2014

The customer service was outstanding. The host at the front desk Annette, was incredible helping me find the correct travel arrangements. When my transportation failed they were kind to offer the hotel van to get where I need. I would recommend this hotel to everyone.

Was this review helpful? Yes
workatholidayinn, Director of Sales at Holiday Inn Reno-Sparks, responded to this review

Thank you for taking the time to let us know about your great experience here at the Holiday Inn Reno-Sparks and sharing your wonderful comments about the excellent front desk staff. We look forward to having you stay with us the next time you are in the Reno-Sparks area. More 

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