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Holiday Inn Reno-Sparks

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55 East Nugget Avenue, Sparks, NV 89431
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Holiday Inn Reno-Sparks
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Holiday Inn Reno-Sparks
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127 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Spanish first
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  • All months
    (127)
  • Mar-May only
    (38)
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    (31)
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    (19)
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Level Contributor
8 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

We booked this in mind that the FREE SHUTTLE WOULD BE FREE, AND IT WASN'T!! Wanted to go to the two local casinos and they said they would charge fee to room. Maybe the hotel needs to update their listing and not say Free Shuttle!!! Very disappointed and the bar and food here at hotel very bad!!! What is the... More 

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Lincoln, Nebraska
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Stayed here on the trip home as a rewards member. We always stay at IHG hotels because we can depend on them being clean, this one was a disappointment. The room smelled of smoke, was not comparable to other properties as far as furnishings, beds, blankets, etc. The air conditioner in the room was controlled on the wall and was... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I recently stayed at this Holiday Inn while on a business trip to Reno. The hotel is dated and kind of out of the way from everything and they charge $12 per day to use their shuttle. The hotel stay was pleasant with big, spacious rooms but they need to spruce up the place and inject life in to their... More 

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Moss Landing, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Breakfast is not free. If you book a room with a breakfast, you receive a voucher for $10 per person (max. 2 people) off of the menu at their on-site bar/grill restaurant. When you consider that the booking with breakfast is $20 more than the booking without breakfast, there is no savings at all. Traveling with 3, we still had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Reno-Sparks, responded to this review

Dear Luvmygrandbabies, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am sorry that you had issues with rates with the inclusive breakfast. All of our reviews are evaluated by management, and your review is no exception. The feedback we receive from our valued guests, like you, enables us to target... More 

Hawick
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed May 26, 2015

My wife and I booked in here on a big trip to the Western National Parks. We got there a bit late due to distance and visiting NP's. Reception was fine but when we got into room noticed safety lock was broken, looked like someone had forced door but as it was a bit late went down to their restaurant.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Reno-Sparks, responded to this review

Dear Scottishborders, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

We arrived about 230 pm and the desk clerk, Annette, was very rude! She said we had a Smoking room, when I had requested a non-smoking room for two nites that was prepaid through Hotels,com...she said she couldn't change it b/c it was booked through a 3rd party???? So we get to our room, and they are still cleaning it!... More 

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IHGCare, Guest Relations Manager at Holiday Inn Reno-Sparks, responded to this review

Dear katherine a, Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further... More 

El Dorado Hills, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

The staff was friendly and efficient. They went out of their way to assure our stay was enjoyable. The place was acceptable but dated and was not near the strip. The hot tub was cloudy probably because of the numerous young people staying due to a basketball tournament.

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IHGCare, Guest Relations Manager at Holiday Inn Reno-Sparks, responded to this review

Dear Popopx3, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We truly appreciate your kind words regarding our staff as we pride ourselves on excellent customer service. However, we regret letting you down on... More 

Sparks, Nevada
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 19, 2015 via mobile

The staff is Outstanding...Everyone at the front desk is Very Friendly & Helpful..Maintenance & Cleaning staff are just as friendly...The rooms are Extremely Clean...There's plenty to do in walking distance & if You want to venture further they have a shuttle

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Kingman, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

Came in late from Arizona and was exhausted and looking for a place to stay and there it was. We did not have a reservation. We were greeted by Chuck and Elana. The hospitality we received and the warm greeting and jolliness at 2:00 in the morning made it even better. The rooms, very clean. The linens very clean and... More 

Was this review helpful? Yes 1
Reno, Nevada
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2015

The room was spacious. Everything was clean. The hot tub was relaxing. The front desk staff was very professional and nice. The girl that assisted my family had a smile on her face every time we saw her.

Was this review helpful? Yes 1
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