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Residence Inn Reno

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9845 Gateway Dr, Reno, NV 89521
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Residence Inn Reno
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Residence Inn Reno
Residence Inn Reno
Residence Inn Reno
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119 reviews from our community

Traveler rating
    44
    53
    12
    5
    5
See reviews for
36
23
10
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thailand
Top Contributor
121 reviews 121 reviews
38 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town visiting family and stayed for 8 nights in retMay. Our room was well stocked and it was great having a kitchen during our stay. The included breakfast was a real treat, as each morning there was a hot meal waiting for us. Far better than your standard included breakfast. We also liked that each evening some... More 

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Top Contributor
110 reviews 110 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Not many Marriott properties in Reno. Selected this one for a 2 nite business trip. Typical residence inn. Property was clean. Gym ok. A few machines and some dumbbells. Not far from airport staff friendly. Try have a bonus points wheel for rewards members

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Brentwood, California
Top Contributor
50 reviews 50 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We've stayed here before and as we're Platinum Marriott Reward holders like to stay at a Marriott. The other close by location is the Courtyard. Both seem to cost about the same, but this Residence does give you a free breakfast so it seemed like a better deal. The area is south of Reno and is a lot quieter than... More 

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Tim B, General Manager at Residence Inn Reno, responded to this review

Dear Pudgie, Thank for taking the time to post such a thoughtful review. The April volleyball tournament weekends are a very busy time here in Reno. I appreciate the fact that you did notice the efforts of the hotel staff to accomodate the needs of all guests when large groups are staying at the Residence Inn. Thank you for your... More 

Stuttgart, Germany
Top Contributor
78 reviews 78 reviews
52 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 10, 2015

Usually Residence Inns are very pleasant. This property was a little below my expectations. It is located south of town near shopping and several restaurants. We stayed in a one bedroom suite on the third floor. It was very quiet except for the occasional sound from the hallway. The bed was ok, but a little on the soft side. The... More 

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Tim B, General Manager at Residence Inn Reno, responded to this review

Dear MMM54, Thank you for posting your comments regarding your recent stay at the Residence Inn. I will share all of your observations with the hotel leadership team. They will work to address the issues that you have brought to our attention. Thank you for staying at the hotel. Regards, TimB - GM More 

2 reviews
1 of 5 stars Reviewed March 28, 2015

Stayed over a fully booked hotel that had a dog show this weekend. At first it was Ok, lady that first checked us in is very friendly, gave us necessities that we forgot, toothpaste and Milk for the baby. Then 2nd started going down hill, My baby was fussy so I asked for milk again, now another lady, not as... More 

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Tim B, General Manager at Residence Inn Reno, responded to this review

Dear Pia L, I apologize for the inconsistent service that your family received during your recent stay. Your comments will be shared with the hotel leadership team so that they may better train individual staff members regarding the needs of families with small children and babies. With respect, Tim B More 

Contributor
19 reviews 19 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 20, 2015

Needed a few days near Reno and the Residence Inn fit the bill. It run by Marriott,, so I knew the standards would be high. Was not disappointed. The unit was beautiful and just what I needed. There wasn't any noisey neighbors and the breakfast was very nice (as well as the lounge it was offered in). Location was convenient... More 

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South Lake Tahoe, California
Top Contributor
116 reviews 116 reviews
31 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 9, 2015

Didn't want to drive home and back the next day, so we opted the stay here for the night. Took advantage of the hot tub, which was open but pool closed. The evening "managers toast" was great and the breakfast was more than sufficient. The room was exceptionally clean with everything needed for a comfortable stay. Everyone working there was... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2015

as we pulled up the parking had slurped or puke right in front of the office plus there was a person working on their car in the parking lot. A Family member from back East had stayed there while visiting my dad in Reno and said that the beds were really good and that is one key factor that I... More 

Was this review helpful? Yes 1
Tim B, General Manager at Residence Inn Reno, responded to this review

Dear Suzanne G, Thank you for taking time to post a comment about your visit to the Residence Inn Reno. I apologize that the hotel did not meet with your expectations. The hotel is primarily built to accomodate travelers with plans to stay in Reno for an extended period. Our suites were designed to include amenities that are attractive and... More 

Sacramento, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2015 via mobile

We only stayed one night, but where very happy with the room, the free breakfast in the morning, and most of all with the really convenient location. Very close to freeway access, and though we weren't near casinos, we could have been pretty quickly if we had wanted to. There was an open-all-night grocery store very close, which was pretty... More 

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Concord, NC
Top Contributor
380 reviews 380 reviews
92 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed January 10, 2015

Three story hotel with multiple buildings. I had an executive king studio on the second floor. Plenty of space, good bed, i like the desk with a window view, huge couch. Only downside was hearing the guest on the 3rd floor above me walking around as I was trying to fall asleep. It sounded like that person was walking in... More 

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