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Residence Inn Reno

#20 of 64 Hotels in Reno
Certificate of Excellence
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9845 Gateway Dr, Reno, NV 89521
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Residence Inn Reno
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Residence Inn Reno
Residence Inn Reno
Residence Inn Reno
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116 reviews from our community

Traveler rating
    43
    51
    12
    5
    5
See reviews for
35
22
10
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stuttgart, Germany
Top Contributor
77 reviews 77 reviews
51 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Usually Residence Inns are very pleasant. This property was a little below my expectations. It is located south of town near shopping and several restaurants. We stayed in a one bedroom suite on the third floor. It was very quiet except for the occasional sound from the hallway. The bed was ok, but a little on the soft side. The... More 

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Tim B, General Manager at Residence Inn Reno, responded to this review

Dear MMM54, Thank you for posting your comments regarding your recent stay at the Residence Inn. I will share all of your observations with the hotel leadership team. They will work to address the issues that you have brought to our attention. Thank you for staying at the hotel. Regards, TimB - GM More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Stayed over a fully booked hotel that had a dog show this weekend. At first it was Ok, lady that first checked us in is very friendly, gave us necessities that we forgot, toothpaste and Milk for the baby. Then 2nd started going down hill, My baby was fussy so I asked for milk again, now another lady, not as... More 

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Tim B, General Manager at Residence Inn Reno, responded to this review

Dear Pia L, I apologize for the inconsistent service that your family received during your recent stay. Your comments will be shared with the hotel leadership team so that they may better train individual staff members regarding the needs of families with small children and babies. With respect, Tim B More 

Contributor
19 reviews 19 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 20, 2015

Needed a few days near Reno and the Residence Inn fit the bill. It run by Marriott,, so I knew the standards would be high. Was not disappointed. The unit was beautiful and just what I needed. There wasn't any noisey neighbors and the breakfast was very nice (as well as the lounge it was offered in). Location was convenient... More 

Was this review helpful? Yes 1
South Lake Tahoe, California
Top Contributor
116 reviews 116 reviews
31 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 9, 2015

Didn't want to drive home and back the next day, so we opted the stay here for the night. Took advantage of the hot tub, which was open but pool closed. The evening "managers toast" was great and the breakfast was more than sufficient. The room was exceptionally clean with everything needed for a comfortable stay. Everyone working there was... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed January 18, 2015

as we pulled up the parking had slurped or puke right in front of the office plus there was a person working on their car in the parking lot. A Family member from back East had stayed there while visiting my dad in Reno and said that the beds were really good and that is one key factor that I... More 

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Tim B, General Manager at Residence Inn Reno, responded to this review

Dear Suzanne G, Thank you for taking time to post a comment about your visit to the Residence Inn Reno. I apologize that the hotel did not meet with your expectations. The hotel is primarily built to accomodate travelers with plans to stay in Reno for an extended period. Our suites were designed to include amenities that are attractive and... More 

Sacramento, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2015 via mobile

We only stayed one night, but where very happy with the room, the free breakfast in the morning, and most of all with the really convenient location. Very close to freeway access, and though we weren't near casinos, we could have been pretty quickly if we had wanted to. There was an open-all-night grocery store very close, which was pretty... More 

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Concord, NC
Top Contributor
380 reviews 380 reviews
92 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed January 10, 2015

Three story hotel with multiple buildings. I had an executive king studio on the second floor. Plenty of space, good bed, i like the desk with a window view, huge couch. Only downside was hearing the guest on the 3rd floor above me walking around as I was trying to fall asleep. It sounded like that person was walking in... More 

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Palo Alto, California
Contributor
16 reviews 16 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 9, 2014 via mobile

The outdoor amenities were great -- basketball, mini tennis, fire pit, BBQ area & pool. Room was comfortable and clean. Breakfast had enough to make it work for everyone. Loved the Paul Mitchell products in the room, helpful staff and the other guests were in good moods too.

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San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2014

We stayed one night in room 332 on October 4, 2014, in a queen size bed studio room, for a concert at Peppermill resort hotel. It was a great stay. Michelle was our check in agent, she was knowledgeable and nice, thank you for the great service. The decoration and furniture were little dated, you can tell from the dated... More 

Was this review helpful? Yes 2
sac delta
Top Contributor
97 reviews 97 reviews
44 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 29, 2014

Checked in late and gentleman at the desk was very kind and helpful. Room as always was clean and ready to sleep for the night. Hotel was clean and grounds. Breakfast was good and hot. Will always stay here when in Reno. Thanks

Was this review helpful? Yes 1
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