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Grand Sierra Resort and Casino

4.0 of 5 2500 East Second Street, Reno, NV 89595
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Certificate of Excellence 2014
Grand Sierra Resort and Casino
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Grand Sierra Resort and Casino
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1,774 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Sierra Resort and Casino
See the most recent reviews
San Diego, California
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 2, 2014

We stayed their Chrismas week to be near family and did not want to stay in the smoky downtown hotels. Checked in at 9:30 on a Wednesday eve but all hotel retaurants closed other than coffee shop. Rate quoted included breakfast but the confirmation did not include it so when checked in they would not honor the room with breakfast... More

Was this review helpful? Yes 1
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Thanks for sharing your experience with us. We strive to create the best possible resort experience for all of our guests. We’re disappointed to hear this was not the case for you. We’d like to discuss this occurrence with you further, please email us at social@grandsierraresort.com. More

Sacramento, California
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 2, 2014

I recently visited the Grand Sierra Resort in Reno, Nevada because I wanted to spend time away with my daughter during school Winter break. I would like to say that it was an interesting stay. First, let me began by commenting on the front desk staff. They were definitely not very warm and pleasant. The lady and the gentleman were... More

Was this review helpful? Yes 2
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hi, thank you for posting to TripAdvisor. We apologize that you did not receive the best service possible when you stayed at Grand Sierra Resort and Casino. We'd like to discuss these matters with you further, please email us at social@grandsierraresort.com. More

San Ramon, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 2, 2014

We come to Reno a lot and normally stay at another hotel, but decided to give the Grand Sierra a try and so far I am not impressed at all. Let's start with the positives: Large selection of restaurants Friendly employees at check in An awesome keno runner in the cafe The bed is comfy Negatives: While the room had... More

Was this review helpful? Yes 2
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Thank you for sharing your feedback regarding your recent stay at the Grand Sierra Resort. We're pleased that you enjoyed some aspects of your stay. However, we're disappointed that we didn’t exceed your expectations. We would like an opportunity to discuss this with you. At your convenience, you may contact us at social@grandsierraresort.com. We look forward to hearing from you... More

Concord, California
Contributor
20 reviews 20 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 2, 2014 via mobile

We stayed here for New Years and had a fantastic time. We find the resort to have a great balance of adult and children activities, great amenities for prices and all in one services. Only opportunity I would highlight is better programs or offers at kids arcade especially if you frequent it. You don't get gsr reward points for anything... More

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello, thank you for taking the time to write a review on Trip Advisor regarding your recent experience at the Grand Sierra Resort we are happy to hear that you and your family had a pleasant stay with us. We strive to create the best possible experience for all of our guests. Thank you for your comments and suggestions. We... More

Chicago
Top Contributor
95 reviews 95 reviews
70 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 1, 2014

I stayed here for a business conference, and was pleasantly surprised. I was expecting typical, tacky Reno (sorry Reno lovers!), but instead, I felt like I was in a classy, high end Vegas casino. I had a Grand Suite in the Summit Tower, and the room was awesome. It had a huge bathroom with a big walk in shower, mini... More

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Thank you for taking the time to leave us feedback on your recent stay. We are happy to hear that you enjoyed your stay and many of our great amenities. We strive to create a positive experience for all of our guest. We apologize for any inconvenience that you may have had. Please stay with us again soon. More

Gardnerville, Nevada
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2014

Good deal with Groupon: Breakfast included. Nice clean, big room. Delicious breakfast. Easy parking and check-in. Only downside is the cost to use the spa facilities: $15 or $30 EACH PERSON, depending on day of the week.

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello, thank you for posting a review of GSR to TripAdvisor. We are happy to learn that your stay was enjoyable. Please stay with us again soon. More

Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 1, 2014

This is the second year I've stayed here with 7-8 friends in 3-4 rooms over New Years long weekend. The price is good, averages out to just over $100 per night. Our rooms on the 11th floor were clean and adequate for sleeping. You can't really hang out in the room other than sitting on the beds. At night the... More

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

We are sorry to hear that you were dissatisfied with your last visit to the Grand Sierra Resort. We take pride in providing each guest with a good experience every time they visit. I would appreciate it, if you would take the time to email us at social@grandsierraresort.com so that we may contact you to discuss this further. Kindest regards More

Burbank, California
1 review
5 of 5 stars Reviewed January 1, 2014

We stayed for several days just before new years 2014, our overall experience was excellent. minor issues with valet and beverage service, but the food at the hotel restaurants was really good. The buffet was okay, would have preferred better, but the cafe was very good quality for a reasonable price. The gambling was fun, would definitely recommend GSR.

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Thanks for posting your review to TripAdvisor. We are happy to learn that you enjoyed many of the great amenities that Grand Sierra Resort and Casino has too offer. We look forward to serving you again. More

Fresno, California
1 review
3 of 5 stars Reviewed December 30, 2013 via mobile

The room we stayed in was very nice. The first morning we there construction was being done in the rooms around us. No one at the front desk knew of this. I went to the front desk to complain about the noise, and was asked if I was sure the noise I heard wasn't the elevator. I told him I... More

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Thanks for sharing your experience with us. We strive to create the best possible resort experience for all of our guests. We’d like to discuss this occurrence with you further, please email us at social@grandsierraresort.com. More

claremont, california
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 30, 2013

We were pleasantly surprised at all the GSR had to offer. The front desk staff were all helpful and very nice. The room was clean, bed was comfortable, free breakfast buffet, which was great. We appreciated the non smoking area in the casino. There are several restaurants at the resort, offering a variety of foods. There was also a Starbucks... More

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

We appreciate you taking the time to leave us feedback on your recent stay. We are happy to hear that you enjoyed your stay and many of our great amenities. We look forward to having you back again soon More

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Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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