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Condominiums at this property are owned and operated by several different management companies, so quality and service standards may vary. If you wish to book a specific unit or a unit owned or managed by a specific company, please ask about that unit before booking your trip.

Grand Sierra Resort and Casino

#10 of 65 Hotels in Reno
Certificate of Excellence
GreenLeadersSilver level
Hotel website
2500 East Second Street, Reno, NV 89595
Best prices for: 1 room 1 guest
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Grand Sierra Resort and Casino
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Grand Sierra Resort and Casino
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2,137 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Sierra Resort and Casino
See the most recent reviews
Reno, Nevada
1 review
4 of 5 stars Reviewed August 23, 2014

My housekeeping staff person, Sandra Bac, was great. She was friendly, helpful and reliable. She ensured that the room was kept clean and that everything was in its place. Her complete service made the room enjoyable. She should be personally commended for her hardwork and dedication. I was a member of a delegation from the A. Philip Randolph Institute which... More 

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Good morning JonDough91, Thank you for reviewing the GSR on Tripadvisor. Customer Service is our top priority, and we are delighted that we exceeded your expectations. Thank you so much for mentioning one of our team members; we will make sure that she is recognized accordingly. She is truly a great asset to the team! We hope to welcome you... More 

1 review
4 of 5 stars Reviewed August 23, 2014

I stayed in a Grand Suite which was very well appointed and maintained. The housekeeping services were excellent thanks to the service provided by Xue Lan. This is my third business trip to this hotel in the past 12 months and while other hotel services were lacking, overall I felt at home, when I returned to my room at the... More 

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Good morning Nanacy O, Thank you for your Tripadvisor review! We strive to provide great customer service to all of our guests, and are delighted that you mentioned one of our valued team members. We will certainly make sure she is recognized accordingly! We hope to see you again for your next business trip! More 

Grass Valley, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2014

I have never eaten at such a lowdown, take your money buffet!!! It was one of worst places to eat ever!!! I took my Daughter and her children, the food was AWFUL!!! The ice cream AWFUL and all the rest. Will never return!!!!

Was this review helpful? Yes 2
San Jose, California
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 23, 2014

When my wife and I went to check in, they mistakenly gave our room away. The Hotel was booked because Tony Bennett was playing there. Larry Rosborough (Executive Host) who is a fantastic host, and Linda found us the perfect room within minutes. We came there to see Tony, but Larry also asked if we wanted to see Masters of... More 

Was this review helpful? Yes 1
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello Leonard W, Thank you for your top rated review of the Grand Sierra Resort! We truly appreciate your feedback of so many amenities within the property. Also, thank you for mentioning so many of our team members. We will certainly make sure they are recognized accordingly. See you soon! More 

Calhoun
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

We played the slots; we went bowling; we had a skee ball tournament; we had cocktails, and we stuffed our faces all without leaving the hotel. Then we slept like babies in our giant room in comfy beds. We had an absolutely fun family vacation here :)

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Good morning Melissa V, Thank you for reviewing Grand Sierra Resort on Tripadvisor. We are thrilled that you had a great family vacation. We like to offer everything under one roof for all of our guests. Thank you for experiencing so many of our amenities. We hope to see you again in the near future! More 

Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 22, 2014

This hotel had a luxury feel and look to it. Everything in our room was marble and chrome. The bathroom was luxury at its finest. The casino are was alive the whole time was visiting. The club crowd was a little young for my taste.

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello Desmon M, Thank you for the “Sweet!!” review of the GSR on Tripadvisor. We are glad that you enjoyed your visit, and that you got to experience LEX! We hope to see you again soon. More 

Gerber, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2014

Hidden fees were a downside. Fairly clean but off in its own location so after drinking you were kinda stuck. Overall a decent stay. The staff did not inform us about the fees and neither did the site I reserved I reserved it on. Walls needed work but overall a decent room. Ended up costing more than I expected

Was this review helpful? Yes 4
Penn Valley, California, United States
1 review
5 of 5 stars Reviewed August 20, 2014

This was our third visit to the Grand Sierra. It is the only hotel/casino my husband and I will stay at. The service, cleanliness, and fun environment is consistently great quality. Our favorite restaurants are Rim and Charlie Palmers, but we also love to grab a milkshake at Johnny Rockets! The Beach is also a great atmosphere: fun music, great... More 

Was this review helpful? Yes
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Good evening Annie R, Thank you for the top rated Tripadvisor review. We are delighted that you enjoyed your visit, especially the Food and Beverage outlets. We look forward to welcoming you and your husband back in the future! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

The hotel is very nice and the staff is amazing. The front desk is personable and very helpful. When I arrived early to my room, there was a mix up and my room had not been clean yet. I informed the housekeeper down the hall by the name of Teresa Goldonez. She quickly stopped what she was doing and attended... More 

Was this review helpful? Yes 1
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello Sonia C, Thank you for the “Great Staff” Tripadvisor review! We truly pride ourselves on our customer service, and are delighted that we exceeded your expectations. We will certainly make sure that Teresa is recognized accordingly! We hope to see you again soon. More 

Senior Contributor
35 reviews 35 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 19, 2014

Stayed with many other families for soccer tournament held in Reno area; kids activities were great and plentiful; most dining venues were packed and waits were 1+ hours (not so good); smoking areas in casino bothered everyone as we had to walk through to get to some dining venues; small no-smoking area in the casino - but no walls surrounding... More 

Was this review helpful? Yes
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