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Grand Sierra Resort and Casino

4.0 of 5 2500 East Second Street, Reno, NV 89595
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Certificate of Excellence 2014
Grand Sierra Resort and Casino
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Grand Sierra Resort and Casino
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1,961 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tuolumne, California
1 review
2 of 5 stars Reviewed yesterday NEW

February 24 & 25, 2015. We were comped two free nights.Checked in at 3pm and asked for a king smoking, but wouldn't be ready for another hour, so took a king nonsmoking. The room was large, but lacking in furniture. Just one chair by the windows and there is usually a love seat on the opposite wall, but not this... More 

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1 review
2 of 5 stars Reviewed yesterday NEW

Nice new look don't care for the new club ,but I am not much of a club person. All in all it turned out pretty nice and I would go back just bring the kiddos next time.The food selection wasn't that great for a 12 am selection .

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Plymouth, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

we stay here each year on our way to ski at Tahoe. The reception staff are always efficient and helpful. The hotel is clean and has great facilities. Our room is always very comfortable and spacious with lovely toiletries and amenities. We enjoy the atmosphere and the casino too! A great way to start our holiday.

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Ione, California
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We've stayed here about 8 times over the past 2 years. Every time a 5 star rating until this week. Only because the cocktail waitresses were so slow, and I tip well so it wasn't that. I like to drink beer while playing. We spent half the time gambling as we normally would have because we kept having to go... More 

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Winnemucca, Nevada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Special thanks to Khalid for such good customer service! We stay here every time we go to Reno and it is consistently good. Concerts here are great as well, very intimate venue for them. Thanks Grand Sierra!

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Wow where do I begin. Check in is at 3 we arrived at 3:20 and were told our room wouldn't be ready for an hour. It wasn't ready until 5:30. The girl checking us in was extremely rude about it. They also employee thieves. I left a necklace on my nightstand and when I went back for it, the maids... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

First problem was I wasn't able to check in until after 4:00pm, second problem was my toilet and sink was clogged all night and half the morning which it took over 3 hours for someone to come fix it and third it took almost an hour to get my breakfast at the Grand Cafe yet they barely had any customers.

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Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello Tihya2003! Thank you for sharing your feedback. We apologize you experienced less than Grand service during your stay. We have sent you a personal message through TripAdvisor and appreciate the opportunity to speak with you further regarding your experience. More 

Simi Valley, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Spent 4 nights at the Grand Sierra Resort and Casino while playing pool in the U.S. Bar Table Tournament. Absolutely loved this hotel and all the extras. This was my 1st time in Reno but I have been to Vegas and Atlantic City and the Bahama's and a couple of places in Europe and this one in Reno was one... More 

Was this review helpful? Yes 1
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello Tom H! Thank you for sharing your wonderful 5-star review! We are thrilled to hear you loved your stay with us! We pride ourselves on offering excellent service and are pleased you experienced this throughout the Resort. We look forward to welcoming you back again in the future! More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a great time - room service was amazing, the Cafe was wonderful and of course the gaming was great. The kids had fun at Fun Quest....Next stay will be in summer so we can swim! Can't wait to stay there again!!!

Was this review helpful? Yes
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello mm55wair! Thank you for sharing your awesome review! We are delighted you had a great time during your recent visit, including the Grand Café and Fun Quest. We look forward to welcoming you and your family back during the warm summer months when The Beach is open. We can't wait to have you stay with us again as well! More 

Reno, Nevada
1 review
1 of 5 stars Reviewed 5 days ago NEW

Oh man. Where do I start? Well first, I got a hotel room there because of that fact there was an event that I was attending for that night and did not want to drink and drive. When I got the room, there was a used towel in the shower. I didn't make it a big deal. I had tickets... More 

Was this review helpful? Yes
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello drenro2012! Thank you for sharing your review as we sincerely appreciate all of our Guest feedback. We apologize your experience at LEX was not as expected. We have sent you a personal message through TripAdvisor and would appreciate the opportunity to speak with you further regarding your experience. More 

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Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Hotel Style:
#3 Romantic Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#4 Spa Hotel in Reno
#8 Family Hotel in Reno
#9 Business Hotel in Reno

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