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Condominiums at this property are owned and operated by several different management companies, so quality and service standards may vary. If you wish to book a specific unit or a unit owned or managed by a specific company, please ask about that unit before booking your trip.

Grand Sierra Resort and Casino

#8 of 65 Hotels in Reno
Certificate of Excellence
GreenLeadersSilver level
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2500 East Second Street, Reno, NV 89595
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Grand Sierra Resort and Casino
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4,807 Reviews from our TripAdvisor Community

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Fort Myers, Florida
1 review
2 of 5 stars Reviewed yesterday NEW

Would not stay again . Extremely smokey everywhere. Rooms were not clean. And housekeeping services were awful and got worse each day we were there. Room was not even made up last night we were there. Starbucks double charged us 3 times . However , Front desk staff very friendly and helpful upon checking in and restaurants were phenomenal .

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Helpful?
Thank Y4762WCstephanieh
Lakin, Kansas
1 review
4 of 5 stars Reviewed yesterday NEW

When we checked in we were told there were no king size beds available. We made reservations well in advance and had confirmation stating we had reserved a king size bed. We were discouraged by the fact that this discrepancy was not corrected. When I buy something I expect to get what I pay for..

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Helpful?
Thank williambills2016
Livermore, California
1 review
3 of 5 stars Reviewed yesterday NEW

We stayed in one of the Summit rooms and it was wonderful! Unfortunately we also ate at several of the restaurants on site and they were average at best. The casino is extremely smokey and though they have a smoke free section, the ventilation isn't sufficient to make it truly 'smoke free'.

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Helpful?
Thank lucy122016
Reno, Nevada
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

There are a few things that would have made my stay here better. One of the things was that the hot water was shut off for several hours, which was very inconvenient for me, given that was the reason I was staying there at this time (I couldn't use my water at my house). I understand that this was not... More 

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Helpful?
Thank maureenh333
Minersville, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

The elevators worked well and fast; the breakfast every morning was early, healthy, and well staffed (even though they were learning on the job how to work the credit card machine); People seemed to be happy working at the Grand as it showed in their pleasantness and willingness to answer questions as to where a specific room was located. I... More 

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Helpful?
Thank mirvilk
Fort Bragg, California
1 review
5 of 5 stars Reviewed yesterday NEW

I was given a free room so I had to go play. I love the atmosphere and the people who work there. Had a great time and there are so many things to do without even leaving the property. AAA+++ Will definitely be returning soon!

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Helpful?
Thank Y7419BOmichaelo
roseville ca
1 review
3 of 5 stars Reviewed yesterday NEW

I work at a casino resort in Northern California so I am very familiar with hotels and casinos. I was very disappointed that the reservationist and staff didn't acknowledge our special occasion the pillows were horrible. Coffee maker was missing a piece the iron smelled so I didn't use. The makeup mirror didn't work and the valet and bell desk... More 

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Helpful?
Thank dmlyngstad
Gardnerville, Nevada
1 review
5 of 5 stars Reviewed yesterday NEW

Very friendly check in and out.,clean room ,all the amenities we needed. Loved having restaurants and movie theater all in one spot. Staff was eager to help us find what we needed . Parking was easy and safe.

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Helpful?
Thank N3955BKgarys
Granada, Minnesota
1 review
3 of 5 stars Reviewed yesterday NEW

Our overall level of servives were excellent, BUT SADLY WHEN WE AWOKE THUR. FEB. 4th for an early start home, we experienced only VERY COLD WATER IN SHOWER sink, etc. What a rude experience and when we opened room door to leave found a letter from your Operations Mgr. informing us boiler was shut down===WHY wasn't this info. given us... More 

Review collected in partnership with this hotel

Helpful?
Thank 933darwinr
Roseville, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is the best hotel in Reno. The rooms are nice, the casino floor is not smoky and well ventilated. I really enjoy that there is a nonsmoking section on the casino floor and it's enforced by the staff. The waitress come by frequent and are very friendly.

Review collected in partnership with this hotel

Helpful?
Thank Patricia W
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