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Grand Sierra Resort and Casino

4.0 of 5 2500 East Second Street, Reno, NV 89595
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Certificate of Excellence 2014
Grand Sierra Resort and Casino
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Grand Sierra Resort and Casino
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1,693 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada, United States
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 4 days ago NEW

Beautiful well designed and spacious rooms. We did get an upgrade to a mini-suite which was very nice. Bathroom and shower are spacious and elegantly accented. Wonderful stay wish we were staying longer.

Was this review helpful? Yes
Aurora, Colorado
1 review
3 of 5 stars Reviewed 4 days ago NEW

I was there for a 3 day business trip just this week. The second day I was there housekeeping came in to clean my room while I was gone. When I returned I had a shirt missing. I spoke with the manager on duty and she had no concern and sent me to a security person. I told my story... More

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novato CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We are frequent guests at the GSR. The first compliment goes to our Executive Casino Host, Larry Rosborough for taking care of our reservations and upgrading both of us to the Summit. Larry was in incredibly attentive and assisting, he makes us feel like we are VIPs, which we aren't. Even though he was extremely busy with a major slot... More

Was this review helpful? Yes
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Terrence B! Thank you for sharing your detailed and fabulous review! We truly appreciate your loyalty and are pleased to know you are frequent Guests of Grand Sierra Resort. Larry is a remarkable host and we will be sure to recognize him for making you feel like VIPs, which you most certainly are. We pride ourselves on offering excellent... More

San Diego, California, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I always appreciate excellent customer service people. And Pam at the front desk is worthy of praise. I stayed there four days on two different occasions and had the good nature of dealing with Pam on both visits. She was kind, considerate and caring and truly when out of her way to make my stay special. . The whole hotel... More

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Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Michael F! Thank you for sharing your exceptional review! We are thrilled you experienced such wonderful service from Pam during your recent visits. Pam is a dedicated and caring team member and we will certainly recognize her for creating a memorable and special experience for you. We look forward to your return visit! More

Sunnyvale, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

We've been going to the Grand Sierra Resort a few times a year for quite a long time. Initially we were impressed with how clean it was, how friendly the employees were, the nice rooms, reasonable prices, not to mention the fun slot machine games (they have a great variety) and table games. As the years went on, GSR made... More

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Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Colleen M! Thank you for sharing your GRAND review! We want to thank you for your loyalty and are thrilled to know you are long time Guests of the Grand Sierra Resort. We are delighted to hear you have enjoyed the many upgrades, friendly staff and the benefits of being a GSRewards Club member. Larry is an outstanding host... More

Portland, OR
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed 3 nights as part of a business convention. Overall, the property is very nice and the design is aesthetically pleasing. I really enjoyed how much of the hotel/casino was non-smoking and there were several other non-gaming activities available, this would be a good option for families. Our room was in the Summit Tower, nicely appointed with a fridge and... More

Was this review helpful? Yes 1
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello OregonSP8! Thank you for sharing your review. We appreciate all Guest feedback we receive. We are pleased to hear you enjoyed the look and décor of the property, as we have recently completed a grand scale remodel. Grand Sierra Resort offers many family friendly amenities and we are happy to hear you enjoyed our non-smoking areas. Our Summit rooms... More

Moscow, Idaho, United States
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Checking in was a nightmare. I traveled all day to get there about 2:45 p.m. I was told the room wasn't ready, but would be soon and they would text me. I checked back at 3:15, and they said it still was not ready and could not give me a time when it would be ready. At 4:10, another guest... More

Was this review helpful? Yes
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello Jackie B! We appreciate you sharing your review. We sincerely apologize your recent stay with us fell short of your expectations in several areas. We also apologize your check in experience was not pleasant. I would appreciate the opportunity to speak to you regarding your stay and have sent you a personal message through TripAdvisor. More

Palo Alto, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Continue to marvel at ongoing upgrades by new owners. A wonderful property just keeps getting better and better. Recently enjoyed another great weekend at GSR. Special kudos to John & Robert, Maitre d' and waiter at Charlie Palmer Steakhouse for memorable dinner of venison, lamb chops, and Duckhorn Goldeneye Pinot Noir. Joseph Baldwin Palo Alto Ca

Was this review helpful? Yes 1
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Joseph B! Thank you for sharing your wonderful review! We are thrilled to hear you enjoyed your recent stay and the many upgrades we have made to the property. We will certainly recognize John and Robert at Charlie Palmer Steak for creating a memorable dining experience for you. Excellent menu choices! We look forward to your next visit! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

We ate at the grand cafe nearly every night during the races and had very excellent service the waiter James was perfect to us all very high class service he gave us .we stay at Grand sierra every year for the races and never had a bad time it's always fun and very nice staff that's why we always return

Was this review helpful? Yes 1
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hi spenning160! Thank you for sharing your nice review! We are delighted to hear you stay with us every year and appreciate your loyalty. James is a very talented team member who consistently provides excellent service. We will surly recognize him for creating a high class dining experience for you. We look forward to welcoming you back on your next... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

What a great deal for such a wonderful hotel. Wasn't sure what to expect when I saw what the room cost, but wow, was I pleasantly surprised. Nice size room, clean and very quiet! Will be taking my wife here next year for a quick vacation!

Was this review helpful? Yes 1
Grand-Sierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review

Hello K M! Thank you for sharing your great review! We are thrilled to hear you were “pleasantly surprised” with your room during your business stay. We look forward to welcoming you and your wife back for a quick vacation very soon! More

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Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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