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BEST WESTERN Airport Plaza Hotel

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1981 Terminal Way, Reno, NV 89502
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BEST WESTERN Airport Plaza Hotel
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BEST WESTERN Airport Plaza Hotel
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408 reviews from our community

Traveler rating
    145
    127
    60
    32
    44
See reviews for
109
108
44
93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Airport Plaza Hotel
See the most recent reviews
Ridgecrest, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2013

Staying at the best western (Airport Hotel) in Reno was and easy and pleasant experience. I like the fact that it is a non-gaming establishment and the hotel offers the services I need. The staff was pleasant and efficient leaving me wanting for nothing.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Looking forwarf to... More 

Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2013

Room was very good, the staff were outstanding. The packets of coffee were weak at best, but the room was clean and warm. All the staff were super friendly.. I would recommend this place to anyone wanting security, and comfort.

Was this review helpful? Yes 1
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Looking forwarf to... More 

Coalville, Utah, Usa
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 3, 2013

Easy access. Inexpensive rooms. Lots of parking. Thick walls that new hotels don't have. Staff is super nice. I didn't try the restaurant, but it looked good. Hit tub was nice, but the pool was closed.

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking... More 

Incline Village, NV
Top Contributor
154 reviews 154 reviews
15 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed December 3, 2013 via mobile

I was going to give the hotel a very good rating but several issues got it a notch below. Since this an airport hotel many travelers stay here for early flights. Unfortunately for us and being on the second floor the people above us were up at 4:30 wearing combat boots and walking walking walking. Who knew a hotel room... More 

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are really glad that you enjoyed the food here and had a great time... More 

Minden, United States
1 review
5 of 5 stars Reviewed November 30, 2013

It has easy access to the freeway and the airport, I always stay here when I have an early flight out or arrive late in the evening since I live an hour south of Reno. Being able to leave my car is a plus when I am just going away for a long weekend. It is always clean and welcoming... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Sandra, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your business and see you next time! Best Regards, Sally Cao General... More 

Sonora, California
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 26, 2013

This is a Hotel with good location, easy to find, close to freeway and airport. I give it a three because I had a few issues. The bath/shower faucet in our room was almost impossible to use. I personally was unable to turn the water on. Room heater never really worked until I set it at 75 degrees and let... More 

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience about your recent stay with us! Please accept my sincerely apologize for any inconvenience caused during your stay. We have re-vamped our entire maintenance team a couple months ago and we are working to fix any maintenance issues room by room. Thank you for your understanding and we would love to... More 

Wisconsin Dells, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 26, 2013

I arrive with Grandson (baby) I tell receptionist that 'My boyfriend paid for my room online. It should be under _ and paid for by _." She says, "we are upgrading you" I ask why, and she says, "bc you have a baby with you" I said that the baby isn't staying, I was visiting and had baby for a... More 

Was this review helpful? Yes 1
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Melody, It was nice talking to you over the phone back in November 2013. An appropriate coaching and consuling was addressed to the Front Desk Agent. But after invesagating into the Bar tender's incident, we have found out that was a big misunderstanding. You were in the Bar on a Sunday night during the Football games, the Bar Tender... More 

Travelers are raving about these Reno hotels

carson city, United States
1 review
5 of 5 stars Reviewed November 21, 2013

The staff was very friendly and helpful. The Station Restaurant is excellent, great variety on the menu and very good prices. They have a band every Friday and Saturday night also. The location is great it is walking distance to down town and the local shops.

Review collected in partnership with Best Western

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Battle Mountain, United States
1 review
4 of 5 stars Reviewed November 18, 2013

It was easily accessable from the highway, easy to locate. The rooms were nice and the bed was comfortable. There is a Barista and Lounge that are convenient. There was no valet but it was nice because the parking was convenient.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Tanya, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We wish to see you again on your next trip to Reno! Thank you again for... More 

Plainfield, Illinois
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 4, 2013

This was a good location for us to stay. It was clean but there were three issues we did not care for: The front desk wasn't very friendly, the interior corridor was cold, and the room's heater didn't work very well. It took about two hours to warm up after we entered and it didn't do much in the morning.... More 

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Allen, Thank you for sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very glad... More 

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