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BEST WESTERN Airport Plaza Hotel

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1981 Terminal Way, Reno, NV 89502
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BEST WESTERN Airport Plaza Hotel
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451 Reviews from our TripAdvisor Community

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Traveler rating
    163
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    67
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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    (101)
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There are newer reviews for BEST WESTERN Airport Plaza Hotel
See the most recent reviews
Bynum, United States
1 review
5 of 5 stars Reviewed May 29, 2014

Never once have I had a more consistant quality stay than at this hotel. The beds are comfortable and the sheets are nice and clean, Airport next door cannot be heard, you can also walk or use the shuttle to airport or local casinos.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Ithaca, NY
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 24, 2014

My sister and brother-in-law and I stayed here the night before I flew home to NY. The room was very comfortable and no noise whatsoever from planes across the street! Nice refrigerator, microwave, coffee maker, TV but no breakfast included. The coffee shop in the lobby had a great menu and service was excellent at 7:00 am. I'd recommend it.

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Sacramento, California
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 24, 2014

You can only expect so much from a mid level chain but this hotel comes close to perfect in that respect. The room was roomy, the staff exceptionally friendly and helpful at the desk and in the restaurant. The owner even came up and personally thanked me for staying there. The restaurant prices were very reasonable and the food was... More 

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Tucson, Arizona
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 21, 2014

I've stayed here a few times and it doesn't impress me too much. The staff could care less about my needs and were more interested in getting me checked in SUPER fast. I personally find it hard to get my bearings in this hotel, as it feels rather large for a Best Western! The rooms are clean and comfortable. I... More 

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Reno
2 reviews
5 of 5 stars Reviewed May 11, 2014

Best Western airport Plaza in Reno is one of the Best Western Hotel. Excellent service, big comfortable room,great water pressure, comfortable bed n excellent food. would use this Best Western for business n pleasure again! The staff is friendly to your needs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

AIKEN, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 10, 2014

Hotel very convenient--across street from Reno airport. No noise of planes from room. Good restaurant,employees and service. Shuttle Service to/frp, airport anytime needed. coffee pot, microwawve, and refris in room. WIFI in room. VERy clean and comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Fairfield, CA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2014

Excellent accommodations, great value, good location. Excellent full service restaurant. Helpful, courteous staff in hotel and restaurant. Beautiful courtyard and pool area. Easy registration and checkout, shuttle to airport offered.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

1 review
3 of 5 stars Reviewed May 3, 2014

The hotel is in a great location if you need to stay near the airport. It is directly across the street. Not very close to anything else in Reno though, you would need to take a cab anywhere. The hotel did offer us a free courtesy shuttle

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Vancouver, Washington
Level Contributor
165 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed May 2, 2014

We had Room 114 -- and you could hear the people walking around above you. The pool was closed for the season but the indoor spa was wonderful. So was everyone at the Front Desk. No breakfast included and it was a bit odd that there was coffee in the lobby... but only from about 3 a.m. to 6 a.m.,... More 

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Lawrence, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 29, 2014

Except for the rather long wait to get into my room (I arrived at about 4 p.m.), the experience was very nice. Also, the fact that I did not get the type of room I had reserved (single King/smoking requested - got a 2 queen bed/smoking), was not a problem. Overall, the stay was very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

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