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Best Western Airport Plaza Hotel


Hotel class 3.0 of 5
1981 Terminal Way, Reno, NV 89502
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Reviews you can trust

53% Recommend
3.0 of 5 stars 34 reviews
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5 of 5 stars
Chaddy1   1 contribution
Wisconsin
Nov 20, 2009 | Trip type: Business, Solo travel New

My stay at Best Western Airport Hotel was just wonderful. From the excellent client service to the beautiful room and facilities, I could not have stayed at a better place.The staff was beyond helpful and the housekeepers were so kind. The airport location and shuttle definetly makes this place worth cost. This is the first hotel in Reno I've stayed... more

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5 of 5 stars
fix850   3 contributions
Sacramento
Aug 9, 2009 | Trip type: Business, Couples

i stayed here for hot august nights. i usually stay with family in Reno but my friends recommended this hotel for me. the room they gave me was very comfortable and i slept very well. the staff was even nice enough to give me a room first floor so i could monitor my '76 camaro. it was my first time... more

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1 of 5 stars
frqttrvlr528   1 contribution
Virginia
Jul 29, 2009 | Trip type: Business, Solo travel

Worst hotel stay ever. Management is rude. Prices are high. Room was dirty. I got bedbugs and ended up bringing them home to my family. Don't stay here. more

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2 of 5 stars
laybvp   1 contribution
Orange County
Apr 27, 2009 | Trip type: Couples

The construction between the 2nd and 3rd floors is paper thin. The people in the room above us were up all night talking and walking around in their room. We could hear every footstep and the floor creeked. When they sat on the bed, we could hear the bed springs bending. If you ever stay here, demand a room on... more

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3 of 5 stars
marlana80   3 contributions
S Attleboro
Sep 23, 2008 | Trip type: Couples
1/1 found this review helpful

Flew in late to Reno (11pm)... had called at a stop-over to ask the desk clerk exactly how far the hotel is from airport (110 feet, just go thru the garage). So we grab our bags, go out the door... and see the parking/rental garage! We walk thru that & see the hotel on the other side of a road... more

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1 of 5 stars
StellaScorp   4 contributions
Sacramento, CA
Sep 2, 2008 | Trip type: Couples

On Saturday August 30, we decided to stay at the Best Western Reno Airport. At check in, we were told that we’d have to be entered into their system as a new check in because online reservations (i.e. Expedia or Hotel.com) are NOT GUARANTEED the type of room requested. In any case, the clerk was able to find us a... more

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4 of 5 stars
travelbuster   1 contribution
ca
Jul 20, 2008 | Trip type: Couples

We came to Reno to a different hotel where we had reservations. They had a surprise $125 pet fee that wasn't mentioned online. So we had to scramble to find somewhere to stay. We called The Best Western and were immediately given a pet room at a really economical price for the quality of the room. The pet fee was... more

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1 of 5 stars
rflSeattle   1 contribution
Seattle
May 1, 2008 | Trip type: Business
2/2 found this review helpful

I was there for a conference and a brand new bracelet, minus the case, was stolen from my room. This was a gift for a friend. When I contacted the front desk, they immediately assumed I had mislaid it, even though I had never taken it out of the case. I was told I had to wait to make a... more

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1 of 5 stars
californiatravlin   1 contribution
California
Mar 29, 2008 | Trip type: Family
1/1 found this review helpful

We have stayed at this hotel numerous times when flying out of Reno, and we use their convenient and free park and fly service. This last time, the housekeeping and and maintenance was so miserable we are thinking we will not return. The sheets were DIRTY, and even the clean sheets that housekeeping replaced them with were yellowed and worn.... more

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1 of 5 stars
631   1 contribution
NYC
Nov 27, 2007
2/2 found this review helpful

As others have written the hotel is close to the airport and pet friendly. Those are the only positives. After a one night stay, we were surprised to find a double charge when we received our credit card statement. I called the hotel to say that they had made a mistake. Immediately the "manager" said no they had not made... more

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Best Western Airport Plaza Hotel Also Known As

  • Best Western Reno
  • Reno Best Western
Address: 1981 Terminal Way, Reno, NV 89502
Reno Hotels Best Western Airport Plaza Hotel
3.0/5.0
34