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BEST WESTERN Airport Plaza Hotel

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1981 Terminal Way, Reno, NV 89502
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BEST WESTERN Airport Plaza Hotel
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BEST WESTERN Airport Plaza Hotel
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374 reviews from our community

Traveler rating
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    55
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    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

Initially I praised the Hotel, room, parking, and how quiet it was. When I got back home and reviewed my Visa bill the BEST WESTERN Airport Plaza Hotel had charged more than my receipt, adding a $50 security charge "that they said nothing about when I checked in or out, and was not on my bill receipt". Good thing I... More 

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Englewood, Colorado
1 review
4 of 5 stars Reviewed 4 days ago NEW

again very helpful staff.......could use some room updates but very acceptable...location not too bad... very close to airport....will stay there again...they are try constantly to keep hotel clean and presentable

Review collected in partnership with Best Western

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were concerned about location being next to airport however we did not even hear the planes. We chose this location because it was close to a medical facility at the Mall which is only 5 min away. The room had a real nice pet bed for our dog which he loved! Would stay again if in the area.

Review collected in partnership with Best Western

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Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

On behalf of our entire team, I would like to Thank you for your business. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. More 

Charlotte
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good quality and value, especially so close to the airport. We were just traveling through on a 6,000 trip around the U.S. visiting relatives and were so glad we found this nice, quiet, well-taken care of hotel. The staff was so very competent and friendly and the restaurant food surprisingly good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

On behalf of our entire team, I would like to thak you for your business . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so glade our location worked for you we look forward to... More 

Lebanon
2 reviews
5 of 5 stars Reviewed 1 week ago

We were so pleased with our stay at this hotel. Near the airport and main streets to get around town. No airplane or road noise. The staff said the rooms were pretty sound proof, and they were right. The restaurant served a reasonably priced breakfast, and you were given a discount as a guest. Room was nice, clean, and had... More 

Review collected in partnership with Best Western

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Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Thanks for staying with us . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to your next stay in Reno More 

Hillsboro, Oregon
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hotel is in need of some upgrades. poor lighting in shower area and no heat available for bathroom. tv did not function well most of the time. alarm clock was impossible to change time on. functions on phone did not work properly. could not use my phone in my room. had to step outside for coverage. attached restaurant was a... More 

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Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

On behalf of our entire team. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thanks for commenting on our front desk we certainly will look at the staffing levels to make sure we are offering prompt service... More 

Fort Bragg
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. They have raised the standards, the best change is in the helpfullness and training of their personal, from front desk to van driver. I know this because I have been using this unit for the last 10 years. It only gets BETTER, Thanks

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Thanks for staying with us . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. More 

Ivins, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Overall this was a decent stay except its near the Reno airport and had a terrible time with guest on floor above us as it sounded like a group of kids constantly jumpy, running and yelling. Complained 3 times during the evening and it seems like nothing was really down about the problem. Did not get a good nights sleep!!

Review collected in partnership with Best Western

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Doug C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Gold Point, NV
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

May not have the usual breakfast bar, but this place has it all. We used the shuttle which was quick coming and going and the driver was knowledgable of the surrounding area. The restaurant serves an excellent breakfast. In the middle of winter, the grounds are still pretty and neatly manicured. Excellent value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Thank you taking the time to tell us about your experience at our hotel, We value your business and appreciate your feedback . Hope to see you on your next visit to the Reno area More 

Austin, United States
1 review
5 of 5 stars Reviewed February 17, 2015

Very nice hotel, you could walk to the airport or take their free shuttle, the restaurant looked nice (but we had eaten before we got there and wish we would've waited if we would've known how nice and reasonable the restaurant was). We were skiing in Tahoe and stayed at this Best Western to catch our 6:30 am flight, very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug C, Manager at BEST WESTERN Airport Plaza Hotel, responded to this review

Thank you for commeting regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and... More 

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