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Hilton Garden Inn Reno

#11 of 64 Hotels in Reno
Certificate of Excellence
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9920 Double R Blvd, Reno, NV 89521
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Hilton Garden Inn Reno
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Hilton Garden Inn Reno
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272 reviews from our community

Traveler rating
    123
    98
    37
    11
    3
See reviews for
61
48
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128
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (272)
  • Mar-May only
    (58)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (76)
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    (56)
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San Pablo, CA, United States
1 review
4 of 5 stars Reviewed yesterday NEW

This hotel is a great place to stay if you are not visiting Reno to gamble. It next to the freeway and in walking distance to dinning & stores. And the hotel offers all the basic amenities. The staff are courtesy and the place is clean.

Review collected in partnership with Hilton Garden Inn

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Top Contributor
111 reviews 111 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a relatively modern Garden Inn with a wonderfully accommodating staff. From the front desk to the bar, the restaurant and even the maids are cheerful and willing to do what they can to make your stay a good one. Multi-year Hilton Diamond member and I will say that this place is in my top 10. It's all about... More 

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Top Contributor
73 reviews 73 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What separates this from others is location. Next to a shopping area and gas station , away from strip and airport. They do have a shuttle to and from airport . But if you leave too early they will get you a cab. Gym is ok . Lounge too expensive, try local restaurants within a two minute walk. The rooms... More 

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Reno, Nevada
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Written by a 22 year diamond in Hilton program that has had a few stays here since their opening. The staff is well above average in delivering what they can in a friendly manner. Front desk is consistently great. I seldom see a dud more than once. Do people really pay $11.95 plus 13% tax and tip for breakfast? Lacks... More 

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Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

We greatly appreciate you taking your time to write a review on your past stay. We do apologize for falling short with our property carpets . We will most defiantly use your review to help improve our property . Thank you for your business and we hope to see you back at the Hilton Garden Inn Reno . More 

Reno, Nevada, USA
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I have stayed here several times, as well as friends and family, and we always recommend this hotel. The staff is very friendly and attentive to whatever you need. The rooms are always very clean, and whether you stay for dinner or breakfast the food is always great.

Review collected in partnership with Hilton Garden Inn

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Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

Thank for taking your time to inform us about how well your stay's at our property are . We strive for the best customer service and professionalism . We greatly appreciate you referring our hotel to friends and family . We will be expecting you in the near future . Thank you for your business at the Hilton garden Inn... More 

Top Contributor
112 reviews 112 reviews
24 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights recently. The hotel is laid out like all Hilton Garden Inns. I think the staff here is what makes it different from other HGIs where I have stayed; they were friendly, efficient, and and very helpful. I ate breakfast at the hotel on two mornings. The waiters were very good at what they did;... More 

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Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking your time to write a survey on your positive hotel experience . We are very glad that our associates where the "cherry on top" of your stay . We hope to see you in the future . You can count on us . Guaranteed . More 

Charlottesville, Virginia
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reasonably good property with some exceptional people in the service roles (notably - the gentleman who drives the airport shuttle bus). Some weak points: 1) the equipment in the gym is not working well and has not worked well for over a year of me staying at this property 2) the breakfast can be slow and quality can range from... More 

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Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

We greatly appreciate you taking your time to write about your hotel stay at the Hilton Garden Inn . Thank you for the tips about our property we will put them to great use . Our chief engineer was notified about the gym and the issue was resolved . We hope to have you return to our property . Thank... More 

GA
Top Contributor
51 reviews 51 reviews
39 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent 2 nights there. The HGIs use the SAT beds with the dials, and sadly my bed had flat half and in dire need of new bladders. When the bladders are not maintained, customers end up sleeping in a pot hole. Fortunately the other half of the bed still works for the most part. We lost power over night... More 

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Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking time to write us about your stay . We apologize for falling short with our Garden Sleep System . We are glad to hear you will be coming back to our property soon . More 

Toronto, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice hotel and we had a good dinner. Only issue was breakfast. There is no hot buffet and one server. So on a busy weekday morning, despite the best efforts of the server, breakfast does take a while. If on holiday, probably not an issue, but not ideal if you are trying to get out for a business meeting. If... More 

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Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking your time to fill out a survey of your resent stay . We appreciate your response on the restaurant. Your review will help us improve our direction with the hotel and its services . We hope to see you in the future . Thank you for your time . Hilton Garden Inn Reno. More 

Sunnyvale, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean and quiet hotel. The staff were very courteous and helpful and did a very professional job. The hotel looked fairly new and was in excellent condition . It is only a short drive to many of the Reno attractions.I would stay there next time I'm in Reno.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Katie H, Guest Relations Manager at Hilton Garden Inn Reno, responded to this review

We greatly appreciate you taking time to fill out a survey for your resent stay . We are glad to know you enjoyed our location and the professionalism of our employees. We strive to give our guest an excellent stay every time! We hope to see you in the near future. Hilton garden Inn Reno thanks you for your business... More 

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