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All 65 Reno hotels

Hilton Garden Inn Reno

3.0 of 5 Hotel   |   9920 Double R Blvd, Reno, NV 89521
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Ranked #11 of 65 Hotels in Reno
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
BrandiLB Seal Beach, California
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242 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seal Beach, California
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here one night for a business trip in November. It was a nice stay with a very clean room and comfortable night's sleep. The hotel was nice and quiet. There are a few things within walking distance for dining/drinking options (a BJs and Starbucks plus a few others). There is also a nice path about a mile long... More

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Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We appreciate your feedback and do plan on utilizing your response in an effort to better service and staff our front desk. We look forward to welcoming you back to our hotel in the future. You... More

Bishop, CA, United States
1 review
5 of 5 stars Reviewed 1 week ago

We've stayed here so often that we're starting to know the staff. They're always efficient, friendly and helpful if we need anything. I like having the restaurant right in the hotel so we don't have to drive somewhere for dinner in unfamiliar areas in the dark. (It's winter now.)

Review collected in partnership with Hilton Garden Inn

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Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. As always, our goal is to make you feel at home. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn... More

Eagle
Top Contributor
94 reviews 94 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travel every week. Usually a Marriott loyalist but been giving Hiltons more opps as Marriott properties tend to cost more than $20 more. This is a very nice location, friendly staff, clean property, quiet. Will stay here again.

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Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future and becoming a Hilton member. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn tony.ausilio@hilton.com 775-850-9700 More

Reno, Nevada
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean, quiet and comfortable! Fridge, micro and coffee in-room! Grocery store, restaurants, gas, bars, coffee, etc. all within walking distance. Location is a little off the beaten path... south of downtown Reno, good to get away from the casinos, and the crowds.

Review collected in partnership with Hilton Garden Inn

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Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn tony.ausilio@hilton.com 775-850-9700 More

Lynnwood, Washington
Top Contributor
125 reviews 125 reviews
55 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here 4 nights. I must say the service is what separates this place from many. Checking in Kat was smiling and greeted me like a king. The rooms are typical HGI which is nice as it is always good to know what you expect is there. Location is easy to freeways, 10 mins from the downtown area if you... More

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Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Staff so accomadating. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn tony.ausilio@hilton.com 775-850-9700 More

Austin, Texas
Top Contributor
98 reviews 98 reviews
60 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed October 16, 2014

This is not one of HGI's better properties. The rooms are clead but the beds are caved in and uncomfortable, Fitness center needs LOTS of work; key won't open second door, TV's don't work on the equipment, treadmills need servicing, no hand sanitizer and they close it at night. Breakfast is a dreadful experience; slow service due to only one... More

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Michael A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Please accept our apologies regarding your expereince with our fitness center and morning breakfast. We value your business and very much appreciate your feedback. We will use your review to increase the level of our service in the future. Thank you. More

Castro Valley, United States
1 review
5 of 5 stars Reviewed October 14, 2014

Katie Huff was the manager of the hotel in Reno. She was excellent and made our stay a wonderful one. She made sure all of the needs of all our guests were satisfied and went over and above her duties to make sure that the Hilton Garden Inn was well represented. She is an employee that you should be very... More

Review collected in partnership with Hilton Garden Inn

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Kat H, Front Desk Supervisor at Hilton Garden Inn Reno, responded to this review

I just want to take the time to thank you for your kind feedback. I am glad we were able to take such good care of you during a special occasion. We hope you return to our property in the future! Thank you again! More

OKC, OK
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 12, 2014

The Bad: Febreze is heavily sprayed, daily, in each room by the maids. Then, a maid supervisor rechecks the rooms and re-applies Febreze. Febreze is also sprayed in the hallways, daily. All this in addition to the cleaning chemicals that are heavily scented. So, if you have allergies or asthma, I would stay elsewhere. What they are practicing is "ambient... More

Was this review helpful? Yes 1
Kat H, Front Desk Supervisor at Hilton Garden Inn Reno, responded to this review

Thank you very much for taking the time to give us your feedback. It is very valuable to us and helps us improve our property for our guests. I am sorry we weren't able eliminate the strong smells and hope that it doesn't deter your future stays. We appreciate your business and hope we can satisfy your needs at your... More

Dupont, Washington
Top Contributor
87 reviews 87 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 9, 2014

I stayed 4 nights for a business trip and had a nice stay. The hotel was convenient to the airport, and the free airport shuttle was a nice appreciated touch. The room was large and well appointed with a comfortable bed. The pool was heated, and a nice escape after a long work day. There are plenty of restaurants steps... More

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Memphis, Tennessee
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 3, 2014

The Hilton Garden Inn Reno totally met and exceeded my expectations. I know I can rely on the Garden Inn brand to deliver a consistent excellent experience and the Reno property was no exception. I wish I could call everybody by name, but needless to say every employee at the property gave the appearance of enjoying their work and that... More

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Additional Information about Hilton Garden Inn Reno

Address: 9920 Double R Blvd, Reno, NV 89521
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Reno 3*
Number of rooms: 135
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Also Known As:
Hilton Garden Inn Reno Hotel Reno
Reno Hilton Garden Inn

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