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Hilton Garden Inn Reno

3.0 of 5 9920 Double R Blvd, Reno, NV 89521
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Certificate of Excellence 2014
Hilton Garden Inn Reno
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Hilton Garden Inn Reno
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245 reviews from our community

Traveler rating
    110
    90
    31
    11
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Jose
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was try to drove I-88 to Reno, a very tiny highway in Xmas night... so, I was arriving very late at 3AM, hotel gave me very nice room, and very happy stay. In fact, we extend our stay for another night at same hotel.

Review collected in partnership with Hilton Garden Inn

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Henderson, United States
Contributor
17 reviews 17 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The property is conveniently located next to the freeway with restaurants, grocery store and Starbucks within walking distance. The staff were extremely friendly and everything was in order upon checking and checking out. Will definitely stay here again next time I am in Reno!

Review collected in partnership with Hilton Garden Inn

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Fargo, North Dakota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

located in south Reno away from the casino hub. shopping near by, some restaurants. Hotel clean. this was a business stay. restaurant & lounge onsite with limited hours. there is a charge for breakfast. Hotel staff very nice. Did not explore area much so not familiar with what else is nearby. indoor hot tub had maybe 20% water the entire... More 

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Seal Beach, California
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 20, 2014

I stayed here one night for a business trip in November. It was a nice stay with a very clean room and comfortable night's sleep. The hotel was nice and quiet. There are a few things within walking distance for dining/drinking options (a BJs and Starbucks plus a few others). There is also a nice path about a mile long... More 

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Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We appreciate your feedback and do plan on utilizing your response in an effort to better service and staff our front desk. We look forward to welcoming you back to our hotel in the future. You... More 

Bishop, CA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

We've stayed here so often that we're starting to know the staff. They're always efficient, friendly and helpful if we need anything. I like having the restaurant right in the hotel so we don't have to drive somewhere for dinner in unfamiliar areas in the dark. (It's winter now.)

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. As always, our goal is to make you feel at home. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn... More 

Eagle
Top Contributor
94 reviews 94 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 12, 2014

Travel every week. Usually a Marriott loyalist but been giving Hiltons more opps as Marriott properties tend to cost more than $20 more. This is a very nice location, friendly staff, clean property, quiet. Will stay here again.

Was this review helpful? Yes 1
Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future and becoming a Hilton member. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn tony.ausilio@hilton.com 775-850-9700 More 

Reno, Nevada
1 review
4 of 5 stars Reviewed November 5, 2014

Clean, quiet and comfortable! Fridge, micro and coffee in-room! Grocery store, restaurants, gas, bars, coffee, etc. all within walking distance. Location is a little off the beaten path... south of downtown Reno, good to get away from the casinos, and the crowds.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn tony.ausilio@hilton.com 775-850-9700 More 

Lynnwood, Washington
Top Contributor
127 reviews 127 reviews
55 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 28, 2014

Stayed here 4 nights. I must say the service is what separates this place from many. Checking in Kat was smiling and greeted me like a king. The rooms are typical HGI which is nice as it is always good to know what you expect is there. Location is easy to freeways, 10 mins from the downtown area if you... More 

Was this review helpful? Yes 1
Tony A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Staff so accomadating. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Tony Ausilio Front Office Manager Hilton Garden Inn tony.ausilio@hilton.com 775-850-9700 More 

Austin, Texas
Top Contributor
98 reviews 98 reviews
60 hotel reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed October 16, 2014

This is not one of HGI's better properties. The rooms are clead but the beds are caved in and uncomfortable, Fitness center needs LOTS of work; key won't open second door, TV's don't work on the equipment, treadmills need servicing, no hand sanitizer and they close it at night. Breakfast is a dreadful experience; slow service due to only one... More 

Was this review helpful? Yes 2
Michael A, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Please accept our apologies regarding your expereince with our fitness center and morning breakfast. We value your business and very much appreciate your feedback. We will use your review to increase the level of our service in the future. Thank you. More 

Castro Valley, United States
1 review
5 of 5 stars Reviewed October 14, 2014

Katie Huff was the manager of the hotel in Reno. She was excellent and made our stay a wonderful one. She made sure all of the needs of all our guests were satisfied and went over and above her duties to make sure that the Hilton Garden Inn was well represented. She is an employee that you should be very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kat H, Front Desk Supervisor at Hilton Garden Inn Reno, responded to this review

I just want to take the time to thank you for your kind feedback. I am glad we were able to take such good care of you during a special occasion. We hope you return to our property in the future! Thank you again! More 

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Additional Information about Hilton Garden Inn Reno

Address: 9920 Double R Blvd, Reno, NV 89521
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Reno 3*
Number of rooms: 135
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Also Known As:
Hilton Garden Inn Reno Hotel Reno
Reno Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Reno
#13 Romantic Hotel in Reno
#14 Family Hotel in Reno

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