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All 65 Reno hotels

Hilton Garden Inn Reno

3.0 of 5 Hotel   |   9920 Double R Blvd, Reno, NV 89521
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81%
Ranked #10 of 65 hotels in Reno
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
apr_47 reedley, california
  • Overview
  • Reviews (231)
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231 people have reviewed this hotel

Traveler rating
    104
    83
    31
    10
    3
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53
42
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105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
reedley, california
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is located close to the expressway and has some restaurants nearby. The hotel offers a breakfast menu, which may include having an omelet or pancake made to order. There's a gym available for those who want to exercise. I found the lobby attractive and inviting. If you have AAA or AARP one can get a discount. AAA offers... More

Review collected in partnership with Hilton Garden Inn

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Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you for your great comments. Please come see us again soon. More

Reno, United States
1 review
3 of 5 stars Reviewed 1 week ago

Not worth the money, the carpet walls and doors were dirty. It looked like there was a party in the room and there were stains all over the carpet. You would not want to walk without shoes. Not what I would expect in a suite!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Please accept our apologies for the condition of your suite. This is not the usual condtion of our rooms or the usual guest experience at our property. Thank you for taking the time to give us your feedback, we will use it to increase the quality of our guest experience. More

San Jose, United States
1 review
5 of 5 stars Reviewed 1 week ago

Definitely a great place to stay for leisure or work purposes. My boyfriend, a couple of our friends, and I stayed this past weekend for the Rib Cook-off. The property looks very nice and the staff are all very helpful.

Review collected in partnership with Hilton Garden Inn

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Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you so much for staying with us and for your great comments. More

Placerville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Rate, Service, Staff and all the way around great stay! Cannot get any better than this place. Clean and quite! Perfect if you don't want to be around the hussle and bussle. Perfect for business as well!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you for your wonderful comments. We hope to see you again soon. More

Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hilton Garden Inn Reno / Nevada -Staff - Friendly and professional -Rooms - Wide clean but little old -Noise - Located on a very busy main road with lots of tracks passing by early morning -Room Stuff - a bit used, coffee maker didn't work -Mini bar - NON -Room service - Clean, fast but nothing special very basic ....... More

Was this review helpful? Yes
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you for staying with us and thank you for your feedback. We are glad you enjoyed our service and will use your comments to increase the quality of our accomodations. More

Kernville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel and facilities were great. Housekeeping and dining experience was not good. Two days, our room was not serviced. The service for breakfast was slow--we had to call out to servers for service--the food was cold and slow in coming. The hallway doors are narrow for the width of the carts on which to bring in our bags. The... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Please accept our apologies for the less than exceptional service you received regarding breakfast and housekeeping. We very much appreciate your feedback and will use it to improve the quality of overall service at our property. Thank you. More

Katy, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean and away from the casinos. It was in a good location, meaning it was central to a lot of sights and stores. The staff was extremely friendly and helpful, in suggesting sights to see in there area! I would stay there again!

Was this review helpful? Yes 1
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you for your wonderful feedback. We are glad you enjoyed our quiet location. More

North Plains, Oregon, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 9, 2014

Stayed at the Hilton Garden, nice! But went to breakfast and now I am more than disappointed, bordering on angry. First things first: The hotel is nice, the room was large, clean and comfortable. The price was good. No problems with the room at all. The pool wasn't heated and the hot tub out of order, but not a bad... More

Was this review helpful? Yes 2
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Please accept our apologies for your experience with the food during breakfast. We do appreciate your feedback. It is a standard of our service to make sure you enjoy your breakfast and I am surprised that you did not get this service. Our breakfast food it cooked fresh and to order with fresh ingredients. It sounds like you certainly did... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

Very clean rooms and the hotel staff was great about anything we needed. The Hotel shuttle was able to get us to most of the places we needed to be. Disappointed in the food choices though so recommend eating elsewhere

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you for your great feedback. We would love to hear your thoughts on the food selection and how we can improve. Thank you and please come stay with us soon. More

Camarillo, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 6, 2014

A staff member Kaitlyn Hollingworth worked with me to download and print a document that I needed to read on a flight. She went beyond what any guest should expect. Kudos to Kaitlyn It was a busy weekend - Hot August Nights, but I feel the price for the room was over the top for a loyal Hilton diamond member.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michael A, Manager at Hilton Garden Inn Reno, responded to this review

Thank you for your wonderful feedback. We will share your compliments with Kaitlyn. Rates definitely go up during peak times like Hot August nights but we do try to stay very competitive. We will certainly look into a possible change for next year. Again thank. Please come see us again soon. More

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Additional Information about Hilton Garden Inn Reno

Address: 9920 Double R Blvd, Reno, NV 89521
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Reno 3*
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Also Known As:
Hilton Garden Inn Reno Hotel Reno
Reno Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Business Hotel in Reno #14 Romantic Hotel in Reno
Hotel Class
Number of rooms
135

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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