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Extended Stay America - Reno - South Meadows

2.0 of 5
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9795 Gateway Drive, Reno, NV 89511
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Extended Stay America - Reno - South Meadows
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Ranked #27 of 65 Hotels in Reno
A recent review
3 of 5 stars reviewed 3 weeks ago
Dale K Orem, Utah
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52 reviews from our community

Traveler rating
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    11
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    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orem, Utah
Top Contributor
157 reviews 157 reviews
87 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing fancy here but it suits me just fine. Check-in was uneventful and the clerk was friendly and polite. The room is very basic but it serves the purpose. There were two desks in the room so that was nice. No office chair for either though. Just a basic wooden table chair. But there was a comfy recliner so that... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments regarding our staff and the service they provided. I am so glad to read that you had a comfortable stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

antioch
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent one night here (4/24) room was clean, I was surprised it didn't include a pull out sofa bed. no dishes, sliverware, glasses in room, you have to call and they bring a nice big tupperware container loaded with those items, they offer some muffins and coffee in the morning. all in all it was a decent place to stay,... More 

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Manhattan, New York, United States
Contributor
14 reviews 14 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 14, 2015

In my opinion, there is generally no point in reviewing a place that's only average. However, the room prices make this place a gem. We stayed the day prior to leaving for Burning Man. It was a last minute reservation. Definitely not a fancy place; lots of kids and child-like adults wandering around like zombies. However, the rooms are clean... More 

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Beijing, China
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 25, 2015

Loved this place. I will stay here again when I need to stay a week or more. Wonderful staff and clean; easy walking distance to restaurants, bank, groceries, and public transportation. Loved having a kitchen with all dishes and utensils provided and laundry downstairs.

Was this review helpful? Yes 1
Oakland, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

I love Extended Stay Reno. I come to Reno every few months to visit my parents. This is the only hotel I ever stay at. Summary: o Quiet o Great location (for people like me who are not here for tourism) o Wonderful staff What I like about ESA Reno: o Location: It's in a business park in the south... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Michael - Thank you for posting a review of our hotel. We are so proud that you enjoy our hotel and our staff so much. We strive to provide each guest with a "home away from home" experience and we are so glad that we met this goal during your stay. We apologize for the ventilation issue you experienced, but... More 

Tucson, Arizona
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

I'll start this off by saying that I have two jobs - one that I travel for and one in a hotel, as a front desk agent. Thus, I'm really not picky. I'm extremely easy going and I'm not demanding at all. I don't expect much, so it's wonderful to stay somewhere that exceeds my expectations. That said, this is... More 

Was this review helpful? Yes 4

Travelers are raving about these Reno hotels

Midland, Michigan
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 5, 2014

Driving from MI to CA we stayed in two Extended Stays. The first was horrible, but this hotel was much better. The breakfast was just grab and go, and there arent seemingly basic amenities like lotion. However, the hotel is in a great area just outside Reno, it is a newer hotel, and the staff was very pleasant. If you... More 

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Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review of our hotel. It's great to hear that you enjoyed our location, our staff and your stay with us overall. We continually work to improve our hotel, so we really appreciate your feedback. We hope to have the opportunity to provide you with another great stay in the future. More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 of 5 stars Reviewed April 29, 2014

Stayed at the hotel for 3 nights while we were in town for my daughter's volleyball tournament. The exterior of the hotel is neat and welcoming. The front desk area is modern and clean. We were given a room with 2 doubles on the 3rd floor of hotel. I thought that was a good thing not having rooms above us.... More 

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Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

I appreciate you taking the time to write a review of our hotel. Please know that your feedback is extremely valuable to us. We use feedback such as yours to improve our guest experience. I am sorry for the noise disturbances you experienced from neighboring guests during your stay. As well, I apologize that the layout of your fully equipped... More 

Granite Bay, California
Top Contributor
70 reviews 70 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 28, 2014

Yes, it has full kitchen, etc. for a long stay but we were only staying for one night. The bed was uncomfortable and the room was noisy with people walking upstairs all night, loud fridge and loud heater/cooler in the room. There are hardly any amenities in the room such as shampoo. Very cheap quality sheets, towels, kleenex, etc.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Mariann - I appreciate you taking the time to write a review of our hotel. I apologize that you found your room to be uncomfortable and noisy during your stay with us. As well, I am sorry for the noise disturbances you encountered from your refrigerator and heater. Your comments will be very useful as we continue to improve our... More 

Orem, Utah
Top Contributor
157 reviews 157 reviews
87 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed April 26, 2014

I've stayed here before. I enjoyed it then and this visit was no change. Very good check-in service. The internet service was good. The room was on the large size and it was very clean. It's a basic room, nothing fancy so if you need bling this is not a place for you. But it sure works for me. And... More 

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