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Extended Stay America - Reno - South Meadows

2.0 of 5
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9795 Gateway Drive, Reno, NV 89511
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1 room 1 guest
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Extended Stay America - Reno - South Meadows
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59 Reviews from our TripAdvisor Community

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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

stayed here in the past at a weekly rate made a reservation for my next stay and when I arrived charged significantly more. General Manager Pamela was rude raised her voice to me and tried to charge me extra fees when I refused to stay and be price gouged. Called to discuss this at a later time and Front desk... More 

Was this review helpful? Yes 1
Sacramento, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When I checked in I was told the WIFI wasn't working. It started working about 20 minutes after I checked in. The hot water was not working one day. I requested a first floor non smoking and was given a third floor smoking. None of the plates, utensils etc were in the room. I had to call down to the... More 

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Travelers are raving about these Reno hotels

Fort Worth, Texas
Level Contributor
180 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pleased with this property. Clean and spacious, even if it is not trendy and stylish. Large comfortable room with mini-kitchennette. Laundry facilities. Only had coffee and a few packaged pastries, granola bar and fruit for breakfast.

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Phoenix
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean room, enough space for a family of 4 and a dog. Nice dog walking area. We requested the full kitchen set and had plenty of dishes, pans, etc. Friendly staff and they were quick to respond to requests (towel exchanges, additional TP). Good selection of coffee, tea and to go breakfast items every morning but get there early because... More 

Was this review helpful? Yes 1
Phoenix, Arizona
1 review
1 of 5 stars Reviewed July 17, 2015

Reserved two rooms here through Hotels.com when we arrived only smoking rooms available and they reeked. The front desk clerk Johnny informed us they didn't have any non-smoking rooms available Since our reservation was through Hotels.com the manager Pam Lyons said she couldn't give us a refund and I had to contact Hotels.com directly. After contacting Hotels.com and finding someone... More 

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Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

I stayed here on two occasions in January and February, 2015 for a permanent relocation to Reno. The rooms were clean, quiet and had a kitchen with a full sized fridge, stove top, and microwave. It was reasonably priced and located five miles or so south of the airport. I would recommend it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you so much for taking the time to post your comments on your recent stay with us. I am so please to learn we were able to make you comfortable and safe. Thank you for choosing Extended Stay America. I do hope we get to have you with us again. More 

napa ca
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 5, 2015 via mobile

We've stayed at many Extended Stay America hotels the last several years around the Weat and never disappointed. These hotels give you comfortable clean accommodations for great value. We like the convenience of a small kitchen when traveling. Rooms are roomy and bathrooms actually have counter space a big criticism of mine - too many hotels at any level have... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Reno - South Meadows, responded to this review

Dear Rosie, Thank you so much for taking the time to post your recent experience with Extended Stay America. I am please your stay was a positive one and I can not tell you how much your kind words mean to myself and my team. Your comments for us were priceless. I hope we can serve you again in the... More 

Orem, Utah
Level Contributor
171 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed May 1, 2015

Nothing fancy here but it suits me just fine. Check-in was uneventful and the clerk was friendly and polite. The room is very basic but it serves the purpose. There were two desks in the room so that was nice. No office chair for either though. Just a basic wooden table chair. But there was a comfy recliner so that... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments regarding our staff and the service they provided. I am so glad to read that you had a comfortable stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

antioch
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 30, 2015

Spent one night here (4/24) room was clean, I was surprised it didn't include a pull out sofa bed. no dishes, sliverware, glasses in room, you have to call and they bring a nice big tupperware container loaded with those items, they offer some muffins and coffee in the morning. all in all it was a decent place to stay,... More 

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Manhattan, New York, United States
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 14, 2015

In my opinion, there is generally no point in reviewing a place that's only average. However, the room prices make this place a gem. We stayed the day prior to leaving for Burning Man. It was a last minute reservation. Definitely not a fancy place; lots of kids and child-like adults wandering around like zombies. However, the rooms are clean... More 

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