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Extended Stay America - Reno - South Meadows

2.0 of 5
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9795 Gateway Drive, Reno, NV 89511
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Extended Stay America - Reno - South Meadows
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62 Reviews from our TripAdvisor Community

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West Hurley, New York
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 6, 2016

Friendly staff but rooms near us had dogs that barked whenever we walked down the hall. Location is good and near a variety of eateries. As with others in chain the "breakfast" offerings are sparse coffee, fruit and bars...better off getting out.

Helpful?
Thank Chekug12
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for posting your comments regarding your recent stay with us. Please accept our apologies that we failed to exceed your expectations. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities as well as closely monitoring the noise levels in our hotel. I really appreciate you bringing this... More 

1 review
2 of 5 stars Reviewed December 28, 2015

I find it difficult to sum up how bad this place has been. I want to start by saying that I fully believe our terrible experience is not the fault of the individual employees working here, but of upper management (maybe corporate) making stupid cost-cutting decisions that result in a bad experience. For starters, there's maybe 4 people working here.... More 

Helpful?
Thank travelite44

Travelers are raving about these Reno hotels

Level Contributor
76 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed September 5, 2015

We have stayed here at Extended Stay during the Rib Cook-Off several years and never had a problem of a smoky room. We always request a non-smoking room. As soon as I walked into the room, I got the feeling that someone had smoked in there. Then, I guess I got used to it until, a couple of hours later,... More 

Helpful?
1 Thank Anne N
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review of our hotel. I am so very sorry that you had such an uncomfortable stay with us. We do make every effort to provide a safe, clean and comfortable stay for our guests. We have been having some difficulties with our ventilation system and sometimes have a smoke problem in... More 

Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 14, 2015

stayed here in the past at a weekly rate made a reservation for my next stay and when I arrived charged significantly more. General Manager Pamela was rude raised her voice to me and tried to charge me extra fees when I refused to stay and be price gouged. Called to discuss this at a later time and Front desk... More 

Helpful?
1 Thank Tessa126
Manager_11525, Owner at Extended Stay America - Reno - South Meadows, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the billing issues you experienced. To uphold our company’s high standards, I will be retraining our front desk staff and making sure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very... More 

Sacramento, California
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 10, 2015

When I checked in I was told the WIFI wasn't working. It started working about 20 minutes after I checked in. The hot water was not working one day. I requested a first floor non smoking and was given a third floor smoking. None of the plates, utensils etc were in the room. I had to call down to the... More 

Helpful?
Thank douglasgibsonjr
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Our team is committed to satisfying our... More 

Fort Worth, Texas
Level Contributor
180 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed August 9, 2015

Pleased with this property. Clean and spacious, even if it is not trendy and stylish. Large comfortable room with mini-kitchennette. Laundry facilities. Only had coffee and a few packaged pastries, granola bar and fruit for breakfast.

Helpful?
Thank TexasLuv2Golf
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I’m glad to read that you enjoyed our reasonable rates as well as all the amenities our hotel has to offer. Once more, thank you for... More 

Phoenix
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed July 29, 2015 via mobile

Clean room, enough space for a family of 4 and a dog. Nice dog walking area. We requested the full kitchen set and had plenty of dishes, pans, etc. Friendly staff and they were quick to respond to requests (towel exchanges, additional TP). Good selection of coffee, tea and to go breakfast items every morning but get there early because... More 

Helpful?
1 Thank travelregent
Phoenix, Arizona
1 review
1 of 5 stars Reviewed July 17, 2015

Reserved two rooms here through Hotels.com when we arrived only smoking rooms available and they reeked. The front desk clerk Johnny informed us they didn't have any non-smoking rooms available Since our reservation was through Hotels.com the manager Pam Lyons said she couldn't give us a refund and I had to contact Hotels.com directly. After contacting Hotels.com and finding someone... More 

Helpful?
Thank Stoney1st
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for your time and support in posting your experience with our hotel. I do sincerely apologize about your uncomfortable stay with us. I am sorry that we did not have any non-smoking rooms available. We would have been very happy to change your reservations to non-smoking if we could have. We do make every effort to keep all... More 

Reno, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 13, 2015

I stayed here on two occasions in January and February, 2015 for a permanent relocation to Reno. The rooms were clean, quiet and had a kitchen with a full sized fridge, stove top, and microwave. It was reasonably priced and located five miles or so south of the airport. I would recommend it.

Helpful?
1 Thank Regent J
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you so much for taking the time to post your comments on your recent stay with us. I am so please to learn we were able to make you comfortable and safe. Thank you for choosing Extended Stay America. I do hope we get to have you with us again. More 

napa ca
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 5, 2015 via mobile

We've stayed at many Extended Stay America hotels the last several years around the Weat and never disappointed. These hotels give you comfortable clean accommodations for great value. We like the convenience of a small kitchen when traveling. Rooms are roomy and bathrooms actually have counter space a big criticism of mine - too many hotels at any level have... More 

Helpful?
1 Thank rosie9855
Manager_11525, Manager at Extended Stay America - Reno - South Meadows, responded to this review

Dear Rosie, Thank you so much for taking the time to post your recent experience with Extended Stay America. I am please your stay was a positive one and I can not tell you how much your kind words mean to myself and my team. Your comments for us were priceless. I hope we can serve you again in the... More 

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