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Extended Stay America - Reno - South Meadows

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9795 Gateway Drive, Reno, NV 89511
Extended Stay America - Reno - South Meadows
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Ranked #24 of 64 Hotels in Reno
A recent review
3 of 5 stars reviewed 2 weeks ago
Bella00000 Manhattan, New York, United States
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50 reviews from our community

Traveler rating
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    14
    9
    11
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manhattan, New York, United States
Contributor
14 reviews 14 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In my opinion, there is generally no point in reviewing a place that's only average. However, the room prices make this place a gem. We stayed the day prior to leaving for Burning Man. It was a last minute reservation. Definitely not a fancy place; lots of kids and child-like adults wandering around like zombies. However, the rooms are clean... More 

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Beijing, China
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved this place. I will stay here again when I need to stay a week or more. Wonderful staff and clean; easy walking distance to restaurants, bank, groceries, and public transportation. Loved having a kitchen with all dishes and utensils provided and laundry downstairs.

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Oakland, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

I love Extended Stay Reno. I come to Reno every few months to visit my parents. This is the only hotel I ever stay at. Summary: o Quiet o Great location (for people like me who are not here for tourism) o Wonderful staff What I like about ESA Reno: o Location: It's in a business park in the south... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Michael - Thank you for posting a review of our hotel. We are so proud that you enjoy our hotel and our staff so much. We strive to provide each guest with a "home away from home" experience and we are so glad that we met this goal during your stay. We apologize for the ventilation issue you experienced, but... More 

Tucson, Arizona
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

I'll start this off by saying that I have two jobs - one that I travel for and one in a hotel, as a front desk agent. Thus, I'm really not picky. I'm extremely easy going and I'm not demanding at all. I don't expect much, so it's wonderful to stay somewhere that exceeds my expectations. That said, this is... More 

Was this review helpful? Yes 3
Midland, Michigan
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 5, 2014

Driving from MI to CA we stayed in two Extended Stays. The first was horrible, but this hotel was much better. The breakfast was just grab and go, and there arent seemingly basic amenities like lotion. However, the hotel is in a great area just outside Reno, it is a newer hotel, and the staff was very pleasant. If you... More 

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Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review of our hotel. It's great to hear that you enjoyed our location, our staff and your stay with us overall. We continually work to improve our hotel, so we really appreciate your feedback. We hope to have the opportunity to provide you with another great stay in the future. More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 of 5 stars Reviewed April 29, 2014

Stayed at the hotel for 3 nights while we were in town for my daughter's volleyball tournament. The exterior of the hotel is neat and welcoming. The front desk area is modern and clean. We were given a room with 2 doubles on the 3rd floor of hotel. I thought that was a good thing not having rooms above us.... More 

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Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

I appreciate you taking the time to write a review of our hotel. Please know that your feedback is extremely valuable to us. We use feedback such as yours to improve our guest experience. I am sorry for the noise disturbances you experienced from neighboring guests during your stay. As well, I apologize that the layout of your fully equipped... More 

Granite Bay, California
Top Contributor
70 reviews 70 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 28, 2014

Yes, it has full kitchen, etc. for a long stay but we were only staying for one night. The bed was uncomfortable and the room was noisy with people walking upstairs all night, loud fridge and loud heater/cooler in the room. There are hardly any amenities in the room such as shampoo. Very cheap quality sheets, towels, kleenex, etc.

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Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Mariann - I appreciate you taking the time to write a review of our hotel. I apologize that you found your room to be uncomfortable and noisy during your stay with us. As well, I am sorry for the noise disturbances you encountered from your refrigerator and heater. Your comments will be very useful as we continue to improve our... More 

Orem, Utah
Top Contributor
144 reviews 144 reviews
79 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed April 26, 2014

I've stayed here before. I enjoyed it then and this visit was no change. Very good check-in service. The internet service was good. The room was on the large size and it was very clean. It's a basic room, nothing fancy so if you need bling this is not a place for you. But it sure works for me. And... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 25, 2014

"Breakfast" is these horrible pre packaged muffins that will probably kill any diabetic who eats one. "Dishes" are the cr@ppiest excuse for cookware I have ever seen. I put half a stick of butter and stirred the whole time and the eggs STILL stuck to the pan! Not just a little, a whole layer of egg glued to the bottom!... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Darian - Thank you for taking the time to write a review of our hotel. I'm sorry that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. As well, I apologize that you were not pleased with the dishes provided in your kitchen and our lack of conditioner.... More 

Foster City, California
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2013

My son and I just finished our second ski trip to Lake Tahoe. Although we stayed here for just one night, I can imagine that the full kitchen and the big fridge will be great for a long stay-over. The facility is pretty new and in great shape. The grab and go breakfast is almost non-exist, but for $47/night, this... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you so much for taking valuable time to post your recent visit with us. I am happy to hear that you found our hotel to meet your expectations and that our affordable rates and fully equipped kitchen were an added value. Thank you again Wei and we look forward to you and your sons return. More 

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