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Siena Hotel, Spa & Casino

#8 of 64 Hotels in Reno
Certificate of Excellence
Hotel website
1 South Lake Street, Reno, NV 89501
Special Price
15% off room rate
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Siena Hotel, Spa & Casino
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Siena Hotel, Spa & Casino
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505 reviews from our community

Traveler rating
    255
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    56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Siena Hotel, Spa & Casino
See the most recent reviews
Norwalk, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We came to Reno to spend a fun filled weekend with family to celebrate my 54th birthday! Id like to thank Koula Finau for her exceptional service she provided us. I will definitely look into staying at the Siena next time Im in Reno, not only for the beautiful rooms but for the great service that was provided.

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you telling us about your recent stay and the outstanding service you received by Koula and other team members. Thank you for making the Siena your home when visiting Reno. More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

This hotel is by far the worst for people like me who have bad allergies. They say it is "Dog friendly"; yup they let the customers bring and they can sit right next to them (in a chair) where they also can pee and poof. The customer/owner didn'teven care aand just transferred to another machine and chairs. In our room,... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent disappointing visit to the Siena. Please e-mail me bharris@sienareno so we can discuss in further detail. More 

Penticton, Canada
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel prior to leaving Canada, and drove in on day two of our fourteen day road trip. The front staff was very courteous and helpful with our questions. The room was clean and inviting, overlooking the waterway. It was quiet and spacious. We were missing a couple of cups and a box of Kleenex, which was quickly... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for choosing the Siena to stay on your road trip from Canada. It is terrific to get such a rave review from someone who travels so often and stays at so many properties. Your business is appreciated. More 

Phoenix, Arizona
Top Contributor
56 reviews 56 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We showed up for our sons graduation from the police academy. We originally booked a king room. When we got into the room, the window was painted black so I opened it and the handle broke off. When I looked out the now permanently open window, we were above the heaters/ac and they were loud. We called the front desk... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about your recent visit to Reno and the Siena. First, allow me to apologize for the response you received for the room you were given with the broken handle on the window. Great guest service is one of the reasons we have so many returning guests to the property and it... More 

Modesto, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked a 2 nights stay mid week. The prices were unbelievable. My sister and I were having sister time in Reno so we booked a room with two queen beds. When we arrived, we were a little skeptical because of the neighborhood and surroundings. But never judge a book by its cover is how the saying goes right? When... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to write such an exceptional review. Many of our first time guests stay at the Siena for it's great value but end up becoming loyal customers due to team members such Justine and Diego. It is disappointing to hear you didn't have a great experience at Sushi Saga as we are used to rave... More 

Reno, Nevada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When I ate here last there was a new menu that was just amazing. Good solid food as well as gourmet. The smell drew me right in. I had an Angus Burger with caramelized onions and aged cheddar cheese on a Brioche bun that was most appealing. And yet, there's a reason that a dining experience goes beyond great, and... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for taking the time to tell us about your recent dining experience at the Whitewater restaurant. The restaurant is quickly becoming a locals favorite and one of the reasons is not only the outstanding food but the wonderful team members such as Monica. Your business is appreciated. More 

Reno, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had quite a few troubles going on at home. a broken pipe flooded half my home and i had to stay overnight somewhere in town. I went to 2 hotels that were booked, before I got to the siena. The front desk clerk Joe (sorry dont remember his last name) a wonderfully kind gentleman originally from Australia I believe,... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about your recent visit to the property although the circumstances requiring you to stay must have been stressful. It's always great to hear when our team members assist in making our guests feel comfortable like Joe and Helen did with you. I'm sure they appreciate you mentioning them and we're pleased... More 

Berkeley, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Beautiful hotel. I went with some of my est buddies and we had a great time. This hotel is nice with comfortable room. The food is good too. The bar located inside the casino floor was beautiful. The entry way with the water fall

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent stay. It's great to hear you enjoyed the room, food, and the Lucky Long Bar in the casino. Your business is appreciated. More 

Noble, Oklahoma
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

To Whom It May Concern: My husband & I arrived at the Siena on February 19, 2015 and had a bad experience so we checked out on Sunday February 22, 2015. We had called hot wire (which I might add we will never use again), and they set us up with Hertz to pick up a car @ 2:00 p.m.... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to write us such a detailed review of your recent stay. This is not the way we prefer to get such a great review but I'm pleased to hear you enjoyed yourselves. We have many outstanding team members at the Siena and it's great to hear Crystal John, and Bob were so accommodating. Your... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Just ine and the staff were absolutely amazing! Because of superior customer service I will definitely be back! As well as tell my friends and family about my amazing day was! Thank you again Justine And Siena

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about the outstanding service you received by Justine. Your business is appreciated. More 

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