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Siena Hotel, Spa & Casino

#9 of 66 Hotels in Reno
Certificate of Excellence
1 South Lake Street, Reno, NV 89501
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Siena Hotel, Spa & Casino
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Siena Hotel, Spa & Casino
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550 Reviews from our TripAdvisor Community

Traveler rating
    280
    169
    63
    21
    17
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99
217
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74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Siena Hotel, Spa & Casino
See the most recent reviews
Bremerton, Washington
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I booked two nights here for a couple days business in the Reno/Tahoe area. I was towing a small trailer, so convenient parking was desired. I was able to park right outside the main entrance, which made it most convenient. Check in went quickly and smoothly. My room was on the second floor so there was no view and the... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent stay. There are many room types at the property which correspond with that particular rooms pricing. If a guest is looking for a nice comfortable value oriented room with a limited view we are able to accommodate those request. You're right about Sushi Saga as it is one... More 

Grass Valley, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My Friend was falsely accused of beating his wife in the lady's room.His alleged wife told Sienna's Security she was attacked by her husband in the restroom And when Security found him they demanded him to leave the Casino.The crazy thing is my friend has never been married!My friend and I was in complete shock and responded with this has... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I know we addressed this situation over 6 months ago when you last stayed here and I'm not sure why the same review has resurfaced. More 

McMinnville, Oregon
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at the Siena Hotel Spa and Casino during the Memorial Day weekend was nothing short of pure excellence. Located along the Truckee River Walk area, it is a short three block walk to the main strip where the larger hotel/casinos are located. The accommodations were top notch. A large, comfortable King size bed suite overlooking the mountain side... More 

Was this review helpful? Yes 2
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for writing such a terrific detailed review regarding your recent stay. We are very proud of our staff and I often hear how attentive and helpful team members such as Tanya and the valet/bell staff are. Your business is appreciated and we hope to see you again the next time your travels bring you to Reno. More 

Las Vegas
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel in the city center. The rooms were clean and comfortable. I would definitely stay at this hotel again. It is a pet friendly hotel, so seeing dogs on the couch in the lobby was a bit of a shock.

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I'm pleased to hear your recent visit to the Siena was enjoyable. Even though we are a pet friendly hotel the couches in the lobby are not pet friendly and I appreciate you bringing this to our attention. More 

Peyton, Colorado
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Would not stay here again! Next to sleazy apartments with the parking lot in between the hotel & sleazy apartments. Very small casino with some guy with a bad attitude at the conceirge desk. I saw a review mention the room was the size of the super 8 motel. It's not even that big, and our view is the roof... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

It's disappointing to hear you had didn't enjoy your experience at the property and I apologize on behalf of the entire team for the less than stellar service you received at the bell desk as well. This is not our standard but I do appreciate you taking the time to tell us about your stay. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently visited Reno for the first time with my sister. We wanted a modern hotel but intimate so we chose the Siena Hotel, Spa and Casino as it seems smaller than other big hotels in Reno. We weren't disappointed. Its very nice and conveniently close to restaurants downtown. They have free wifi which is a plus for me as... More 

Was this review helpful? Yes 2
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent stay. It's always great to hear when our guest have a nice experience and we hope to see you again at the Siena the next time your travels bring you to Reno. More 

Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We arrived late on a Friday evening, and were told only one of our two rooms were ready and that we would have to wait an additional 30mins for our room because the cleaning staff was "running late today". At 11 pm? We came back after about 45mins to be told it would be another 15mins. We were given a... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

This review is very disappointing for all of us. I know the Hotel Manager has attempted to reach out to contact you and get more details. Hopefully she has been successful so we can make sure the procedures we have in place will not allow another guests to be checked into a dirty room. I apologize on behalf of our... More 

Las Vegas, Nevada
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If I was only reviewing the room and the service from the hotel then I would give it a straight up 5 stars. Front desk personnel were always pleasant and helpful, both in person and on the phone while asking about my sometimes mother-convoluted reservation (Next time I make a reservation for both me and my mother I will not... More 

Was this review helpful? Yes 2
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for writing such a great detailed review. We are very proud of our team members and I'm pleased to hear you experienced great guest service during the visit. I also appreciate you telling us about some of the opportunities we have to get better as many of the items you mentioned have already been addressed. More 

San Francisco
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

+ Johnny Rockets room service + Cheap rate for a 4 star hotel (Sun - Thurs) - Not a 4 star hotel, more 3 star - Shady neighborhood, shady parking and shady customers. - Non-smoking room was smoky with stained carpeting. Will not come back.

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent visit although it was disappointing to hear we did not live up to your expectations. All of your concerns will be addressed as we take all of our reviews seriously. More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The room was very clean. The staff at check in were very nice. Was expecting a road-side crap hole like what most of Reno hotels are, but not this place. Very above-board and Vegas like hospitality expectations will be met. I'm really glad I stayed here

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for the compliment and we're pleased to hear you enjoyed the accommodations at the property. We hope to see you again the next time your travels bring you our way. More 

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